Bridgend Garage Review

Very satisfied with the service I received. Stuart was very attentive and able to answer any questions. I was under no pressure to buy but felt confident to do so. My car was spotless when I collected it and the full transaction was smooth and seamless from start to finish. Will definitely use again.

No hard sell a pleasant experience buying a car well worth a try and plenty to choose from.

Staff are great wasn't harassed as soon as we got in to look at the cars unlike some other big named car sales. After looking at some cars the sales man came over and said if you see any cars you like just let use know and we can get the keys for you. Can't complain about anything the staff were great and the level of service was great too

More than happy with the purchase of our new car from start to finish. A big thank you to all the team.

I recently purchased a two year old hatch back which had an existing warranty of two years and two months. I part exchanged a car and the costs involved overall were fair. The sales staff were attentive and patient, not often experienced in the motor trade.



This gave me a degree of confidence which allowed me to go ahead with the sale without any due concern or worry. The vehicle, although two years old, was virtually spotless.



They're were a few minor points that were attended to quickly and with no fuss at all, alowing our family to enjoy our new car with great satisfaction.



Highly recommended and our specific sales person Graeme, made it all the more reassuring, with his professional approach.







A few minor points were quickly rectified and I would have to say the whole process of the sale was pleasantly smooth.

Professional service and professional customer support. Highly recommended.

Great Friendly Staff, Nothing was a problem, very helpful.

Went to get new key as 2 were advertised got cheaper version not as I was told lost 4hrs wages as could of got my brother to cut me same type at weekend not losing time off work Michael Knox

Car purchase straight forward and good after sales .

Wee have bought 3cars from them wouldn't go anywhere else

Nice custoner service with professional staff Recommended definitely back for another car

Always had a great experience buying my cars from the Kilwinning branch..

Dealt with Jim burley very professional no pressure to buy car was polished and valeted very happy with new car

Great service as always from Bridgend. I have bought a few cars from them now and i have never been disappointed. They are always happy to help with what you are looking for in a car and i look forward to dealing with them again in the future when the time comes to trade in.

I'm giving 1 star because there's way to give them zero

Excellent service and price. Very happy and would return for next vehicle

Fabulous service we had from Graham. Did everything for us and all we had to do was get in drivers seat and go. Wouldn't dream of going anywhere else for a car in future. Well done Bridgend Kilwinning as Graham is a credit to you.

Great customer service and reasonable prices. I always go to bridgend for either a change of car or to get the car serviced & mot.

From the minute I started dealing with Jim at the Kilwinning branch, I received nothing but 1st class service right through my car buying journey! I am definitely coming back next year to purchase cars for my twin girls! Can't thank you enough for the great service.

Jane Stewart

Purchased a Nissan juke for my daughter and picked it up tonight. Salesman Darren was absolutely fantastic from start to finish, very courteous and polite and couldn't have been any more helpful...would recommend...

Wasn't really sure what I was looking for, salesman was very good let me test drive a number of different cars before I settled on one I liked. Very happy with my new car, and got a good price for my trade in. Overall a pleasant experience.

Excellent and professional service as usual from my local Bridgend car dealership in Kilwinning. Just purchased my fifth vehicle from Gerry Gavin of the Bridgend motor group. With some 22 years service with the group, Gerry has the underpinning knowledge and accrued experience in the car industry that is highly sought after by the prospective buyer when seeking reassurance on any aspect of a vehicles performance. Gerry's easy going and helpful manner combined with his knowledge of the vehicles he sells and his no pressure attitude is what I am always grateful for. The whole process of selecting the right vehicle and completing the paperwork was smooth, fast and efficient. Gerry will always go that bit further for the customer. Highly recommended.

Really pleased with our new car. Liked the way we were given space to make our decision at the same time help was there for any questions and with the paperwork. Cheers

Peter was very attentive, nothing was too much trouble, and we are delighted with our new car.

Friendly staff, great service with good communication. Nothing too much trouble. Will be going back in future!

Honest, straight forward, easy to deal with.
Just bought a van from Mykell at Kilwinning.
Very polite and knowledgable guy.
Totally hassle free, done exactly what he said he would do, when he said he would do it. I own a business with 13 vans so I m changing vehicles regularly. My first dealings with Bridgend, but I ll defo be back.
First class.

Fast easy and stress free - Gerry Gavin's knowledge and professionalism is amazing ...... Thank you Gerry ...... Thoroughly recommend Bridgend

Got my first car here and couldn't be happier with it, really friendly staff aswell would happily recommend

This garage is a good place to go and get your car very friendly sales men I go there when I'm going for a new car

Excellent service from Peter at the Riverside Autoplex from first visit to taking delivery of my new van. Courteous and helpful. Would thoroughly recommend.

Repeat customer as always receive good customer service from knowledgeable staff. Thank you Peter for once again helping us choose a perfect car to suit our needs

Rude salesman, how does that work? Is this a new sales technique?

Customer service was great from the guys in the showroom in Kilmarnock but quality of the cars are shocking, dodgy cars, dodgy MOT. The price you pay for the cars you expect them to be in a fit state!! Shocking company, will never get a car from them again and certainly won t be recommending.

Graham was a very polite helpful salesman and found me the perfect car

They were very helpful and friendly service was excellent I would go back to buy another car in the future

This is the first time I have bought a used car from Bridgend garage in Kilwinning and I was very impressed by the professionalism of the member ofstaff I dealt, Peter McLauchlan, the sales person. There was no pressure selling, no waffle, just a simple explanation of the sale which went through without any problem. A minor bodywork defect which was noted when we got the car home was rectified immediately. Well done Bridgend.

My Experience at Bridgend was a good one, with no pressure at any point. The sales man, approached us after a reasonable amount of time and assisted us very well on our three visits from initial inquiry to test drive and then collection. The vehicle required some remedial work which was all done properly and all communications were dealt promptly. The trade in Price for our old vehicle was competitive as well.
The included 12 month month warranty and competitive priced 2 year service plan has given us additional security in our purchase.

Sold a dangerous and faulty family car that broke down less than 24 hours after purchase.
Refusing to provide documentations of diagnostics carried out in the car.
Being told car is fit for purpose after costly visits to garage and breaking down the week later, continuously for the last year.
Have taken this to the ombnbusman and want to raise awareness.

I was new to this area and went on other reviews promising great service, great cars and great value for money.

I have been met with dangerous motorway breakdowns with young kids being stranded over 50 times on country roads and a massive bashing to my bank account for an over priced faulty car.

Would not recommend to my worst enemy.

Bought a car from Bridgend last month. Was happy with service

1st class service just sold my mercedes to them for cash. Better deal than wbacdc. And they came to me. Recommended

Excellent customer service! Would highly recommend!

Pleased with customer service. Sales staff polite enough, just a shame that I will need to buy new tyres for my car soon due to the rear wheels not being 3mm or above as promised, should have really double checked when I picked up the car but it was dark. Other than that no issues.

First class service, no hassle and a pleasure to deal with when buying our new car. No pressure was put on us and no hard sales tactics were used which I appreciate. Graeme Patrick who helped us each step should be commended, all round fantastic experience when compared with previous sales garages. Will be making the trip to Kilwinning from Ayr to deal with Graeme again for the next car. Recommended

Amazing experience from start to finish, very professional service thanks from Aaron ( C4 Cactus)

Straight forward and easy. Salesman pleasant and very helpful

Sales rep very good, not pushy or rude like at some of the garages we visited, answered all our questions nothing too much trouble. Fair price for our trade in vehicle, new car great. Would definitely use them again.

Have purchased cars from Bridgend in the past and had good service then. However I m very impressed with the way efficiency and organisation has improved and not stood still. Would highly recommend Bridgend.

I thank Graeme at Bridgend garage he was great dealing with me and helped me a lot with the questions I had for him and I got my new car less than a week later and I love it I would recommend the garage to anyone and I will certainly be going back when I want a new car

We picked up our new car last Friday 16th Feb. My wife had been watching the website for a few weeks looking for a new car and had seen a car she wanted the previous week. We went in on the Sunday previously with the full intention of buying the car she had seen on the website luckily enough it was still on the lot. We were looking at the car when Peter came over and helped us with answers to all our questions and took my wife for a test drive. He then made the remainder of the purchase paperwork very easy for us. He arranged for us to pick up the car the following Friday and was even good enough to pick us up from the station to save us having to walk or take a taxi to the garage. A very good and easy experience. This is the Second car we have purchased from Bridgend and the other time was just as good.
Well Done and Thank You to Peter.

Great service and great offers from Bridgend Motors. I used many websites to research my car purchase and found a number to look at with Bridgend. After seeing the car I wanted it was dead easy. From the initial decision to picking my car up everything was smooth and I was kept up to date as the car was prepared and then I was handed my keys. I d recommend Bridgend A really friendly team and no one was pushing me for a sale, they let their cars do the selling.

I felt a warm welcome to Bridgend Ayr . The staff was easy going & very friendly & insured that any issues with my van would be fixed . It had to go through mot for the year & failed on brake pads. I received a call to tell me I may need wait but longer as we want to get new all 4 new pads done. Very honest staff & a big thanks to Staurt orr with his friendly talk & making me comfortable on what I would like to know about my van. I recommend Bridgend vans in Ayr to a lot of customers. You will receive a lovely welcome & any problems that your not happy with about your van or car . They will note it down & get it fixed for you at no extra cost . Also any problems . Come back & they will fix it. A full service & valeted done . I will be back . Thank you

Brilliant customer service and support. Would highly recommend this company. Prices are great and the quality matches the high customer service.
Happy customer.

Was only going to show my wife the type of car we liked, we knew nothing else about bridgend apart from they had an astonishing variety of quality cars. We first encountered Gerry (salesman) and could not believe it although he knew of our presence he left us alone to browse when we were ready to talk nothing was to much bother for him. We got a deal that suited us 12 months mot, 12 months warranty, full service and a fair trade in price for my car this coupled with great customer aftercare. I am very satisfied and would recommend to anyone. Thank you Gerry you made this transaction a stress free pleasure .

Shocking aftercare sales staff promise you everything but if anything goes wrong with your purchase be prepared to wait a week before they can look at it and don't expect a courtesy car as these will all have been pre booked 2 weeks in advance , would not buy from here again

Found staff member friendly courteous and efficient.

Peter McLauchlan was just BRILLIANT. The most simple,straightforward sale I've ever had. Everything explained and taken care of there and then. I can THOROUGHLY recommend Bridgend above all others.

Great aftersales, Great customer service. Highly Recommend

Thanks Peter. Great to deal with, and no added extras to bump up the price of the car. Service, MOT and warranty all included in the price. Good honest car sales.

One of the best car buying experiences in my 30 years as a car owner! First class service from friendly staff. First time I've looked at a car on my own and felt completely comfortable and not under pressure from sales staff which happened in another sales place a few days previously. Thank you Gerry !

Peter McLauchlin salesman was first class answer all my question about the car as i said first class

Graeme Patrick at bridgend Kilwinning is fantastic at what he does.
We previously had a terrible experience with evansHELLshaw and had to fight to get a refund for a faulty car (long story) however Graeme was understanding of our apprehension and very reassuring too.
We seen the car online and wanted to take a look so Graeme invited us down for a look and took us a test drive. There was a couple of things needing done to the car and Graeme reassured us that everything would be perfect before he was happy to let the car go.
I was concerned about the timing belt which apparently didn't need done for a while however they agreed to change it anyway as a courtesy because of what we've been through.
Honestly overwhelmed at the service we've received so far and I'm looking forward to picking my car up.
Highly recommended bridgend people are quick enough to leave a bad review but credit where its due. 12 months warranty too is giving me peace of mind. Won't be going anywhere else from now on. Keep up the good work, thanks,
Pauline

Great service. We re very helpful with everything they could be with and had a great experience and a great car out of it.

Fantastic service from start to finish have used other car dealers in past but nothing compares to bridgend special thanks to gerry the salesman would defo reccomend and use again.

Bought my first car here last week, couldn t have asked for a better experience, the salesmen were so friendly didn t put any pressure on me, Jim the salesman allowed me to test drive two cars as I was torn between what one I preferred better. They made everything so easy for me and I drove away with the car the next day, very happy with my peugeot 107

Very professional and smooth car purchase. Car was beautifully prepared.

Have bought a few cars now from Gerry, very professional, any problems with the cars, and there were not many, he organised the repairs . I will be happy to continue buying from him.

I have been a customer of Bridgend Group for many years. I have always found both sales and service staff to be extremely helpful and courteous.

1st class service from the service desk always happy to help thanks Laura

Absolutely fantastic service from start to finish. Peter Mclauchlan was most helpful and very accomodating. Definitely recommend Bridgend Garage and will be back.

I visited many garages in Ayrshire while i was looking at changing my car. I grew very tired and anxious at the hard sell tactics used by many garages and got fed up of being pounced on by salespeople before i could even look at a car. Arthur Daley is alive and well but has changed his name to Peter Vardy and uses timeshare methods.
It was a pleasant surprise when i visited (all 3) Bridgend. I was left to look at the cars at my own pace, the salespeople answering my questions with knowledge and actually letting me into the cars without me signing my life away.
The salespeople were polite, helpful and knowledgeable. They gave me the time to make up my own mind and gave me finance and service options.
I bought my car from the Kilwinning branch and am very happy with it and the experience i had at the branch. But full marks also to the staff at Kilmarnock and Ayr.
In a few years i will be back!

The staff are very friendly and helpful. My experience of purchasing my van was so easy in the relaxed surroundings. I would give bridgend in the Ayrshire town of Kilwinning a healthy 9 out of 10.

Bought my car from irvine store got my mot from kilwinning store. Staff are friendly and willing to help and dine a great job with my car. I feel they went above and beyond cannot say anything negative so far at all. Will defo stick with them.

Absolutely terrible business.. Bought a car from them as it had a 2 year warranty so after the first year I had to take the letter in to get it extended for the second..had booked it for an MOT elsewhere as this garage prices are ridiculous.. So when I went in to get the paperwork was told I couldn't get it extended as I was about a week late getting the letter to them!! I told them it was booked for an mot and had to get that done first but they didn't want to know...absolutely terrible way to do business not the first time I have had issues with them and just found out they sold my niece who is 19 and just passed her test a car with a full years Mot which had a major fuel leak and an aftermarket exhaust system which means she can't insure it!!! Previous car I had from them came with a full new MOT which they had passed with two bald tyres and after about 2 weeks the engine management light came on so took it back to get it checked was told it had been sorted and taken for an extensive test drive which was strange as the milage was exactly the same as when I dropped it off!! And surprise surprise the light came back on a week later...Won't be going near them again worst company I have ever dealt with..

I just bought a car with this company in Irvine, and I spoke with a guy called DARREN his customer service was very unprofessional, he basically told me that the car I bought, well they wont touch it, until they get their cash in their account, I was promised my car to be ready today and to be told that it would be 5 more days is outrageous, they got my money, now they will get my car ready for delivery, you would think they would have said congratulations on your purchase, we will do the best and quickest we can to get the car to you, not...well we wait until the funds are clear before we touch any car or get a car ready for delivery, not happy will be cancelling my contact and shopping somewhere my money will be appreciated and will be made more welcome.

Jim at trade centre Kilwinning was more than helpful from start to finish made sure I was making the right decision on the car I wanted and had a lot of patience with me throughout. I couldn t recommend him enough I Would definitely come back if looking for another car. I m so happy with my Audi TT that Jim helped me with .

Friendly, courteous service, from helpful staff who were knowledgable and dealt with the sale flawlessly.

I bought a good quality car at a fair price and am very satisfied with the experience .

Start to finish these guys where great and could not do enough to ensure we where taken care of . Great service great price and very helpful throughout the process I will be back to Bridgend for my next car Thanks

Best service bought car from here no pressure been back two years in row mot yesterday my cars first major service great job lovely staff and ma wee car during brilliant I won t go anywhere else and prices are great!!

Superb service. Very helpful and informative salesman and service staff. Car beautifully valeted for us. Very impressed with Bridgend.