tonna booth

Review of Augusta Health

I feel too many times we leave bad comments and no...

I feel too many times we leave bad comments and not good ones. I had a loved one overdose and was having convulsions last year after the 4th and when I accidently pulled into the ambulance entrance instead of the emergency I was looked at by a nurse from behind the locked door like I was stupid. When he finally came to unlock door to see why I was so frantic, he asked if he could walk inside and took his sweet time to try to get more help. Him and I were both treated extremely poorly and had to deal with rude nurses and doctors who seemed like they didn't know what they were dealing with. It is by far the worse experience I've ever had in dealing with a medical emergency. I would not even leave one star for that night. But yesterday I took my 4 year old son in for a ct scan to find out he had a concussion. Although it took 4 hours and had to deal with a couple rude nurses a few were wonderful. One nurse named Ronnie stood out and made quite the effort to make sure we were comfortable and didn't need anything. The doctor was wonderful and even came out before I left because I was upset that he had a concussion and we were released. I understand emergency rooms are busy all the time and dealing with eratic patients but my last experience really changed my mind about this hospital. Even though 80% of all nurses there are rude they helped me in finding out what was wrong with my son and made me feel very at ease about it. I appreciate that so much.