Sam Acton King

Review of AMJ Campbell Van Lines Vancouv...

We are having an absolutely horrendous time dealin...

We are having an absolutely horrendous time dealing with this company. We ordered a new couch through Urbanbarn to be delivered by AMJ to our apartment. The height of our building elevator was 94 inches. Diagonally the elevator was 110 inches. The couch being 92 inches long we thought this would not be a problem. The delivery drivers upon arrival looked at the elevator and stairway and said it was impossible. They refused to make another attempt and left. When I learned this had happened we called AMJ to convince them this move was in fact possible and we had measured it to be sure. They claim they took photos of the elevator and stairs which prove it was impossible. None of their photos were taken with a tape measure in the shot for scale, which is standard procedure to make these sorts of claims. The stairwell is also more than wide enough to fit this couch, and in the chance it was not, the fire exit door can be opened on each floor to make room for a 3 point turn. They continue to refuse to make this right, despite the fact that they have no rebuttle to the measurements we have provided. Instead only referring to their own photos, which as mentioned have no measurements to scale. In the future we will be avoiding this moving company and would highly discourage others from as well. They seemed much more preoccupied with covering their own mistake than making an honest effort to do right by a paying customer.