B&Q Review

I would just like to say that the the service I received today at B& Q Nursling was Excellent.
The young lady who helped me is a credit to your store.
Her name is Caitlin and she was working in the paint area.
Her manner was polite and cheerful and I was able to purchase everything I needed.
At this time when people are only too quick to complain so I just wanted to say a big "Thank you"

Almost always got what I need, good handling of Covid 19.

Disappointed that the Diamond Club card only discounts garden purchases.

A very hit & miss store, quite frustrating at times when the item you want isn t on the shelf.

Need to get your price labels sorted out. Make sure trade price labels and retail labels are clearly marked. Bought paving stones today only to discover there was a price difference at check out!

Always looks better on the box why does mine not look like that

Large store but hard to find some things, and even staff looked on with a vacant stare when asked where something was... certainly not like the adverts... plenty of parking

Great selection of stock, easy parking, good prices. Always fine what I m looking for here.

A good array of diy products. Staff are helpful and professional.

Mostly ok but paint isle ridiculous! Takes time to choose paint and with a narrow isle and queues building at the start of the isle, felt very pressurised!

It's a big B & Q, so it's got pretty much everything you will need. Just be sure to budget some time mentally to wandering around to find your items. If you need to ask a member of staff a question, pick an older member of staff, the youngsters are a bit useless in my experience.

Very clean, split over 2 floors, wide range of products

Apart from not finding a very good selection today in bathroom fittings, when I asked advice from several members of staff, about various products, I felt that most really could not care less about helping. One lady who I overheard was very upset that the paint colour she had just used on her new kitchen had been discontinued. She had damaged a wall and had no paint to touch it up with. What can I do she asked and both assistants just shrugged and turned away. She asked if there would be any in other stores and they just said no all gone.
I was not impressed ,especially as we are being told that shops are suffering poor sales, you would think they would be pulling out the stops to make customers feel valued and stop people buying online. The one advantage over online is to be able to seek advice personally and if they can't be bothered then why should we.

Very large store stocking 90% if your building or renovation necessities. Also, the service of timber cutting is handy.

The only place to go for your DIY needs! Everything you could need under one roof, and really helpful and knowledgeable staff too. My first choice for projects, every time!

Place for everything DIY. The staff are always extremely helpful.

Staff are very helpful but very limited products to buy, as I needed a certain light bulb that they didnt stock!

Huge range of products and tools, but can get pricey in some cases.

Courtney was absolutely brilliant was such a big help thanks, dan

Very organized store. Except not good putting a young man on the door to check the customers have got their masks on whilst not wearing one himself.

Very helpful and knowledgeable staff. Plenty parking.

Arrived 8.50 and it was easy to walk around. There is social distancing but it does only cause issues if people are browsing or trying to find items and you have to wait for them to finish although it's not much of a problem.
We got all we needed plus there are lots of plants available but not much compost.
At checkout you pass your trolley to them and step back 2M they go through your shopping then ask you to come forward and pay with card.
All in all a good visit and the Brucy bonus, the burger van in the carpark is. open and they take cash and card

Very conveniently located on the M271 and I have usually been able to find most things that I need here.

Wide range of goods. The home section is a little small. Ample parking and very easy access from both the city and the motorway.

What can i say, staff very helpful, overall very good.

B&Q is the go to place for all your DIY needs but on this occasion it was frustrating because a small plastic shed we went to buy that they had in stock was not available for delivery but they could deliver a wooden one, what's the difference between box A & box B of the same size, makes no sense! Trying to support local stores but they are not supporting us! Ended up buying from Amazon yet again and could have saved an hours driving!

Very pleased with the service . The assistant on the wardrobe interior department downstairs was extremely helpful. He was in his fifties but we didn't get his name. Top class service. A*

Never enough tills open. Products often mis priced or mixed up on shelves. A good selection of most items.

B&Q not a bad place to go & look at tools
& stuff

Huge, easy to get to, and their timber cutting service is very handy!

Poor staff, made to feel like a liar, kept waiting then no apology when the price was found to be wrong at the till. Must say it was like a shop that could only attract staff on a Sunday that in truth could not be bothered. They should spend a day at the Fleetsbridge Branch to learn . Doubt if I will return.

Nice helpful staff but could be laid out more clearly

My son and I visited B&Q in Nursling Southampton last week. We had no problems getting round the store or what we wanted. The staff we encountered were helpful and friendly..

Not always the cheapest but generally well stocked and well laid out. I would personally prefer to buy timber from a timber merchant rather than any DIY stores as the choice, quality and prices are better. Also check online with Screwfix and Toolstation as they are often cheaper on some of the same lines as B&Q. Having said all that they are still a great store that I use regularly.

Amazing store, well stocked, friendly staff and very neat and tidy

Good for alsorts of gardening and building, decorating ideas

wood, nails, drills - whatever you need, they always seem to have it, you go on for a roll of tape or a can of paint and come out with half the store...and the obligatory tube of gripfill.

No worries U can wait age's until you get the service you want and don't order delivery it is disaster

Some times too big to find what you need. But I did.

Couldn't arrange a p*** up in a brewery let alone mix some paint on a Friday evening myself and 5 other customers waited over 25mins for someone to come to the desk even after 2 trips to customer service. I'd advise having 1 person who has to be on the desk at all times.

Some geraniums reduced! Bargain to be had if you look carefully.

Great place to shop staff stick to 2m rule just follow the arrows

Empty checkouts and lack of staff on floor to help.

Was disappointed that the toilets were closed, I couldn't stay long enough to purchase anything as I had to go home to use the loo, supermarkets and public beaches have theirs open.

Stock a bit low at the moment. Not a lot of timber. Maybe this is to be expected, but probably a good idea to check online before queuing for a while.

A very large B&Q, wondering why there's no bike rack though, not everyone arrives by car!

Helpful stuff, great choice, overall a very good quality xperience!

Quality is rapidly descending in this company..........

Brilliant service here over the weekend. Came to pick up a full bathroom suite and the staff couldn't have been more helpful. The people who looked after us were Gemma and Mary and they made the whole process very easy.

I would recommend this place for all DIY projects, amazing amount of products, good garden plants and furniture x

Didnt have the paint sample I specifically wanted but I managed to get a similar range

Larger than your average B&Q with extra stock to match. Well laid out and ample parking

Huge store with a wide range of everything. Staff are enthusiastic and helpful but some are not particularly knowledgeable, make sure you get the right person from the right department. Beware the self service tills, they are truly hopeless. I have never once made it through one without intervention from the staff resetting errors etc.. Stand in the queue for the tills manned by people, it will be quicker and save your sanity.

Easy parking. There is always a caravan selling hamburgers for those who need something to eat. The store has customer toilets and a vast range of stuff.

RICHARD WAS A GREAT HELP. NEW FIRE BEING DELIVERED TOMORROW