Zero stars! Shocking after sale experience, bought a Q8, still awaiting bumper parts after 6 months.
Volkswagen SA feels nothing for their clients, being misled week after week. Rather buy a Mercedes Benz that can back their product!
I regret taking my car in for repairs at Audi Arcadia, my car has been with Audi Arcadia for 2 weeks now and when I called last week I was told that my car will be ready sometime this week,so I called in again yesterday only to be told by the consultant that no one committed to my car being ready this week, please note that I was charged R35000 for my 2009 Audi A3...I kindly asked the consultant if Audi would borrow me a car for the weekend as I have a Family function to attend and I have already told everyone that we'll be able to make there based on empty promises by the consultant. I just need a car for me and my family for the weekend, but according to the consultant I have to get a 'plan B'...after paying R35000 I'm told to get a 'plan B'?. I'm truly disappointed not only at Arcadia branch but at Audi as Company.
My name is Joseph I have a proposals for Audi plz help me to satemt
This is the worst experience that I have ever encountered. This dealer(Audi Centre Sandton) needs help. My 2013 RS3 which I bought in October 2017 and had for 1 week until it broke is sitting there for almost 7 weeks for a single piston replacement. I still don't have confirmation on when I will get the car back. The car has a damaged piston which seems to be a common issue on these engines as the same issue is experienced by many people. With knowing this Audi insists on only changing the one damaged piston knowing that there is a quality issue with all of them. I don't have any detail or proof on whether this damaged piston also damaged the cylinder wall and better be getting a full report that this was checked by engineers and also a guarantee on parts and workmanship. I was a huge Audi fan and have had 5 of them over the last few years but I am sad to say that my wife and I will never buy another Audi as the service to customers is pathetic. I have no confidence in this brand any longer and will not have piece of mind in future as it seems that the bare minimum is done when repairing the vehicles just to get them running. For now just get my car back to me so I get rid of it as well as my S4 and switch to a brand that actually cares about their customers. Oh and thanks for assisting me with an A1 after 6 weeks of having to find my own way. That's what I get for investing an a RS.
Absolutely terrible. Audi South Africa is not keeping it together. Their websites are not setup for existing customers. All customer's information is meant to be available online, yet there's no way of accessing it. The portals have all disappeared. All email addresses I've used to communicate service requests etc. are no longer valid. Things are just falling apart and it's been an absolute nightmare dealing with them. The only reason I didn't give 1 star is because of the branch in Bryanston (they at least had one competent employee to help me). We're living in the new age while Audi is reversing into the arch ages where they expect you to find them on a map and go in store if you want someone to be forced to assist you .No one at Audi knows what customer service is.. Good luck with after sales care if you decide to buy from Audi..
I bought my fourth Audi from Menlyn Audi and experienced fantastic after sales service every time.
It is however with great disappointment to write this review on Audi Centurion's service.
Due to the fact that I stay reasonably close to the dealership I have started to service my new Audi with the Centurion dealership. On all occasions I had to take the vehicle back, if it was not for filter cleanings, then it was for something as small as key battery replacements. On my last annual service, now in December I have asked them to also include the holiday check seeing that I was driving down to Cape Town for a week. Yesterday on my return in Laingsburg, the display unit prompt me that the Selector Lever was faulty. On phoning the service department the service desk was not convincing enough that I could proceed with my journey without having the issue looked at without damaging other parts of the vehicle.
I must say it was a daunting experience driving this distance woman alone.
Cusromer satisfaction is not even on the priority list. Disappointing service for a huge organisation. They make you wait for resolution just to tell you they cannot help. What a waste
Audi assist SA you are the best! Thank you for always assisting in the best way possible.
Absolutely shocking service from Audi!
Bought an Audi A1 TFSI 1.4 7 months ago with 56 600km ,now has 79 900km and gearbox malfunctioned. Audi has my car for 9 weeks now over which taken back 3 times after being told it is fixed. Paid R44k to fix apparent megatronics, problem not fixed, now got grinding metal noises in gearbox which was not there from the start. Told factory defect, Audi will cover cost, now told sorry not replacing by Audi - I am in for R100k to fix. I have no car and certainly not R100k. Audi are sticking their heads in the ground & hoping I go away!!!
I will NEVER by an Audi again or support this meant to be premium brand!
Disgusted by Audi to say the least!!!!!!!!!!
SHOCKING!!! Day light robbery..
Ordered a battery for Audi A4. Was quoted R2540 inc VAT. I go in the next day to pay for it and Guess What??...
The price has escalated to R3540. A WHOLE thousand rand more. WOW
And that wasn't the end. They refuse to come out and install it on the vehicle despite me offering to pay WHATEVER it cost.
Keep it up Audi Ladysmith
Audi has the worst service when it comes to aftercare market . We had a problem with our car for 3 weeks now , no feedback , no hire car , we always have to call . we dont have transport anhd my hushband had to take leave due to no transport . The car is currently at Pretoria Arcadia
I want to take this opportunity and share my experience and disappointment on Audi. I never thought after spending soo much on a new audi a3 they'll be a day where I find myself stranded as I am today. 2 years old car brakedow with gearbox malfunction, I mean who expects that in a new car and of such high value, car gets towed in for repairs and they can't even provide me with a courtesy car. ITS BEEN MORE THAN A WEEK NOW I CAN'T EVEN GO TO WORK, MY BUSINESS HAS LOST THOUSANDS AND THOUSANDS DUE TO THIS SITUATION, yet I've invested soo much on this car. oh and this not a first time now, couple of months ago it was a battery and now this and the customer service is soo pathetic, I've never seen a company that has no care for customers like Audi.
I regret being so loyal to Audi , having purchased 6 various models over 6 years and being so loyal to there brand until recently. I replaced an exhaust back end at the advice and direction of an Audi technician at Audi N1 City. I did this as I have never changed a single part on any Audi in the past and I passed the A3 on to my son who wanted dual exhaust pipes. We went to Audi N1 City to get advice first, they cLled a technician ( this can be verified with the salesman Clayton ) the technician advised that we will not loose our motor plan as long as we do not remove the catalytic converters. We did as he said. 3 months or so later the turbo blew. Audi cancel my warranty and refuse to replace the turbo. They quote 40k for new turbo. I went to various turbo experts for advice who all said that the turbo blew on the condenser side and has absolutely nothing to do with the exhaust. Audi says it s the after fitment that cost us our warranty.
Now I am in Canada and have been to speak to a senior technician about what happened and showed him pictures of the failure. He said the exhaust did not cause the failure.
Audi offered me no option, no discount nothing at all and forced me to take the car to real turbo experts. The cost of repairs was around 13k.
Same exhaust on the car, been perfect for 2 months. Audi you just lost a passionate and extremely loyal customer. If you questioned you technician maybe the truth would have come out , but you chose not even to find out who he is. What a pathetic bias , one sided investigation.
I had just purchased an A1 a few month before this A3 issue and I am so upset I will have to continue to deal with you until I am able to recover my money on this car which I paid cash for. You are so short sighted as I was negotiating with the salesman Clayton at N1 City for an RS3 and another A1 for my daughter without any trade ins and cash deals.
Audi your attitude not only deprived me on principle to buying another Audi again but also your handling and investigation of the issue has cost you negative press and I am sure it makes no difference to you to loosing me as a loyal repeat customer and enthusiast. I am just a number to you.
All the best
Adrian
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