Tried in vain 3 times to get my 4 year old Audi in...

Tried in vain 3 times to get my 4 year old Audi in for a service, cambelt and water pump change and to replace a leaking radiator, I phoned the dealer 3 times on the 15th of January, spoke to service about getting a price for a new radiator. Never got a price, nor did they phone me back with a price as they said they would, got told 2 different prices from 2 different people about the cambelt and water p7ump change. Again waiting on a phone call back...nope no call...Paul was going to phone me back, said so twice but he never did....I'm not kidding it's just a shambles, they just don't seem to have a clue and just blatently lie to you, they certainly don't care about their customers. it's an unusual experience for me, I'm used to dealing with Audi, not this particular garage in Ayr though. I've genuinely never experienced before such a complete lack of motivation to assist me in getting my car serviced, they clearly don't give a toss. I find disturbing that a main audi dealerships staff behave in such a manner...totally useless people and a complete waste of my time. I would advise anyone to think carefully before considering using Audi Ayr for servicing. I certainly won't be going there. Just last week I took my Porsche up to Porsche Glasgow for servicing, what a difference, polite friendly service staff, couldn't do enough for me, even walked me out to my courtesy car a nearly new almost brand new Porsche that had been reserved for me...cups of coffee, sat down with me and explained everything that was getting done, ..again when I went to collect my car, coffee and a sit down chat about everything that had been done...A very pleasurable experience at Porsche last week...booking in my Porsche was easy and uncomplicated too. How can it be so good at Porsche and so bad at Audi Ayr...I don't get it...wait a minute I do get it, ..you simply don't care...got it. ..

I R MacDonald