Asogem Nederland Review

Beko / ASOgem
Vaatwasser gekocht van Beko. Slechte en onvolledige aansluitinstructies. Verkeerd aangesloten met als gevolg een monteursbezoek in opdracht van Coolblue. Na goed aangesloten, bleek de vaatwasser alsnog niet goed (klep gaat niet automatisch open na de vaatwasbeurt). Vaatwasser alsnog teruggestuurd en nu dan maar een duurdere Siemens gekocht.

Vervolgens een rekening ontvangen van € 84 voor het monteursbezoek. In meerdere e-mails uitgelegd dat (onder andere} de aansluitinstructies niet goed zijn en de monteur door Coolblue is aangevraagd, dus de kosten voor het monteursbezoek niet terecht zijn en in ieder geval niet voor mij. Geen tot onvolledige antwoorden van deze ASOgem. Wel dreigen met een incassoburo met nog eens extra kosten. Waardeloos bedrijf.

Conclusie:
- spullen zijn goedkoper, maar van slechte kwaliteit;
- service nog veel slechter. Met recht een ASOgem.

Nooit iets kopen van Beko / Asogem
Wel heel blij met onze Siemens, is z'n geld echt waard.

Bert top!
Made our dryer in no time!
Super thanks.

Went to extractor problem. Fixed a problem after some searching and trying. Hopefully lasting. But please. Mechanic was Bert.

Neat service and everything neatly placed. Old washing machine was defective, and was exchanged for a new one within the warranty!

Mechanic Bert gave good advice about the use of our dishwasher.
Service was arranged quickly, good communication, smooth appointment and a reminder just before he arrived.

Zeer tevreden over de service en monteur, kunnen andere bedrijven een voorbeeld aan nemen!

I asked for new buttons for my gas cooker and without mugs immediately responded to my super service message

Excellent help by Niels. He provides extensive text and explanations about what he does, understands his trade.

Shortly after purchasing the washing machine, it turned out that the car dosing took too much fabric softener. Reported this and soon we got an appointment.
Mechanic Ron was super friendly and knowledgeable. He helped us a lot and also gave us some tips!

Great service from Beko / Asegem and Ron.

Very well helped washer motor piece
Do know 10 guarantee but indeed 5 years on and without problems is solved. This is what I call service without hesitation and so TOP

Smiling mechanic Ron, walked in neatly at the agreed time. He discovered the problem with the dryer almost immediately and was able to fix it quickly. He also gave some useful tips regarding the maintenance of the BEKO dryer.

Thank you Ron for the pleasant and customer-friendly service.

Send yesterday mail with service request. Backed by Dennis the next day and helped to his full satisfaction. Absolutely great.

good service and quick handling of a problem with our washing machine.
technician Ron will be present at the agreed time.

Mechanic Bert had a solution to a problem with my dryer within 10 minutes. No fuss. Just a new one!

Having to use the service of Asogem in connection with a Beko fridge-freezer that broke down, neatly solved by Asogem. Totally great!

Mechanic Emiel visited, works super fast and very friendly

Yesterday mechanic Ron visited our fridge for the 2nd time. Again very satisfied with the service!

After I lost the filter unit of our dishwasher, I left a message through the website. I was immediately called back and a replacement filter is sent free of charge. Top service!

The washing machine was repaired quickly and professionally. Ron was a friendly mechanic who gave a message in advance that he was on the way. Tidy up and gave clear information about the washing machine.

I was already very satisfied with my almost 5 year old Beko dishwasher.
Now I had a leakage current problem that was quickly solved by a nice and knowledgeable engineer. Because I have a 5 year warranty, there are no costs charged.
Good and clear communication with Asogem and message from technician that he will be there in 15 minutes. TOP!!!

Bert has just been from Beko and has helped me a lot. Excellent service and customer friendliness

Ron came to make our new dishwasher. He was on time, neat and super fast !!

My 3.5 year old refrigerator stopped working, so no more warranty. I am handy and had already found that it was not the thermostat or compressor ... Had telephone contact and together came to the conclusion that the refrigerator had died unfortunately. Because I had so little pleasure from the refrigerator I was told if I would email my receipt and serial plate, an exchange proposal would be made. The proposal was if I paid 160 euros for the refrigerator to be exchanged for a new one. I think this is perfectly arranged as they did not have to do this. I am happy with it, thanks Asogem!

Super nice mechanic Emiel who solved everything neatly and accelerated the making of my induction plate! Professionals!

TOP brand !! As the motto promises, BEKO is truly a global brand and this has been proven again with service. BEKO has been the only brand that gave 10 years warranty on the engine (many other A-brands max 6 years). After almost 6 years of service my washing machine suddenly gave up and did not work anymore. I called the company and within a week I was allowed to hand in the old one and get a new washing machine. Also one of the last models. I am very satisfied with the loyal service of BEKO and will always choose this WORLD MARK! Chapeau!

Despite various negative statements on some forums, I am doubly positive about asogem and repair of my induction stove.

Great help by phone with a repair request. Neatly spoken to and thinking along in planning for the appointment. 30 minutes before time, a message that a technician was coming. That was nice, because had to be elsewhere all day and was therefore home on time.

Mechanic Emiel has done research professionally and cheerfully and solved the problem within 1 hour. Neat communication and where the first diagnosis turned out to be incorrect, but the second one, he has neatly resolved this on the invoice.

Thanks Asogem / Beko, I can cook again!

Where people work, mistakes are made. These are perfectly solved by BEKO. Thank you !

Unfortunately I have bad experiences with my Beko equipment. In my new kitchen I was advised to take the equipment from Beko because the price / quality would be good. Nothing could be further from the truth. My dishwasher didn't work and my built-in fridge had cracks in the back wall after a few months. My new freezer was so noisy it looked like a 20 year old freezer was running. The replacement service is good. I could have gotten a new fridge, but don't believe in this brand anymore. I was afraid that cracks would come out of nowhere again and then I would no longer be entitled to a new refrigerator. The freezer has also been replaced. So good service too. Only this freezer freezes so badly that everything I freeze dries out (bread, meat, etc.) and all other products such as ice cream and fruit are covered by a layer of ice. I paid 675 euros for a small built-in freezer that doesn't do what it should do: freeze properly. I can always throw away all my products because they can no longer be eaten. So it is virtually empty. Really a waste of my money.

After being helped, I read the reviews and YES, TOP service. Disconnected switch of my BEKO extractor hood sent free of charge while not covered by the warranty (4 years old) and do not need to ask. Absolutely the cheaper price range but very good service. Keep it up. Best regards. Singh

Service engineer Glenn paid us a visit. He was very friendly and helped us well and quickly.

Beko is really not bad. Always well helped. Sometimes you have to wait a bit longer because some parts have to come from Turkey, but patience is a good thing. Beautiful yet Beko Top.

Mechanic Glenn made our dishwasher quickly and professionally. Very satisfied

MECHANIC NIELS
Mechanic Niels kindly helped us with our dishwasher. He was very friendly and did a good job. The problem was eventually resolved. In this way we would like to thank Niels again for his expertise.

Satisfied with the good service. Mechanic Niels helped me a lot!

Today the mechanic was (Niels) we had a defect in the washing machine. Niels explained step by step what he was going to check and what it could be. If all goes well, the problem has now been solved and we can wash again.

They take a long time to make an appointment for you. For example they need two full days when you make contact, to schedule an appointment, instead of making the appointment right away when you are on the phone with them. For people without a dutch phone number: Make sure to mention your correct phone number in your message and not only the formular, their formular does not save non-dutch phone numbers correctly and they will keep calling the non-existent number, even if you tell them.

Problems with the Washing Machine. Mechanic visit fixed. Ron you are fantastic. Thank you. Mvg, A. Araz

Friendly, helpful people both on the phone and the technician. Washing machine is doing fine again.
Satisfied.

Beko Washing Machine broke down just after the warranty.
After a repair request via the website, the service center quickly and friendly contacted us and finally offered an appropriate solution to repair the machine. Nice that there are companies like Beko that are not only focused on sales but also find good service important.

Friendly Ron van asogem came for the 2nd time for the leaking washing machine. After a short search, the leak was found and fixed. Nice guy! Good service!

We had the visit of Freddy this Friday. What a pleasure!
- respect for time
- exemplary politeness
- formidable efficiency
- quick solution
A model employee, really!
ASOGEM is very fortunate to count him among its team.

I would like to thank Dennis very much for the good and fast service with the exchange of my washing machine
You get the hot shower from me
Best regards, Paulina van der Weijden

Well,
my Top washing machine did not work after 4.5 years, and the warranty had also expired.
Because I was almost certain that it was the engine, and coincidentally the engine still had a 5.5-year warranty. *
After contacting the service desk, I was speechless for a while
when the nice lady told me that the engine was no longer made, and that I got a new washing machine ... Wooww what a service,
and therefore never regretted the purchase of my other BEKO appliances * (heat pump dryer, built-in oven,)
I do not want to say whether it is the Turkish Miele but, when it comes to service, it is one of the very best ...
Thanx beko,
that we could wash clothes again within 72 hours ..

An appointment with a mechanic, takes about ten days, fine if your washing machine is broken, and he's only new and therefore warranty valt.Ook time you hear just before noon. That is what they call their method and there can be no deviation.

TODAY A VERY GOOD DAY ,, WASHING MACHINE KAPOT ,, I CALL WITH A DENNIS P FROM BEKO SERVICE ,, I HAVE STILL 3 MONTH WARRANTY, NEARLY 5 YEARS OLD I GET A NEW WASHING MACHINE, HURRY NOT TO BE BELOVED, ALSO I HAVE ONE BEKO DRYER, DOOR SPRONG SPONTANEOUS OPEN WAS READY MADE ,, 2 THE X ,, NEW DOOR THERE, ,, 3 THE X JUST A NEW GOT, WAS ALMOST A YEAR OLD GREAT SERVICE ,,,, WANTED A COOLER TODAY, , 1X GUIDES WHAT BRAND ,, EXACTLY .... BEKO THANKS, SUMMER YOUR CUSTOMERS SATISFIED ,, GREETING TINUS BOERS NEW DRYER WAS ALMOST YEAR OLD ,,

What a nice company is Asogem in Zoetermeer. you are kindly helped. Dennis really listens to you. Had bought a stove from the market about 2 months ago. I could get it cheaper so you do that.
At home I wanted to bake Christmas cookies but there was no baking tray in it. Asogem called in the assumption that the griddle would not be there.
Sure enough, and they still send it to me.
What a service, Chapeau Asogem zoetermeer, keep it up; I will be able to bake my cookies later.

Ron was our mechanic, we had a defect in the dishwasher and everything was resolved to our full satisfaction. He worked neatly and was knowledgeable and friendly. We are very satisfied !!!!!!

I do not recognize the bad experiences, perhaps the company has taken the feedback to heart. My faulty washing machine could not be repaired and was exchanged neatly and smoothly. Communication could be a bit better, for example, giving feedback that the data is complete and giving a time indication when they come by (I was only called fifteen minutes in advance after I had been waiting all day at home).

What a bad company !!
We have been waiting for a technician to come by for our washing machine for almost 4 weeks. Because the technician is ill, they have already rescheduled the appointment twice, of course it is human that a technician can be ill, but then such a company should send another technician. It is a shame that such a company only employs 1 mechanic.

You can also do something about your customer service, actually the name of the company says enough ASOgem, what a smart guy. ' 'If you know a mechanic yourself, rent it out to us'. I don't work for ASOgem you have to provide a replacement technician! This way you should not address the customer!

Oh yeah, we are still waiting for a mechanic to come by in 2020.

I have given 5 stars regarding
Repair. From my fridge / freezer

The mechanic was friendly and able to do just fine

Very poor customer service especially one Dennis, who needs to be retrained.?

Don't get involved with these asos! It seems as if they have consciously chosen an antisocial company name.

Promise after a bad review. Do not keep promises.
Very unprofessional and absolutely not friendly. We are simply being ignored.
Never a product for us that falls under Asogem.

My complaint was that my dryer stopped working. Mechanic Ron came to the door. What a nice man. He quickly understood the complaint. New printed circuit board ordered. Made a new appointment and before the appointment he called me to say he was nearby and asked if he could come over. What a good initiative. In short, fast, professional help and good initiative. I hope (if there is something else) Ron will come again ..

Customer-oriented and very nice help. I recommend Niels as a top mechanic of asogem Thank you, I am very satisfied!

Several times had mechanic Ron on the floor to make repairs to various equipment in the kitchen and everything is solved well! Thank you Ron for the knowledgeable and friendly service !!

Very friendly helped by employee of the service department. The engine of our BEKO washing machine is broken, arranged within five minutes that the machine is completely exchanged for free within a few days.

I would like to thank the boys who came here this morning to deliver our new washing machine!
Very thoughtful, very careful and cautious, without asking anything they offered to put the dryer back on the washing machine, full of praise for these "men"!
Thank you, Sjaak and monique van der bent rotterdam

Our new refrigerator was not in order, the glass shelves were not well tailored. After a quick response from Beko / Asogem by sending a technician, the complaint was also clear to him.
Without further discussion or "repair", a new copy was immediately offered and delivered within a few days.
So it is also possible: Compliments to Beko / Asogem

Despite the fact that the problem with our washing machine was not that easy to pick up, technician Niels helped us as well as possible. We believe that expert and honest advice is important!

My beko washing machine gave a strange error message and it took a week for the technician to come by. Fortunately, Ron quickly fixed it. Super friendly man

Company is hiding behind the paper rules. Does a repair on a device of 5 months without informing the customer and finds that it is the costs for the customer see the rules. Very bad and unreliable company have informed the media market about this.

Good service! Well helped by sending 1 mail, the reason is a cracked glass plate of a refrigerator, get a new glass plate for free. Very satisfied.

After having filled in my complaints form (Sunday) today by mail and telephone, my complaint is solved very quickly because of defects to the dishwasher of my son brand Beko, Dennis Pherai of Asogem TOP

After having had many problems with my heat pump dryer, drying time of 4 hours and sometimes even longer, the sensor was broken and the door warped. This is then resolved in the warranty.
Drying time still over 3 hours. Pulls an awful lot of dust from your textile.
Now big problems with the washing machine. 3 years and 4 months old. Suddenly a huge noise, a loud bang and glass clink. Glass everywhere. Clothes rotten.
Beko in the weekend not to reach.
I advise all people reading this. NEVER DO NOT BUY BEKO !!!! At the Mediamarkt it was recommended as a Swiss brand. So it is a Turkish brand. So also watch out with the Mediamarkt. They also don't know what they are talking about. THEREFORE, BEKO NEVER AGAIN. QUALITATIVE SUCCESS AND DANGEROUS.
And Asogem lets you die.

We have been waiting for repair of our washer / dryer combination for more than 2 months. Very bad !!. Local repairer is doing his best but now gets the wrong parts sent again so that repair can not be done. Curious when Beko takes its responsibility and fulfills its warranty obligation. Our last e-mail is also not answered, so little confidence.

17 Febr had contact again and was spoken to by Jelle what a terrible way of communicating. Never ever again a beko aso! -Gem for us

Today Ron has repaired our washing machine on behalf of Asogem
Ron is a fine correct and very polite well-working mechanic from Asogem
Thank you
Greetings Tineke Bouwmeester

The mechanic was very friendly and neat!
Thanks Ron for the top Service !!

Very satisfied with Asogem's service, the technician quickly found and resolved the problem.
This mechanic, Ron, is a friendly and correct man.

Mechanic beko Really super helped me first drying was defective 2x now dishwasher made customer friendly and everything solved quickly am happy with it

Mechanic Ron has neatly announced his arrival fifteen minutes in advance. Ron immediately identified the defect and repaired the washing machine. He was polite and pleasant to deal with.
We had the original purchase receipt and warranty card ready as requested. Very nice that it was also under warranty :).
In short: we are satisfied!

Good service .. friendly mechanic.
Very happy with Ron.

Mvg, Mrs. Heuzingveld

Received fantastic service. Everything explained clearly by mr. Ron. Really a great service and also very friendly. Thanks!

Spare parts sent quickly and without costs. Great service

What a terribly unprofessional company, the name says it all Aso-gem .. Customer-friendly, worthless products that do not work. NEVER buy anything here !!! It is a waste of money.

Very satisfied with the handling of my complaint. The part was ordered within 10 minutes. Very friendly employee on the phone. Talked to Dennis. Top!

Terrible unsympathetic company rude and no manners.
I would never make an appointment with that again,
totally not customer friendly.

With professional and friendly advice from a young man, a complaint was solved about a new washing machine, thus saving costs for delivery staff who had not installed properly. Honest company, for me next time a Beko !!!

Mechanic Ron had a very nice and professional man who explains everything neatly.
Ron has also set everything up nicely again.

Very well helped by the customer service,
Yesterday an email was sent and today they were contacted immediately ..
Top service. !!

Asogem / Beko deserves 5 stars for its service! From day 1 we have a hassle with the Beko refrigerator (we are just unlucky) but they always solve it quickly and professionally, without hassle. A real compliment, I would recommend it to anyone.

Am very quickly helped by the TD team, top service! Door washer broken, after 1 mail I am immediately called (5min later) by the TD team, after which a new door is immediately sent. It was just like that everywhere!

Very satisfied with how I have been helped. 10 minutes in advance I received a text message that the technician was on his way. The mechanic himself was a very friendly man. After 1 cup of coffee and half an hour of work, he was ready.

For the mechanic Niels 5 stars good friendly neat work from your service they need it, dude! You know here you converted that 9 kilos (new drum)

For beko / asogem include a star for the phone. They don't listen and they don't do anything with your complaint!

4 weeks without washing machine

Now waiting 3 weeks for a part. Promise after promise but also not a technician this week. Now I am told that it will take 2 weeks! Meanwhile already 5 weeks without washing machine. Outrageous just no feeling there for their customers

Our fridge was humming and the icemaker motor was broken.
The mechanic (Glenn) who came by had this repaired quickly and came across as very friendly, professional and professional.
Unfortunately we had not taken out a 5 year warranty from "Beko" but then the mechanic came up with the news that you got a 100% discount on the parts in the 3rd and 4th year.

In short, excellent service from both "Beko" and the technician.

Rob, visited us yesterday, friendly and skilled mechanic.

Mechanic Dennis has fixed the defect in my washing machine quickly and properly. Very friendly and knowledgeable. Also worth mentioning during this time, he adhered to the corona rules very well. The washing machine is running again, I am happy again (E. Lindenaar)

Very positive, both on the phone and the beko technician! Fast service and good handling.

Have now the whole kitchen full of beko na in the first instance thinking to have bought a good product now everything within the warranty term already 1 or 2 times broken. No matter how nice some people are, the less nice the rest. Never for me no more beko.

Neatly received a text message 30 minutes in advance before their arrival. Mechanic Niels is a very friendly man who has done his job properly and is skilled. Thank you for your skills.

Very satisfied with the word friendly tidy correct same instructions for use sent hope to be allowed to receive it by mail so.n regret that I have bought at media market that you do not get on the phone for two days already but the tape remains turned on at the end asogem called within 5 minutes it was fine top

Lamp for Beko tumble dryer received for free as a service. Furthermore, very satisfied with the Beko brand. I am also very satisfied with the communication with Dennis van Asogem.

Made an appointment last week, and this morning technician Ron arrived at the agreed time. Solved the defect in our dishwasher properly, and gave some good tips. Thank you Ron !!!!

Today mechanic Glenn has been to repair dishwasher. He has neatly provided all the information before he started the repair. Super satisfied.

tumble dryer brand; Beko type; DS 7331
purchase; 14-10-2019
Web store Art & Craft
Unfortunately I cannot give your product a good review.
My tumble dryer was already in fault with 1st use. Unfortunately I had not tested the dryer within the legal return period. This prevented me from sending the dryer back. Even if I would call in a disputes committee and possibly get it right, then I would return be impractical.
The Beko technician visited us on 21-11. The cause was found. This was not due to damage during transport or installation, but to a manufacturing fault.
The dryer can work via water drain (as washing machine) and via water reservoir. The hose to the water reservoir was blocked by a coupling that was (almost) closed. The condensed water could not be pumped to the water reservoir. This stopped the device.
I have asked the technician for a written or email report of the defect.
I told the mechanic that manufacturing defects occur at the best companies. And that is also true. But it is also true that quality control exists for this. That has clearly failed in this case.

On 02-12 the technician would come by with a new hose for the water reservoir. This was canceled via the telephone. With the statement that the hose was wrong. I asked for more information. It was stated that the wrong hose type had been ordered. worked in production for a long time. I am aware of how production works.
There are several options here;
-the defective hose is assembled in the factory. It is very unlikely that this manufacturing error is with a single device. At this moment there is insufficient data available whether this is a manufacturing error that occurs with all dryers of this model.
- it is also unclear whether this type of hose has been used with other models. That would be cost-efficient. I emphasize that this is good for both the manufacturer and the consumer. However, if quality control does not work, then this manufacturing error may also occur with other models.
-the wrong hose can be a wrong type of hose that has been ordered.This is sloppy but possible.It can also be that the defect in the hose in my dryer also occurs with other hoses.This means that there are currently no defective hose is available.
There is currently insufficient independent data available. If the parent company Asogem BV of the BEKO brand is not transparent about this on the website, then this situation remains unclear.

I have made a report about this. At the Consumers' Association, and on Social Media. I keep it up and keep it up.
I repeat, I can give neither your product nor the manufacturer a good review.

I prefer communication via an open platform. Such as the Complaints Compass of the Consumers' Association.
As of 17-01-2020 I have placed a complaint twice on the Klachtenkompas.T.n.v. the parent company Asogem Nederland bv. The company did not respond. Asogem has become inactive on the Complaints Compass.
As of today, 17-01-2020, I have not found any mention of this on the website of Asogem Nederland bv.
This is a good indication of Asogem.
I cannot recommend the manufacturer BEKO, nor the parent company Asogem BV.