Bear Creek Mountain Resort Review

This was our third visit and we got there to find out the young guy at the desk had booked one of us in for the wrong treatment. We confirmed with him during booking more than once so this was very annoying to find out.

When we arrived we were told 'the guy who booked you in booked one of you for the wrong treatment'. I explained that we booked the correct treatment at the desk as we were leaving the on the second visit. The therapist agreed and made it clear it was the receptionist's mistake not ours.

I did not want the treatment he mistakenly booked me in for I wanted a scrub. I was told a scrub was out of the question due to set up time. I was told I could have a more expensive facial and not at the original time. We had to actually ask how the situation would be rectified so we could enjoy our day at the same time as originally booked.

The staff members said there was nothing they could do as their manager was off. When they contacted the manager at home she offered us an insulting discount of the more expensive treatment (not originally booked treatment), so we would end up paying more than the original treatment I actually wanted.

We left without having any treatments as our day at the spa had been ruined at this point and was told management would 'probably' be in touch. They haven't been.

Customer service needs improving and training should be in place on how to handle these type of situations and rectify them.

we went night boarding, it wasn't too crowded and plenty of snow.

Very clean and newer rooms. Breakfest was great. Price was cheap

We went snowboarding on a Friday so the mountain wasn't too crowded. The prices are comprable to blue. Since blue is a better mountain, I imagine blue would be more crowded. The mountain has alot of flat slow spots when there is no natural snow. The chicken fingers are those good chicken fingers that you can only get at snack bars and diners. Overall besr creek is a pretty good place but the slopes leave much to be desired.

Good place to hold weddings and excellent ski resort during winter

Haven't gone skiing here but we rented a banquet room. Super friendly staff, catered food was excellent and all around great experience.

Highly recommend this banquet room.

Excellent and accommodating. Great slopes and friendly people.

Great place for a Bachelorette weekend with the girls. Hotel staff were great, loved the spa and outdoor sports offered. Family friendly. Highly recommended.

A lovely, quaint ski mountain with modern facilities and some good value part day passes.

Drinks and food were really good. The ambience was excellent, and all of the employees were super nice and helpful. Recommended, even if you don't ski or snowboard.

It could almost be 5 stars, but there isn't really any skiing for me. My wife got season passes. I thought it would be nice. I am not a beginner. I don't do terrain and I don't like moguls. I just want a reasonably wide trail, that provides a moderate incline, and I want to make turns and not constantly be on the lookout for beginners. It's not easy to get from one side of the small resort to the other and everything remotely interesting seems to be an uphill climb. It is also not convenient to get to the slope. When you walk in, by the ticketing area, you could very easily just walk up straight and get onto a lift, but no, that area is roped off for lessons, wether they are going on or not.

Great place for a work event. Friendly staff and warm accommodations. Necessary tech for presentations. Good breakfast buffett. Been doing this for 5 years. Customers love the venue and then they can ski.

Came here as a potential venue for a wedding. Our guide was incredibly friendly and competent. Bear creek set a standard that will be tough for other places to live up to.

An excellent place to learn to snowboard. Good slopes and reasonable prices, made it really easy to help my friend learn the ropes, come here almost weekly during the season.

Excellent food choices and got to see snow for the Florida kiddos!

The resort was very clean and well kept. There was more than enough parking for guests even if the slopes were packed. The rooms were tidy but smaller than they appeared , to me, online. The restaurant inside the resort had very good food although on the slightly more expensive side (I suppose this is to be expected at a ski resort). There were many sitting areas in which to relax outside of the hotel room throughout the hotel. The ski area seemed rather small compared to other mountains in the region. I'm sure it is a good place to bring children and adults who are just beginning to ski or snowboard but I would not recommend for anyone who is looking for a more difficult trail. All in all, very nice and clean resort.

Very lovely resort and fantastic restaurant. Wonderful hiking/biking trails around the mountain. Fantastic Location for seminars and events. Regarding the skiing, we need the tectonic plates to move a bit, so the mountain grows another 500ft or so. But it is great for learning, and for Snowboarders.

Staff was very friendly and helpful, especially to my cousin who was getting married

Beautiful... Spa massage nice.. Dinner at the grill great

Great venue for everything from skiing to just about any other social event. The hotel has nice rooms if you need to stay over night.

They were very diligent with their covid restrictions and made sure everyone had a safe and fun day!

Very lovely place even in the summer time with lots to do and a fantastic staff

Attended a confrench here, very kind and professional staff, beautiful rooms and grounds, and we enjoyed the game room on our breaks.

Bait and Switch: this hotel suggests you book ahead when attending a wedding with a guarantee of the lowest rate possible , then on the web offers a price less than the wedding booking and doesn't agree to match the price... This is quintessential Bait and Switch

Food truck festival today was amazing I reccomend going to this next year if they have it at the same resort. Just check facebook events

Our family has had nothing but excellent customer service at Bear Creek. It is big enough to provide quality skiing, well groomed hills, and challenging courses, but small enough to be family friendly.

FANTASTIC customer service. Jace (or maybe Jayce - I m sorry I forgot the spelling) and Karen went out of their way to get a golf cart to take me to my car, a few lots away. Mark was quick help taking me back and forth.

Thank you all so much. I had a great time at the resort but this interaction is what I ll remember most.

Attended the wine festival. Loved every second of the beautiful scenery.

Attended an event and stayed for dinner at the Grille. Very nice place overall, sat on the deck to eat. It was a bit quiet though so could've used some light music. Food and service was great!

RESORT OWNERS CONDONE RUDE IGNORANT BEHAVIOR!!!!
Re...Resort staff Dustin Kapustiak ..Bob Singer (OWNERSHIP) and Arialle Hess.
This is the 1st of many reviews we will be leaving across the great wide web.
You did wrong and were very rude and ignorant.
In response to reviews from the garlic cheese festival.
We wanted to be a vendor with our garlic infused sauces,rubs and cheeses. But apparently after 4 years in our same spot for their wine festivals. And being placed in a new spot way in a back corner upper room out of the hall. Blocked off by 2 other vendors on each side. And questioning why we were moved and going through other channels to resolve the issue. Were told we were trouble makers from Dusty. They said it was because of power for the cheese vendor they put in our VERY BUSY SPOT. But their vendor email states if you need power. They will get it to you,that was a lie. So after 4 years they said screw you. Or as Dusty told me after spending 2 grand in stock for the show. Dont like it,we will send your money back.Then your not being invited back. This came from Dustin during the wine event. As I went to shake his hand and thank him. Says your not coming back because you caused trouble. NO we went over his head .Dont tell us next time Ill give you a good spot. Even upper management / owners Bob Singer condones this type of behavior from their staff. Since our calls regarding the events became un returned. Calls go completely unanswered from Bob Singer owner.
This demonstrates this business condones this type of actions from their employees. But still acknowledge its employees are very young inexperienced. One thing would have been if we really did something wrong. But to question why your moved was starting trouble?
Then you snd us our rejection letter as expected.
1st time ever this kind of experience with any business.
Its ok your events are in a rapid decline.

Great place to go for an event.. also the food at the grill is great

Easy to get to, nice small ski resort for an afternoon trip.

Great little ski and snowboard place had a great trip.

I love it there. Great weekend getaway you will forget how close you are to home! Staff is sweet and welcoming.

1 hour 10 minutes in rental line so far.
And there still 6 people in front of us.

4 hour lift ticket was $57. Am I eligible for partial refund?!

Bear Creek is a beautiful, quaint resort tucked away just enough out of the city atmosphere to make it feel like a vacation from everything but close enough to get to from larger cities. Impecable cleanliness abounds with all the ammenities expected from a much larger resort. Freindly staff when you need and not overbearing. Just the right mix of hospitality with all the comforts you would expect. I will definitely go here again.

The restaurant was closed for lunch, even though we had called and been told it would be open.

Very nice place to take your loved one nice cozy place the food is outstanding you won't be disappointed here

Kids really enjoyed the slopes, some of them for the first time! Friendly, helpful staff, amenities in great condition. Thank you!

Great slopes, but food has deteriorated a lot. You might be better off bringing something to eat for your trip. The security is top notch though. A relative had one of his goggles stolen, but security tracked it down and caught the thief extremely quickly.

The skiing is perfect for beginners. Very relaxing and not so crowded.

An amazing place to getaway, I just wished I was able to go and get a massage.

We didn't stay at the resort but the skiing is great. There is a fair amount of beginner and intermediate slopes which are great for new skiers. The base lodge is layed out well and they have a ton of fire pits and outdoor heaters to keep warm.

Such a tiny, "mountain." Great for beginners but not worth going if you are experienced.

Good place, reasonable prices.

The slopes are well maintained.

Great location for weddings especially in the peak of Fall. Catering and venue were excellent.

We come from Florida every year during holidays for a week stay. Resort is perfect for us and the kids, all in one and daycare for the baby! Staff is amazing and everything you need is at your fingertips. Gave 4 instead of 5 is because of booking, have to wait till July to reserve a room and usually all 1-bedrooms are gone by the time I get a chance to call on July 1st.

4 season resort with excellent amenities. With over 100 guest rooms and lots of event space with good views

Went to a wedding and stayed the night there. Would recommend it to anyone who skis, does water sports or hikes! #1, first class accommodations, friendly, knowledgeable staff! The food was also amazing!

Just went for a walk to look at the old iron mines. They're pretty cool and worth the look. It seems like the trails are primarily used by mountain bikers (although I did see some joggers).

First time snowboarding and it was truly an amazing experience. The stay was spectacular and everyone you come in contact with is amazing. I recommend this place for sure.

It's a very wonderful experience, the resort has an amazing view

Nice place for a celebration like wedding but not quiet time

Nice Family friendly place, good snow surface, food over priced but good taste. Free parking, courteous staff.

I had an extremely positive experience attending a meeting at Bear Creek. Liza was extremely helpful and accommodating of my needs and I would recommend this venue to anyone!

Had a great time. Lines for rentals we're a bit long. Not awful though. Beginner slopes mostly but some nice challenging ones too!