Murray

Review of Ayr Audi

I recently had the battery disconnected from my ca...

I recently had the battery disconnected from my car and upon restart, required the radio code. Of course, I couldn't locate it so as per the instructions in the owner's manual, I paid a visit to my nearest dealership. According to the manual, assistance would be provided free of charge. Simple job I assumed...

Spoke to a sales assistant who first told me I should simply enter my security code. I told her I didn't have this, hence my visit. I was then told it would need to be booked in and left at the garage for at least half an hour - no problem I said, book me in. I was then told it would be at least a 2 week wait to get an appointment - again no problem, book me in. I was then asked if my car had ever been in Ayr Audi before, to which I replied no. This was met with a huge sigh and for some reason, meant I could not book an appointment there and then. She took my number and registration and said she would call me to arrange an appointment. That was 2 weeks ago and to date there has been no contact - as others have said, the service seems to be somewhat lacking unless you're spending money. The radio has now been unlocked elsewhere but I really expected better service, especially on such a simple task.

I will say that I've bought plenty of parts through Ayr Audi over the last few years and the guys in the parts department have been nothing but helpful. Unfortunately this was not the case on my most recent experience with a sales assistant.