AMJ Campbell Van Lines Vancouver Review

The move was smooth as expected, the staff was on time and efficient. The only issues I have was some unexpected charges and the initial quote was a bit lower than the actual weight.
Due to Corvid19 I ended up 2 additional month of storage, and it would be nice if Amj can offer some discount for my storage fee during this tough time, unfortunately we didn t get a break even if we ask.
Other than that the move was smooth, reliable, and efficient, the crews was friendly and took good care of the loading and unloading.

We moved across Canada using them and they did a wonderful job of getting all our stuff packed away and safely arriving on the other side. Arrived on time, friendly, and the cost was very reasonable. I also recommended them to a friend and her move went great as well. I really wouldn't use anybody else, knowing how many problems can arise with different companies.

We are having an absolutely horrendous time dealing with this company. We ordered a new couch through Urbanbarn to be delivered by AMJ to our apartment. The height of our building elevator was 94 inches. Diagonally the elevator was 110 inches. The couch being 92 inches long we thought this would not be a problem. The delivery drivers upon arrival looked at the elevator and stairway and said it was impossible. They refused to make another attempt and left. When I learned this had happened we called AMJ to convince them this move was in fact possible and we had measured it to be sure. They claim they took photos of the elevator and stairs which prove it was impossible. None of their photos were taken with a tape measure in the shot for scale, which is standard procedure to make these sorts of claims. The stairwell is also more than wide enough to fit this couch, and in the chance it was not, the fire exit door can be opened on each floor to make room for a 3 point turn. They continue to refuse to make this right, despite the fact that they have no rebuttle to the measurements we have provided. Instead only referring to their own photos, which as mentioned have no measurements to scale. In the future we will be avoiding this moving company and would highly discourage others from as well. They seemed much more preoccupied with covering their own mistake than making an honest effort to do right by a paying customer.

I recently used Atlas/AMJ Campbell for a cross country move from Vancouver to Toronto. If you're looking for a moving company that is professional, timely, and respectful of your belongings then this is NOT the one for you. Their packers showed little care for any of our belongings, they showed up unprepared for a standard move, and customer service was nonexistent when any issues came up.

Moving is stressful by itself but the people working at this business will not give you any peace of mind. Save your time/money and go elsewhere, it would be hard to believe you'd end up with a moving company worse than them! Brutal.

They just moved up 2 dressers for us and they took all the wrapping with them. It was great cause they also wore blue shower caps on their shoes. Very happy with their service. Would book with them again!

Very professional, friendly, and efficient service: I highly recommend this company!

To be honest.. this company does not even deserve the 1 star I have given it. Ordered furniture through urban barn.. was scheduled to arrive on the following Tues. Instead arrived Fri.. missing the side piece for the bed. We were told the delivery of the remaining piece was a priority and I just received a call that it will not be delivered until Thurs. Absolutely ridiculous - not to mention the state of the furniture when it was delivered - they had clearly dragged the furniture, causing the plastic to rip and the dark stain to be scratched off parts of the wood. Would NEVER EVER EVER recommend this company - one of the bosses I spoke to was also incredibly rude on the phone.. instead of trying to de-escalate the situation. Urban barn also needs to take responsibility but at least they are apologetic and not rude like AMJ. ZERO for customer service. ZERO for reliability.

AMJ Campbell were great in assisting us with our big office move a couple of weeks ago. Sylas and his team were well prepared, easy to work with and very reachable when last minute things came up. They were also very efficient and friendly and we are certainly satisfied with their services!

Best movers in town, took time to pad everthing and get it done right.

AMJ moved us from Langley to Parksville on the island. Super team work from Tracey and Derek who took care of our needs and our belongings in a very professional way. I highly recommend AMJ for all your moving needs.

We hired for moving from condo to our townhouse. These guys were the best. They got it done and made the move easy for me.

We used AMJ Campbell to move our family from Surrey to Salmon Arm BC because they were my company's "preferred vendor." Big mistake. Their packers showed very little care for any of our belongings, several items were broken due to very shoddy work. They seemingly opened a box and just threw whatever would fit in it without thinking of the condition of the items once unpacked. They also failed to explain their policy of repair or replacement (which turns out its whatever is cheapest for them.) Upon arrival to our new home we found my wifes antique dollhouse to be completely destroyed due to inadequate crating/handling. The movers assured us it would be repaired to the condition it was in before they packed it. Not the case once the adjusters get involved. The dollhouse is an antique passed down to my wife by her now deceased grandmother and will cost me almost triple to repair it than what AMJ is offering for replacement. Thanks alot AMJ, me hiring you is costing me money to repair stuff that you broke, seems fair.

One of the best deliveries I have ever experienced! Gave enough advance notice for the delivery date and time! Came on time and took great care to avoid damage to my hardwood flooring! Very courteous delivery staff and overall makes me want to choose Allmodern and Wayfair again!

I've been using AMJ Campbell across the country for local and long distance moves. Moving is stressful, but they make it easier.

Very happy with moving household furniture into storage Lisa was a lot of help. 3 men moved and packed a 4 bedroom house in 2 1/2 hrs Hope move into new home goes as smooth.

Very professional hard working crew. Nice guys who did a great job for us.

Debbie and the Team at AMJ Campbell made my move so easy. And saying easy isn t usually in my vocabulary because I m such a control freak. This was honestly so stress-free. The packing team was incredible thorough, careful and efficient and so friendly. The moving team all greeted me and got right to work. There was a bit of a hiccup because I mistakenly said a piece of large furniture was easy to take apart (and wasn t). But the team made sure it was carefully taken apart and and packed well despite taking more time. I d use them without hesitation.

Horrifying. On the Ottawa end, the movers were professional, but once our things arrived in Vancouver, there were cracks or chunks out of pieces of furniture, they were literally rolling boxes with glassware in it (we lost ten glasses and a few plates). We haven't opened our art yet, but we're terrified at the prospect. Some things that were wrapped in protection were unwrapped by the time they got to BC, one being our bed slats, and of course one went missing. So frustrating.

Moved from BC to Ontario. Terrible experience. They lost a piece of original art, no one is taking any responsibility as I can't prove it was actually lost. I can tell you where it isn't, in my home! Some items were damaged in the move, and were fixed. However, I would have expected more. Will not recommend Atlas or any affiliates after this experience.

This was one of the best movie I've ever experienced. Sometimes they can be very tiresome and stressful put the service we got from Tracy and his team were I would highly recommend them.

We had a great experience with AMJ on our complicated move. Debbie helped coordinate pick up from 3 different locations with delivery to one location in another part of the province. The truck owner, Tracy and his crew ,were extremely professional and not a single item was damaged or broken! They also came in on budget which was excellent. The only part that could have been improved upon was we did not know the time of arrival at the drop off location until just a couple hours in advance.

We had our first experience with AMJ Campbell's moving team this past week. Our reaction was WOW!!
We were extremely impressed with the professional quoting process, and the friendly, hardworking team that performed the move ensuring that meticulous care was taken with our clients belongs. They even came in under the quoted amount! We have already booked our next clients move with AMJ Campbell. Thank you so much for the amazing customer experience!!
Cheryl Blaney
Co-Owner, Next Chapter Senior Services
Relocation and Transition Specialists.

They show up at your house without confirming a delivery time. Twice it happened to me. Horrible experience. Automated message system is extremely inefficient.

Heidy and her entire team were wonderful, polite, friendly and the ultimate professionals. So caring and careful. I give them 5 stars with no hesitation!!!. Thank you again so much.

A great local crew that worked hard to get the job done. Lots of consideration for us and our belongings. Highly recommend.

Hello,
I would just like to say that your crew did a move for our business today for medical pharmacies as well as destruction and garbage removal, they were friendly, fast and efficient.
I would like to throw out an extra thank you to Brandon and Sean who stayed behind for the garbage removal and were very helpful in assisting me with moving around furniture as well as making and loading boxes for internal storage.
Will definitely use your company again in the future.
Thanks
Kelly

I used AMJ Campbell for my local move, and the guys were fantastic. They showed up on time, we super easy to work with and wers very efficient. The cost of the move was $400 less than the quote, I was really surprised to see that. There were also no hidden charges or surprise fees. I will definitely use them again, and recommend them to my friends and family. Thank you for the great service.

Tristan, Eric and Darren are doing my move now and I could not be happier. These guys are the most professional movers I have had so far and I moved a lot. I know who I will call next time I move. Great job guys

Love dealing with Tia Stevenson and very professional approach to a move from Vancouver to San Francisco. Very happy with my experience!

Update 17 Sept. WE ARE MISSING SOME OF OUR GOODS AND COMMUNICATION HAS BEEN REDUCED TO 0. Rating is going to change very soon.

Used for both our international move and local piano move. Excellent service and easy communication.

I interviewed 5 moving companies for our BC to AB move. I asked all the questions, I researched and researched. I chose AMJ as I falsely believed they were an honourable, upstanding company. Please learn from my mistake and do not hire this company!! AMJ makes false promises, your belongings ARE NOT INSURED if you pack yourself. Apparently you have to pay them thousands of extra dollars to have them pack your items to be insured. I was told on numerous occasions I was insured and not to worry. From our moving consultant to our driver we were reassured over and over again. My pick up raised red flags immediately. Our moving consultant did not estimate the amount of items we had correctly. Our truck was supposed to have another clients items as well as ours. They had to cancel the other client as there was nowhere near enough room. At the end of the day the crew was literally stuffing the truck with our belongings. On the delivery end the crew were not careful with our walls, boxes or furniture. We paid extra to have our big screen TV s crated and found out they did not crate one of them. Still awaiting a response from AMJ regarding this mistake. Not to mention they lost the power cord to one of our TV s. All of our furniture arrived dirty, some damaged and some missing furniture pegs. Once we started unpacking we discovered 2 of our boxes had damaged items. I filed a claim as instructed. AMJ replaced my tv power cord(took 2 weeks) furniture pegs and they covered the wall damage. I was told my boxed items were being denied as I failed to take pictures/keep the damaged boxes. I had no idea I was to keep the boxes!? They sent a furniture repair man to fix my damaged tv stand. He proceeded to tell me how great AMJ are with claims and he could not believe they would not honour the remainder of the items in the damaged boxes. They have completely refused my claim for my boxed items, we are out at least $2000. We have lost some irreplaceable items. I used extra bubble wrap, paper and padding for all of my fragile items. I have been told if I had the damaged boxes they would honour my claim. I have also been told the reason they won t honour my claim is because I packed my own boxes. So two conflicting statements. I have contacted them numerous times and I am met with robotic responses. I have given AMJ plenty of time and the opportunity to make this situation right and they absolutely refuse to. BUYER BEWARE!!

Eric did a very thorough job of packing all my belongings. Everything was well-padded and protected. On moving day, Gustavo and his crew wrapped and padded my furniture with great care. All work was very professional and efficient.

Thank you Jim Froese and your professional Staff. On March 5 my wife's Mother celebrated her 86th birthday! she declared that she was ready to move and was looking at the Wexford Senior Independent Living as a New home. That was welcome news, now we had to arrange packers and movers to relocate her from her ninth floor 1000 sq ft apartment in Vancouver West end to Tsawwassen and this had to be done over Easter week end.

Jim and his staff were very helpful and made this happen on such short notice! they also delivered GG for nine hundred dollars below quote.

Can't thank you enough. we highly recommend AMJ for your professional moving expertise.

Moving including storage and unloading at new location

Very fast and efficient team, nice and friendly crew, easy going for on the fly changes. Would highly recommend them for you move.

We just had our office moved and everything about our experience was 10/10. We have moved our office before and had a bad experience so were resigned for perhaps more of the same. Not so!
Thank you AMJ crew and Lisa at the office. For those of you out there looking for a good move at a reasonable price, look no further.
Susan Lang, Specifex Building Science Inc.

I received a call from AMJ Home Deliveries on Wednesday of last week indicating the new mattress I ordered from Costco.ca had arrived at their warehouse and is ready for a delivery to be scheduled. Delivery was scheduled for Wednesday the following week (today). I received a call an hour before the scheduled delivery time frame, informing me that the mattress didn't even arrive in their warehouse until today and therefore wasn't on their truck. This is a week after I was told it was already there AND I had to take a full day off work to accommodate them, which incidentally was my last vacation day for the year. THIS IS RIDICULOUS and I am unimpressed with their customer service!

AMJ Campbell were hired to deliver our hot tub today. They arrived early and the two movers were incredibly nice and courteous. The 700lb hot tub had been lifted into the truck (forklift?) and the two hadn't been given any instructions as to how to offload it or even if the power platform at the back of the truck would be strong enough to hold it. They hadn't delivered a hot tub before. My husband had built a dolly for this purpose (they didn't have one) and suggested tying with a ratchet strap while it got lowered from the truck to the ground (much needed). We had some extra manpower and together the six of us were all able to get it off the truck. I don't think they would have been able to do it on their own. The movers were kind enough to help us then wheel it to the backyard and settle it flat onto the ground. I should have gotten their names. Thank you!

Always enjoy visiting and working, passing through AMJ! Friendly courteous staff always, thanks AMJ Campbell Vancouver!!!

Great service, Great crew and very professional. Made our move totally stress free!!

The shipping company that we used from NZ has AMJ doing the customs clearance and Canada part of Door to Door delivery. This should have taken place smoothly and efficiently and was quoted to be with us in a 1-3 week period of arriving in Kamloops for customs clearance. It now looks like first possible chance of delivery will be in excess of 6 weeks after its arrival here, and thats best case scenario. We have two young children, one an infant whom we planned our shipping around, and planned contingencies for all situations. We are now having to purchase clothing, feeding resources and all the things a young family need to cope let alone being in a new environment on the other side of the world. Service has been personal but there seems to be no expediency or understanding to the customers situation. We are told we must wait until multiple loads can be shipped together, and getting all those groups involved to be able to be in Kamloops on a given day to clear customs, and then match that to a drivers routine and route. I find it completely unacceptable, I would not recommend dealing with this company unless your move is across a small town. I am very disappointed my NZ agency are in a relationship with this company.

My elderly parents hired them to move from their house to Condo. The moving staff itself are good though they did scratch a floor in my parents old house. However the sales rep Kelly Kipp underestimated how many trucks were needed and now we have to go back and forth a few times to pick up the items that the movers were not able to get on the truck. The dispatcher whom I spoke with before complaining to Kelly had a lot of atttude so don t expect much for customer service. All Kelly was able to do was say they can go back for the rest but they have to charge and a big sorry wish there was something I could do typical customer service cop out. Thank god it wasn t a cross country move. Going to be a long night for me and my already tired folks.

Great company to work with for moves. Handled the move efficiently and safely.

Mike Saint George is the best packer in the biz. Nobody has higher standards

AMJ Campbell did an exceptional job of assisting in a cross border, complicated move during the pandemic. They were efficient, safety conscious and very responsive to solving all the difficulties inherent in moving during this unprecedented time. I am very happy with their service and their pricing.

Saw one of their trucks cut 3 people off within the span of 5 minutes. Can't speak to their "moving" experience but if they act like that while driving, I imagine they handle your goods with the same care.