Ayr Audi Reviews

George Milton was very helpful to me when purchasing the car from the start to end.This is the second time I have purchased a car from Ayr Audi.
I highly recommend to anyone

Recently brought a car from Ayr Audi and it was delivered yesterday. High quality condition used car!
The service related to purchase and information from George Milton was excellent & very efficient. (especially as I did not visit the garage and was all done online and over the phone).
Would recommend using this garage.

Great service from Mark woodcock. Will definitely use this dealership again

Lee was great from start to finish keeping me updated on the progress of my new car. He was knowledgeable & friendly & made the whole process a great experience

Visit was during lockdown and social distancing was well done. Staff were excellent throughout. Thanks

The Aftersales department at Ayr Audi are the best I've ever experienced

Really pleasant helpful staff and incredible after sales service!

Came in on Thursday 14th June and the salesman was really helpful regarding our enquiries. I phoned on Sunday to try to arrange a test driive of the car we were looking at. The chap we dealt with was with a customer, however i left my details and was ensured i would be called back...i even explained i was looking to arrange a test drive. This is Tuesday 19th and im still waiting for the callback! But i will be totally honest and say that trying to get a test drive between here and ingram has been almost imposible. Starting to think its the way Ayr does business!

Excellent customer service, whole team were 1st class. Thank you all.

As always, it comes down to the people. Honest service and we'll looked after here.

The only thing I was extremely disappointed in was the fact when I received my courtesy car it had no fuel in it, I don t expect to get a full tank but I definitely did not appreciate switching on the car and the fuel light coming on.

Always efficient and friendly, keeping me informed at every step of servicing and other matters. As a Motability customer the Ayr Audi team go out of their way to make things easy for me.

Over-inflated prices. Car broke down, I had to get it to garage myself then it took them over a week to fix! Avoid if you can.

Over the past couple of years I have had several dealings with Ayr Audi including purchasing cars, services and repairs. The service from start to finish has always been excellent. I have found them to be courteous, knowledgeable and professional in their dealings.

The sales and admin team are polite and helpful and even in these difficult times they go out of their way to help you. A special mention to Ian Struthers who has continually gone out of his way to assist us with any issues we have had(including valuable and honest advice on dealing with issues outwith Ayr Audi).

I would have no hesitation in recommending Ayr Audi when purchasing a car and when my current car is due for renewal later this year then I shall undoubtedly be using Ayr Audi.

Salesman Patrick Murray made my visit and sale ever so easy and explained all the questions that was asked to my satisfaction.

Amazing staff friendly and helpful Lee and John went out there way to help me anyway they could and the cars well nothing but quality what can I say I will be back again as soon as

Over the past several years myself and my family have purchased a number of cars from Ayr Audi. We keep returning largely as a result of the friendly, professional, knowledgeable and helpful staff for whom nothing is ever too much trouble. There is always a welcoming smile and a friendly atmosphere and a good deal waiting to be done. All of this is backed up with prompt delivery and excellent after sales service. We have never been disappointed and plan to buy from them again this year. Of course, we love the Audi cars too!

Tried in vain 3 times to get my 4 year old Audi in for a service, cambelt and water pump change and to replace a leaking radiator, I phoned the dealer 3 times on the 15th of January, spoke to service about getting a price for a new radiator. Never got a price, nor did they phone me back with a price as they said they would, got told 2 different prices from 2 different people about the cambelt and water p7ump change. Again waiting on a phone call back...nope no call...Paul was going to phone me back, said so twice but he never did....I'm not kidding it's just a shambles, they just don't seem to have a clue and just blatently lie to you, they certainly don't care about their customers. it's an unusual experience for me, I'm used to dealing with Audi, not this particular garage in Ayr though. I've genuinely never experienced before such a complete lack of motivation to assist me in getting my car serviced, they clearly don't give a toss. I find disturbing that a main audi dealerships staff behave in such a manner...totally useless people and a complete waste of my time. I would advise anyone to think carefully before considering using Audi Ayr for servicing. I certainly won't be going there. Just last week I took my Porsche up to Porsche Glasgow for servicing, what a difference, polite friendly service staff, couldn't do enough for me, even walked me out to my courtesy car a nearly new almost brand new Porsche that had been reserved for me...cups of coffee, sat down with me and explained everything that was getting done, ..again when I went to collect my car, coffee and a sit down chat about everything that had been done...A very pleasurable experience at Porsche last week...booking in my Porsche was easy and uncomplicated too. How can it be so good at Porsche and so bad at Audi Ayr...I don't get it...wait a minute I do get it, ..you simply don't care...got it. ..

I R MacDonald

I would love to give 5 but as I've never been to ayr Audi I cant. Very odd indeed

I have dealt with this dealership on multiple occasions and I can't fault them. Always the highest standard of service - friendly, professional and efficient. Post-purchase care and attention has always been fantastic. The servicing team always do a wonderful job and the car comes back spotless! Highly recommend.

I recently had the battery disconnected from my car and upon restart, required the radio code. Of course, I couldn't locate it so as per the instructions in the owner's manual, I paid a visit to my nearest dealership. According to the manual, assistance would be provided free of charge. Simple job I assumed...

Spoke to a sales assistant who first told me I should simply enter my security code. I told her I didn't have this, hence my visit. I was then told it would need to be booked in and left at the garage for at least half an hour - no problem I said, book me in. I was then told it would be at least a 2 week wait to get an appointment - again no problem, book me in. I was then asked if my car had ever been in Ayr Audi before, to which I replied no. This was met with a huge sigh and for some reason, meant I could not book an appointment there and then. She took my number and registration and said she would call me to arrange an appointment. That was 2 weeks ago and to date there has been no contact - as others have said, the service seems to be somewhat lacking unless you're spending money. The radio has now been unlocked elsewhere but I really expected better service, especially on such a simple task.

I will say that I've bought plenty of parts through Ayr Audi over the last few years and the guys in the parts department have been nothing but helpful. Unfortunately this was not the case on my most recent experience with a sales assistant.

I have used Ayr Audi for car purchase and service since 2009.
The experience has been excellent every time - attention to detail such as cleaning entire car after service along with courtesy car or lift home when required is an additional bonus.
The sales and admin team are always polite and helpful.
I would definitely recommend Ayr Audi.

Was looked after by Lee sales guy brilliant what a difference from arnold clark would highly recommend ayr audi

Good service from George asking questions was happy to help and find out as much as possible for us

Scott Mitchell was brilliant throughout the ordering, waiting and delivery process dealing with me and answering any questions clearly and with empathy.

George very good salesman and bought a lovely car from him

Purchased Q3 2020 model from Ayr Audi. Excellent sales and after sales service. Efficient, friendly and knowledgeable staff. Took out two year service plan also, very good value for money. New Q3 is a great car, so good family members also bought one from same dealer. Will definitely purchase my next car from Ayr Audi.

Having bought our last half a dozen cars between myself and my wife via Ayr Audi, we have had nothing but five star service every single time, nothing has been too much bother and the showroom GM and his staff have always treated myself wife and kids also superbly well on every visit whether its just to browse, to get a routine service, or to discuss in depth a new vehicle. I wouldn't go anywhere else for a car in the future, thoroughly recommend.

George made it easy from start to finish, pleasure to deal with, I'll be back.

Disappointed the car washing/valeting service was not available

I have bought several cars from the team at Ayr Audi and their service from start to finish has been faultless. I had to visit the dealership earlier this week for some assistance and even in these difficult Covid times they could not have been more helpful. Ian in the parts department dealt with the matter personally and I was in and out of the Covid secure area within a couple of minutes with the problem resolved - brilliant!

Keep up the good work Team Ayr Audi and would recommend them to anyone looking for first class service and support.

Traded in my VW Golf and bought a second hand Audi. Could not fault the service - very professional. I dealt with Clive - cant speak highly enough about the way he dealt with the sale. Top class!

Service took longer than was told plus additional work which is a fault was not carried out and cannot inform me when it will be done as I require a courtesy car due to work commitments and they are not available. Car was not washed or hoovered and was not informed that it wouldn t be.

When you can manage to get through thier phone system the satff are great

Always a pleasure to visit this dealership, most welcoming, well done!

So professional ... Covid preparations excellent for safety and social distancing with covid sanitising for customers, cars also sanitised when vehicle was ready for collection. ... Thanks Ayr Audi for complete peace of mind

Great service, even though we're still on lockdown. Loving my new car - thank you George Milton!

Advertised a car 5 weeks before you even had it! All the first point of contact wanted to do was get me to the showroom for a car you didn't even have! Any idea what mood I would have been in if I had traveled there to find this out? Do you seriously think you would have been able to hook me onto another car? The only reason I got anywhere with this was via the Edinburgh dealership, even after that you were clearly weeks away from having the car!

Omg,these guys were so helpful.our car was in for recall job and although originally it should've had a valet but obviously not at this time.mechanics,reception and sales floor were lovely and so courteous. Couldn't offer us a drink but for 2 hour job we can go without.

Great friendly service from my salesman Alistair Allardyce.
Felt as if I was a valued customer of the brand and nothing was too much trouble. Every phonecall and email was returned quickly answering any questions I had. Will definately be a return Ayr AUDI customer

Always willing and keen to help from front of house, sales and service and parts staff.

Very friendly , popped in on my Focus RS. to look at rs Q3.sales guy was very nice..would defo return...

Very helpful. Picked up my new Audi A3 . Thanks again Patrick for you're help .

I bought a used car from Ayr Audi via the internet and telephone; it was a very simple, smooth and great experience. Sales executive Stuart dealt with me and we agreed a really good deal. I found Ayr Audi to be very keen to deal and provide a very good car at great value for money. When I arrived to collect the car, the whole handover process was so made to be so easy by Stuart. The car was also perfect. Ayr Audi provided me with exceptional customer service from start to finish.

Thanks again to paul the vehicle technician at ayr audi great service and very pleasant to talk to

When are you going to start fitting indicators to Audis?

Maybe you'd sell more Audis if you gave away free Highway Code books to get them in the door. Just a thought.

FIRST contact when we arrived at dealership was Patrick who was brilliant from start to finish,he supplied us with alll information we required without prompting.also it was very refreshing not to be pressured to conclude sale,.Patrick is a great asset to the company also will reccomend friends and family to make first contact with him best regards Davie

Closed due to covid restrictions, but you can still take a look around the cars that are parked outside.

I booked my A5 in to have the aircon serviced and stronic gearbox oil renewed. The entire booking in process was straightforward and simple. Good communication from Lookers confirming the booking had been made. This was followed up by a telephone call nearer the time confirming everything.
On arriving at the garage for the service, reception and service staff were very friendly and helpful. Facilities provided at the garage were excellent. I was kept fully informed about how the service was progressing and the free vehicle health check video allowed me to get a feeling about the person who would be working on my car, very reassuring.
I am extremely pleased with the entire process and would highly recommend Lookers in Ayr to anyone needing their Audi serviced.

Rude staff, and very limited selection. Was there with a friend to look at Motability cars, but there were none to see in the show room, even a model similar was outside in the forecourt, but they wouldn't even open it up to look at. The staff simply couldn't be bothered, why they even offer Motability here is beyond me! Just avoid at all costs, you will be disappointed.

Stress free buying experience, thanks to Brian and Patrick.

Didn't meet a member of the management team due to Covid restrictions, not an omission.
This was the third time I have dealt with George Milton and, as always, I enjoyed the experience under difficult (Covid) circumstances.

Visited Audi ayr Friday 2nd November 2018. Booked my car in for a diagnostics at 10am. Explained I wasn't from the area ayr, live in Glasgow but my driving school was in ayr. Was told would look at my car ASAP. I had to walk about ayr for several hours, no communication. Called a few times asking for an update as my mobile was low on battery . Spoke to Brittany, she repeated they will call u even though I explained again my battery was low. Ended up at Audi late afternoon and said I would wait. Was offered nothing ie a coffee, toilet facilities or any up dates, had to approach the reception and ask. Eventually after 7 hours Jason sat down telling me there was no definite fault although several things could possibly be wrong. Guessing game with out rageous prices quoted. No diagnostics report given when left just there prices
Was told by Jason he would email me the full report on the Monday

Carol gibney local driving instructor

George Milton was great, he helped me to make the process quick and painless, explaining everything in full to get to the buying options I wanted. Would highly recommend this salesman and dealership. Will be back in the future.

Ayr Audi was a great place. I got a new car. The workers were Incredibly nice.

Very friendly customer service from all the team at this dealership

Excellent service and advice from Brian and his staff

Very disappointed. In a previous visit with a snake of a sales man. Ended up with a bad deal. (Donnie).

Cost of having a service completed was very pricey. My service was completed at a designated VW/Audi garage at a fraction of the price quoted by yourselves. I would rather it was done in house, but saving money is important as well.

Great service received from the Service Manger Chris and the Team@ Ayr Audi. A extremely quick turn around from the diagnostic test and trace of the fault, to having the car fixed and back on the road. Many thanks for all your help..

I went in for an MOT on the 23rd and my grey wheel nut covers and were replaced with really badly spray painted white ones. I phoned to tell them and was told I would get a call back and then four days later I followed up myself and the guy in parts was blaming it on the shampoo they used and I am yet to receive my new wheel nut covers.

I have to call out Scott Mitchell ~ he provided all the information as requested. Great job....Cheers....John Mearns

I was paying cash for my car i was a bit disappointed that it was only 1 car I was offered I looked at another but didn't like it, I had just lost my husband and wasn't in the right frame of mind I don't blame your reps but would have liked to have seen more options.

Jason Dunlop who sold me my car was polite, enthusiastic and kept me well informed through every step of my car purchase. He is a credit to your sales team. Highly recommended. Amazing customer service

Used the store for my service plan many times and have never been disappointed. Welcoming service, great communication through out and quality work carried out in timely manner. Mr Armstrong and his team are reliable I'll continue to come back. Also, the car always comes out sparkling clean which is a nice touch.

Fantastic service from Patrick. Highly recommend this branch.

george made us feel at ease very pleasant friendly helpful and very knowledgeable.he could not have been more helpful a credit to the company. a big thank you lynda & mike

The salesperson Jak Reid was exceptionally helpful and dealt with all our needs

Have now bought three cars from this dealership and i have to say the customer service is fantastic. Only ever had a couple of things that needed attended to, however these were dealt with in a timely professional manner. Clear communication excellent service and excellent coffee! Won't look anywhere else. Top brand delivered impeccably by a top dealership. Keep up the great work Ayr Audi!

Apart from a few 'hiccups' in the delivery from Germany, my Customer Experience was first class ! I was particularly pleased with the way the Sales Executive handled my business.

First class service from George Milton, who was very professional and helpful throughout the painless process of buying my new car. Extremely knowledgeable and made himself available at all stages, thank you once more Ayr Audi for your assistance!

I purchased a car from Ayr Audi for the first time three years ago and the service I ve received since then is second to none. The staff are friendly and exceptionally helpful nothing is a bother to them. I would highly recommend Ayr Audi to anyone looking for a great car and excellent customer service

Just made our second purchase from Ayr Audi. We were only too happy to once more put our trust in George Milton, as we knew him to be professional, knowledgeable and, more importantly, from previous experience, we knew that he would go that extra mile to find us exactly what we were looking for. Once again, he didn't disappoint. Another stress-free purchase. Can't rate George highly enough. Thank you!

The garage was Unaware that the car had a 12 month warranty

Friendly and helpful experience our car renewal was straight forward

Good staff; who are efficient and polite
Clearly know plenty about Audi and make the experience pretty smooth
Brought a lovely A4, and px my A3, delivery arranged from Scotland to my door, and they paid for this.

Fantastic service from Ayr Audi from start to finish. New car was delayed due to COVID which was no fault of Audi, but they kept us on the road especially my wife as a nhs nurse. Thanks to Iain and Patrick for great service. Highly recommend, won t be going anywhere else from now on. Thank you.

I would like to say a big thank you to Ayr Audi. They kept me safe and comfortable within the showroom while I waited for my car. They also came to check if I was okay and give me an update of my car. The showroom was spotless and all PPE was organised to a high standard. Excellent customer service. Thank you.

The hole experience was first class from start to finish .Very friendly and helpful staff just what I had hoped for from a high class brand like Audi .would recommend to all family and friends .

Service was great Claire came and collected the car lovely girl and brought it back never got it valeted because of virse but first class service

I have called the parts department and found the staff very helpful and well educated on their product.
I wouldnt hesitate in recommending them, especially Chris - thank you for your help.

We recently bought another vehicle from Ayr Audi and the service we received from start to finish was first class as always.
I can honestly say that we continually feel that our custom is greatly valued and always receive a very personable service.
I dealt with Lee for our latest purchase and his knowledge of the car in question was very thorough indeed. At no time did we feel pressured and once the deal was agreed and finalised, the process was efficient and communication was spot on.
We will definitely be back and could not recommend Ayr Audi highly enough.