Augusta Health Reviews

Top Notch - Both the facility and the staff.We are very lucky to have this hospital in our area

I'm a truck driver and had stopped down the road to do my 10 hour break when I had pressure on my chest . Called 911 and the ambulance brought me to Augusta. So glad the did, I had had a heart attack the ER was on top of it. They had me ready for the Cath. Lab in no time. My grandson was with me and the people here took really good care of him while I was in surgery. Thank you to the great staff of doctors and nurses. I wish I could remember all the names of the people that took care of me and my grandson. Thanks again

I would have given ZERO stars if that was an option! Worst hospital I have ever been to and the staff, even worse! Apparently they didn t get into medicine because they have compassion for people! I ll die at home before I ever return to this hospital!

Just wondering why you don't have any response to the patients that had a bad experience at Augusta health Nicole?

My Aunt was in there for a very serious sickness and they kicked her out

Terrible experience, mostly everyone I've encountered about my visit and during my visit were less than adequate. I complained to my doctor and to the president of this hospital many months ago and still have not received a response back from either and am stuck with a bill where NOTHING was done in the OR! Very disappointed and have taken my business elsewhere, if you value your health and money do not go to this hospital.

I had to give it one star so I was able to post, other than that there would be no rating. My son went to the ER for an accident that cut his arm, twice my wife called to get an update on his status and twice she was told they no patient by that name. My wife than called the person that was with him and she told my wife that they had been there for about 30 minutes. My wife than called for a third time and was told that they had just arrived which was a lie. His arm was stitched by a Dr who obviously couldn't have passed a remedial needlepoint class. I have received opinions from his pediatrician and another hospital that they could have put more stitches in and that they shouldn't have put the knots directly over the wound. His arm was even used by a Dr who was with some students as what not to do, unless its dire and you have to go here....DON'T!!!!

I feel too many times we leave bad comments and not good ones. I had a loved one overdose and was having convulsions last year after the 4th and when I accidently pulled into the ambulance entrance instead of the emergency I was looked at by a nurse from behind the locked door like I was stupid. When he finally came to unlock door to see why I was so frantic, he asked if he could walk inside and took his sweet time to try to get more help. Him and I were both treated extremely poorly and had to deal with rude nurses and doctors who seemed like they didn't know what they were dealing with. It is by far the worse experience I've ever had in dealing with a medical emergency. I would not even leave one star for that night. But yesterday I took my 4 year old son in for a ct scan to find out he had a concussion. Although it took 4 hours and had to deal with a couple rude nurses a few were wonderful. One nurse named Ronnie stood out and made quite the effort to make sure we were comfortable and didn't need anything. The doctor was wonderful and even came out before I left because I was upset that he had a concussion and we were released. I understand emergency rooms are busy all the time and dealing with eratic patients but my last experience really changed my mind about this hospital. Even though 80% of all nurses there are rude they helped me in finding out what was wrong with my son and made me feel very at ease about it. I appreciate that so much.

The doctor messed up my prescription I waited all day till 5 o clock the next day and still have yet to get my prescription fixed this is the worst hospital I ve ever been to.

I give 5 stars the wonderful nurses I had while I stayed in AH for 5 days. The room was clean and comfortable and very nice but the nurses I had were top notch. Could not have been better. They were all so caring and considerate. Compassionate about the patients well being. I had one nurse on the weekend shift named Laura who went above and beyond to take the best care of me and made sure my pain was controlled and I was comfortable. They were there fast if you needed anything. They also made sure my husband was comfortable when he stayed with me there. Although there was a issue with my chest tube and I had to be transferred to UVA to have another one done, I surely would have preferred to be transferred right back to the nurses and care that I got in Augusta till I recovered.

I have had all positive experiences. I go to a lot of doctors there, and have to have lots of testing done. I go to the cancer center for follow up visits and scans. I go to Endocrinology, and the GI doctor. All of the doctors, nurses and staff from each department are wonderful and very helpful. They listen to me, and are always concerned with any problems that I might have. I also have a hard time getting an IV, or getting blood drawn, and they always get a specialist to perform the task with no problems. I highly recommend taking the surveys because they help improve any parts that need improving.

Great hospital, however avoid Nurse Brenda Hicks..she was very nasty to me yesterday when visiting my grandmother and today I called in as I am my grandmother's caregiver, she never called me back. when I went to visit I had my newborn with me, who I went through the screen in process with 2 nurses and 3 security officers before even entering the hospital, went to my grandmother's room and rang nurse bell as I was to notify her so I could see her Dr. 45 mins later after I had already called from my phone to speak with case manager and her Dr had came in..I am talking to the Dr and have her previous dr from Michigan on speakerphone going over her care plan, trying to clear her to have an MRI done when Brenda Hicks comes in telling me I need to get my baby and leave, I need to get out right now. she wasn't polite,she didn't say excuse me nothing she comes in with a Dr present and on the phone and my grandmother is holding her great grand son and she starts demanding for me to get out and leave right now. A hospital is already a very depressing difficult time, my grandmother battling dementia and other health issues is very difficult and to have someone so nasty is uncalled for, unnecessary and does not belong in health care if treating patients family like that is how she works. If she is treating patients family like this,how is she treating the patients when family isn't present?? I have been beyond pleased with Augusta Health outside of this unacceptable treatment. Very saddening to have someone be so nasty for no reasonable reason.

They have great staff and very helpful people, accept some customer service are kind confusing or just ignoring patient during phone calls. I would like to give Teri Gissith from bussinss office five star she is very helpful to patient and respectful person.

My family has had multiple experiences with Augusta Health -- the ER, the main hospital, the rehabilitation hospital, and physical therapy. AH has consistently given us first-rate care. The staff is smart and kind. The treatments and therapies effective. Even the food is good.

Hope Anthem does not sign with Augusta Health. They claim their service are as good if not better than other medical groups but are not. Staff does not want to do anything but give you attitude and the run around. Dr.'s are incompetent and miss diagnose their patient on a regular. This groups only goal seems to be billing patients and not helping patients!

My father in law was there for 11 days ending yesterday. To say his treatment was unsatisfactory is an understatement .From giving him a milk based meal despite the prominent no dairy notation , to not starting physical therapy in timely fashion ,to letting his iv infiltrate his hand and doing nothing to the final insult : bed sores. Patient Relations came yesterday and talked to my wife. I am sure they were trying to put a positive spin on his treatment. A 92 year old veteran deserves better.

Needle injections were injected to hurt and leave big bruses.

I never give reviews on anything, I had to for this place. Over all Horrible Hospital, very dirty very rude unprofessional nurses. I will avoid this hospital rather drive to Sentara or UVA.

I called Augusta Health to schedule an appointment to meet with my doctor and the woman that answered the phone did not let me speak to anyone else regarding my health condition and told me to take my business elsewhere. After that call, I certainly did. It's not fair to the doctors that their front desk person isn't a pleasant person and is sending away patients.

the LACK OF COMMUNiCATION between the hospital staff and myself and between staff members was
alarming Several of the staff advised my friend that she wouldn't want to work there
they did not kill me

This hospital gets a generous 2 for the "Birthing Center" , I will start with the positive situations/events. Overall the entire staff aside the room service who brought food and Midwife Beckie Davies and A nurse named Samantha were your only positives. I'd like to say the two mentioned were the only ones with people skills and who weren't robotic not just in there approach to bringing a child into the world and keeping my wife calm but everything. Hire more Beckie Davies and Samantha like workers please! for the sake of every other couple that has to be there.
The lady whose in charge of the Nursery and the woman who was in charge there was annoying, if she was told 10 times there were certain shots my kid did not need she got told 20 more times, her pushy know it all attitude made things really tense. The overall feeling of the nursery workers was bad because they could not relate in any form that my wife and I had been awake for 30 hours and had a care planned that was not lengthy but explained well. The nurses we dealt with in recovery were ALL OVER the map, it was a manic like event and I say this due to the fact I would get one woman doing her job and checking and then another saying "You will have to get maintenance to fix the broken AC unit in your room". This resulted in them talking my newborn back there 2 times because it was cold inside the room and they put him in the heating station when all THEY had to do was get it fixed, this lead to me bundling him up well and then the next nurse says he is too bundled up! and made comments as to where we were despite the fact that there was snow outside and the kicker is the next nurse says why did you dress him down and I explained the previous nurse and she said she was an idiot and don't listen to her ( tell me something I didn't already know.) So the unit was never fixed and I had to use common sense to keep my child from going back to the nursery because there was nothing wrong with him, if you sit in a cold room you will take on that temperature also, It was neglect on behalf of the nurse who said deal with it in short; Babies can't regulate their own temperatures but she didn't care and I wish I remembered her name. The birthing suite needs to be upgraded, with all the income coming in, it is the least Augusta a TOP 50 place could do to make birth easier. I was also told that I was holding my son wrong and having two God kids and one of the parents did 3 tours in Iraq infantry, he would not appoint me to look after his kid if I was slack in the least, I point this out because the majority of the nurses has no people skills and rotten attitudes, I asked another nurse on the 15th {next day} she said I was holding my son fine and he was not at risk for being dropped as the previous lady said to me they had 3 drops in the past 2 months. They did an excellent job of judging a book by its cover and right down to security, the older colored man left me out in the cold when I went to get some air outside because he was looking at his paper like it had the winning lottery numbers.
I conclude that this could be a great place if you weed out the nurses and staff who don't value there jobs and give less then a good enough attitude, bottom line if I owned that place, I'd scout new younger nurses; keep Beckie Davies and the few nurses like Samantha and tell the rest of them to take a hike!! ...1 more thing, I asked at my wife's 6 month appointment to Mrs. Somers if there was anything special about my child and she said no, he would probably just be like every other baby...In his first month he can flip off his back onto his stomach and make very unique sounds and what seems try to form words, he was also born in his sack which occurs 1 in 40,000 births and his neck strength is amazing with how long he holds his head up. That was the most negative response someone can say to a couple whose committed to having their child there. This was a 2 star review but now that I think of it all, its 1.
-Travis W. Squires

I dont understand the bad reviews with this hospital. I had my 2nd child here, my daughter was hospitalized here this past spring, and I was recently released from being hospitalized.

With my child birth my complaints are the nurses tried to talk down to my midwife as if she and her resident student were incompetent. I apologized on the nurses behalf as I found that ridiculous. They gave me the best child birth experience compared to my first with a dr who never coached me through the process or gave me options (different hospital). Secondly, with that experience, the nurses were rude, all but one, and unfortunately I cannot remember her name. One even blew my vein when taking the IV out of my hand and it swelled up and stayed that way for 2 weeks disabling any bending of my fingers. Also, the dietary team acted like the meals were coming out of their pockets. Very rude and when my 2 year old was visiting and asked for a bite of my food the dietitian rudely said no, that the food was only for me. I said my daughter can eat whatever she wants. I dont eat in front of someone without offering to share, especially not my child. Lastly, they only had size 1 diapers and "wipes" were just towels you wetted at the sink. Which I am aware you should take your own supplies for labor and delivery, but the other hospital I had delivered my 1st child they supplied everything. The nurses would take the babies in the middle of the night for check ups, but since they would take them all, it was hours the babies would be in the nursery with the nurse and Dr. I woke up in a panic because my son was not back after 2 hrs of being gone so I went to the nursery and they do allow you in there luckily, so I sat in there and he was next up to being checked over.

My daughter was hospitalized this past spring for a week in the PICU and we never got answers as to what exactly was wrong with her. I'm just fortunate that they kept her and made her fever break after 4 days and had her eating again before we left. The nurses in that ward were all very nice and supportive. She had a lot of emotional trauma afterwards and we never figured out what happened to make her so sick, but without the team at AMC, I dont think she would've made it.

A day ago I was released after going in for shortness of breath. I was immediately taken back in the ER as my vitals were off the charts. I was hospitalized after 4 hrs in the ER. Again, all but 1 nurse was helpful and friendly. The Dr and nurse communication could be better. The room I was admitted to was huge and clean. The ER has also been remodeled or added on since my visit months prior.

I was holding out hope for this "community" hospital but then spent 3 hours waiting before we were seen by the doctor. This was only after we had gone to find someone.....then the next day we found our that the neurolody department won't accept consult requests from their own doctors. How strange and inconvenient....I'll die driving across the mountain to Charlottesville before I go back here.

Update: We contacted Patient Relations on February 14th and left a message. As of February 25th we have yet to hear back from anyone....

I have never been a patient at augusta medical but my brother in law was there from RMH and i thought wow they are better until now he is there for a week almost now and they have not give him a bath my sistet had to get the nurse his fever spiked at 104 and they only got him out of bed 2 times to go to bathroom step it up augusta medical

Not only do they charge you for procedures they didn t do, when you ask for a itemized bill they just send you to collections. Definitely worth the extra drive to UVA

As a Visiting Oncologist I saw a very happy, extremely caring staff in the oncology clinic, with time to properly care for a varied population of patients. The Patient Navigators escort and help guide anxious cancer patients through all aspects of their care. The affiliation with Duke Oncology creates a credible expertise in care and opportunities for outstanding clinical trials.

Not worth your time to try and go to the Urgent Care or ER if you have a problem right now. They either tell you to see your Personal Provider first, then get a referral, or they just turn you away because they don't want to do the tests to determine what is causing your illness. Doctors here do not know what they are doing. I had a work related injury a couple months ago for my back, all the doctor did was "barely" touch where I was hurting (I couldn't walk at the time) and gave me Ibuprofen and sent me on my way (still not being able to walk because of so much pain). My pain has started to flair up again, so I went to the Urgent Care in Waynesboro. They told me go to to my Personal Provider then if they recommend I be seen, then they will look at me. For starters, I am one who really doesn't go to the doctors often, and my last Personal Service Provider is no longer there. They told me to find a new one. Augusta Health is a waste of time and money to go to. I will take the addition time to drive over the mountain to UVA Medical or Martha Jefferson to be seen. When I need help, I expect to be helped ASAP, not re-routed.

Cheers,

Someone I love has surgery Coming up, which they have Anxiety, there older and Iv called about someone staying with them overnight in icu so they has someone the whole time instead of people they don t know And NONE of them will do anything about it nor will they extend the hours you can be there just from6p to 7p(what s that!). They don t care about the patients feelings Nor there rights. I ll be glad when it s over if it wasn t such an emergency I d go somewhere else!

Best hospital I've been to in a while the staff was super courteous and was super attentive I am a sickle cell patient I came in on a sickle crisis was quickly treated with everything I asked for and given pain meds . 5 stars .

I highly recommend the Augusta Medical Center, for the good services, the high complexity for this area and my especially for the quality professional and the care of MD, nurses and auxiliary personnel and rehabilitation center
My first experience was 5 years ago with an emergency surgical procedure, an 3 days in the hospital, following with 2 times recovery knee replacement surgery for more than 10 days each time. And I use the rehabilitation services in and out the hospital many times.
Last september I was in ER for a diverticulitis and again on 2/29/2016.
Always the diagnosis, treatment was excellent and the human care could be better. The Rehabilitation personnel is outstanding and I am grateful for that

Basically the last couple of times I have been there for severe back pain I had this rude and very unprofessional NP named Kristie Colvin. I was in there because my back pain was severe and I couldn't control the pain any longer. Without even reviewing my back or taking a look at it, she went on to say in her notes that there was no bruising or red spots, um for one thing she didn't take the time to look and had she would of, she would have seen a very red spot on my back from the fall on my back deck in the rain. I am very dissatisfied with the service here anymore. It's sad how unfriendly these doctors are to their patients.

This ED is slow and unprofessional. They usually send you home feeling stupid or looked over.

I had laparoscopic surgery here and I would give an extra star if I could. From the initial consultation to the post-op appointment, I ve been impressed with everyone: my surgeon and anesthesiologist, the nurses, the orderlies, and the office staff. This is a wonderful healthcare facility.

some staff was nice and great but some are very rude and hateful. very unpleased and will try to never come back here UVA is the place to go instead of this place.

Not a great hospital. I've had several family and friends treated here, all of whom had a subpart experience. My father went here with am allergic reaction and the doctor was completely incompetent and rude.

Honestly if you can spare the time it's much more worth it to drive over to University of Virginia's medical center. They have a much more experienced and weLL trained staff.

Never again will I visit this hospital. Maybe I'm just accustomed to the hospitals in Florida where the staff actually cares about their patients. Even if this establishment is closer to where you live, drive the extra hour to go to UVA. I've never witnessed anything like this before in my life.

Very helpful
Problem solved. Thank you

Folks in the business office make you feel like a criminal! IF you happen go here for care expect a nasty collection call two days after receiving the invoice in the mail. Rude and ridiculous!

What was supposed to be an out patient stay became more complex and turned into a two nights. Due to the number of patients, I ended up in the pediatrics department with a group of great nurses and had my own room.

Two days with two related surgeries with Dr Turza, Dr Bieg and anesthesia by Dr Jones left me with a great admiration for Augusta Health.

The staff was wonderful and very caring during my er visit.My heart beat had to be reset and I was scared to death.They reassured me I was gonna be OK.

Last night, I went to Augusta hospital for the very first time. I was suffering severe mental health issues from being taken off my antidepressants. I was taken back as soon as I walked in and got registered. The doctor came back in less than an hour, checked me out, and gave me a medicine to calm me down. I will be going to this hospital for now on. The nurses were extremely caring as well and had genuine concern for me. Thank you for all you guys help!

All of the staff were very caring. The doctor who cared for me, a hospitalist, never gave up until he had the correct diagnosis. Augusta Health is rated very high nationally.

My experience is in the pediatric ward. Every nurse, doctor, tech, and housekeeper, and even room service person was just lovely and attentive to me and my five year old daughter, who was hospitalized for pneumonia. She was treated well medically and emotionally.

Two years ago I had a major seizure, got taken to the hospital and stayed there for the afternoon. They took me to get an MRI, and a CATSCAN found nothing, so they did another CATSCAN (may have been MRI, they didn't tell me) and found nothing. All the while i explained my symptoms very thoroughly complaining of a twitching and pain in my left arm. Everyone seemed to ignore this fact and kept doing expensive tests. Needless to say they sent me home with nothing, not only that but they didn't even take precautionary measures like stating i couldn't drive for a while. Went home and kept having the twitching and pain in the arm. Come to find out, i had a pinched nerve in my arm, chiropractor found it fixed it no issues since, save for multiple thousands of dollars that I owe the hospital.

Skip forward a few years, my father is in the same hospital and i go to visit him, at the time i was in the midst of a case of 'Contact Determinants' guessing it was poison ivy/oak i am very allergic to. I had been to the urgent care twice and they just kept giving me a steroid which was helping but not curing. I was 3 weeks into having it all over, sleepless nights and all. I went this day to visit my father, my foot was swollen and i was in quite a bit of pain from it. The nurse told me to go down to the ER. I spent a few hours in an ER room, doctor i spoke with said "I don't know whats going on, i'm just going to send you home and you just have to let it run its course" again leaving me with nothing and a hefty bill of over a thousand dollars. I went to my dermatologist the next week who instantly recognized it as Virginia Creeper and Chigger bites, and within 2 days it was gone from a topical she gave me and directions on how to clean it properly.

I have have heard great experiences and wonderful service from friends and family, save for a few situations that could have been avoided and caused major health issues, but so far my two major experience have left me with nothing but extremely high bills and no answers until i went to someone else.

Had a very disturbing experience here last year....their psych doctors will literally starve you to death and play games with your food until you give up and take whatever Meds they are trying to prescribe which is unreal bc I was in the 85lb range when I was admitted and I'm 5"3 so needless to say I was grossly underweight....they ended up putting me on 6 unnecessary antipsychotics due to a wrong diagnosis that they came up with and it destroyed my life, it has taken me a year to recover from the damage they caused with the medicine they prescribed and I've been under the care of a good doctor who has had everything reversed. Also, NO conversations with your doctor are kept private and the nurses are extremely judgmental.....this is absolutely the most unsafe organization of doctors I've ever had the bad luck of dealing with and I have deep sympathy for anyone who thinks they can go there for help.

So I ve heard my share of the rap that Augusta health has but I m not gonna lie I ve only had good experiences. First my dad had a heart attack( and received the best care from the doctors and Derek Murray (his attending icu nurse). Secondly and just today I took my grandfather this afternoon as he got in a fight with a chainsaw (he was also on blood thinners). The nurses and doctors really took the time to care, love, and relate to not only my grandfather but also with me. I m so grateful for everything they did. Just to call out a few names... Diane temple, Daniel marinelli, mellisa (wish I knew her last name, and the dr that did the work (also wish I knew his name). They all cared and wanted to relate. Thank you all for what you do!!!

I arrived shortly after midnight, suffering from appendicitis. I was processed immediately, but had to wait (it seemed forever) probably 45 minutes to see a doctor. The problem was quickly diagnosed, I was given something for the pain, and was in surgery within hours. Nurse care was excellent. This is a very clean, easily accessible facility with good doctors. We are fortunate to have this quality hospital in southwest Virginia. I am particularly grateful that it is an independent hospital, not owned by some giant health company. They also worked with me on payment of my bill because I was not insured at the time.

Horrible, I was admitted as a referral with a possible blood clot in my foot and sat in the waiting room for hours. CRAZY. The TV was used by security to watch the football game with no care for those of us in the room.

My daughter had to go to this ER today 1/21/2018 never ever will I take her back nor will I ever go I will drive the extra miles to go to UVA . This place is the WORST the room was dirty the nurse was rude . My daughter was trying to explain why she was there and the nurse wasnt paying her any mind she was rolling her eyes and looking up at the TV. This happened between 6-6:30pm . She explained I will be your nurse for a min so I guess she didnt really care. My daughter 16 was so upset the way she was treated that she begged me to take her to UVA it broke my heart when I saw a tear run down her face . A child should not come to a hospital or any human being should be treated that way. I recorded the whole thing and i will post it on social media for the world to see. If you don't like you job then you should leave . Find a job you like and stop treating innocent people that way that need your help

I only did 1 star because I had to if I wanted to write a review. I must say I have never spoken to such rude people in my life. I live in NY and have a VA family member which lives alone admitted to this hospital. He called to tell me they were stating he needed surgery but his heart wouldn't take it. He was extremely upset over the news when a nurse came in and was extremely rude to him. He was so upset, that he got a little verbal and told them to disconnect his meds and he was leaving the hospital. He didn't care what happened to him. He has a life threatening infection and he left anyway. That should say it all..!!! If they are treating sick people like this , they do not belong in this field. Now unfortunately, the very next day I was finally able to convince him to go back to the hospital. He is back there and is much worse. I called to see what the plan was and everyone was very rude to me as well. My name is on his paperwork to be able to speak with me as he is alone. If something were to happen to him I would never know. I spoke with him a few minutes ago and he has the same nurse. Let me tell you....His heart is not well and I can only hope and pray that this nurse is treating him with the utmost kindness. He has a kind heart and would give the shirt off his back to help anyone. He is scared enough without having an unfriendly nurse. This is very disturbing to me.

If I could give this establish a thousand stars, I would. My husband's grandfather was hospitalized all week, landing in the ICU on two separate occasions. The staff was AMAZING. Every Nurse was friendly and willing to help, even joking with everyone to keep the situation light hearted. The main Doctor and the Cardiologist were very descriptive and made sure everyone understood what the issues were and kept us informed. If I were to ever be hospitalized, I could only hope the hospital I end up in is even half as great as the one in Fishersville. I am so thankful to say that my husband's grandfather has been discharged and is recovering in an assisted environment until he is ready to go home. Thank you so much to all of the wonderful staff for all of your kindness and help.

Asked for water 4 times over 4 hours and still never got any. Insanely long wait times. Rude doctors that make assumptions. Terrible service. Never again!!

My husband went into the Emergency Room thinking he was having a minor issue. It turned quickly into a life threatening problem. The ER staff was quick to identify the type of care he needed called in the doctors needed to save his life. The radiology Dr. and his team were skilled, knowledgeable and treated me wonderfully. Dr. Comerford was skilled, knowledgeable and explained things so that they were easily understood. The ICU nurses and tech were not only skilled but solicitous, helpful and pleasant. Especially Jennifer and Sarah and the nurses and staff on the second floor were equally awesome. Oh, yeah, and the food in the cafeteria was great. Thank you is inadequate for how we feel.

I'm new to this area by unfortunate cicumstances. I have limited exposure to Augusta Health but very impressed to this present day. As someone with limited resources at this time, I can say that they have been kind, thoughtful, helpfull, and expediant in helping deal with health issues. This is true for health services, financial aid, and physical therapy.

Awful experience for my grandfather. He went in and his insurance was put in as an outpatient even though he was admitted and stayed the night there. They wouldn t change his status for his insurance so that they could charge him out of pocket to collect more. His doctor told him that he needed to walk around and a nurse would be with him to monitor him around the hall ways(this was in the early hours of the morning).. he waited and waited, got tired and would stand up to set off the monitors so a nurse would check on him and then he stated he needed to be walked via doctors orders. He did this multiple times and was ignored until 3:30 pm, HOURS after his doctor said he needed to walk around. He was admitted for bleeding and only once did they check if he was still bleeding after came in and that was many hours after the fact. They also never cleaned the blood off of him that he came in with. Instead they gave him a rag and my grandmother helped clean himself A DAY AFTER HE WAS ADMITTED. Sad to see a hospital that absolutely has no regard for its older patients . They act as if they are already out the door. My grandparents left without even a diagnosis....:. Take your loved one somewhere else

For the second time in 3 years, my elderly mother nearly lost her life prematurely due to the actions of some at Augusta. Some doctors and staff were helpful and great people. Dr. Blake McKibbin was in charge of her care and that was a disaster. Poor treatment and worse handling of her situation. Then the outrage: Dr. McKibbin discharged her without any service linkages whatsoever. Family was only in town temporarily at that point. That decision defied all logic and ethics and merits an investigation and reevaluation.

Most nurses were ethical, professional and compassionate people. A serious exception was the RN primarily assigned to my mother. Victor Somers was highly inappropriate with patients and families. Further, he spent excessive amounts of time loudly and inappropriately trying to impress his peers. A reassessment of his credentials and qualifications is most definitely in order.

My mother survived that nightmare thanks to good service providers elsewhere. The horror of the experience at Augusta speaks volumes because it is likely to continue happening to others.

first off it takes a lot of pain, concern and discomfort for me to give in and go to the ER, many bad experiences. I went today finally after over 2 weeks of sciatica, pain, numbness, tingling, whole foot asleep, then yesterday a snap and severe pain shooting in lower back, in pelvis/groin area along with tingling and even more severe weakness. I was in tears and cant even walk straight. The front staff had 3 people there and only 1 was entering info as I am crying and did not seem real concerned. Another staff came and at least got me a wheel chair. When I was taken back to the room through all the chaos the tech didn't even try to help me get comfortable, they had no pillows so he tried to stack blankets, then left- no blanket to cover with or anything. The nurses were great though in regards to trying to get me a little more comfortable but of course they are limited to what they can do and they have other patients too.
The Doctor was probably the worst of all of them. I appreciate that he got stuff ordered quick and wanted me to have MRI but when the results came in and there wasn't a herniated disc or infection I was treated like there was nothing wrong and it seemed like all that mattered was that I had pain meds at home. I felt like suddenly everything that was wrong and pain I was in wasn't real anymore...There was nothing wrong with me. Lets just get the IV out and send you home. Oh and btw what you have is all you need. I tried to ask him about what I should do about this and treat it but he constantly went back to the narcotics...I had to specifically ask him about icing, heat, anything else?????
And just as I feared, I felt like I was being treated like a druggie and that what was going on was just in my head since there was nothing on the test. The "opiod crisis" is what is "killing" those of us who are honest!

I will NOT be going there again! I told my husband that even if I had a broken bone they could see, I will splint it myself. and especially if it is something that you cant see- I will not be going again!

My experiences have always been great . From the staff ,doctors and nurses to radiologist I wouldn't want to go anywhere else .

Excellent staff. It is a big place and there is a help desk right when you walk in to help guide you. For a place you may never really want to be, I would have to say I have always found everybody to be extremely friendly and helpful beyond what you might expect. Feel I would be in safe hands as a patient.

do not like this place I've never had a good experience here mostly bad communication especially while this covid is going on the people taking you at the door as well as the people thru the doors at the desk down to the guards need to communicate before they start treating me bad it was very disrespectful yesterday. I even call my family doctor, then I called the head nurse here to see if I could have my husband come inside with me because I panic alone in that place ,head nurse ask me if I had a fever or cough I dont she said for us to come into the hospital check in with the 2 at the door first then we can get registered. They separated us ,the 2 / was 3 at the front door had him ,they told me to go inside to get registered. So I stand in line as I see alot of nurses at the front desk standing around ,its my turn I walk up I'm in panic already and everyone is asking me questions only 1 should be so I'm not confused I never got out of hand ,I was ask did I wanna be seen or not well yes I'm here for a reason maybe my life is on the line like last year the older man was very disrespectful called the guard on me I wasnt doing nothing besides asking is my husband coming in why is he outside when we was told by many he could then I'm told that the 2 out side has permission to let my husband in after me still inside going through disrespect and being threatened. I had everyone on me coming at me I ask them to stop to do there job and get me registered and me not knowing because lack of communication.....I had to turn around and leave .I feel like I'm being judged over being who iam GAY/transgender .I was in the hospital last year there with a blood clot almost died from being drugged up and letting me go instead of helping me and look I'm still here because I left that place after firing 3 doctors for being disrespectful cussing and stuff while my life was on the line. This place needs more attention and the people working in it .its uncalled for ministration needs to do something about this. We will be getting to the bottom of everything I wont be treated like this ever again and I have rights .my life matters just as well as others . I feel like I'm judged. I love my self and I wont allow this to pass just like that if you was in my shoes yesterday you would understand. I dont recommend this place to anyone .my step mother use to put all her loyalty into Augusta and work for over 10 years .so does other family members and friends. Alot agrees with me this place needs cleaned up they cant just treat us that way we all have some type of issues and health we go there for a reason any mostly only if my life is on the line . I've even had an older nurse mention to me about how she was watching the obituary for me all because I came in very bad off half dead from being laced with drugs and she thought I overdosed. I do not see how any of them cant have the right or why they should say such things I know its because I'm gay/transgender.

One star because I have to leave one. The staff at this establishment do not care about the patients in the ER and make it very clear. I was brought in on an ambulance and no one from the two EMS responders to any hospital staff helped me in any way to the room. Nurse Michael, bald headed guy, even tried to start an argument with me after being called out over his lack of professionalism. I was placed in a tiny room and he stormed in and walked right past me to the computer without saying a word. I said "Hello" in hopes of being acknowledged, but apparently he wanted to fight instead. No vitals were taken/ no IV/ absolutely nothing! I couldn't stand the disrespect from them and waited outside on the sidewalk in 20 degree weather to be transported to another hospital by a relative; I think that says a lot considering my 10/10 pain level. I ended up having a very serious diagnosis and was in an incredible amount of pain...the staff had gossip to do, so could not be bothered. Disgusting, unacceptable behavior and treatment.I recommend going anywhere else!I doubt any action will be taken against these people by Augusta, but it can't continue.

UPDATE: I contacted patient services who said they "took complaints very seriously" and that the nurse was new, so that's why he wasn't helpful. She also said that the EMTs should have helped me walk in/got a wheelchair, yet WAYNESBORO FIRST AID CREW said the hospital should have. This is Augusta at its finest. The director never felt the need to reach out and apologize. Go to Martha Jefferson.

Convenient Location
Great Service

2 ER visits in the last 2 years. 1st visit they charged me $2000 and send me to UVA. 2nd visit was $4000 for a broken wrist with a 5 hour wait. Fool me twice and I've learned my lesson. I'll never visit this hospital again. This is what happens when hospitals are "for profit". Unless you've got great insurance you can't afford this place.

They were excellent to work with. Four stars because while we got right in it took a long time to be seen once we were in the exam room.

I wish that you could leave a review with no stars.
This hospital has continued to go downhill over the years and with the lack of care and concern the staff in the ER provide it is no wonder the reviews are less than satisfactory.
My 1 year old arrived with an injury to her arm that was causing her pain and was left screaming in agony for almost 2 hours. A nurse named Karyn told her if she was going to cry to make it "believable " which is absurd because according to the poor people listening to her cries it was not only believable but also very disturbing. We finally left and headed to UVA where we were seen by a doctor within 5 minutes, x rays done within 10, and a dislocated wrist reset within another 5 minutes. The pain and screaming immediately dissipated when her wrist was back in place.
Moral of the story, skip AMC and head to a hospital who actually has a staff who enjoys their job and cares about their patients.
I dare this place to send me a bill for the temperature they took and the near two hours we were forced to sit and wait in their chairs.

Just leaving the er they were very rude and inconsiderate of my health needs haven't been in the area long so I haaaaad to be seen here I can't wait to speak with the patient advocate about such a horrible experience I had and I took lots of pics- I'm always going to demand the absolute best of my health care and I get that at the UVA MEDICAL CENTER IN CHARLOTTESVILLE VA!!!! That's the place where AMC sends people who need more than a bandaid

I must say the entire facility improved. No waiting long hours...practically no waiting at all. So much improvement. I was seen no problems at all much congrats. I written a unflavored review 2 months ago from a visit but it's only right to put down much positive review for entire staff there and doctors nurses much love and respect thank you for your help.

My 87 year old father had surgery at Augusta Health to repair an abdominal aneurysm. Even with the restrictions of Covid 19 protocol, this facility provided outstanding care and service to my father. They made sure he was comfortable, explained what was going to happen and what to expect. Dr. Goff was patient, friendly and knowledgeable. The nurse Laura kept us informed through the different milestones of the surgery and was very positive through the entire appointment. If you or someone you love needs care, specifically this abdominal aneurysm surgery, I highly recommend Dr. Goff and this facility.

If giving a zero was possible I would. I have never in my life been made to feel so worthless and given the most bs information I have ever heard. I will be contacting whoever handles this sort of matter and filing a personal complaint.

Today my mom had torn meniscus surgery on her knee in the outpatient department of the hospital . Everything went great and the nurse that took care of her in recovery was fantastic, she was the most patient , caring , kind and just over all amazing human being ! Terri , thank you for everything !

This is Augusta mammal clinic actually I wouldn't even bring my dogs here they'd have to wait damn near a hour and half to get anything done RMH is way better than amc

A very caring place and friendly environment and fast services

I was hospitalized with Augusta Health in early 2013 for nearly two weeks. While there I was treated as a priority. The nurses were wonderful attending to my needs and even lending an ear to offer me comfort and a few kind words. The day I left one of the nurses took time to braid my hair for me as I was feeling less than attractive and pretty down in the dumps to say the least. I give the nurses at AMC 5 stars and can say they honestly made all the difference in my unfortunate ordeal!!!! Bravo to the staff for all their hard work!

Horrible!! I gave birth to my daughter at Augusta health last month and what was suppose to be a joyful experience was anything but. The " birthing suits " looked like they haven't been renovated in 20 years. They were small, with chipped paint and dirty walls and cabinets. The guest accommodations were awful. My husband wouldn't even stay there with me cause the pull out bed was so small and hard as rock. I delivered my first child in Florida and expected Agusta Health to be better or at least comparable, but it was not even close.
As far as the staff is concerned, they were all pretty nice with decent bed side manner. However they did not wear gloves even when doing the IV ( which they had to do 4 times cause they were using a needle that was to large and kept blowing my veins ) the nurse even handled my blood covered needle with her bare hands. After giving birth one of the nurses dropped the bag containing all the afterbirth all over the floor and just wiped it up with a towel from my bathroom and threw it in the hamper. No disinfectant was used at all. I felt like I was giving birth in a shack in an impoverished country. My advice.... go somewhere else!

I'm not the hospital type. I'm fairly healthy, but recently I needed surgical removal of a kidney stone. Let me just say, that I'm not entirely sure of why people put bad reviews of a hospital. When you're in a lot of pain, even Disney World is horrible. But, with caring and knowledgeable staff, I got through the pain. Yes, I had a lot of inconvenience and discomfort. But, What do you expect? The ER wait times are hit or miss. Sometimes there is no one in there. (Super Bowl Sunday) (Night). And then other times it's packed. There's fast free WiFi, if you need to use your phone/tablet/computer. All-In-All, a fairly modern and nice hospital. Not near as large and cumbersome as Sentara Martha Jefferson in Charlottesville, but just the right size for the area.

Somewhere in the world is the worst hospital. WE FOUND IT!!! Spent 5 hours there to find out what we already knew. An hour to get the results of an ultrasound and another 30 minutes for a shot. We finally left without the shot. NEVER AGAIN.

I read the reviews and was hesitant to go. Intake was very nice. Offered me a wheelchair. My wait was not long. A PA then a nurse, the PA again. Then the Dr. They were thorough. They listened to me and we're very kind. I have a certain condition that requires certain medications. The Dr stayed and talked with me about me. They really made me feel taken care of. If I can find the paper with their names I will come back and finish this. I want to thank them here. Bless them for making me feel like someone again. That i matter So thank you again. Your kindness stuck with me. Butter says TYToo. She likes when I'm up to taking her out again

As we were traveling the last week of May, 2012 my 14 year old daughter started having a VERY rapid heart rate, she was short of breath, light headed and nausiated. She had been asleep and was awakened by the smothering sinsation. We typed HOSPITAL into the GPS and were led to this hospital.

Upon walking to the triage desk and telling them what was going on my child, who was pale as a ghost and had a significant blue tent to her lips, was told to have a seat in the waiting room. This caridiac event was ignored by the staff of this hospital emergency room. After about 20 minutes of sitting watching the triage staff visit and cut up we left with intentions of calling 911 from the parking lot. As it happened the episode passed (this one lasted about 40 minutes total) and her heart rate returned to normal. We continued traveling south.

I would not recommend this facility to anyone who is really sick. If you are really sick you better go somewhere else or you may die in the waiting room.

My dad was admitted to AMC September 19 after an ER visit. He was diagnosed with pancreatitis and sepsis and had multiple specialists working with him because of multiple organ failure. We saw doctors every morning with updates who were always very kind, helpful, and listened to our questions and concerns. His hospitalist made sure every one of his follow up visits were made with doctors my dad had seen already and the nurses (with the exception of one) within a two week stay were phenomenal.

Whent there to get a shot for my migraine. I sit in the waiting room for over two hours while other ppl come in after me and they was taking them on back to a room. When I finally got a room I was there another two more hours before I seen the doctor nobody came and checked to see if I was OK if need any thing or not. The doctor finally came in argued bout what medicine to give me & I told him what only work's on my migraines. He wouldn't give it to me so would stop it so I done got up this morning and it's back. Thanks a lot for nothing y'all have become a dog hospital I don't see how you make the top 100.

I had a hip replacement in January, and they could not have been more caring and helpful. From the doctors and nurses to all the ancillary staff. I would and have recommended AMC to any one needing surgery.

First off this hospital is a complete joke and wouldn't recommend it to my worse enemy. So to them things that could possibly be blood infection are not and emergency. Also no testing was done to see if there was a blood infection other then poking the area and saying well it doesn't look infected.... What?!? really?!? I didn't know you're doctors could see a blood infection with there naked eye. My girl was there twice yesterday the first time they didn't even bring her back to the room they told her there was nothing they could do when she told the doctor that the second time she was there they said they couldn't turn people away. Well I'm pretty sure NOT DOING A GOD DAMNED THING is turning someone away.

I have been here for 3 days and I have never felt so much love. Everyone has been amazing and caring!!! Thank you for making me feel so much better!

They definitely have earned their very poor service and care rating with many years of poor patient care. Wouldn't take my dog to them.

In my opinion what the hell is an emergency room that makes a patient who is in severe pain wait 3 HOURS to get his vitals taken!!!! So not relying on them for my medical problems

i went to er on Nov. 27 at 4 am with a ice pack on my pain area they did a ct scan ultra sound urine sample blood work and found nothing called regular doc. on 28 and one Dec 1 to get appt. cant get one till Jan 9 I'm still in pain i guess i will have to go to another hospital and Dr. because i cant get anyone that is at august health to help find whats wrong er Dr. gave me meds to only last 2 days when they had practice in Churchville i never had any trouble like this they closed it and are still paying rent way to go. thanks for nothing Danny Powell

The people who work in the hospital are always nice and very helpful be nurses or Dr.s.And willing to help you if you need assistance during your stay or visiting some one.

I give this a bad review because ever since covid the service just went down so far like take today for an example my grandmother was bleeding somewhere in her system and she had to go to Agusta and when she did they wouldn't answer when she used the nurse bell and they wouldn't feed her and they wouldn't let her sit in the warm waiting room because of covid yet most people already pass that and also pass alot of people even with masks and sometimes gloves to but they made her sit in between the doors and she was cold she said she was very unsatisfied that they've never treated her that bad.I

I'm not happy with the attitudes at the staff of some of your practices. Some places are amazing. Some have bad attitudes and give you a worse name. Namely the Stuarts Draft Urgent Care. I've had good service and bad service there. Dr. Yim needs to be removed.

My sister in-law is in the process of labor, and we, (the immediate family 6+) just travelled 300+ miles to get here. She has had some complications, leading to induction of our new family member the next morning. It's midnight now, having arrived only an hour ago. Security kicked us out of the mane areas to wait. Now, more terribly they have kicked us out of the parking lot, ( including my disabled mother, lol who cant stop crying, she's so excited) as we were planning on just sleeping in our suvs and respective van. We can't all afford a hotel in this area, with other sibling giving up days of needed work already, in the momment of God's gift to us. We wanted to be close, just in case... This has been Just terrible! The attitudes of these security guards were indicative of boarder patrol shooing away immigrants, and even threatened to search our vehicles if we remained a second longer, my mother couldn't understand. Ha, when we are the family which will pay a majority of this bill .. Never in my life.. And what a negative spin on such a wonderful miracle of birth. A Shame on this place in the middle of nowhere, not embrassing family. I'd hate to hear of the amount of terminal patiants, dying alone because Barney fife couldn't make the squad, and was taking it out on us. I recommend another hospital around these small towns. Convenience is not over love and support.

Short and sweet version, be prepared for a staff that doesn't care, is poorly trained, improperly bills, and diagnose out of simplicity no matter what the symptoms are. The amount of 1 star reviews should caution you into using this hospital. Go elsewhere if you can.

There were some nurses that cared, and doctors (especially for anesthesia) who cared. Overall though, the nurse scheduling me and billing me without my consent and against the doctors orders for what needed to be done, the nurse not caring and acting annoyed and above me for asking all of two questions (I, the patient, disagreed with what she said based on past experience, and it turned out she was wrong), shows a significant underlying problem within this facility. Unless it can correct many of these problems that consistently occur, the hospital will continue to function in a way that is not suitable for the patients.

My husband was treated for a dog bite at the urgent care facility at 201 Lew Dewitt blvd. in Waynesboro Va., while traveling. The Dr.there didn't introduce herself, she threw me and my friend out of the room, never asked if I was his wife, and then later when I re-entered the. room was very unprofessional making racial statements. I've never been treated so unprofessionally in a health care facility. After this incident, I wouldn't recommend this facility. Go elsewhere.

I have been in the er sense 1 my husband still
Having back issues it's 230 my husband still waiting to
Be taking back he isn't a well man
I guess if you come to the er more than once are twice you are out on the back burner usually amc is good but not today at Augusta health nor at Waynesboro urgent care seems to be bad reviews there wonder why people are going to
Uva in April he had s bowel restricted amc told us n was writing on his discharge papers if he had more usurps we need go to uva. Not happy at all still waiting while taking others back came on after him put him the room where they use to register you still never came in to check on him they are there to help a person but not today took everyone back before him I do
Not care who are what is he had feelings to I'm
Passed mad no treatment are anything from there he is human to this isn't the first time it's happened N I let it slide no more in April his bowel was restricted one there employee made a comment should your name be on on one the rooms let me tell you this better be glad I not a hateful person no one will talk to him
In that manner again