Ashlin Singh

Review of Audi South Africa

This is the worst experience that I have ever enco...

This is the worst experience that I have ever encountered. This dealer(Audi Centre Sandton) needs help. My 2013 RS3 which I bought in October 2017 and had for 1 week until it broke is sitting there for almost 7 weeks for a single piston replacement. I still don't have confirmation on when I will get the car back. The car has a damaged piston which seems to be a common issue on these engines as the same issue is experienced by many people. With knowing this Audi insists on only changing the one damaged piston knowing that there is a quality issue with all of them. I don't have any detail or proof on whether this damaged piston also damaged the cylinder wall and better be getting a full report that this was checked by engineers and also a guarantee on parts and workmanship. I was a huge Audi fan and have had 5 of them over the last few years but I am sad to say that my wife and I will never buy another Audi as the service to customers is pathetic. I have no confidence in this brand any longer and will not have piece of mind in future as it seems that the bare minimum is done when repairing the vehicles just to get them running. For now just get my car back to me so I get rid of it as well as my S4 and switch to a brand that actually cares about their customers. Oh and thanks for assisting me with an A1 after 6 weeks of having to find my own way. That's what I get for investing an a RS.