Autonation Toyota Thornton Road Review

Love shopping here, every car I've bought is great, and so is the price

The guys over at AutoNation Toyota Thornton Road are extremely professional and know not only what they are doing, but as well as what they are talking about!

The best car buying experience I have ever had. With quick, friendly service, no pressure and well informed. Nice play area for kids. David Howard was the best salesman I have ever worked with. I would keep coming back here for any other vehicle purchases.

Great customer service very friendly and professional

Was told to contact a general manager about a rip off tune up price charged to me that differed wildly from the quote I got on the phone. The phone number provided just led to the generic phone line that no one answers. Left it ringing for 10 minutes. How about a direct phone number so I can actually speak to someone to fix my issue?

Very informative about the service provided and courteous about getting the service done. Only draw back I had to back out of the garage cause no one opened the door for me.

We have been customers at AutoNation for many years and have always been pleased with the service we receive there. Our Customer Service Representative from our most recent visit in Jan 2018 Jerome went above and beyond to provide excellent Customer Service. We appreciated how he kept us informed throughout the service process including upfront pricing so that there were no surprises, and they completed the repairs in a timely manner. We would highly recommend this location.

I went there to buy my son a car to drive to college, not only did I get more car than we wanted be had a great experience, everything went better than we expected, Stanley called and said he had gotten us a better interest rate and that was a blessing, our salesman, Kamone was very professional and a gentleman all the way. Thanks again to AutoNation Toyota and all the team there I would recommend them to anyone for a great car buying experience.

Very informative and not super pushy. Was willing to email and communicate before hand so the day of was much easier. I really enjoyed working with Marc and Stan.

The sales consultant thats african name Mamadu Balde is a snake forreal....He presented himself to be "very nice,sophisticated,and business like" and offered "other things" to me to help me but when I wouldnt do what he wanted and give him what he wanted his true colors came out and his attitude is very mean,ugly,and distasteful too...I dont know why this company just hires people based off of "their surface and face value" for this sales consultant is horrible,terrible,and should not be working here. He's lucky I didnt do the unthinkable to him with the ways he came at me......

Great experience. The staff was very helpful at the service desk especially Anthony. I didn t catch the first guys name who pointed me in the right direction as this was my first time getting serviced at this location.

Had recall work down on my 2013 Avalon. Customer service was A ++.

I had an appointment to have the oil changed and tired rotated on Friday 8/10/18. My appointment was for 10:30 that morning and I arrived at 10:00. I finally left around 1:35 after waiting for three hours. My car had been done for roughly 45 minutes before i was called to check out. My tires needed air and the service department didn't think to add air when they rotated my tires and also failed to put the window sticker on my windshield showing when my next oil change is due.

I have used this dealership for the past three years to have my car serviced and this was by the worse service I have ever experienced. If not for a company car and being close to my home, I would take my car to another dealership to be serviced.

Even under the pressures of negotiating, their team always kept their cool and made us feel warm and welcome. They are extremely knowledgeable and hospitable. You do not find this kind of professionalism and customer service these days. I have never been able to purchase a car and be driving it home in under 4 hours. Will never have to look elsewhere.

The staff was very friendly and the maintenance quick.
It was a good experience there. I will continue to have my Toyota Prius serviced there.

It is the Toyota dealer that surprised me that its spare sale is open on Saturday was 3 in the afternoon and I thought it was closed because Here in the south the establishments close early.

I did arrive a few minutes before my appointment- but I waited for over 20 minutes before anyone even acknowledged my presence in the service lane while several others were checked in around me and then was asked if I could wait more time. Unfortunately I could not wait as I had to get back to work. After that though everything went very well. The check in and diagnostic went smoothly by text message and everyone I interacted with was very kind and helpful. The texting system worked well throughout the day as my job keeps me on the phone, so calling is harder. I did answer one call - but it was a salesman trying to get me to trade my car in and buy a new one. Honestly it took too long for him to hear the word no. My car was finished when promised and the price was very reasonable. I will definitely return.

Just purchased a new Rav4 at AutoNation Toyota Thornton Road. David Howard was my salesperson and it was a really great experience all around. I would definitely recommend this dealership to anyone in the market for a new Toyota!!!

The people at autonation ( Winston and Kevin) went above and beyond my expectations. In how diligently they were to get me the best rate and the best deal. This was my second time doing business with them. And I am wellpleased with how I was treated. They treated me with respect and they were patient with me until I found the Tundra. I looked at three different vehicles before I selected the Tundra 4x4 xsp package. And to top it off I am walking into the deal with a lot of equity in the vehicle. I am grateful to God for Winston And Kevin. I recommend that you ask for both of them the next you are in the market for a new vehicle. Winston is behind the desk as the sales manager and Kevin in sales. They have truly blessed me and I am so thankful to God for the both of them they made my experience one that I will always cherish. And the truck is great too. Thank you Automation Thornton Road you truly blessed me and I will be back when shopping for a new vehicle. Great experience .

I have recently purchased a 2020 Toyota Camry and my
salesman Jay was awesome!

If your going to AutoNation in Lithia spring go see Dusty. He was fast, efficient, and courteous. I will go back and see him every time.

Lamin was a great help!! He helped me buy my FIRST car!!!! Thank you soooo much!! Look for him when you come here!

My experience at AutoNation was great. I really appreciate the time and energy James and his brother Tee put in to help me find a car. They were very welcoming such great men. I enjoyed doing business with them. Thanks guys.

Just bought my 3rd Toyota from Gary Escoto at AutoNation Toyota Thornton Road! As usual/normal/expected, Gary took care of me from the time I walked in until the time a drove away in my new car. Gary knows the ins and outs of Toyota and I trust no one but him and AutoNation Toyota Thornton Road when it comes to an excellent salesman (and friend), a reliable car and great service. Thanks Gary...I'll be back!

I had a wonderful experience. My lovely sales woman Diane helped me find the perfect car for me. She was very patient and and polite . I would definitely recommend this dealership.

If you are in the market for a Toyota I would recommend this location and would highly recommend you ask for Sonnie. He was not pushy at all and extremely helpful. Even though we did not buy anything while we were there, he has been on the look out for what we are looking for and providing us information as they arrive.

It was awesome, the sales lady Angela Gullett was very friendly.the GM really worked with us.An we walked out with our new Highlander. Great experience in every step.

Me Lamin was very helpful.he walked us through the the process answered all our questions and was very patient with us. I definitely recommend him

Very thorough and competent, with pleasant personality.

Just recently leased a 2015 Toyota Corolla from this location and I can health say Zenobia is hands down the BEST !! She was able to work with my credit issues and made this very stressful experience very smooth and easy . She assisted and explained every step and even gave great and honest advice ! It didn't feel like I was buying a car from a salesperson but more so a friend that understood my situation and was willing to help. Best car buying experience EVER! Way to go Z. You are truly 1 of 1 and any chance I get I will definitely try to send anyone I know YOUR way. This place rocks!!

From the time I entered to the time I left, I had a great experience with everyone I encountered. Dusty was awesome at informing me with every aspect of my car. I really appreciated that. I will gladly be returning every time my car needs any type of work!

The service visit was quick, quite, and as promised. It was a truly exceptional service visit.

Fantastic service. In and out. Evan was helpful and professional while being personable. GOod experience.

We were only looking to change our vehicle if the deal was good all round. We contacted Katherine, in Internet sales, she went above and beyond to get us the vehicle we wanted (the Tacoma) that fit exactly in our budget. Everyone we were introduced to from Mark, Harley and Tim in finance made the whole process a great experience.

Horrible horrible horrible. Stay away from these ripoffs. Tried to charge me $144 for teliing me what i already knew was wrong with my vehicle then wanted more money to find problem.

Tryed to get info on a used 2016 Tacoma. Took 2 days to get a response. Started looking else where. Bad customer service. Tryed calling the number to respond to the GM and they did not reply back to me. WOW

Some animals chewed through my soy-based wires and was causing me engine problems so I had it towed here. I literally had maybe an hour and a half to make it to work. DANIEL was amazing (I already filled out the review). He was polite and checked me in quickly. THEY are much classier than the service advisors at Stonecrest Nalley. They actually respect women here.

This will be my new home to get my service done or if I trade in my car.

I bought a 2016 Tacoma,worked with Charles Shores on the deal,all was great!A pleasant experience for buying a car,as we all know can be stressful,the Internet helps with pricing,options,availability and knowledge.

Very professional and friendly staff. Worked with Charles who was very nice and helpful. They will give you one of the best deal and will directly tell you the drive out price. Unlike other dealers, this is the one stop where you could possibly trust the staff.

One of the best place for fixing, doing any type of recalls and everything related to your car. Very regular, completely organized and so on. Thanks a lot.

My experience was very good. I did most of the communications online so when I went in my salesman, Barry Henry, brought the car around, I test drove it, and signed a contract. It was easy and fast.

Auto Nation worked tirelessly to assist me in getting into the new car. They were very informative, and I learned things about leasing I didn't understand making my leasing experience more in line with my needs.
They were willing to get me the color I wanted, which by the way was in another city. My sells person Ollie was delightful.
It was a pleasure working with him. Overall it was a good experience.

The salesman was very informative and helpful, as well as the finance man

Arrived at around 8:45. Was greeted and asked what I was there for as I was getting out of my car. Took car back came out and informed me they were going to give it the full synthetic oil change with the 40,000 mile check up. Came and told me my car was ready in about 35-45 minutes. In and out. Thank you Auto nation Toyota

Very professional, low wait time, and quick with service. We enjoy using the Thornton Road location and feel confident in the work they provide.

It was a good car buying experience. Salesperson was very knowledgeable on the products and Sales manger was very professional in understanding what I was trying to accomplish. I would recommend visiting this dealership before buying an automobile. Overall 5 star experience.

The experience was excellent five star felt like I helping me out with things new things I didn't know the answers my service agent was spot-on please tell him thanks for all the recommendations about Toyota

My husband and I had recently purchased a used 2010 SRX with 63,000 miles from Capital Cadillac in March 2015; we were paying almost $28,000 for the SRX. The SRX malfunctioned 30 days after purchase, then again 3 days after we got it out of the shop. The SRX is still in the shop and Capital Cadillac in Smyrna, GA has not done anything to rectify our situation. Still in need of a vehicle, my husband and I went to AutoNation Toyota on Thornton Rd. We knew we need an excellent salesman who would be understanding to our situation. God led us to Melvin Arnum. Melvin listened and was very sympathetic to our situation and needs. He was the best. He really worked hard on our behalf to get me the best deal. We test drove 3 vehicles and looked at several. In the end, we purchased a 2015 Toyota Venza XLT off the showroom floor. We are so happy with the vehicle and the price Melvin worked so hard to get for us. I went from feeling unsafe and sad in the SRX from Capital Cadillac to feeling completely safe and happy in my new Toyota Venza. For the most part, I have all the same; but better features in the Venza as I had in the SRX, and paying $70.00 per month more (WOW)!!! Really, there is no comparison. We know we could not have done better at any other dealership and definitely couldn't have found a better salesman than Melvin Arnum. The entire staff a AutoNation, including Colllin (finance) and the Manager who finalized the sales price; they were awesome. They worked as a team to get us the vehicle we wanted; not something we had to settle for. Stay clear of Capital Cadillac in Smyrna, GA and run to AutoNation Toyota on Thornton Rd. and ask for Melvin Arnum; tell him Mary Woody sent you :) Buyer Beware of fancy dealerships like Capital Cadillac in Smyrna, GA :(

I came for an Express oil change and made it known. After an hour and a half they come tell me my one year old battery is no good and other things I did not ask for but have not changed the oil yet. Im still here!

This was my first time here and I really enjoyed the experience. Debbie Freeman was freaking amazing. I was a little nervous going to a new place for an oil change, and she really took care of me. I'm big on customer service, and she did an excellent job. Give her a raise :)!!!

Outstanding service. My vehicle rules like new. Thank you Toyota!

The service was good they tried hard to get my nephew a car

Everyone at Autonation was super nice and very informative. The only reason that I didn't give 5 stars is that the finance guy kept trying to sell the extended warranty even after we said no several times. We were tired (after work on a week night) and just wanted to finish the deal. Anytime someone says, "I'm not trying to do a hard sale" guess what? They're doing a hard sale.

Mr. Donald smith was totally amazing from beginning to end with the process of me getting my car. He deserve 5 stars across the the bored. Thanks again Mr. Smith

Buying a car can be one of the most frustrating experiences ever... However, Vincent Searcy and AutoNation Toyota made buying my new Highlander almost fun. The good news was, I had narrowed it down to the 4Runner or the Highlander. Multiple trips to evaluate/drive the cars were met with patience and assistance by Vincent and/or William. I joked that they were "Tag Teaming" me, but in a good way. If one was out or busy, the other helped and answered my questions. Once I got down to those two choices I brought in the boss lady (wife) and together we decided on the Highlander. So far we are enjoying it. In a couple of days I get to take it on a road trip and, with my long legs, that will be a good test of our decision.
Thanks to the whole AutoNation Toyota team (sales, management, and finance) for easing the pain of car buying.
Thanks,
Don

Jackie was great! Super easy to get the truck that we always wanted.

The service was satisfactory, but having to sit in a waiting area and listen to TV stations that only offered totally one side liberal ranting concerning politics was nauseating. It appears this dealership is more interested in swaying folks towards their one sided political agenda than selling or repairing automobiles

They didn't have enough inventory due to COVID-19. They are pretty big dealership and have nice and friendly people. However, they have typical old school sale system. They like to go back and forth with their price. Not a big fan of that sales strategy.

Service writer J R outstanding customer service ...went over and above ... thanks,. Jerry Knox

I dealt with Kenneth and he was a well informed sales consultant. He was able to broker a really good deal and the finance consultant was of great assistance. He got my interest rate dropped by 2%. Good savings on a new car.

I had an awesome experience here AutoNation Toyota. Come and see Marc Clark he is the best salesperson I've every worked with.

Service department needs a serious overhaul. I made an appt for this past Saturday for 12:00. I arrived at 11:30 and the waiting room looked like the airport during a blizzard- FULL of waiting people who looked miserable and as if they had been there for days. It then took almost an HOUR for my "Adviser" to check me in. This is an incredibly stupid process, as seeing there were other "Advisers" available, but no, only the one that you are assigned to can check you in. So I am finally checked in at 12:18 and I ask how long will it take. (This was an airbag recall. I confirmed when I made appt that part was in stock.) Adviser said it would probably be ready 3:30-4:00, that someone would call me.
It is now MONDAY at 10:20 and I have not been contacted by anyone. I am sitting here on the phone- currently at 8:45 minutes waiting to find out about my car. They tried to tell me that the part was not in stock and I told them no way, I sat on hold last week 10 minutes while they confirmed that the part IS in stock. VERY unhappy. Oh, and I am STILL on hold! Toyota Corporate will be hearing about this. (Still holding at 11 minutes.... more time to type bad reviews.)

Brianna Walters
AutoNation Toyota Scion Thornton Road

Thanks a Bunch for your time and service. Yeah it was cold out and close to closing time. You was very patient with me on finding the right car. With in weeks apart my husband and I got a Camry we are loving it and the deals thanks a bunch young lady.

Great experience with the Thornton road Autonation dealership. I had messaged a salesman Maxwell back in July of 2020. Told him I d be interested in a Camry in a few months and he told me to let him know when i was ready and he would have me a brand new Camry. He wasn t lying. I ended up waiting longer than expected and messaged him on Feb 16, 2021 which was a Tuesday. Did some talking over the phone. Showed him a Camry i liked on their website. That following Friday, i was driving off the lot in a brand new 2021 Camry SE as a surprise for my wife. Awesome service, awesome staff, awesome vehicles and Very respectful. I told Maxwell exactly what i wanted and what i could afford, and he made it happen. If ANYBODY is looking for a Toyota, i highly recommend this dealership and HIGHLY recommend asking for Maxwell when you arrive.

Hello,
My experience with purchasing my Toyota Tundra was exceptional. It was more than I could expect. Everyone was very polite and helpful from my first inquiry about purchasing a truck until I signed the papers. The entire staff should be congratulated for a job well done. I will definitely recommend AutoNation Toyota at Thornton Rd to anyone that is considering buying a Toyota. Kevin worked very hard to make my dream of owning a truck come true. Again my experience was extraordinary.

Thank you all,

Alex Dave

Scott is my service advisor, although they are all good. He knows my truck as well as I do, and I trust him and his judgment without question.
There is a Toyota dealership closer to me, but my truck only goes to AutoNation.
Thank you for consistently excellent service.

Dealership took care of us after a few problems. We have bought our last 3 cars here and would go back again. Sales and service will take care of you. Sometimes places just need reminded of your repeat business.

I had an awesome experience. This was my first car purchase. Angela made me very happy. Her customer service skills were impeccable. The finance department made it very comfortable to finance a vehicle. I love it!!!!

I had a really great experience buying my Toyota Rav 4 SE. Dwight met me at the door and I immediately felt at ease. Dwight brought Keith over to meet me and I felt like this is the type of dealership I can buy a car from. The process of purchasing my car went fairly quickly. Everyone was understanding and really tried to accommodate my car needs and financing. I appreciate Dwight following up with me the next day to see if I had any questions. I will definitely recommend AutoNation Toyota Thornton Road to my family and friends

Travis H is wonderful sales man. He made sure to answer all of my questions and made me very comfortable and confident during my car buying process. Any questions or concerns I had he was willing to answer and help resolve the issue. If you need help buying a car be sure to ask for Travis and he will be sure take care of you!!!!

My salesperson Keith is super awesome! From start to finish, he did not disappoint. Neither did the finance manager Will and all the supporting people involved. My husband wanted to get me something for our anniversary and my Rav4 (I call her Stella) is a gem. Thanks AutoNation Toyota Thornton Road!!!

The service I received at AutoNation Toyota Thornton Road was superb. Courtney was very courteous and made sure that my car was serviced in a quick manner.

My experience with AutoNation Toyota was awesome from the time I walked in until the time I drove away with my 2019 Toyota Sienna. The whole team was courteous, respectful, and went out of there way to my family happy. I would recommend AutoNation to anyone looking to purchase a new vehicle. Special thanks to our sales lady Jasmine, sales manager Milton and Keith, and F and I guy Carl great job team. See you when it's time to upgrade.!!!

Can't really leave a review because I could never get the service department to answer the phone to set up a service appointment. After trying over and over it just sent me back to the menu. How annoying is that. It could have at least given me the opportunity for a call back. I now have to drive a little bit further, but a competing dealership service department answered first try!

Sorry Auto Nation, new to the area and you lost a good customer for service and possible trade.

Mark Ussery

Exceptional service and Max was extremely pleasant to work with. I will definitely recommend them

Dusty did a great job telling me what was needed and he go me in and out in a timely fashion.

Pablo Avila was the most helpful salesman! We had a great experience purchasing our new Tacoma from Autonation because of his wonderful customer service. Pablo made us feel comfortable and answered our questions thoroughly throughout the buying process. Would highly recommend!

In the past I ve had a good experience with the service dept, but this time, it was clear they were not prepared to re-open. I ll only highlight primary concerns. 1) Since I fall in the high-risk category for Covid19, made the earliest appointment available (I arrived at 8:17AM); however, I did not leave until after 11AM. 2) Observably, there were no demarcations for distancing. Although some in the waiting area left a chair between themselves and the next person, clearly the number of individuals waiting did not allow for safe distancing. Since the waiting-room seemed like a Petri dish, I chose to remain outside at one of the many pick-nick tables on the property. Until that too soon filled with individuals seeking a place to sit while waiting for their vehicles to be serviced. 3) The gentleman who, handled my keys and paper work, checked me out did not wear mask nor gloves. 4) There wasn t an alternative offered.in place for signing, i.e., a sign-less system implemented (akin to some other businesses) to protect clients (thank goodness, I wore a mask and gloves). 5) In the past, there were protective paper mats and protective paper seat covering in driver s seat used by service my vehicle; none were used this time. My vehicle was serviced, but because of the aforementioned concerns, I rate this service experience basic.

I've always liked bringing my car here. The time might be a little lengthy, as with most places that do a good job, but not having to return because of the same problem makes the wait worth it. I had my brakes done at Pep Boys, first time I took my car anywhere besides Toyota, and I had to go back 9 times and they still didn't get it right. What they did do though was give me a refund without me requesting it. It seems that Thornton Road has fixed the problem, hopefully the noise doesn't return. I'm also impressed with that twenty five percent off on all service jobs until May 17th. My bill went from 461.00 to 334.00. We can all use a break right now so Thanks Thornton Road Toyota!!

Very good sales person Robert Brown, dealer and price as well.

Auto Nation Toyota Service Department is 5 Star Service! Had the pleasure recently of having Mr. Daniel Cunningham take care of servicing my Toyota Platinum Tundra and was more than satisfied with professional service. I would recommend the service department at Auto Nation Toyota, Thornton RD, to everyone!

Diane was a great sales person ask for Diane she's great she's very patient,come and understands your needs.She deserve 20 thanks Diane for your help an service.

AutoNation Toyota serviced my car with professionalism.

Great service! My service advisor was awesome and very knowledgeable!!!

The AutoNation assistant service manager, Steve Deegan was an answer to my prayers when dealing with my car frustrations. Steve and his entire team offered exemplary customer service to meet my needs. In my eyes, his dedication to solving my problem makes him worthy of Employee of the Year for the ENTIRE Toyota corporation. My loyalty to Toyota remains faithful due to my highly satisfied status. Thank you Lithia Springs AutoNation!

Part 2: The AutoNation Adventure continues...

Are you looking at a RAV4 or any Toyota model? Give Peter Carver a call at AutoNation in Lithia Springs. His knowledge and great customer service skills makes the process of buying a car an enjoyable one. Also, purchasing a new car is a team effort. My Toyota Team of Peter Carver (Sales Consultant), Matt Metts (Aquisition Specialist) and Stanislaw Gawronski (Financial Services Manager) allowed me to be a highly satisfied customer that loves my new RAV4.

A great experience from start to finish! We love our new car!

I had a great experience at AutoNation Toyota Thornton Road. My first Toyota Corolla is 16 years old, runs well, but I felt the time was right to get a new one, while still keeping my '98 Corolla as a second car. I'd spent about two weeks researching the new Corolla LE that I wanted and narrowed it down between 3 locations that all ranked high with customer experiences. I went to one dealership off of Peachtree Industrial Blvd. and test drove the car that I wanted. Once they showed me their final price, they were $1,200 over the final price Colin had already provided for me. The only way this other dealership could match the AutoNation price was to show me another car a step down. Really!? So, it's just like the commercials, "This is a Toyota, this is a AutoNation Toyota". Same car, why pay more.

The guy who worked on my car, Dustin, was amiable and courteous ..it took less time than expected and he conveniently called me when my car was ready while I was gone out to eat breakfast at Cracker Barrel (also helpfully located next door)

Please give Jacqueline Ndukwe a raise; she provided outstanding service by putting me in a new 2018 Camry at a reasonable price. Thanks for all of your help.