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Somehow I always find the one item that isn't on t...

Somehow I always find the one item that isn't on the computer system and no one has a clue how to sort the issue out. Never quick to get served or self serve on the useless self service checkouts.

Had a mix up with my delivery today...went in-stor...

Had a mix up with my delivery today...went in-store spoke to the manager of the bathroom/ kitchens...was so helpful sorted the problem offered to pick up from another store on his way home in his personal car...and gave me a little discount cant ask for any more thankyou. .Mrs. Renault..

Same old story with B&Q, say for example you go in...

Same old story with B&Q, say for example you go in for a outside tap and fittings, they will have hundreds of everything all bar one part! It never seems to matter what you want, you always have to go somewhere else to complete the job

its ok

Total waste of time to trust B&Q on stock indicati...

Total waste of time to trust B&Q on stock indication from website, about the worst I have seen among other similar outlets. This is common picture across 3 branches tried locally with same results on 3 items. Don't trust their website is it states it's in stock, never again.

I visited B & Q Nursling one evening recently afte...

I visited B & Q Nursling one evening recently after work as needed some particular items for a diy project at home.
I spoke to a member of staff on arrival as I required some assistance and immediately Nathan a very helpful staff member came to my aid who was very knowledgeable providing all the information I required as well helping me choose the items I needed to complete my project.
A big thank you to Nathan who was both extremely polite and professional, an asset to B @ Q.

Ok

It's a B&Q. It sells DIY stuff. And plants. And li...

It's a B&Q. It sells DIY stuff. And plants. And light switches. There's a burger van in the car park which has enticing aromas of cooked meats emanating from it. The car park is also massive but everyone tries to park right near the entrance. Just park further away and walk for 15 seconds to the doors and you can take your pick of the empty spaces instead of getting angry about the lack of spaces on the doorstep and people queuing for the burger van.

Big store even for a b&q. Plenty of parking, very ...

Big store even for a b&q. Plenty of parking, very close to the M271 motorway. Less staff now they have automated checkouts which are not always so useful for some items such as building materials. I like b&q as I find the staff very friendly and will help if they can. Good delivery service and you can hire a van from the store. Garden section outside.

Nursling B&Q is about a 5 mile round trip so its t...

Nursling B&Q is about a 5 mile round trip so its the one I use most often. They have a good range of product, indoors and in the garden department, with stock kept up to date. The layout ie placement of related products near enough to each other to a) find and b) make comparisons, is fairly clear compared with others I've used. I have nearly always found the staff friendly and helpful - they know when to call up an expert if they don't know something.

Other stores I drop in on include Hedge End, which usually carries an even range of choice. Their kitchens display is superb.

I successfully found what I wanted and purchased i...

I successfully found what I wanted and purchased it at a reasonable price. It's a shame they've changed the terms of their Diamond card without informing though. Staff were very pleasant and helpful

Ok

Excellent service today from Nathan, approximately...

Excellent service today from Nathan, approximately midday. Went above the call of duty to help. The item I wanted was on a top shelf in overstock. Nathan got the steps and retrieved the product for me. No one in B&Q Nursling has ever done that, they've told me because of Health and Safety, they can get the product brought down overnight and I would have to return the next day. Well done Nathan and thankyou. Give that man a bonus.

I travelled from Lyndhurst to Nursling through all...

I travelled from Lyndhurst to Nursling through all the traffic only to discover you have almost no sawn timber in stock and no bags of pre mixed mortor on the shelves. A complete waste of time.