B&H Photo Video Review

Zero stars if possible.. Their return policy is a joke, if you open the item they won't return it. How are you supposed to try an item without opening the box. Do yourself a favor and buy from somewhere else where they care about customer satisfaction

The worst online shopping experience i had so far, i ordered couple of items online at the end of Nov 2018 and the order was showing 2 different shipment, one i received a week after and the second one was wrong tracking number and i never received.
I have contacted their customer service multiple times and the answer was to wait for a month to see if i didnt receive it then they can refund or send it again.
After waiting for a month i contacted them again and they promised to send it with fastest shipping method they have available, the new tracking number been showing for the last 10 days that the parcel hasn t been picked up yet.
So basically i been waiting for my order for more than 40 days!!! I am really disappointed with this kind of the customer service

Awesome, if you go to NYC you have to go there, every body knows their stuff and they do not try to sell something you don't want

Great service. Well informed experts. Awesome shopping experience.

Couldn't have asked for a better experience. Traded in some old camera equipment for a great price. Turned around and bought a few items. Had to call in to use my trade in discount, but the person I spoke to was professional, kind, and courteous. Item's shipped near immediately. Extremely satisfied. Thank you.

Pretty busy store. Had fun playing a racing game upstairs.

These guys are doing a GREAT job during the pandemic. They are the go-to 100%. I'm video-teaching my University Business School classes from home, and got into the home-studio thing. B&H is getting goods to my front door here in Manhattan within 72 hours FedEx. Incredibly reliable with six orders now. Want to update an order? Customer Service gets back to you fast and gets it done, even now during the pandemic. Never has this kind of gear from ethernet cable to mics to booms to lighting been more important to the conduct of business. B&H is delivering. Can't recommend this enterprise too highly.

One of the biggest photography and electronic shops I have ever been too

Ordered a computer and a graphics card from B&H. The price was great and it was delivered the next day. I have and will recommend B&H to my friends.

Very helpful staff and some of the best prices on electronics.

I usually like to give people and companies the benefit of the doubt and forgo leaving negative feedback over minor issues but B&H screwed up pretty badly. I placed an online pick up order for a $22 UV filter. When I arrived at the store the staff couldn't find it. Ok, things happen, no worries. I waiting on two different lines for 30 minutes while they searched high and low for it. After a half hour I asked the rep assisting me to refund the online pick up order and they agreed. I went upstairs, found the same UV filter, purchased it and was on my way 10 minutes later. Good stuff! Too bad Customer Service made me wait a half hour to resolve something I was able to do myself in 10. Before leaving I asked that same CS rep to make sure the online order would be refunded and they confirmed that a refund was already being processed. Two weeks later and no refund. I just called CS and they're investigating. Thankfully it's only a $22 filter. Keep the money - I'm more annoyed about the wasted time and poor customer service.

This is not a shop. This is the paradise of photographers and videomakers.
I always dreamt about visiting this place, as i continuously fill up a basket on their web site; so i had to buy something...
You can see entire rows of any kind of article... hundreds of tripods, tons of batteries, dozens of photo printers, regiments of bags.... and there is also a huge used equipment section. You have to take queue tickets for anything, but you will be served quickly and you will see your real basket, with your gifts, running on the ceiling to the quickdrop section, just after the battery of POS. It's like a wonderland.

Best Dang Camera Store in the world. Great Both Online and in Person. Awesome customer service and they have everything. Some wonky hours but easy to work with.

Brilliant, easy, professional. Best selection in town!

Staff is intelligent. Questions are answered. Never rushed, excellent listening skills. Fantastic Prices. We use B and H for product Photography equip.

I have been a B&H customer for ten years. I shop both at the store and online, from big ticketed items to small ones such as SD card.

Great customer service. No problem reaching an agent who was friendly, knowledgeable, and helpful.

Their prices are from reasonable to competitive. Please note that there are lots of fake memory cards out there. Get the genuine stuff from B&H. Recommended vendor.

Good place for the shopping of electronic products.

I have bought many products from them through the years, 30 years! Today I just called for information and they were fabulous!

Love them online. Store is just crazy crowded, especially during fashion week. Store hours are always a bummer on weekends.

Always courteous and everything photo and video you can imagine is there

It's a filmmaker and photographers dream store! I got a lot of help and bought some fantastic stuff that will help me film!

Whatever you need they have it. From photography to tech can be purchased at excellent prices. The is knowledgeable, polite, and helpful. You can also buy on line and pickup your purchase after 30 minutes.

If you won't find what you need in this store it probably doesn't exist.

Best place to buy cameras and related gear. Mail order is super fast shipping. In store workers are knowledgeable. Very well organized from start to finish

Impressive electronics store. Knowledgeable staff. Efficient.

The most reliable online electronic source and the best customer service.

Man, this place is crazy. They pretty much have everything you could ever want.

It's sorta like Fry's only good!

Everything for photographers in this amazing Disneyland of photo and video stuff! They have expanded to offer other electronics so since J&R went out of business they have become my go to B&M store form all electronics while in NYC. It is very difficult to bit their prices and the very attentive service and advice from their knowledgeable sales professionals.

Good selection. Good support. It's great to have the local store pickup option.

I am a long-time customer of B & H. THey've been consistently prompt, reliable, and responsive to queries about product. For camera and optics I would not shop anywhere else.

Paradise for photography and tech lovers.
You'll find everything you need with good advice and for the best price.

If they don't have what you're looking for it may not exist. Competitive prices.

Largest camera and electronics store in the solar system! Well pretty close if not anyway. It's crazy they really do have everything here. From cameras to security systems to phones and drones. They have it all.

Competitive for local prices and a great return policy!
If you need camera help definitely wait to speak to someone on the second floor and you can call up any lenses/accessories you want to attach to your personal camera or one you're interested in.
They took months to fully deliver a very expensive and multi item order. When checking their website, items were "in stock" and had to remind them I was still waiting for items
Great to buy a few items, wouldn't for bigger packages

I have bought plenty of electronics from B&H Photo. I have to say my experience with their pricing and return policy is awesome!! Customer service is great! Just a great company to do business with hands down!!

One of my favorite photography and electronics store, the staff has always been very helpful answering questions and demonstrating the features of the equipment in which I was interested when I have visited the store in person when visiting NYC. I find their prices to be very competitive and their customer support service to be very efficient. I also like the efficiency of their online ordering system, and the promptness the orders are processed.

Best place for all your electronics needs. Can spend hours in there. So many things . They also have if you want to sell your camera. Or just buy used .

Cant find something, Ask! You can always find a friendly staff member

There's a lot of controversy about B&H lately, however it's one of my Togo to store to hangout and learn about interesting new products. The staff are not bad.

I got here just when it was opening and there was a line of 20 people outside. I asked what the line was for, and everyone just said it was always like this. This place is great, but I gave four stars for two reasons. First, it is too expensive. You can find better deals on the internet. Second, the staff are very in your face. Non-stop questions about whether or not they can help you.

Ordered Google Pixel 3a XL from them. Everything was top notch from the ordering process thru delivery. Received new phone as stated with prompt delivery. They had the best price throughout the web. Would definitely do business with them again.
***** rating

These guys always have good gear to check out. If you are in Manhatten you gotta stop by!

Awesome experience. If you need any help in purchasing any electronics; B&H is the place to go

This is THE PLACE for just about all thing electronics and photography. And the prices a really hard to beat. Also check out their awesome app, it's a fantastic compliment to this cool store.

Come here for years, one of best electronic stores in NYC.

Awful customer service. I tried returning a headset and the attendant made it a point to degrade my concerns instead of politely informing me of company policies.

COMPUTER/LAPTOP BUYER BEWARE!!!!!!! NO RETURNS OR EXCHANGE. When purchasing the laptop the sales associate on the floor was very patient, informative, and all around helpful but at no point did he mention that I would not be able to return the item. Again at checkout, the cashier at no point mentioned that I would not be able to return the item. In less than a week I return to B&H to exchange the laptop for something better. In the return/exchange part of the store the agent was very rude. Just a nasty attitude when telling us that I could not return or exchange the laptop. I tried to explain to him that it would be helpful if the store would post a notice to customers about the policy, But he didn't seem interested in any kind of "customer feedback". Needless to say, they have lost a customer.

Been coming here for for along time now! The customer service is hit or miss but everyone is super knowledgeable. They keep a tremendous amount of inventory onsite do a good job of managing the crowds here during peak hours!

I have ordered multiple items over the past few years and I am always satisfied. My last order had a couple of broken items, as an online retailer myself I know that happens, I emailed a picture on a Sunday, they replied within a couple of hours and my replacements were shipping to me on Monday. My replacement arrived in perfect condition. One order was for an item I could not locate on their website, because I was not sure what to call it. I emailed, described it and they quickly replied with a link to the item. You don't know if a place is good/bad until something goes wrong or you need assistance finding something and they scored 5 stars on both accounts.

Excellent customer service, speedy shipping that usually is free, great product selection.

Massive store in Manhattan. Must see if u are in professional photography.

Best store on the planet. Paradise for photo and video guys.

This place is very cool... cutting edge and modern. Help is available in every department and the returns are what I would call reasonable and fair.

They will leave you alone if you just want to browse. Can get crowded frequently especially arou d holiday time.

I never had a problem here.

If you haven't been there yet and are in new york city...check it out.

best store and customer service ever! Bernard in the camera dept is awesome! I first went to Bernard to buy my Nikon D850 then went back twice to get 2 Tamron lenses and thanks to Bernards advice they are phenomenal.

Toy store for photographers!

Amazing store with high customer service(if you ask) and a complex system thats somehow easy to understand, spiffing

Best service and selection of any photo shop. Online and in store.

Amazing store with an infinite range of possibilities.

DO NOT do any business with the used department. The checks they send you will bounce, which according to your bank is on you. Then you get the pleasure of getting screamed at on the phone but an absolute lunatic. I learned my lesson, hopefully you've learned yours.

Epic display of all electronics and technology. Feels like a brick and mortar mini Amazon!

item says in stock delivers in 4-7 days....its been 11 days no update no nothing. Terrible customer service and the stock on the site is incorrect and outdated

Very fun store. I stayed there for hours just playing around with all the electronics. There's just so much in one place! The employees are also very nice and friendly and know everything what they're talking about. They are very useful I finding the right product for me. Highly recommend this place if you are considering in making a purchase of any electronic.

I got the CalDigit Thunderbolt 3 mini Dock Dual HDMI from B&H photo with out the packaging the item never worked and when i returned it they refuse to give a full refund this website is fraud

A haven for electronics junkies! There is no place on earth where you feel this excitement

One of my favorite stores in the city. Best photo / video store on the east coast...and probably the country.

No games at B&H, you get the best deals without games. Plus the selection of items is outstanding.

This place is massive and can initially be very intimidating. The layout can feel like a maze. The staff is nice and helpful.

Great place to visit and buy every manner of electronics. Knowledgeable sales people. Competitive prices

B+H Photo Video always has what I want, with great service!

I referred a family member to your company. And his first phone call experience was horrible. He was planning on spending a significant amount of money with your company but because if the lack of customer service he received it s your loss. He was trying to purchase some professional equipment and was asking questions and seeking guidance. But the person who answered his call was rude, sarcastic and rushed. If your customer service persons wish not to provide customer service then maybe that is not the job for them. I will no longer refer your company because I do not believe in telling people good things only to get treated horribly.

The only camera and electronics store you need. Extremely knowledgeable staff, low prices, efficient and friendly.

A lot of equipment to chose from. Also plenty of displays to try different equipments.

The service here is by far the best in the electronic field. I am never disappointed when I shop there! The knowledge this place has is priceless.

Wow! What an experience. You've got to check it out if you are into consumer electronics, or just want a real "New York" experience.

I had ordered several items online but couldn't decide in a back pack and if a converter would work with my camera and lens set up. I was in the city today and went to the store. I had forgotten how large it was. As I was looking lost among the backpacks the sales manager came over. Started to help me. Took the bag over to the camera counter so another associate could provide all the gear I have at home and show me how it would all fit. Then the associate also took the converter tested it with my camera and lens set up. They took time, were courteous, knowledgeable and efficient. A lit of businesses could use this as an example of what customer service is and should be.

A M A Z I N G Store!!

Even if you dont plan on buying you have to go in and experience this store.

For those of you who wants to buy, its a great service, really organized.

Must go!

Please read before making a purchase. I ordered the sigma 70-200 2.8 plus a 1.4 TC and a few other small accessories before heading out for a trip to Yosemite. It was a little last minute and I had to overnight the order to get it before my trip. When it arrived I was ... extremely disappointed to find they had sent me a cannon mount. I immediately called customer service and they said they were sorry for my trouble, but they would not reimburse me for the overnight postage. I scrambled, found a local store and purchased a used Nikon version of this lens for cheaper. After returning from my trip I printed the RMA and found it had a ten day deadline (which is different from their website which says 30 days) it also says they do not pay for return postage. Their website says to ship it "via insured ground service with a tracking number". To properly insure this with tracking it cost me an added 40 dollars. ( since they are not responsible for lost or damaged items i felt i should fully insure it. ) So at the end of the day I payed ninety-eight dollars to have the wrong lens overnighted to me and shipped back. I'm sorry B&H but from now on I'm going to shop local. There is no excuse for me to have to pay ~100 dollars for something that was your mistake. And yes I did review my receipt and the shipping invoice they all said Nikon mount but the lens was a cannon mount.

Staff very knowledgeable. I would like if the service could be a little faster.

Always a great experience whether it be purchasing, returning, exchanging, or even troubleshooting something technical. Thank you so much to everyone at B&H for doing such an awesome job!

I've been dealing with them for years and never been disappointed.

Bought a GR. Got no answers from employee. He did not know anything about it. Thought Ricoh GR should be known by people working with it. Anyhow, for your information BH, it is a great camera.

I had previously ordered from B&H and they did a great job with my order and the delivery of the content. However, I wish I could say the same about this experience. If timeliness and customer service are a priority to you, B&H is not the place to shop. I placed my order 4/24, and paid for standard shipping to have it arrive by 4/27. When my package did not arrive (it was also shipped through FedEx and was a high-quality item WITHOUT a signature required) promptly on the 27th, I verified through the tracking number that it "was delivered to the front door." I wrote a concerned email to which they responded that a claim would have to be put in with the carrier (FedEx) which would take 5 business days; if the carrier had no success in finding my product that I paid for, then B&H would send me an affidavit to fill out and send back and then FINALLY either refund my money or replace the lost product. B&H's customer service response to this has been very casual and poor.

Their prices are great but not worth the stress and poor customer service and waste of time. Very disappointing. Highly advise going somewhere else for your product even if the price is a little more--you might have a better chance at finding your paid product or getting a refund than you would with B&H.

Have bought many items over the years from them. Always had good delivery and items as described. They often have good deals. Will continue to use them.