Audi Shrewsbury Review

Ryan Evans was brilliant! I have just ordered a Q2 with himself and he is brilliant, customer service excellent, good nogociation skills meaning we moved forward with a deal and so excited to be getting my new car in June!! Would highly recommend waiting to see Ryan but highly recommend requesting this sales exec!! My parents have also brought a car from him at the same time as my deal and we are all very happy!! Looking forward to June 🤪!! Thanks Ryan x

Claire was fantastic, helpful and professional. My overall experience was underpinned by a great customer service.

Excellent customer service and highly professional staff looking forward to picking my new audi up

Our car was under warranty came in for its pre MOT was promised the rear brake light would be changed and then told No no fault was showing even though we had already been stopped by police for the faulty light had we not had video evidence of the light faulting after they basically called us liars the light would not of been changed won t ever be going to them for another car

Ryan Evans is an absolute credit to the company. He made buying my new car so easy and I will always recommend him to any friends or family should they wish to purchase a new car. He was very friendly and always helped where he could.
Andy Huckin also assisted with my enquiries and he was also very helpful and understood my requirements, although I was mainly dealing with Ryan, Andy came to me on the day of collection and thanked me for my business (which I though was really kind).

We recently purchased an Audi Q2 and were delighted with the service we received from the Shrewsbury team. The Sales Consultant, Ryan Evans, was extremely professional and knowledgeable and he was entirely effective in his management of the sales process. We will have no problem with recommending Audi to friends and family and are very grateful to Ryan and the whole Shrewsbury team for their advice and support.

Excellent service, great people. One of the good guys.

The lady I was appointed to was impeccable. Couldn't do enough to help me. Made me feel very special and my car.

Having booked my Audi in for a service the whole experience was extremely positive, from the friendly and helpful staff, to the lift to and from the local Park & Ride so I could go shopping while my car was being worked on, not to mention a complimentary bus ticket. On top of a fast and efficient turn around time, I came back to find my car had been cleaned inside and out. Highly recommended.

Neil and Ryan were amazing.
They helped me pick a new vehicle, answered the questions and put my mind at rest with the various concerns I d had before going in. I have never previously bought an Audi but am converted now!!

They even came in specially while they were on holiday over Christmas, not only so that I could collect the new motor, but also beforehand to double check the details and make sure everything was perfect.

Two thumbs up. Thank you both and thank you Audi Shrewsbury!

This is a first class dealership. My car was serviced today, ready at the time I requested and complimentary cleaned. My appreciation to Christine Humphries for an excellent job .

Can't fault Audi or Shrewsbury Audi. My last visit was to repair a fault and customer service was exceptional.

The staff were all very happy to help and genuinely made me feel important even taking me me to the shops whilst my car was being serviced and collecting me when it was ready - excellent customer service which seems so lacking in most places these days so well done Shrewsbury Audi, I would definitely recommend you.

Thank you Nick and Andy, I love my new Audi Q3. I received Excellent service throughout. Nothing seemed too much for Nick, who was very honest and helpful. Thank you again for making my birthday extra special. I highly recommend Shrewsbury Audi and also the Q3, its amazing

Extremely satisfied with the service at Shrewsbury Audi score of 10

Great dealership, friendly staff willing to go the extra mile.

I briefly visited Shrewsbury Audi to view the new Audi UK range. As a salesman of Audi Centre Newcastle in Australia, it was fantastic to see newly launched Audi vehicles which won't debut in Australia until the end of 2017.

I was greeted warmly by all staff, the atmosphere of the dealership was great and I was very impressed with the level of professionalism from Michael, he showed me through the newly updated models which was much appreciated. I would like to thank the dealership for providing a level of service I won't forget, I certainly have recommend my family and friends over in Shropshire to check out Audi Shrewsbury!

My son works here best salesman they have, the place for Audi

Excellent customer service, I only went to get my radio code as the previous owner of my TT had lost it. Treated like royalty the whole time I was there, they also got the code for me free of charge!

As always, it was a pleasure dealing with everyone at Shrewsbury Audi, and I have no hesitation in recommending them. Although not our local Audi garage, it is worth travelling the extra miles for the service given.

The people at Shrewsbury are always happy and friendly

Listened to what I wanted. No hard sales tactics, this was very refreshing. I have got to the stage that I just walk away from pushy sales people and go elsewhere. This is the reason Shrewsbury Audi got my business as I walked away from others.
So well done Vicky for listening to my needs and delivering on this.

Adam.. sales person was very helpful.. good choice of new and used vehicles

No Hassle car sales with excellent service every time.

Recently had my audi serviced and can say it was an excellent experience. From meeting the staff on reception to the return of the car post service was a great experience.

The Car we were interested in was at another branch and when the transport when to collect it it was not available hence did not arrive at our branch when expected

Very helpful and kind staff work here and worked very well to get everything done for us such as paperwork was stress free.

I was very pleased with the service I received from Shrewsbury Audi, and Dion Eastwick in particular. My only grouse is the paucity of discount on a new car and the ending of the five-year service plan which I had with my previous Audi

All of the staff, from reception to manager are extremely friendly and willing to help.

Both Aiden and Ryan were extremely responsive and helpful throughout and were willing to answer any questions we had.

We feel that we can come back in the future with any issues we may have, without a problem.

Ryan in particular exceeded our expections, with his willingness to go above and beyond.

When I described the issue with my car, I felt that I wasn't being taken seriously.

The team were very helpful while I was at Shrewsbury Audi. I would recommend them to anyone that is looking to change their car.

Provided excellent customer services. Friendly staff to book, a two hour service turn around time which included a vac and wash.

Great service received. Dealt with all my queries. Very happy.

Olivia Simmonds and Kris Sage have been absolutely fantastic from start to finish, they ve been around at any time to answer the many questions I had and took time to find me the best car. Absolute 5* customer service from both!

Excellent service throughout the process of buying my Q3.

My sales person showed genuine interest, and knew his stuff. Service from order to collection was amazing and will certainly be back when I need my next car

Extremely helpful staff! Richard and the team, made my experience very personal and special. All my needs were taken care of and done so in a very professional manner.

First class device from beginning to hand over of the car

I didn't really have much of a conversation with anyone. I asked for my car not to be washed yet it appeared as an F.O.C item on my invoice, the screenwash I filled before I brought the car in, again this appears as an invoice item ... it seems they are passing off work not done as F.O.C to somehow impress clients

Great team. Friendly. Committed. Great service ethic. Honest

I drove from Stafford to Shewsbury on the basis of a car being available to drive. On arrival it was not available to drive due to preparation work being completed. The situation was recovered as we were able to see the vehicle on the ramp and discuss the work schedule .

Excellent service. Friendly and open to negotiations

First class service and advice along with delivery date .very satisfied customer ..

A top service and parts team who try very hard with demanding customers - and succeed.

Absolutely made up with Audi here, buying my first Audi they made it an absolute pleasure. Dealt with Alex and he was a great credit to the company. Made me feel right at home and didn't make me feel out of place. Couldn't be happier!

All the staff I dealt with were very helpful and professional.

Excellent customer service on all counts from start to finish

At no time did we feel pressured into making a purchase, Ryan was attentive and looked after us well.

Very pushing but didn't have the vehicles for you to try.

I have bought audi cars over many years and have always had excellent service from Dion who is always aware of our personal needs in a car such as health and dogs.
The showroom is a really friendly environment with everyone making sure that you are being attended too and have a welcome drink!

Had an engine management problem . The service was outstanding from Shrewsbury Audi and Jess in particular on Service Reception. They dealt with it the same day quickly and effectively. Even delivered the car back to me the next day washed . If it's bad service I'll say but this was outstanding service. Thank you.

My purchase was on line so I didn't actually meet anyone. However, that in itself made the successful completion of the sale potentially more difficult. That said the helpful and accurate advice with good communication led to a successful sale and pleasant experience.
Great prices too and significantly cheaper than Birmingham Audi (In Solihull) which is only a half a mile from where I live.
Well played Shrewsbury Audi!.

I can't recommend Shrewsbury Audi enough, Thier customer service is second to none.

Superb service from Alex in particular. Will certainly be returning for my next Audi.

Great dealer, very friendly staff, I'll be back to buy another Audi. Thanks

They are very successful but when you have a problem with your car which could subject you to being pulled over by the Police and receive a fine and points, there should be a method for any Audi garage to get you a rapid appointment to get you and your Audi back on the road and legal as soon as possible, not having to wait days. You either have to risk being pulled over or not drive your Audi at all.

An excellent experience and would highly recommend Dion our salesman for his professional and friendly approach.

Audi ask me to take my car in as the seat has a hole in the side seam was told by Rob Nicol that this is fair wear and tear and caused by driver's being lazy and not pushing the seat right back when wearing jeans.
The car is less than 4 years old 64000 you need to think of this before buying an Audi as I have had to go to citizens advice and look to not fit for purpose

Had to wait several weeks for collection, after agreed collection date, due to issue with Adblue system.

Avoid the place. You come to buy a car but as you are not up to their look standard you can't buy it. Disgrace especially if you are a foreigner, they treat you like something substandard. Oh well I spent my money in Mercedes. They at least know how to treat a customer

The Sales Person was outstanding!
Excellent service and very helpful in looking at options and coming to a final agreement

Very well looked after as I dropped the car on them on the day of phoning

As a long time customer I am glad to see that the standards are still as high as ever. Neal Waterman is an excellent salesman, and a pleasure to deal with.