B&Q Reviews

Firstly, I want to genuinely THANK a chap called Nathan who was extremely helpful. The reason this review isn't about his service is because I've noticed another review thanking, presumably, the same guy.

This review reflects the awful leadership seen by a senior staff member. Unfortunately I didn't catch her name but she was short, slightly stumpy, blonde hair and 50+ I believe. *EDIT: Her name is Sally*. She seemed to be a senior member of staff / management, being the way she spoke to Nathan. Nathan was extremely helpful on the shop floor and helped me directly after helping another customer. He had all the qualities that a customer, like myself, absolutely appreciates.

After he helped me the blonde lady in question had a little moan at Nathan about not being around, or in her eyes, not doing his job (stacking shelves). In my eyes, he was doing his job precisely. Nathan politely replied "Sorry, I was on my lunch break". To which she said something as she walked off. For one, she should not be talking like that to another member of staff, let alone in front of customers. I let her walk away and went to find Nathan again, and I asked if she just had a pop at him? He was professional enough not to criticise this lady and I told Nathan he was the reason customers like me come back into the store and I really appreciated, not only his help, but the way in which he engaged with the customer. I was so annoyed that this lady, possibly at a senior level, has neglected the fact that it's not her sole purpose to look after the customer, but instead look after her subordinates to make their working environment conformable.

I wouldn't normally but I went to find this lady to let her know what a great job Nathan did for me and the customer prior. She had a face like thunder and said she was being sarcastic, to which another staff member said "What you, sarcastic? Never". She made another sarcastic comment under her breath and without looking at me. I told her what I told Nathan, about the reason customers come back to the store is for people like him. Opposite to that I also said if I ran into her in store, I'd have ran straight back out. She continued to look anywhere but at me and simply said "Okay". Terrible service and not fulfilling what I expect the senior management at B&Q would want on their shop floor. She was a stereotypical worker who seems to dictate instead of lead, influence and inspire. In my opinion, she needs training in order to do her job properly because I can't imagine she's particularly nice to be around in the work environment.

I'll leave this review on a happy note -
5* Nathan Thank you.

Great everything you need from wood electrics to gardening brill.

Some items v good price, not the selection there used to be. Now focussing on Christmas stuff and not their core products for DIY.

Great selection and quieter due to it's more remote location. Everything you'd expect and more.

Couldn't get in, well, could have but didn't want to que for over an hour to get in!

Great staff....Nathan the plumber was amazingly helpful

Went early one morning for a popular bulb fitment to find the shelf empty. Enquired at customer services point as to whether there were any in stock only to be told they wouldn't know as the computers were down.
No attempt was made to look the old fashioned way by grabbing a set of steps and checking the overstock in the higher covered shelving.

Very disappointed. Unaware that I needed 256 bulbs for a new 8.6M build as an initial purchase. Haven't visited since as consciously avoiding.

Large store, staff happy to help if you can find them.

I can't believe that for such a big store you don't U BOLTS.

Friendly staff and covid 19 aware. Wear a mask to visit and use cleanser just inside the door. Weekends can be slow but it has self service tills too. For all your DIY needs

I just have to tell you about Sam Jones. A member of staff. Give that man a rise ! I ve never met anyone as kind, helpful, and respectful. What a lovely person. See you again soon Sam, and Thankyou so much for all your help. X ( image of Bobby Davro by the way )

Large store with every thing you could need for around the house and garden.

Completely failed me. Ordered online for next day to collect in store. Item wasn't there the day after. Went in day after that, still not there... Went on holiday for a few weeks, went back to collect my item, order cancelled! Item then only available for collection on the Isle of Wight. NOT HAPPY! A complete let down B&Q.

Not very understanding that my son has a disability

We went for the first time since lockdown was eased. There were no queues and the system was marked out well. There was cleaner for your trolley for you to help yourself to and hand sanitizer. Many items were low stock but we managed to get what we needed. It's worth checking online first to see if they have big items in.

Easy access. Plain directions to goods.. helpful staff

Typical, but larger B&Q. Has all the things that you would expect, but I was interested to see that it actually had some power tools that were not listed on there web site so not sure if shops have the ability to bring non-standard things in.

Always has exactly what I need and mostly staff are helpful.
Always have to check out the bargain corner!
Loads of parking, good access.

All good no wipes or cleansing Station person at the door doing nothing, but at least they had people on tills

A large store, with (surprisingly) lots of staff available to help

Just went in for something as basic as postcrete, NONE! good job i didnt queue for half an hour, numties.

Please could you tell me why you are advertising patio slabs on your website for two pounds, and when you phone the store they have no such thing surely this is false advertising.

Staff were helpful. Aisles were clearly marked so shoppers can go directly to find what they would be searching for.

Got what I wanted and helpful staff. Shame they are stopping the Wens 10 percent discount for the oldies other than for gardening.Sign of the times retail getting tighter.

Went to get some paint mixed to match windows, queued outside, didn't take too long, great service from the paint mixer, perfect match, no queue to pay, well done B & Q