Basil Ford Reviews

Great place to do business, bill bone is a standup guy when my registration got lost in the mail he didn't make me go to the DMV ,I was on vacation and when I got back he had another one for me waiting on his desk thank you Bill and staff

I took my truck in for a recall for the doors and locks because when it got really cold the door locks would freeze and the doors will not open and if they did open they woud not close. The very next day the same issued continued with one of the doors.

Kevin Hartman was an amazing salesman highly recommend him to anyone looking for a car or truck!

My experience with basil for was good. A little bit of a wait, but the end result was great. Ty

Service dept was able to get me in on the same day I called, despite it being a busy Monday. Very prompt, professional and courteous service. Comfortable waiting area with good amenities (complimentary coffee, snacks, computers and Wi-Fi.)

Once again Staff (Ashley) was very professional, courteous and friendly. Came in without an appt for a lof and left in a short amount of time (between 30-45 minutes) with a sparkling clean vehicle as well ~ complimentary wash! Very satisfied with service performed on my vehicle. You ve got a great team!!!! Thank you for excellent customer service!

My family had a great experience with Doug, our salesman. We told him where we were at and what we were looking to achieve and he helped us get a brand new car at our same monthly payment.
We love the Ecosport! Thanks DOUG and happy holidays!!!

The salesmen I worked with was great. No pressure and helped the entire time. Never pushed me toward one vehicle and let me look to my hearts content. I was there for almost 4 hours though wait for finance and then the detailing to be completed. I did get to leave with it and I love it. Just wish everything was a little quicker.

We love going to the dealer. The wait time is always reasonable and the waiting room is very clean and comfortable. Love that they have fresh coffee and doughnuts along with fresh fruit. The cost for repairs also does not put a strain on my pocketbook.

The service and treatment at Basil Ford was over the top. Excellent Salesperson. Excellent Used car manager handling my trade in. Excellent Finance manager. 10 Stars out of 5.

Service Department is excellent in & out in less than 1 hour

LeAnna was extremely helpful and knowledgeable when it came to assisting me in finding a vehicle that fit my needs and criteria.

As always Basil Ford is a great and easy experience. They are quick and courteous all the time.

I had a great experience!!! Tony Tubiolo and Nick Valint made the experience so much fun, highly professional and helpful but also extremely enjoyable to spend time with.

I had been to a different dealership earlier that day and wasn t able to find anything of interest. Not to mention the sales associate was extremely busy and did not seem that interested in helping me find a vehicle.
However, the moment I stepped into Basil, Collin was there and ready to help. He was not pushy. Collin asked what I was looking for and I told him which vehicles I would like to test drive. While driving the vehicles, he gave factual information and really knew his stuff. He made buying my car very easy and stress free. I honestly thought after the first dealership that I would not find a vehicle. I would come back here again.

I Would Just Like To Thank The Team At Basil Ford In Cheektowaga,N.Y. For There Continuing Service Of My Vechicle Done On February 18,2021 They Where Very Helpful In Explaining The Service That Needed To Be Done.And I Also Appreciate The Work That Was Done In a Timely Manner,And To Also Let Me Know What To Expect On The Next Visit.Thanks To You All The Team At Basil Ford

Excellent service and very polite. The staff were very helpful and were willing to help in any way possible. Very nice waiting room with coffee and snacks.

Courteous staff. Ed in service was kind and offered clear answers to my questions. Technician was competent and explained questions I had thoroughly. .

Everyone was very professional, efficient & helpful during sale & signing the later for service!

I've been leasing a car from basil for two years now. The service department does a fine job and are pretty helpful. Expect a long wait however as they are almost always busy. My most recent experience with the sales team left me really underwhelmed. The vehicle I was interested in was not in stock. The salesman said he would check other dealers inventory or price one out on the website and get back to me. It's been a few days now and the only communication I've recieved from basil was an automated text message asking to leave a review.

There is NOTHING to complain about with this dealership or with its employees...most professional & courteous personnel ever.

So far I'm loving my new truck. Mike Ross did an excellent job selling the vehicle and assisting me with the numbers he knew I didn't want to go over my budget. He was very respectful and kept me up to date with everything. Mike Ross is very professional go see him at basil. The only issue I had was my credit was ran multiple times when I came in I said I only wanted it ran with capital one because I had a preapproval. Next day I had multiple inquirys really for no reason because it was capital one I wanted to finance through anyway. But that was not Mike that was another person who ran it "accidently"

Thank you for the service basil ford .Front desk assistant Andrew Kern good job.

Great prices, great people willing to help. Would highly recommend.

Are you looking for a good service? Go to Basil ford at walden Ave and ask for Jose Gonzalez he will give you an excellent service.

I bought my car and use them for servicing as well. Great customer care

Basil Ford and Aaron M.were able to assist me during a difficult time! My side mirror had been hit and was hanging! Couldn t drive like that of course! AARON got me in the very next day after I called ! Part was already ordered and they even gave me a vehicle to bring home so I didn t have to wait !! Quality customer service and care!!! Basil Ford and the team in service is second to none!!! Thank you !!!

Easy to work with, very knowledgeable, and extremely transparent. 3rd car I've bought from them and will continue to go to their dealership

My car was in and out in one day and they provided a shuttle to my home and from my home while i was out of my vehicle. Fantastic fast service and the warranty covered almost all of it :)

Great staff and overall experience!!!!! Thank you!!!!

Highly recommend Charlie he was patient and a hard worker also understanding glad I was able to get into my dream truck

Just the best dealership I have ever done business with. Car buying and service that is above and way beyond what you expect!
Only place I would consider when get another vehicle

I recently purchased a brand new 2016 Ford Fusion S, and I'm more than in love. Aside from the car, my experience with Basil Ford on Walden was remarkable. Frank was an outstanding person and did nothing but help us. We were never pointed in the wrong direction or attempted to sell something we didn't like. He listened from the moment we walked on exactly what we wanted and he provided that for us. This dealership sets the bar very high for it's competitors and I will be for sure doing more car shopping here. Thank you everyone at Basil.

I bought my car in 10/17 from this dealer and it was time for a oil change. I started to go to a different car shop closer to me but i decided to try Basil. I'm glad I did. Thank you Jose for assisting me. You were great!

Mike McGill and Don Brownell were great to work with and made our experience a pleasure. Thank you very much!

Great customer service. Thanks to Doug and Tony for everything! Would highly recommend these guys, they are pleasant, efficient and very professional.

Went in to look at and drive a ford fusion so that I could get one with my lease coming up soon. no one even picked their head up to look at me as I searched through all the cars in the showroom. I then approached a group of people who I thought were employees and asked where the fusions were because id like to look at them, and on the cold winters evening I was directed "in the front of the parking lot and down one parking lot." no one offered to help or talk with me about them. I went back in after looking at them blindely (though I really didnt want to after the before mentioned) and asked for some help. i was given a salesperson who apperently thought I was some kid even though im 22 with a full time salary and intended to buy/lease soon like within the month. he took me to the warehouse and let me sit in one and see the interior features, though I asked to drive one. His response to the later on was "when your lease is closer well get you in one to make sure its the one you want and then we can get you in one." that was why i was there......... not happy with it and they lost a sale because there was no one to help and the people there wanted to brush me off and not actually help. what a shame.

Jordan, Jim Valint and Jordan were all great to work with and very helpful.This place made buying a new vehicle an absolute pleasure. We have very busy work schedules and it was difficult to find the time to go to Cheektowaga to look at this vehicle that we saw online, these guys drove it to us in Niagara Falls with the paperwork needed to complete the sale. I will gladly do business here again. Thanks so much for all you did.

Great deal and fast service for truck tires. Basil had tires same day; other shops estimated 2 days for delivery.

This is the second time I have leased a vehicle from Basil. Everyone there is great, especially Miro!

The location is set up well but custom service in the service department needs improvements. Quotes on vehicles are wrong. Very upsetting. Waiting for repairs are way to long. Sales are nice enough until they get bothered by to may questions. Overall an ok location .

Second purchase today! Thank you so much for all your help! You worked so hard for me to get in my first vehicle and you put that same effort into today's purchase! Big thank you to Miro who helped me get right where we wanted to be and Jordan to helped me make todays purchase that much sweeter!!

Superfast service at Fast Lane Thank You th o Andrew and Jose

Caution: If considering purchasing an extended warranty from Basil you might want to know that 3rd party (non-Ford brand) warranties are NOT universally accepted all Ford Dealerships. Bought a Millenium warranty with our brand new 2016 F250. At the time we were moving to a different county and buying a new camper. We were led to believe that the Millenium Warranty offered would be honored by every Ford Dealership. It is not. Our new local dealer, Douglass Ford refuses to honor the warranty. Hope we never have issues while on the road with our camper because the likeliness of getting a repair made under warranty is not very high.
Overall, Basil Ford isn't a bad place to do business with. They have treated us with great care every time we have been in for service and have performed quality work. Would have never purchased this warranty if we knew it was only good at Basil which so far has been the case. Beyond Frustrating!

Mike Cross made my buying experience a pleasure. He was considerate to my needs and was able to expedite the sale without taking up a lot of my time which is important to me. I ll definitely consider buying next car with Mike and the Basil team!

Custom service sucked. Told them to look at muffle. When I was told to pick up my truck asked them if they saw a issue with it. They said know then I showed them what feel out of muffle then they looked surprised as if they were catch with there pants down. Then told me about how that happens they said not to worry about that stuff wouldn t mess with the truck. Now if something is in place from the Plant plant and falls out of truck I believe it served a purpose. I won t be returning plus once I sell this ford I won t be buying another ford. That s how bad being lied to feels. Thank you basil food. For NOTHING

Im very Happy with BASIL Ford as my dealership.I have a year and a half left on my LEASEand Ill be back to get a New car then.Everyone was so professional and everything thru the process ran smoothly! I would highly recommend BASIL FORD.

Clean and friendly environment. Was able to get in and out for my oil change and tire fix!

Everyone at this dealership is phenomenal. I always have a great experience bringing my car here. I always know that my car will get the best treatment at this dealership.

Everything was fine EXCEPT: if they are going to change the info on my dash would they PLEASE put it back the way they found it!!!!!!!! I m having a difficult time getting my speedometer back there where I like it.

We went to have a tire repaired on my grandson's Ford F150. In around 10 am and out by 1:30 pm. A big line ahead of us. Good thing I brought my Kindle.

Best service around . I've just purchased my second vehicle from them Keith Ryan was my salesman on both sales and I plan on purchasing future vehicles from basil ford

Everyone at Basil Ford was extremely helpful during the car buying process. They understood what I was looking looking for and did everything they could to make that happen. This is the second car I purchased from Basil Ford and I will continue to shop there in the future.

The staff are always super friendly, especially Jose who is usually there to assist. The wait times can get to be a bit lengthy though. I would really like to see the dealership switch to making appointments for oil changes instead of just showing up and waiting for who knows how long.

Great service at a good price. They don t try to sell you on service you don t need however they ll let you what work to consider so you can have an idea of what s going with your vehicle. Stop in and see Aaron in the Quick Lane service area.

This place was amazing from start to finish! Frank my salesmen and Don in finance did everything for me and I couldn t be happier. I will never go to another dealership again.

I gave my car in for an oil change. I found my camera unplugged when I got the car back. I didn t think much of it, they must ve wanted their privacy. I plugged it back in and found out the SD card is corrupted. They must ve taken the SD card out as it was recording. Please don t cause damage to people. We come to you guys to have our car running safe on the road. Now I m here without a dashcam until I purchase a new card. Very disappointed and dissatisfied.

Great service when I purchased my car, unfortunately had to take it in a month later due to an issue on Ford's end, and over another month later still waiting on them to send out the part. The service manager and the service rep have been great with handling this, both very knowledgeable and respectful folks. Overall, great dealership, just stay away from the Focus'; 5 years with the mk 3 models and Ford still can't get it right, also Ford's customer service is a joke...

This is the first experience I had dealing with Basil Ford, my salesman Leon Arrington was a huge help in getting me the information I requested and discussing the options available to me. From start to finish I was impressed by the level of professionalism and customer care I received. I didn't intend on driving away in a new vehicle; however, the process was easy and seamless.
I will continue to do business with Basil and will highly recommend them to friends and family.
Thank you!

Absolutely horrible, look elsewhere. Dropped off my escape on Friday for a recall, tires and to check my brakes. On Tuesday I called for an update, sent to voicemail, no call back, Wednesday called twice, voicemail once, second time someone took my information and said I'd receive a call back shortly, nope. Thursday, called again, left message and received a call back, car is ready. Dropped off my rental and onto the dealer, signed the paperwork and waited for them to pull it up, they sprayed the inside with a sanitizer and said I'm good to go..... but one of the brand new tires they put in was flat. I told the service writer but he walked away and helped another customer. I waited 10 minutes before Dave helped put air in my brand new tire and asked a mechanic to come by, by this time I was in a rush to leave and unfortunately the tire is not holding air, will take it elsewhere and pay rather than go back to basil ford.

I had to take my car in for an airbag recall. No problem with the service or the willingness for me to come after the service department closed to pick up my vehicle. Kristina in the service department was great. Very welcoming. Everyone else seemed like they really didn t like their job. They made me feel like my presence was a burden to them. When it s time for a new car I will definitely be going somewhere else. Or even if there are any other repairs that need to be done directly by ford.

VERY happy with the results of my concerns. Dave understood and put a tech right on it. Repair was extensive but I'm so glad it was found and handled as I had been in twice before with same concern.

Purchased a 2016 f-250. Bill Bohn and the crew couldn't of been more helpful. If your thinking ford, go basil..

I absolutely Love everything about you guys,, colin whom was my sales guy was awesome welcoming, accurate, and very friendly. Tony in financing is absolutely the best!!! He is great at what he does, and a fun guy overall i love Basil And its employees i would recommend them to anyone.

Every single person I was in touch with to complete my car purchase after my accident on 3-1 were top notch.
This was my 2nd car purchase at Basil.
I am extremely happy with my new 2014 Ford Focus.
My sales rep was so friendly, respectful and hard working to get me the payment I needed. The finance rep was great as well.
Every department I have dealt with at Basil on Walden was great. Respectful, courteous, friendly and helpful.
This is my dealership and I tell my friends and family all the time about my great experiences there.
Thanks Basil.

Have purchased 5 vehicles from Basil Ford, all upgrades from the last. I keep going back because I feel they are upfront with me and treat me with respect. My new truck is smoke'n! Have a nice day!

Definitely would recommend to see Mike. Cares about the people and the cars.

My last name misspelled. Service was horrible, arrogant, condescending serviceman to a woman (me). Salesperson not truthful about ability to access phone contacts -- after car was sold, decided "some" phones did not work with Ford system. Had problems with shrieking brakes for a year from purchase until brakes were finally replaced. Told service dept. of problems with brakes. Had to wait THREE weeks for loaner. Never again.

Friendly staff, great waiting room , but it takes about 2 weeks to get a appointment.

Wanted to buy new car.. looked online to buy one. Nobody responded till 2 weeks later.. I already purchased a vehicle somewhere else..

Excellent, courteous customer service! Very happy with the quality of the repair. My car was returned to me quickly without hassle. I will definitely use Basil Ford again should the need arise. Thank you again Scott and Alex. It was a pleasure working with you!

I want to thank Mike B. in the resale center, the body shop and my shuttle driver for top notch care. Mike went above and beyond to correct a problem. Thanks to management for being so helpful too. I am very happy with their service.

Always great customer service. I'm never pressured into purchasing anything. Quick turn around and easy online scheduling. You can also opt in for text communications during the repair period. Aaron made extra time for me to answer more questions about the repair and talk about when the right time is for me to consider purchasing a new car.

Great collision shop. Neil handled my estimate and repairs and was very professional . My car came back to me, the work done was impeccable. Thank you to the Basil Ford Collision team.

I really like Basil ford they are very professional and friendly fast. They did a repair at the collision shop and then an oil change and tire rotation in less than 2 hours

When I need service done on my vehicle, I go to basil Ford. They have always given me professional, quality service. When I do visit basil Ford, I go and see Andrew Kern.

Outstanding service, quickly attended to. Fair, transparent, and accommodating. Would recommend.

Thanks Vinny, John and Ben! I cannot thank you guys enough for your outsndaing service and professionalism!

I've been going to Basil Ford on Walden for about 2 years now.the people who work there are kind and courteous their system problem quickly

Very helpful individuals, friendly. Understanding patient, and care about you and your vehicle.