Audi Shrewsbury Review

Great team! Fab customer service and nothing was too much trouble. Five stars Audi Shrewsbury. Would recommend!

Even though you kept to your promise of matching a quote. You didn't quite match it as I believe you should have. However, you did fix issues that you didn't need to which was nice

My whole experience with Shrewsbury Audi was very good, from the reception staff the salesman and the sales manager. So unusual with big dealerships. I not only came away with a new vehicle but with a positive feeling.

Very positive experience. Friendly staff who showed professionalism and customer care.

Id have a more honest review if you actually answered the phone

The sales person Jon was very helpful and attentive. He listened to our needs and provided a great service.

The team were all supurb and the environment was very welcoming.

Clare is always an ambassador for the business when we are making bookings, being updated on vehicle progress and this makes the whole experience very easy.
Neil has also been a great source of assistance over the past 12 months with advice.
Both are certainly on my Christmas card list :)

Ricky and the team were positively brilliant. Straight forward , no nonsense , professional service.

Excellent service with required work carried out and also a mini valet of the car within the service price.

We were very please the experience of buying our Audi

Richard Jones made sure I was happy with everything at every point

Jon was awesome from the minute we met him to final completion .... and the car its self is amazing

Very professional and courteous throughout the entire process

Ryan, the salesman, gave excellence service and with a smile.

Excellent service and value. Could not be more satisfied.

I accompanied my Daughter this evening -- Fri 05 /06/2015 -- to collect her new A1 S line .
Sale handled by Matthew Blackford .
With c 20 yrs experience in the motor trade, training sales and business managers, I would like to thank
Matthew for the help and guidance given to my Daughter , his product knowledge , professional approach all delivered with empathy and a SMILE !! Big thanks Matthew keep up the 1st class service.

Fred. Thompson

RICHARD BURTON WAS VERY PATIENT AND COURTEOUS HELPNG ME GREATLY AS I HAVE HEARING PROBLEMS AND HE TOOK PAINS TO SHOW ME ALL DETAILS OF YOUR OFFER AND EXPLAINED EVERY STEP IN THE BUYING PROCESS TO ENSURE I UNDERSTOOD THIS WAS VERY MUCH APPRECIATED

After having a very bad experience with another Audi dealership from up North, it was with trepidation that I chose to use Shrewsbury to work on my New Audi TT. I needn't have worried as they treat you like royalty. I think the cost of the work is very reasonable considering it is Audi! I have taken my car there now several times and have been pleased each time. You are very well looked after, especially as I tend to wait whilst the work is completed.

My wife took the car into Shrewsbury Audi for its service as I was away on business in Brazil - the staff were most helpful to her. She is studying to be a teacher and needed a place to work whilst the car was being worked on - the staff found her a desk in the office, checked she had everything she needed and made her coffee.
When the car was ready all the work carried out was explained and the car cleaned / returned to her.
All in all a hassle free experience - from my wife's comments I would not hesitate to recommend Shrewsbury Audi to anyone.

Very friendly and always there to assist in any way possible.

We bought a 2017 S4 Avant from Shrewsbury Audi and the service was excellent. We'd be looking for a car for a while, as we wanted one in a particular spec, and the car needed to be as described given it was a 360 mile round-trip from Surrey. Our salesman Phil did an excellent job, the car was exactly as described and nothing was too much trouble - and I am a very picky car buyer. I would definitely deal with Shrewsbury Audi again based on this experience.

I have recommended Shrewsbury Audi to friends, family, and the 105 members of our Chester adi WhatsApp group,

Every one at Shrewsbury Audi was extremely attentive and helpful.

A SPECIAL THANKS TO CLAIRE HUGHES IN SERVICE

My vehicle was immediately protected with seat covers on arrival. The service manager took time to explain times and means of contact and was very helpful. I was contacted to say my vehicle was ready and when I arrived is was as clean as the day I bought it. Very pleased.

I have given a "No" to promises kept as two separate orders I placed for a car already in UK Audi dealerships were both subsequently cancelled and my car was eventually ordered directly from the Audi factory in Germany. Begs the question as to why my order could not have been handled this way in the first place.

Whilst dealing with my issue Claire was very polite and professional always doing her best to resolve the issue and attend to the situation.

Took my TT to Jardines for replacement of window regulator. A manufacture fault covered by warranty. Apart from reception the customer service was appalling. At the time of booking the repair I was informed no technicians could be spared to secure my window in the closed position as opposed to it being fully open and jammed. I remain astonished that a dealership could be so dismissive of what to me was an emergency. Thankfully the Volvo dealership on Featherbed lane secured it, Free Of Charge!

The car was serviced 10/11/14, book stamped, 3 days before I purchased it. But because it does not appear on Audi online system, the repair would not commence unless I agreed to the service.
Even the car computer shows it IS NOT due a service!
I lost count the amount of times I heard the words " Audi policy", what it means is, if we can wriggle out of a free repair we will.
What Audi policy should state is " if we produce a vehicle with a manufacturing fault we will issue a recall", not going to happen.
Will I go to Jardines again? NO!
Would I recommend them? NO!
Will I buy another Audi? NO!
The repair is going to be carried out by another dealership at my own cost, Jardines will never receive money from my pocket or touch my car again!!!
The one star is for Debra on reception, polite, professional and attentive.

Served by Alex, and although we haven't bought yet he was fantastic. Really helpful, not pushy in the slightest and will definitely return when we are ready to buy.

Friendly and knowledge staff nothing seems to much trouble

During these worrying times all the staff were most helpful and friendly

Very impressed with the friendly attitude, and efficient service.

Adam the sales guy was very friendly and very efficient explained everything to us regarding the car took the pressure off us by taxing the car and dealing with the log book.Also the manager came to talk to us regarding the sale asking if everything went well. Would definately return to Audi

Everyone at Shrewsbury Audi were extremely friendly and looked after us well during our visit. The sales team were particularly helpful and attentive in helping me to make the right choice with my new car, without the normal sales pressure, which I have to say would have put me right off. The purpose of our visit was to see what our options were, as I was looking to upgrade my current VW Golf later in the year, but hadn't yet made up my mind what to go for. We visited a few dealers that day, for comparison models and wanted to gather information to take away and consider our options. Well I bought the car! That says a lot about the service we received from your team. The finance department were also extremely helpful on the finance side of things and got me the best deal possible on the vehicle I had selected.

I did have a couple of issues with regard to contradictory information with the mileage on the car. There was a discrepancy between the advertised miles and the actual recorded miles and felt this should have been updated, as it could be misleading. This was taken on board and explained by a member of the sales team.

I love my new car and feel confident that I can contact Shrewsbury Audi at any time I may need advice or reassurance.

Really very good and a friendly manner in which nothing was too much trouble. Thank-you very much.

Friendly and professional customer service by the reception and the service department, reasonable wait to complate service and great service plan offer.

Polite, friendly, professional and efficient from start to finish.

Faultless service again. Used the collect and drop off service, was kept fully informed from booking through to payment. Excellent customer service.

My Audi is the 16th car i've had, and i can honestly say i will never go to another car manufacturer again! I've been so impressed with both my Car (an Audi A5 Coupe) and the service i have received from Shrewsbury Audi. All the staff, no matter which department have all been so attentive and professional. I would highly recommend Shrewsbury Audi, for both the purchase and upkeep of any audi! Thank you.

The team at Audi went the extra mile in finding the model i wanted and the desired colour .

A genuineley Great bunch of people doing a great job !WELL DONE!

Yes very pleased !
Apart from the fact the 2 new cars that I've purchased from you have had prepaid service plans but when you contacted me to book a service I was told that you had no record of this, when questioned about this I was told that it was because they were cash purchases.
It was only because I had kept the original paperwork that I was believed. I feel that this should be looked at and remedied. Mr D B. Telford.

we have been customers of shrewsbury Audi for eighteen years now and the commitment is still the same , to give people an exceptional service . We have just took delivery of our new A3 and I must say the whole experience was brilliant from the time we went in to the garage to sort out a new car, to the time we took delivery . We found all the staff very helpful and proactive from the moment you walk through the doors .
Keep up the great work .

Your questions don't allow for a true picture. The service was very good but as with a lot of customers it is getting very complicated. Lovely people but being ushered from one person to another and booking via service centres is not conducive to great experience. Most people want simple good competitive service without the high heel dollybirds that can hardly walk across the showroom with their heels. People like people. Purely from a brief time and study motion whilst I was in the dealership I ascertained that your costs of duplication which also gives rise to misinformation must be horrendous. The old saying is keep it simple and do what it says on the tin. Do that courteously and with a smile on your face and it is 10 out of 10 everytime.

Welcoming, helpful and non pushy. Explored range of vehicles leisurely.

I found Shrewsbury Audi extremely helpful, particularly the service manager and his assistants. I recommended Audi to my children and two of them have got Audi cars.

Ricky was very helpful and showed genuine interest in my requirements and went the mile to help me surprise my wife with the new car. He is a credit your company and would recommend him to others.

Excellent service from Shrewsbury Audi as always. Very happy with overall experience.

All round fantastic experience when we took our daughters Audi A3 for work.

Staff were very good and could not do enough ,Especially the service advisor

All round great experience

Fabulous service - friendly helpful and accommodating Totally fulfilled my expectations and more

Friendly staff and all measures in place with the current pandemic.

Used the parts department and was away within minutes
Cheers Shrewsbury Audi

Fantastic service staff very helpful & kind. Coffee very nice..

Am having series issues with my eTron first edition that s been in 3 times and the wing cameras still mist up when it s cold and humid

Splendid helpful service - in fact it went beyond what was required. Very pleased.

I was very pleased with my experience with Shrewsbury audi, all staff are warm and welcoming meeting all needs. I had a courtesy car and had no bother at all.

Great service, always polite and courteous. Can't really fault them.

Top class service.
Extremely happy with both vehicles and the way we were
Treated.

Excellent Service, sales executive Adam was fantastic, he has extensive product knowledge and gave as much advise and time I needed to purchase my new Q5. Patient, respectful and I never felt overpressurised. He went the extra mile when it came to the hand over as well, making it a very exciting and special time. Thank you Adam.

Visited other Audi garages but none could match the deal offered by Shrewsbury Audi. A good discount was always offered on servicing. Now on a service plan which is another great saving

Excellent bar for 1 minor blip which spoilt the car handover.

Our London business has just secured its third vehicle from this Audi garage in Shrewsbury. Fantastic and exemplary customer service again from Andrew and Alex and colleagues. Always one step ahead of the customer making the process very straight forward. Great work and we are all delighted with the cars. Well done you all. John Horton

I had a service today the staff are very welcoming and professional especially jess
The only place to get your Audi servest

Really happy with the service I recieved especially from Phil, he kept me informed throughout the whole process. Would definitely recommend and wouldn't think twice to give them a call if I had any question. Great service.

I waited whilst the service was done and it was a bit quicker than advised originally ... coffee was good too

Good customer service but far too expensive. Labour rates are completely unjustified.

Overall very good service from Audi Shrewsbury. I have 8 closer Audi dealers (according to Audi website) to my house but I continue to use Shrewsbury as my local Audi Dealer.

My recent experience with Shrewsbury Audi was excellent. All of the girls on reception were extremely helpful and took care of everything to do with my case from the beginning. Matt Smith in service was brilliant in keeping me up to date with the work on my car and helped me a great deal with the arrangements that I needed for transporting my car.
I am extremely grateful to all the staff involved for their pleasantness and help.

I have found the experience of buying my cars from Shrewsbury Audi very good

The car pickup, in-service update, and car return were all delivered by polite and helpful staff.

Great garage to deal with Aidan Coley, and Mathew Blackford where very professional in the handling of the sale and Mathew at the hand over of my new A6 was very good at explaining all the features of the car
Audi should be proud of this garage.
June 2016

Helpful when my local dealer wasn't. By the time my local dealer had rung back I had signed the order form in Shrewsbury!