Ben and Jerry's Factory Reviews

I love Ben & Jerry's ice cream but was a little disappointed on the visit. The tour was very quick, about 15 minutes, with a short movie, few minutes looking at factory floor (no photos allowed) then a small sample which was nice, but only one flavour and no choice. There's a gift shop and small cafe but no non ice cream food. It would have been lovely to buy a proper lunch like a sandwich or burger then have ice cream after but no other options. Staff are friendly and free parking. If no queue for the tour easily in and out within an hour which is very quick if you come from a distance away. Feels like it could be improved to turn it into an all day attraction rather than quick rest stop.

Great place to spend some time in Vermont! The factory tour was interesting, included a free sample, and only cost $4. The flavor graveyard was also fun to visit. Cool and unique overall experience.

Fun visit for the whole family! You get to see how the icecream is made, learn some about the history behind it and the comoany and get to taste some new flavors at the end before leaving the tour!
Gift shop and icecream counter can also be found. There is also a decentky sized parking lot.
Only thing is you should check tourring hours before heading there. I've been there a few times and missed it once because of traffic and coukd only visit the shop and counter at that point, which is sad when you had to drive a good distance.

I can t really say much since we didn t do a tour coz of Covid19. I still give it a 5 star for customer service, bathroom cleanliness, relaxing seats outdoor and most of all, very delicious ice cream. We ordered nutty caramel swirl, salted caramel blondie, coconut seven layer bar, coffee coffee buzzbuzz and we we re very satisfied. My husband wanted to get more but we had to go coz we just stopped by on our way home from our trip to New Hampshire. Great place to get refreshments after a long drive.

Nice! B&J's offers a very pleasant "ra ra ra" tour of thier Waterbury factory followed by a tasting kitchen sampling. Maybe a bit brief and sort of functional from some perspectives.

Although they give tours seven days a week, year round (except for a couple holidays), if you want to see the factory floor in actual use as they manufacture and package ice cream, don't come on a weekend, and also call ahead to make sure they're not in the middle of the regular mandatory cleaning cycles when you'll be there. (Also, to ensure you get to try the best flavors, don't come on April Fool's day: this year's offering was Broccoli Cheddar Crunch!)

Delishious and safe. Lotsa tourists including myself

Be sure to reserve your tour before arriving. We didn't, and would have had to wait over 1.5 hours to take the tour. Since we didn't get to see the tour, the best I can contribute here is to recommend that if you really want to take the tour just plan it ahead.

interesting place to visit with your family, the tour inside the factory is nice, but I only wish to see more of it.

Bucketlist .... Check
Very fun.... We went early.... It's never too early for ice cream

Such friendly staff and the ice cream speaks for itself.

Great tour and delicious ice cream! I had no idea how liberal and eco-friendly the company is!

We had been excited to stop here on our trip through the northeastern states, but ended up not staying very long, simply due to the outrageous amount of people. The wait for tours was over an hour, and even to get ice cream was about 20 minutes. I'm sure the tour and experience would be fun if less crowded, but we had no desire to stand in line so much.

This tour is a blast for kids of all ages (including the two in their 60s who came with me.) As long as you enjoy ice cream and some terrible cow- and dairy-puns it's well worth the trip.

This was a great stop on our drive to Burlington.

The tour is inexpensive, fun, and it's over in about 25 minutes. We watched a quick movie about the history of B&J, got to see the factory in action, and then sampled some ice cream (Milk and Cookies).

The gift shop is fairly basic, there's ice cream available for purchase outside, and a playground area up the hill for the kids.

Check out the Flavor Graveyard for some good laughs (or sad times if your favorite flavor is there).

Fun, affordable, and quick tour that ends with a huge sample of one of their flavors. Love the cause and the ice cream is good too!

Interesting tour of very small factory, so it was crowded. Sue, our tour guide was very good, and of course the ice cream was yummy.

Great ice cream and interesting tour. Small sample at end. Impressive company. Tour is $4.00 / $3.00 for seniors.

It's a Vermont tradition. Good tourist attraction although I have to admit it's lost a bit of the magic since Unilever took over.

Ice cream is always fun. Your tour guide Sue was very friendly.

This was a really cool place to visit! I learned a lot about how ice cream is made on an industrial scale. It was also interesting to learn all about the health, safety, and quality precautions that are in place to keep Ben & Jerry's the delicious treat it always is! This is a great tour for kids of all ages, complete with a free tasting of the flavor of the day. Be sure to arrive as early as possible and be prepared to wait no matter when you get there.

One minor complaint, the tour tickets are overpriced (though not as bad as they could be) as is the ice cream they sell outside the building. One would think that since it IS a production plant, there would be some sort of discount since it IS made on site. Alas, no!

This is a fine example of over marketing and greed. Stay home and make your own ice cream !

Love it. Hate the long lines but the fresh icecream cant be beat.

A femto version of Willy Wonka's chocolate factory!

A lot of fun activities present ...plus ice cream. :)

I was so disappointed how unclean it was. They could take a few lessons from Buckies in Texas. Bathrooms are clean clean clean. Not at Ben n Jerry's. Ick

Ice cream is a bit expensive but very good, the tour of the factory is very fun.

Loved this tour and gift shop! I visited during the holidays and sadly the factory was not in production - apparently they send their workers home early for the holidays and halt production for a cleaning week. So pro-tip, if you want to see the machines running - don't visit during the holidays! Otherwise, great selection of products and gifts, neat ice cream shop, and the tour includes a generous sample of ice cream!

3 dol tour well worth it if in area.. hippy dippy and fun. Mj in parking lot. Cool flavors. Worth it. Got the t-shirt and magnet. Sence of place

Fun place to visit if you can tie it in with other extractions.

Okay tour for $4. Bathrooms were average for publicly used.

Extremely long lines, no parking, very muddy, when we visited multiple cars stuck in mud. Parking areas are grass and mud. We could not buy ice cream as there were 300+ people in line and we have a child in stroller.

nice friendly place. The facility is smaller than what one might expect for an ice cream "factory", but its nice, the tour is interesting and free ice cream samples in the end are a nice treat.

Make sure they are producing ice cream or like us you will get to see workers cleaning the floor.

Where do I start? Absolutely beautiful and the tour was fantastic! The sample was a big sample and was great tasting.

Had a blast. Great store loved the tour. Free Sample at the end was amazing. If in the area its a must see

Fun tour! Great place, there is something for everyone!

Unfortunately, due to COVID-19, the factory is closed until 2021, but the scoop shop and a make shift gift shop was open. Still a really cool place to go see and get some ice cream.

Hard to beat from-the-factory ice cream. Tour was nice. Steep hills for those that might have a hard time with the climb.

Interesting little tour but very short. They give you a sample of ice cream at the end which was very good.

Living in Vermont we still enjoy visiting Ben and Jerry's at least once a year, its definitely worth the visit, although it can be pretty busy on weekends. Be sure to take the factory and tour, where you can sample a flavor not available in stores.

Had a great visit with the kids. Did not wait long for our tour and of course the ice cream at the end was awesome.

Tours were not as kid-friendly as I'd hoped. Ice cream was good though

I use to come here with my parents back in the 80's and 90's. I just brought my wife and kids for the 1st time. One of my favorite areas in the world, and Ben and Jerry's just happens to be there lol. Fantastic tour, best ice cream on Earth, and the staff are very helpful.

A must see when in Vermont. Every year I visit friends here in Vermont from California and Ben & Jerry's is a traditional event during my stay. Just remember: a trip to Vermont without Ben & Jerry's is like pancakes without maple syrup!

Gotta love all those great Ben & Jerrys Flavors in their smooth and velvety ice cream

Learned quite a bit about the company and how the ice cream is made. Free sample at the end of the tour and flavors I've never seen before. Yummy!

6 minutes video + short introduction into how ice cream is made + one scoop of ice cream of the day = $4. I would rather use the same amount to purchase ice cream from the store outside.. It was less than 30 minutes tour really.. Nice ice cream, hence 3 stars.

What bad can u say about ice cream! Prices a little hith. Someone mentioned in the line it would b cheaper to go to store and buy instead of getting some there.

The world famous ice cream factory, you can do a tour and at the end to lick an ice cream ball, a souvenir shop and a cemetery for flavors that are no longer produced.

Busiest family vacation week, 4th of July and they chose that week to not make ice cream and the tour boiils down to a college kids tour guide with no microphone and a cup of ice cream for $4.

Always stop on our way through, and always take the tour, it never disappoints.

For all ice cream lovers its the place to go! Hmmmmmmmm

Fun tour, very cheaply priced, good value for time vs cost, free sample at the end!!! Clean and entertaining for the whole family

Interesting place to visit. The tour in my opinion is a waste of money. 7 minute history video, short crowded views onto factory floor & no pictures allowed. Just go eat the great ice cream.

Tours happen every 20 minutes and tours are 20 minutes. Cost is $4 per person and it includes one ice cream sample in the end. It was very positive to learn about Ben & Jerry s story, commitment to local farmers, non-GMO foods and social justice.

We got there 20 minutes after opening and good thing we did. After buying our tickets for the 11:10 tour, the place filled up at a rapid pace. After our tour, the line was out the door. Ice cream was your typical cone of deliciousness and the atmosphere was great. It poured when we were there but by the time we left we were able to get out onto the patio and walk over to the flavor graveyard. Fun places for the kids and adults that love the brand.

Unless you're going on an off-day, don't bother. When it's busy, people wait an hour and a half for a tour and the ice cream is overpriced. Go to a local shop.

Short tour with some nice scoop of ice cream at the end.
You don't get to see a lot of the process.
Long lines in order to buy ice cream.
Don't go there if it is not on your way anyhow.
Tour price is reasonable but the gift shop is pretty expensive.

Free ice cream. I am a trucker delivering walnuts to vermont and they gave me 2 absolutely free pints of ice cream. I loved their ice cream and i know that this is the absolute best place to get your ice cream from, they are good hard working folks. Thank you - roy

The tour part was kind of eh but the ice cream was good!