ADRIAN HOCHMAN

Review of Audi South Africa

I regret being so loyal to Audi , having purchased...

I regret being so loyal to Audi , having purchased 6 various models over 6 years and being so loyal to there brand until recently. I replaced an exhaust back end at the advice and direction of an Audi technician at Audi N1 City. I did this as I have never changed a single part on any Audi in the past and I passed the A3 on to my son who wanted dual exhaust pipes. We went to Audi N1 City to get advice first, they cLled a technician ( this can be verified with the salesman Clayton ) the technician advised that we will not loose our motor plan as long as we do not remove the catalytic converters. We did as he said. 3 months or so later the turbo blew. Audi cancel my warranty and refuse to replace the turbo. They quote 40k for new turbo. I went to various turbo experts for advice who all said that the turbo blew on the condenser side and has absolutely nothing to do with the exhaust. Audi says it s the after fitment that cost us our warranty.

Now I am in Canada and have been to speak to a senior technician about what happened and showed him pictures of the failure. He said the exhaust did not cause the failure.

Audi offered me no option, no discount nothing at all and forced me to take the car to real turbo experts. The cost of repairs was around 13k.

Same exhaust on the car, been perfect for 2 months. Audi you just lost a passionate and extremely loyal customer. If you questioned you technician maybe the truth would have come out , but you chose not even to find out who he is. What a pathetic bias , one sided investigation.

I had just purchased an A1 a few month before this A3 issue and I am so upset I will have to continue to deal with you until I am able to recover my money on this car which I paid cash for. You are so short sighted as I was negotiating with the salesman Clayton at N1 City for an RS3 and another A1 for my daughter without any trade ins and cash deals.

Audi your attitude not only deprived me on principle to buying another Audi again but also your handling and investigation of the issue has cost you negative press and I am sure it makes no difference to you to loosing me as a loyal repeat customer and enthusiast. I am just a number to you.

All the best

Adrian