Unfortunately my experience with Angara has been a...

Unfortunately my experience with Angara has been a disaster so far.

Week and a half after ordering a Sapphire engagement ring, I hear not a peep. Emailed with no response, so finally chatted with a rep and they squeaked it out to me at the end of 2 weeks.

Got the ring and quickly examined it. My expectations were sky high since it was an "Heirloom" quality AAAA rated sapphire. Much to my disappointment there are 2 small cloudy lines that were visible near the top center of the stone. Definitely not the top of the line gem I paid for.

Well....no biggie since my girlfriend's law school graduation was pushed back 6 months. Angara returns are supposed to be easy right? Submitted my return request and .......... chirp chirp no response for 2 weeks despite my emailing customer service. Chatted with Barbara and was told I'd get a return confirmation by the end of the day. Nothing.

Maybe I'm the exception, but I know that I'll be warning everyone I know away from this place. I just can't trust this company with a high ticket item if their support is that shoddy.