The company is basically a huge scam. We were prom...

The company is basically a huge scam. We were promised to be able to terminate our merchant account if there were any dissatisfaction. We call to terminate our account a week after due to very poor customer service. The sale representives kept making up excuses as why we couldn t cancel the account and meanwhile still taking monthly terminal fees even after we sent their machine back. After couple months the sale representive SHAN WANG Promised me personally she would refund all the future monthly fees and terminate our account after 3 months (she said it was the company s rule that the merchant calls 3 months prior to cancellation, all of this is recorded on my phone btw). Since the representatives at this company constantly making false promises I asked her to sent me a email that includes what she promised, which she did. Not surprisingly they are still taking monthly fees from the bank and now her phone number is completely not in service. We try to reach her through the main company s phone but the representative told me she s still working there but they are unable to transfer me due to reasons. With this review I hope people will think twice before they do business with this fradualent company who scams large amount of people, mainly Chinese people who couldn t speak English well. I see posts of people who had the same problems with them, don t buy into their promises they will just keep your account open and take as much as they can.