Jane Smith

Review of Argus Merchant Services

A sales rep came to me saying Argus can offer me a...

A sales rep came to me saying Argus can offer me a lower processing rate. I signed up with them. They charged me for the first month before I started processing. It took me three months to get that refund back. And the rate was not low at all. I actually had a rate that's higher rate than my ex-provider. I tried calling the sales rep, but she did not pick up my call ever. Since I did not get the rate I was promised, I wanted to cancel the service with them. I called to the customer service and they made me call to ext 312 first and then ext 317. None of them helped me because they said they have to contact the sales person to approve on my account cancellation for no early termination fee. I asked how come I have an early termination fee, they said I have a three year contract with them. I even signed off any contract with them, and the sales rep said there's no contract and I could terminate my service at any time. I asked them to send a copy of "my contract" to me but they refused to do so. They kept telling me that only the sales person has the right to close my account and I should find the sales person. I told them I cannot find the sales person. They just told me then they had to charge me for $750 early termination fee. Please do not use this company. They are not upfront about their conditions and they will rip you off.