I've been using Argus for almost 3 years, and I'm satisfied with their services. It's good that they didn't change their rate like other companies. I can still reach out to my account manager if I have any issues. I'm planning to open a secone bussines, definitely will stay with them.
Wonderful service from the company, terminal is extremely easy to use and troubleshoot. Sales agent was very professional, after switching my rate has show a significant drop compare to my other processor. And rate didn't fluctuate at all. Recommended to few business partners everyone,
I would like to say thanks to my sales rep. He gives me a good rate and services. He helps me to save a lot with better services than my previous processor company. I am really appreciated.
they are rip-off never i do not recomend to do bussiness with company
Tried this company at the beginning, 7 months from now. So far is Ok, I think it really depends on the sales agent. I am satisfied my current services, leave one star for future observer.
Not bad. The price recommended by a friend is the cheapest I have ever used. When the customer service is busy, I can directly find my sales Xiaochu to solve the problem quickly. Not bad. Recommend to a friend
Do not do business with this co they will rip you off their customer service is a joke getting a lawyer
A sales rep came to me saying Argus can offer me a lower processing rate. Then, I signed up with them. The price was stable as it promised.
The sales guy Norman is really helpful and saves us a bunch of money. I would strongly recommend him.
The customer service does not allow me to close my account, and the sales do not answer my phone. My account has been useless for 5 months. What does their company mean? Should I open it there and charge more than 100 yuan a month? Can anyone teach me how to protect my rights,
It took quite a long time and I feel pretty good. The rate is quite satisfactory and the service is good. It s too exaggerating to read a lot of comments.
We used to have a good relationship working along with this company. One of the worker named Shawn Liu helped us. However, we stopped working with them and even so, they continued to take great sum of money from our bank account even though we weren't working with them anymore. DO NOT TRUST THEM. They even refused to return the money stolen. They also refused to answer the phone or hardly help us. There should be a no star here.
We use argus merchant service couple of years, the rate is great, and also no contract if you don't want, it is really flexible.
Good services and the new QR code services helped a lot with our business. They have good solutions for us who really needed.
This household has not increased the price for more than two years
Don t get yourself in trouble! The Argus is totally a scam! They will continuous charge you over $$$ even if you call several months ago to close your account! The sales will say they are cheaper than others, which is just the opposite! They have so many hidden fees. I have the worst experience with them! I will never recommend Argus to anyone unless to the people I hate!
I ran a restaurant in NYC and this merchant company really helped me save a lot of money. I recommend it to everyone.
.Good price. The sale rep is nice, she gives me a very professional analyze. I like it. After compare and consider, we decide to work with Argus Merchant Service. By the way, customer service is good
A growing company. Great location and nice co-workers. I used to work here for a decent amount of time. Work is sometimes stressful but I've learned a lot and I kinda get used to working in a fast-paced work environment.
I used their service from last May, the customer services is great, and they did lowered my merchant services processing fees. I have changed a lot companies in past few years, but this one is truly trustful. The agent was very patient to explain all details in my statement, and always pick up the call when I needed them. I have referred my cousin to this agent as well, the agent give them also fair good rate and excellent services. I would like to keep working with this agent in the future.
The customer service answered the phone quickly and the price was good
My friend referred me to this company. Customer service is quick and helpful. I will definitely recommend this company.
Don't trust this company , I have been tryed many time to cancel my service with them 6 months has past , they still charge me . Send them back the card machin and cancellation form on March 2020 , this 3 years is a nightmare with this company ........
Please if anyone have any idea to cancel with them because they not picking call now for cancel the account
Happy customer with them since 2018. They really take good care of you so that you can focus on your business. Price is reasonable for the exquisite service. Full credit to Ms. Chu for her attention to details and quick response when you need Argus the most.
I have switched my processing company for three time ! This is the best one I never had. Lower fee, good services and the sales rep was really helpful during the process
I stopped this merchant service by March 2019,but they charge me monthly fee until now. Today is 7/17/2020, I check my bank account statement carefully,then I found out this true! Do not use this merchant service company,they are Thief !!!!!
I have cooperated with this company for five years. They are very responsible to their job, and give me good rate. I will always stay this company.
This company's management is all over the place. Overworking staff produces not profit, but burnout. Many began to resign because of how miserable the work environment was, and amazingly, they fired almost everyone! What a complete joke. Most of the inferiors have more education than the ones in charge. Stay AWAY from this place if you want to work here!!!
The company is basically a huge scam. We were promised to be able to terminate our merchant account if there were any dissatisfaction. We call to terminate our account a week after due to very poor customer service. The sale representives kept making up excuses as why we couldn t cancel the account and meanwhile still taking monthly terminal fees even after we sent their machine back. After couple months the sale representive SHAN WANG Promised me personally she would refund all the future monthly fees and terminate our account after 3 months (she said it was the company s rule that the merchant calls 3 months prior to cancellation, all of this is recorded on my phone btw). Since the representatives at this company constantly making false promises I asked her to sent me a email that includes what she promised, which she did. Not surprisingly they are still taking monthly fees from the bank and now her phone number is completely not in service. We try to reach her through the main company s phone but the representative told me she s still working there but they are unable to transfer me due to reasons. With this review I hope people will think twice before they do business with this fradualent company who scams large amount of people, mainly Chinese people who couldn t speak English well. I see posts of people who had the same problems with them, don t buy into their promises they will just keep your account open and take as much as they can.
It's my first time setting up credit card machine in my store. Mr. Cheung was very patient in teaching me how to use the terminal. Very great service!
Although there is unpleasantness, Miss Ye s after-sales service is still very good. Thank you.
This company is really terrible. The salesman I worked with at that time and I promised that I could change the company at any time in the future without any liquidated damages. At the end of April and I told their manager Ye to close the account, but so far I have not closed the account, and charged me 200 dollars. I haven't used their machines since the end of April. In short, the company's service is bad, do not close my account, arbitrarily deduct my money. This is a very terrible company. Never cooperate with them!
WORST COMPANY EVER!!!! I WISHED I CAN GIVE A ZERO STAR RATING BECAUSE THATS ALL THEY DESERVE IF NOT WORST. DO NOT SIGN WITH THEM. THEY WILL SCAM YOU! EVEN AFTER YOU CANCEL WITH THEM, THEY WILL KEEP CHARGING YOU. GOT SCAMMED OVER 2K. DON T BE A SECOND ME!
I've been using their services for more than 3 years. Great experiemce.
This is a very bad company. Since the first day I signed their contract, but they didn't service me for 1 second. They then started charging me, but I didn't know they were charging me at first. 4 days later I called them to cancel my account. The seller said, "I will help you cancel your account." Then I month later I checked my account and they charged me again. So, I called the seller. The seller said, "I already told them to cancel your account." I then called their customer service and they asked me if I used their credit card machine. I told them I didn't use their machine. They entered my phone number to find my account. They transferred my phone to a technical department. The technical told me they would cancel my account and give my money back in 1 month. 1 month later I checked my account and found they charged me again. So I called the technical department again. They said the same thing they said before. 1 month later they continued to charge me. I called them again and this time they hanged up my phone. They overall charged me $300 then stopped and didn't give me a refund. If i was able to give 0 stars that is what I would give. Chinese trick chinese!!!!!!
i used them for both my online and takeout restaurant. very good service.
Good Rate, very happy with the POS machine very easy use. Support service is always online. Never switch again.
I was planning to take one month trial, but after six month, the company keeps its promise. Manager Ye helped set up everything once we got the terminal. Very good customer services, will recommend people to give a try. Let the numbers do the talking.
I really like their services attitude. The agent always reply to me immediately when I need help. About the price, stable all the time . Not bad , nice a try.
I switched from other merchant company. They helped me reduce my processing fee for $100 a month.
Don't trust any of them any words! Once there is a problem, no one can help you solve it! That was the case two years ago! After two years I chose to give them a chance! But still! My problem has not been solved! Can't contact sales! The headquarters told me that I will contact me within one week of sales! Nobody knows!
After several back and forth this company finally resolved my problem. Even though it was months after ,I really appreciate it.
good company with good credit, I will introduce ARGUS to my friends
Excellent service. The sales representative was very attentive and helpful.
It was okay introduced by a friend, Miss Chu was very helpful
Great Service! Johanna Jewelry 234 Post Ave Westbury NY 11590
Nice staff there, easy to find. My business runs in Chinatown for over ten years. I just switch from BOA merchant services to Argus. BOA stole a lot of money from my account. The location is great for me to ask some services and get supplies. Recommend other owners try this company.
I have been using their services for several years. Rate is good and negotiable. Ms. Chu is a nice person. She cares about her customers and will answer my phone calls even during the weekend. Last time, I ran out of credit card paper. She sent me a box of paper rolls the next day.
I had used this company's service, then switched to another one. Finally, I switched back to Argus again, because I still feel good for their services and the rate is very stable.
Amazing workplace. People are friendly and the location is easy to find. Its right next lane to New York Stock Exchange!
It took more than three years! Did not rise the price! excellent service! recommend!
The sales offers me a better rate than my previous processing company. Also, he gives me great personal services. Last time I forgot to add tips, he picked up my phone call at 11:00pm. The sales rep end up being my friend. Very good!
Everything works just fine so far, waiting for the extra terminal. The agent provides solid services. Good.
I have switched to the company only two months, they offer me a good rate and help me to deal with the problem of the previous merchant company. I like their services.
STAY FAR AWAY FROM THIS COMPANY!!! They will have you sign a contract and alter it afterwards. Then they charge you exorbitant fees if you try to cancel within the time they say you can cancel without fees. Then they request you send back the terminal they provided only to delay acknowledging receipt of the terminal and continue debiting your bank account. Now I have a negative report on my credit for $170 left unpaid which was fraud to begin with. This is NOT a reputable company. They also have their base overseas so good luck trying to sue to claim damages.
For Sabrina. She is a good sale person. Too bad, I had misunderstandings with the Argus company. But nothing wrong with her. The problem I had right now, She patiently work with me and try to solve the problem.
This credit card processing company is totally scam. When their sales rep came to my store, that guy told me that their company provide lowest rate and no contract, no PCI fees no annual fee. When I saw the statement, I found they over charged me a a lot, besides the PCI fee annuel fee etc. I even found that they charged me on my bank account every single day. So that I call their customer services, and they told me I have to call the sale rep, because that is what the sale rep promise me. I try to contact the sale rep, he never pick up my call. Then I called the customer services again and stated that I wanted to close my account. They told me I have to pay $ 495 for early termination fee, because i have 3 yrs contract with them. I am so sick of this company and want to get rid of it. Really bad experience
Good service. Good rate. I used the service for several month. I was going to try just a month, to see if the rate would be rising. Well, now I have to say, the company kept its promise. I will keep using the service.
I watched the video on YouTube. It is a nice tutorial! Super helpful to set up my terminal !
Great experience, patient staff, trustworthy companies will always work together!
This company is not worth cooperating. We have worked with him for nearly 1 year. The charges are relatively high. Communicating with the customer service and sales managers for several months has no results. I had to give them up to change the company. I thought I had no contract. It can only be cancelled in a month, okay, after two months, I thought I could close the account, but I called the customer service, and people said that I did not receive any information to close the account. Do n t be fooled by them.
I here to give a star .holp someone in you company can take care the mistake sales rep made.it negatively Impact My own income tax.please help to correct the form 1099 for me.
Wonderful support from the company and my Agent. They are the right business to choose to save my money and my time. Highly recommend.
Argus was helpful and gave me a good price. Were willing to work with me and answer all lf my questions about the contract.
I have 2 restaurants and use Argus in all of them. Their customer service is pretty good. They are perfect for restaurants. Their deposits are timely and correct.
I really can t find a word to describe this company, especially the poor attitude of the Chinese service department. If you have a shop, you can try other companies. This company is really uncomfortable. After more than two years, I can't stand it and collect money randomly. During the epidemic, it was useless. I have to charge you 85 for a month. I called and asked why he was like you owed him millions. Then I finally suspended and waited for the new store to be opened. It was so cheap that every transaction was your money. I can't stand it anymore and turn off the call. You still hang up and don't answer the phone in all kinds of embarrassment.
TERRIBLE SERVICE!!!! THEY ARE RUNNING A FRAUDULENT BUSINESS AND FORGED MY SIGNATURE!
I had use this company for 2.5 years, and changed recently. During the period of time of which I used their services, the company violated the contract; charging more than what was stated, and I had to constantly call them. If you look at your statement, you'll realize that they charge statement fees, PCI fees, merchant club fees, and two semi-annual fee ($129.00 each time) a year. I found it extremely difficult to switch to a different company because they will keep charging your account, EVEN AFTER YOU'VE ATTEMPTED TO CANCEL MULTIPLE TIMES AND DID NOT USE THEIR SERVICES AT ALL. They charged $923 to my account, a $750 cancellation fee, $129 SIF-2 administrative and some other fees. Additionally, THEY SIGNED A CONTRACT FOR ME; FORGING MY SIGNATURE AND PRETENDING AS IF I HAD SIGNED THE CONTRACT. This company played phone games, has hidden fees, and most importantly FORGES YOUR SIGNATURE. This business is running as a scam. DON'T USE IT!!
The online ordering system works prefect! Thanks Argus, especially in this situation. Looking forward for the long term partnership. Keep it up!
I have been doing business with Argus for 11 months and kinda satisfied with their services.Compared with my previous merchant company, I m paying less fees now.
Consistently charge non compliance fees where we are always compliant an have to call each and every time for a refund. However it takes weeks to get a hold of anyone. Witched to Paragon Solutions
Don't trust any of them any words! The company cheated to hide the truth. Once there is a problem, no one can help you solve it and they just don't care!
If I could give less than 1, I would! Customer service is the worst I have ever experienced. Trying to get an English speaking person is very hard. You press one for English and get Chinese speaking people. if you can understand them, they will not help with anything. When I called one day( after being their customer for 3 years) I had asked when the contract expired. The salesman had supposedly faxed in the contract and the expiration date is cut off. They sent me this copy. I called back to ask about it being cut off and they told me it was either a 3 or 4 year contract. When I called my salesman Joe Mancuso, he told me to assume it had expired and to send back the machine. Now, keep in mind, if you send back the machine and the contract has not expired, there will be a very large cancellation fee. This is why I was checking with them first. When I called back again and asked the Chinese speaking person for a copy, she said this is not my responsibility to look up your contract !!! That is what she actually said! Of course, they send two pickup slips for the machine and no copy of the contract. Last time I checked, customers are pretty important to have, respect and help when necessary. ARGUS, you have it all wrong. I would not recommend this company to my enemy. As it stands, no one at Argus can tell me when my contract expires. I have been dealing with this for months. They take their fees out every month, but can t tell me this. As their employee said, it is not her job to help me. Wow! Just wow! Take my advice do not use this company. Any company that literally tells you it is not their responsibility to help you, is not a wise choice! I unfortunately learned the hard way.
Partner with Argus for 3 years, got two of my restaurant using their services. The Agent answered my call whenever I needed them, good services.
This is a ridiculous company! I did the business with sales agent Miss . Wang Shan. This company transferred my account to Card Connect( the other company) without my consent and any notice. I figured this out not until i want to cancel my account with Argus. The manager of this agent Miss YE blocked me so i can't contact with anyone to deal with this situation. One of those two companies even charged me $750 for no reason. Never do the business with Argus! UNBELIEVABLE!
A sales rep came to me saying Argus can offer me a lower processing rate. I signed up with them. They charged me for the first month before I started processing. It took me three months to get that refund back. And the rate was not low at all. I actually had a rate that's higher rate than my ex-provider. I tried calling the sales rep, but she did not pick up my call ever. Since I did not get the rate I was promised, I wanted to cancel the service with them. I called to the customer service and they made me call to ext 312 first and then ext 317. None of them helped me because they said they have to contact the sales person to approve on my account cancellation for no early termination fee. I asked how come I have an early termination fee, they said I have a three year contract with them. I even signed off any contract with them, and the sales rep said there's no contract and I could terminate my service at any time. I asked them to send a copy of "my contract" to me but they refused to do so. They kept telling me that only the sales person has the right to close my account and I should find the sales person. I told them I cannot find the sales person. They just told me then they had to charge me for $750 early termination fee. Please do not use this company. They are not upfront about their conditions and they will rip you off.
My sales rep helped me a lot, and I don't even need to call the customer service. Their customer service is kind slowly though. Then he helped me call the customer service.
Our store's credit card machine did not need to close the account and played a dozen times. The staff did not help you close the account. It was dragged for 11 months. Every month, I deducted more than 80 monthly fees from my account. Later, Or the person in charge of the company saw the information I posted before I closed the account and only refunded the monthly fee for three months. I paid the monthly fee for 6 months. In general, the person in charge of the company has the responsibility and the staff is too bad. For this reason, the staff must open the customer as soon as possible to have the confidence to cooperate with the company.
Don't choose this company! Even if you don't use its services, it will still charge you! When you have a problem, they will tell you that you need to contact the sales person! The salesperson s phone will never be picked up! Even if he is last contacted, he will tell you that these things have nothing to do with him and let you continue to find customer service staff! This makes me feel hard! In the end I still can't solve it!
They are patient and soved my problems. Before I pay more than 100 with a 1000 card amount but now it's juat 40.
They have been using them for 2 years, and they must check their bills very carefully every month, because they will often be charged extra fees, and then call the customer service or account manager of the service account to request a refund, just last month s account 75.41 of them were taken away, and now even the customer service phone can't find anyone ...
Switching to this company for more than two years is much better than the world.
Everything is good before signing the contract, there is no contract, tell them 60 days in advance to cancel the contract and return the credit card machine without any fee, it is all deceptive, customer service can not solve the problem when answering the complaint call, or let you find a sales person (after signing I can t find it.) Or it means that only customer service #312 can solve it, and the rest of the customer service is decoration. It's easy to find #312, but don't do what you promised. Finally, there is no way to go to the bank to prevent them from automatically withdrawing money from their accounts. In any case, I lost dozens of dollars, I hope you choose this company carefully, and do not want more people to be deceived.
had problems with the company, but the company had contact with us, they also helped me solve the problem, the company's service is very good.
I corporate with my sales rep for two years. I did refer my relatives and friends to him because he gives me great personal services. He pick up my phone call immediately. Or even if he was busy, he will let me know. Sometimes he calls me to ask me if I want the paper roll. Great man!
Before you do businesses with this company please think thousand times! I return there stuff still they took money from my account. Don t trust them please.
Do not apply for this merchant services, the service attitude is very poor, I personally experience, customer service zero points! When I opened the account, it was nice and I didn't recognize anyone when I wanted to close the account. When I wanted to close the account, the company called them. They asked me to go directly to my salesperson called jessica mao. The phone asked me to wait for me to turn around, but no one dealt with my problem. Finally, a man took the speech and deliberately slurred his attitude. I asked him what his name was. He actually came back to me. You don t need to know my name. What's the name... don't find this small company to do business! Quick detour!
Never trust this company, they hide the truth. it's nightmare!
Before opening the account, they promised not to charge any fees and deposits. After opening the account, they found that the company took $1800 from my bank. Then I called to consult, and the salesperson said that I would like to collect the credit card machine deposit and the deposit will be refunded when the account is cancelled. At that time I recognized it and didn't want to argue that it would be returned anyway. After four years at the company, they finally gave up their accounts because of their service quality and attitude. A few months later, I found that my account was still charged. After calling, I learned that I need to send the credit card machine back to stop charging. At the same time, the deposit needs to prove the bank's withdrawal record before it can be refunded. The next day I emailed the bank s record of money withdrawal to the company and sent it back to the credit card machine. Four weeks later, he had not received any information from the company, so he called the account manager to deal with it. Unfortunately, he denied the deposit. this is too scary! Shouldn t the reputation and professional ethics take precedence in doing business? !
argusinvision.com
