4 years ago
Absolute terrible experience. My husband booked fo...
Absolute terrible experience. My husband booked for me a spa day with overnight stay as a present to get pampered and had a good night sleep. Well, certainly this is not the right place for that. I had a long way to the room, to discover that the electronic key was not working so I had to go back to the reception were they say that happened because the key was close to my phone (it wasn't) or because I did it very quick or very slow (I've been easily using this kind of key in hotels around the world). They gave me a new one so again the long way to the room to find that this key didn't work ether. On the restarant the waitresses and waiters do not know the table's numbers or they are really distracted, they were offering the wrong dishes to the wrong people and the same with the bills, that happened again during breakfast. The mattress was like a stone, a lousy false fire alarm woke me up the only day that I could sleep a bit more. In the morning the breakfast was interrupted by another false fire alarm and we have to evacuate. To complete my lovely stay I had an allergy reaction in my skin because of the products that they used on the spa. The manager certainly did not care, speaking with her was a waste of time because they are always right and you are always wrong, the old times when the customer was always right and they apologies for the inconvenience are gone. Basically they "saved my life" not only once, twice! from a fire that never existed. Awful experience.