Angara Inc. Reviews

Great customer service. Thank you for a speedy and geat response.

Unfortunately my experience with Angara has been a disaster so far.

Week and a half after ordering a Sapphire engagement ring, I hear not a peep. Emailed with no response, so finally chatted with a rep and they squeaked it out to me at the end of 2 weeks.

Got the ring and quickly examined it. My expectations were sky high since it was an "Heirloom" quality AAAA rated sapphire. Much to my disappointment there are 2 small cloudy lines that were visible near the top center of the stone. Definitely not the top of the line gem I paid for.

Well....no biggie since my girlfriend's law school graduation was pushed back 6 months. Angara returns are supposed to be easy right? Submitted my return request and .......... chirp chirp no response for 2 weeks despite my emailing customer service. Chatted with Barbara and was told I'd get a return confirmation by the end of the day. Nothing.

Maybe I'm the exception, but I know that I'll be warning everyone I know away from this place. I just can't trust this company with a high ticket item if their support is that shoddy.

Terrible product and customer service. Paid 1k for a ring and the stone cracked within a month and the gold prongs have became unhinged. Rude and disrespectful while dealing with customer service on the phone

I purchased this necklace for my GF's birthday. When she opened the box (which was very cool since it had a small LED light in it), she was stunned! I worked with Barbara from Angara to go over all of the specifics. Barbara was responsive, pleasant, and knowledgeable. I am not a HUGE Angara fan! Thank you! #LoveAngaraJewelry #AngaraJewelry

Wow the Mrs was blown away with these teardrop Opal earrings. And we received a garnet pendant as well. Very nice, no issues. The earrings were full of bling bling and were absolutely flawless. I ask and I received and the wifeepoo was blown away!

Website displays open 24 hours. I drove 2.5 hours in nasty LA traffic to find that they closed at 7pm. I arrived at 7:45 pm. I will search elsewhere for a ring.

The ring i got was nothing like the I ordered from the website . You can barely see the diamonds and it's smaller than it is meant to be. And I paid a lot of money for it . I eventually decided not to return it as I was charged customs fees . I was offered 10% discount and got 9.6 % discount . Again smaller than what I was told . Very disappointed with my ring

The ring I ordered is beautiful but most importantly, the customer service today was outstanding. There was a mishap in the shipping of the engagement ring I ordered for my girlfriend from the shipping company and I talked to their customer service rep Jeff. He was extremely helpful and went completely out of his way to help me get the ring in time. Much appreciated!

Beautiful selection and superb quality stones! Fantastic customer service as well!

I have not received the product yet and will review that when it arrives. I did want to say that my customer service experience was incredible. Nathan bent over backwards to help me make a purchase for my brother who is very ill. He wanted to get his wife earrings for Christmas as he will not be here then. Nathan really helped the whole process. I was very pleased that he was so helpful.

We looked at several websites to find exactly what I wanted in an engagement ring from a trusted company. I found Angara and loved their selection of moissanite engagement rings. FedEx delivered my ring today, and it's perfect! I am so happy with it. The forever brilliant moissanite sparkles beautifully, and the simple solitaire setting is exactly what I wanted. Thank you for making this important purchase an enjoyable experience. Also, my boyfriend wanted me to add that Barbara was wonderful to deal with.

Julio is wonderful and took great care to craft a piece of jewelry that my wife treasures!

I have worked with Barbara Stein at Angara. She is wonderful, warm, friendly, high integrity, and makes sure you are happy no matter what.
First and foremost, she is dedicated to her customers. Barbara is the best!

I have purchased 2 elegant items from Angara, a Tanzanite ring, and a Tanzanite pendant. Both of them are amazing, the quality and beauty surpasses anything I have seen out there. When it comes to tanzanite this is the place.

I am very very happy with my Jewels, and looking forward to my next purchase at Angara.

Thank you Barbara, Thank you Angara, a loyal customer

(Update: Angara responded below, claiming they offered a full refund. That was only AFTER writing this review, and I would have to remove the review to receive a refund.)

Our experience with Angara's custom department was very poor. We hired them to create a custom ring, and the process was fraught with difficulties:

1) We paid them up front to work through a series of CAD diagrams with us. We went back and forth and were happy with the fourth diagram. However, they then made and sent us a ring based on the THIRD (out of date) diagram. We sent it back.

2) Along the way, I would ask multiple questions or put in multiple CAD change requests. Barbara would typically respond to only one at a time, so I had to repeat myself often and spend a lot of time going back-and-forth.

3) The second ring that they sent to us was also not built to CAD specifications. They put in stones that were larger than had been drawn, which may have been intended as a kind gesture, but which prevented the ring from matching with another of my wife's pieces of jewelry. We found it unbelievable that they would deviate from the CADs again, given how clear it was that specifics mattered to us.

4) When the second ring arrived, the stones were loose. We expected them to loosen some over time, but certainly not to be shipped to us loose. We had to pay a local jeweler to fix them.

5) Because we had gone through multiple rounds of the ring not being built to our specifications, we asked for a full refund (before going to our local jeweler). Angara refused on multiple occasions, despite their quantifiable failures.

It may be that working with Angara is a good experience when you have a rough idea of what you want and are flexible on the specifics. However, if you are seeking attention to detail, it would be best if you look elsewhere.

My husband bought me one of Angara s opal rings as my engagement ring. It was absolutely gorgeous and just my style. I was so excited to wear it in public. I wore it almost every day, making sure to remove it before washing my hands and being mindful of it. After a few weeks, the opal stone cracked and a piece fell off. I contacted Angara about this problem and they proceeded to tell me that opal is an extremely fragile stone. They sent me some tips on how to care for it and if I wanted to replace the stone, it would be $350. So I let this one slide, paid the $350 and got my stone replaced. The second time I was EXTREMELY careful with my new stone. In fact, I probably wore the ring once a month, on very special occasions. I made sure to follow all their tips and not get the stone wet. Next thing I know, the stone chips again, which really caught me by surprise considering I was conscious of not even bumping my hand on things. I reach out again and they basically tell me there is nothing they can do and proceed to tell me how fragile opal is. I was so devastated but paid the $350 to replace it ONCE AGAIN and this time I make sure to buy warranty. I promised myself I wouldn t wear it until our wedding day. Wedding day comes, I strictly used it for the ceremony and took it off for reception. The next day, I am at a restaurant eating sushi and I notice the stone is GONE. It completely fell out of its socket and if course I couldn t find it. I reach out to Angara, ready to use my warranty only for them to tell me warranty doesn t cover damage or loss of stones! Angara even told me I should look into getting an opal necklace instead of a ring. Why would you offer opal rings if you knew how delicate they are? My husband paid so much money for a beautiful ring and now I m left with a stoneless ring.

I have nothing but amazing things to say about Angara.com. Ordered 2 pearl necklaces (AAAA Gemstone Quality). Both pieces were exceptional! Well designed, great quality stones/pearl, etc. Even the gold chain is pretty cool because it has this embedded mechanism where you can shorten it or extend it, which is the first time I have ever seen this. Thank you Ankit for the wonderful experience!!! My mom and I are very happy with the pieces!!

Customer service was great, in the beginning. Then, after the SECOND time I lost a diamond from my wedding band, they had me send both of my rings, engagement and wedding ring, back to the company for them to thoroughly check and repair or replace my wedding band. I never heard from the company after my rings were delivered. Tried to reach out to customer service and felt like I kept getting the run around. For the record, going without your jewelry for long periods of time, especially your wedding and engagement ring when your newly married, and going without information about their return SUCKS. I was never trying to rush the company, just wanted information as to the status of everything and the plan. My rings were returned after about two months without a word from the company about what was done, and without them communicating that they were on their way back. In this era it is disappointing that there is no online support (e.g. no way to check order status, etc.). You can only get information by dealing with a customer rep. Angara is quite a bit difficult to work with on your schedule, especially if you live non the east coast. Yes, I do realize that time zones are a pain in the butt, but at least have some online support and information on how long one can expect things to take. Another stone has fallen out of my ring, all three of which have fallen out of the same exact spot. Quite frustrating!

Ordered a ring through Angara. Had to have it resized. It came back with a chunk of metal on the inside, so we returned it again. Then, we lost a small diamond off from it after a couple of weeks, another shipment back to them. Got it back, it fits great and it's beautiful. The customer service was very responsive and they were quick and attentive to the issues we had.

#LoveAngaraJewelry #AngaraJewelry
Gorgeous ruby ring, very beautiful. This was a great purchase!!!

I ordered a gorgeous ruby/diamond ring for my wife as a 29th anniversary gift. I am completely blown away by not only the amazing piece of jewelry....but the customer service, attention to detail in the packaging, and the overall experience has made me a customer for life. I have purchased many pieces of jewelry in the past, but Angara has set a new standard in what I expect a jewelry retailer to be. We cannot be more pleased with our purchase...

Not so well, when i searched for clothing, this company keeps coming up. I just want to buy shoes and this company Angara keeps coming up

I returned merchandise I did not like and ask for a refund, all according to their return policy. Instead they were only giving me store credit claiming that I missed return window, which I did not.

update: I had to take this matter up with my credit card processors and BBB, as a result company did issue a refund.

Had some problems with shipping, but Barbara went out of her way to fix it for me. When I finally got the ring, I was surprised to find that it was much more beautiful in person than it was online. My fiance loves this ring! I'll definitely be buying from here again!

I absolutely love my engagement ring. The amethyst is beautiful and the setting is unique. Thank you, Angara!

I wish I had read the Google reviews before purchasing my wedding ring from these guys. I wore it for ONE month before a stone fell out. There was no damage at all to the ring, but like others have mentioned, they said I had damaged it. They will not admit to any defect. So much for a "lifetime warranty." Very dishonest about that on their part. They kept saying that because I didn't buy a warranty, nothing was covered... But according to their "lifetime warranty," they supposedly guarantee against all defects of craftsmanship and materials. Well, that requires their admission of a defect. They charged me for the repair. And to top it all off, they sent it to my old address. I had updated my account with my new address, sent the package to them with my new return address, and included a note inside with my new address. Thankfully I still have family at the old address, but if I hadn't, my ring would likely be lost. We got my husband's wedding band from them too, and are happy with that, but it's simple and there are no stones that could fall out. If you're purchasing anything important, especially something with a stone, you're better off finding a company that will honor their basic warranty.

I bought my wife's engagement ring from Angara and recently bought her another sapphire ring. We love the quality and the look. She gets tons of compliments on it. #AngaraJewelry

Absolutely LOVE my ring! So beautiful! Just as described and delivered when they said they would even during COVID-19. Will be back for more!!

Ordered a peridot necklace and earring set to be delivered for Mother's Day. It did not arrive until the Monday after. Beautiful jewelry though! The free chain that came with the necklace broke within the first two weeks. When I called they said it couldn't be repaired and would have to be replaced for $99. I thought this was very unfair as it was a new necklace. I won't buy from again.
UPDATE-they replaced the chain once I sent the broken one back. I received the new chain with a knot in it near the clasp, but was able to untangle myself.

If you are looking for gem stone jewelry, look no further! I have never seen such beautiful stones, and you can't beat the prices! Their customer service is second to none! Every person I have talked with (Ankit, Barbara, and Jeff) have all gone above and beyond! They are all so knowledgeable, so friendly, and so professional. I cannot say enough about my experience, this company, and their gorgeous jewelry! If I could give them 10 stars, I would. Thank you, Angara! You will definitely be seeing more orders from me! :)

My ring just came. It is so gorgeous! I couldn't be happier. We decided on the heirloom tanzanite, and I am so glad we did. The color is breathtaking! The diamonds along with the rose gold just make it that more beautiful. I am so pleased and would highly recommend Angara to anyone looking for jewelry that you just don't see anywhere else.

Phenomenal Customer Service. Ankit and his family are a refreshing change in a jewelry industry dominated by big box stores. From the initial order, to the numerous changes - the team at Angara offered an unparalleled level of customer service. After a 3rd party appraisal, I can confirm the quality of this ring exceeds what was advertised, and my own initial expectations. My fiancee also loves her ring which is a plus. Good job team its been a pleasure working with you and you definitely will have my business going forward. Thank you

Angara set the standard for customer service!
My son was short of time to get hold of the engagement ring that he needed when proposing marriage to his girlfriend. Jessica was able to reduce the normal 7 day lead time down to 2 days!
The order was placed on a Wednesday and the ring was delivered on Friday, amazing service. I emailed Jessica and spoke with her, and it is clear that Angara put the customer first. She could not have been more helpful, this is truly 5 star service!
Thank you Jessica and your team at Ancara

Terrible customer service. My first order was for a birthstone pendant which was beautiful. Second order was for matching stud earrings which didn't match in color. Returned them and after more than a month trying to communicate with them I gave up and told them to return the earrings. Without any notification they didn't return them, they gave me credit.

This was my first time buying from Angara, but it won't be the last. I found exactly what I was looking for, and the customer service couldn't have been better. Barbara made me feel so comfortable, picking out these lovely Morganite studs was like shopping with a personal jeweler who I had known for a long time. And did I mention that they came a day ahead of when promised, and in plenty of time for Christmas.?Thank you so much.

This Sapphire and Diamond ring that I bought from Angara is the best ring in this style that I have ever purchased. Without question. The diamonds and sapphires are of the best quality, and the craftsmanship of the ring is top notch. I have bought at least 5 rings of this style over the last 20 years and this one is by far the best. Other rings had nice diamonds and decent sapphires. Or it had nice Sapphires and terrible Diamonds. Or even worse, a light malleable gold band that scratched and bent over time and felt cheap. Angara has delivered the best combination of all three: great diamonds, incredible sapphires, and a sturdy, bright gold band. I will never buy from anywhere else should I need another ring like this. AWESOME!! #AngaraJewelry

I was hesitant about purchasing something as personal as jewelry sight unseen. However, after speaking at great length with representative Barbara,
I felt confident that I made the right decision. She answered all my questions, realized that I was a bit nervous and took all the time I needed to completely explain the product. She's a gem, so knowledgeable and patient! I will certainly purchase again because of her.

#LoveAngaraJewelry #AngaraJewelry
I've tried so many jewels.~ this vivid red touches me ~Gorgeous ruby ring, very beautiful. This was a great purchase!!!

Well, I love Barbara. I m waiting for a dazzling very red ... hopefully R6/6 (fingers crossed) ruby to come my way. Nevertheless, while I wait, I called to make sure I d picked the right ring. Barbara took the time to inform me about the rings but more than that... she was personable, kind and down to earth. She is an assets to the company and I m happy I picked them this far!

I ordered some aquamarine earrings and a necklace. The quality of the jewelry was great (high end quality and craftsmanship and way beyond anything you could get at typical brick and mortars) and the customer service was excellent. I had to ship it back to swap for a shorter chain and different earring backs, and it couldn t have been more seamless or straightforward. I think the overall value is very high. It was a great experience and they have definitely earned my loyalty!

The engagement ring I have is absolutely stunning! The opal has exquisite color. Couldn't ask for a better ring!

#loveangarajewelry #angarajewelry

#LoveAngaraJewelry and #AngaraJewelry Excellent price and value for the opal earrings we purchased for my wife's birthday (Oct. birthstone). The process was easy and shipping was very quick. If there were any negatives about the whole process it would be that we could not see, hold, or try the item prior to purchase. I had some skepticism about purchasing jewelry on line but Angara assured us with a guaranteed return if we did not like it. I do recommend ANGARA JEWELRY if you want quality and convenience with fast shipping.

Angara is incredible! My son bought an engagement ring for his fiancee while going to school in Hawaii. Angara COMPLETELY removed any anxiety from the purchase over the internet. They made sure that the ring was delivered on Saturday so he could make his proposal. They gave us their personal cell phone number to insure that everything would go smoothly. I HIGHLY recommend Angara! They have a customer for life! Well done and great customer service Angara.

Visited with my friend Service is very good Food is tasty.JOY,s service with a smile gives you joy.

I bought an amethyst wedding ring and my wife loves it. #LoveAngaraJewelry #AngaraJewelry

Could not recommend them more! I am in England and they have been so amazing at dealing with the numerous postal problems we have had. None of which were Angara's fault but the customer service team have been so patient and helpful every step of the way. Fantastic company, thank you so much for the beautiful ring and all your support!

Avoid this company. Substandard product, poor workmanship, incompetent customer service.

A very special gift - a beautiful sapphire and diamond eternity ring from Angara presented handsomely in a lighted box. Best of the best. #LoveAngaraJewelry and #AngaraJewelry

Well, I am a person for whom color is important and am very picky about the different hues of a stone. But Angara understands this and they exchanged my earrings until I got the color that I loved. I have bought earrings from them three times now and Barbara has always been extraordinarily accommodating and efficient. Thanks much, Angara. I'll be back!

Bought alleged aaaa pearls. Necklace and matching earrings. Earrings came unattached to display box, attached them. When recipient opened box, pearl was unattached, either set wrong or damaged in transit, no matter. Took a day to get back to me. Never responded to emails. Barbara Klein who is alleged service mgr, responded to call, said must send back earring to verify broken (what do you think?). Said after verifying, will make new earring and send, takes a couple weeks. Ruined my holiday as it was my significant others big gift. It should be a drop everything and make this right, not a complex adventure in returns when it is so blatant of a defect and a 3k investment. Took to local jeweler and had fixed in a day at my expense rather than more hassle from Angara, but after it falls out once they are not as strong and more likely to happen a second time.

Oh and I did I mention they record your calls without notice?

Avoid these people

The company has been with me helping the entire process. The ring had a slight flaw when arrived. I contacted the company and I was instructed to send it back and they fixed all is my concerns.

Ankit was extremely helpful and patient in helping me design a three stone pendant that included the birthstones of our three boys that I gave to my wife on Mother's Day. It was custom, not available on the website, pricing was reasonable, made and delivered in about one week. She loved it. Very impressed.

Feeling deceived since the actual product is not of the quality as what's depicted in the picture.
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***Update***
The owner has been nothing but super nice and helpful. She reached out immediately to find out what happened to my ring. She provided me with a return label and is in the process of redesigning my ring!!! I've never experienced such personal customer service ever. Thank you Barbara!

This is my second review. When my ring arrived, I was immediately concerned the prongs were far too thin to secure the pretty Garnet stone. I received a call from Barbara due to my review, which seemed like a good sign of company service...Sure enough, after wearing the ring three times, the stone turned half way around. I immediately took it off as I was concerned it would be lost. while in a secure box, taking a car ride 20 minutes home, the stone fell out! I have had this a little over a month! I have called Barbara in customer service again, who is on vacation through next week. I should have returned it the second I received the expensive ring and had concerns. The stone is pretty, so I stayed hopeful. The quality of the setting is so very poor I am amazed this company is still in business. Shop elsewhere.

I absolutely love my engagement ring. The amethyst is vibrant and the setting is unique. Thank you, Angara!

My wife absolutely loved the necklace I bought for her from Angara!! #LoveAngaraJewelry #AngaraJewelry

The ring i got was nothing like the I ordered from the website. Worst thing is they don't let bad reviews go thru their website!! Beware. I wish I read google reviews before shopping angara.

I purchased a ring from Angara for my wife. After a few weeks the stone fell off the ring and was lost. Not only did Angara replace the stone, they apologized for the iinconvenience. Everyone I spoke with during the experience was helpful and friendly.