Laila D

Review of Augusta Health

One star because I have to leave one. The staff at...

One star because I have to leave one. The staff at this establishment do not care about the patients in the ER and make it very clear. I was brought in on an ambulance and no one from the two EMS responders to any hospital staff helped me in any way to the room. Nurse Michael, bald headed guy, even tried to start an argument with me after being called out over his lack of professionalism. I was placed in a tiny room and he stormed in and walked right past me to the computer without saying a word. I said "Hello" in hopes of being acknowledged, but apparently he wanted to fight instead. No vitals were taken/ no IV/ absolutely nothing! I couldn't stand the disrespect from them and waited outside on the sidewalk in 20 degree weather to be transported to another hospital by a relative; I think that says a lot considering my 10/10 pain level. I ended up having a very serious diagnosis and was in an incredible amount of pain...the staff had gossip to do, so could not be bothered. Disgusting, unacceptable behavior and treatment.I recommend going anywhere else!I doubt any action will be taken against these people by Augusta, but it can't continue.

UPDATE: I contacted patient services who said they "took complaints very seriously" and that the nurse was new, so that's why he wasn't helpful. She also said that the EMTs should have helped me walk in/got a wheelchair, yet WAYNESBORO FIRST AID CREW said the hospital should have. This is Augusta at its finest. The director never felt the need to reach out and apologize. Go to Martha Jefferson.