I have been dealing with Land Rover Alexander since 2017 and happy to say my experience have been very good. From scheduling appointments to picking up my vehicle, and all the in-between, exceptional. Thank you Ms. Lee for extending your time and service. Much appreciated. The service department crew are very professional yet caring. Thank you.
From the moment I walked into the showroom, I was greeted warmly and all of my questions were answered. I had an appointment with a sales person and had the vehicle warming up for me so my test drive would be as comfortable as possible. Everyone at this dealership is very professional and treat you like a valued customer as soon as you walk through the door.
We went to Land Rover Alexandria 2712 Duke St, Alexandria, VA 22314 today and there was a room full of salespeople, no hello, no someone will be with you or even we only take appointments and let's see if we can make you one. Some salespeople were busy, most were not, some looked up and others ignored us completely. We walked through and not a word was said, so we finally went out the other door to look at the vehicles that I had been wanting for 2 years. We looked for about 35-40 minutes and still not one word from a salespeople, disappointed we left because our business wasn't Range Rover worthy. The only reason one star is given is because zero stars wasn't an option.
Possibly one of the best car buying experience I have had in a while, Collin(sales man) was very knowledgeable about all the vehicles he showed us. He kept up with us and made everything very easy was not to pushy to get a deal but was still eager to help us. Will be back for our next car and only work with him. When buying a car you want to know you got a good deal and are treated like a human being and not just for your money. He tells you like it is.only down fall was when I did not want to buy an extended warranty the finance guy got kind of upset. I get it that s how you make your money but at this time I did not want it and he was very persistent and when I told him I would rather pay out of pocket for a repair he gave me a look like I disrespected him and said fine. Like dude chill I don t feel like paying 100 more bucks a month, if something breaks I ll pay for it. I know it s a range I would not be here if I could not afford it. But the sales manager was awesome to shout out to him.
Land Rover Alexandria is by far the WORST dealership I have EVER been to in my life. No one is helpful! I had an incident with my car and because I live close by I have been taking it there. I have been taking it to Land Rover Alexandria ever since I bought the car! A notification popped up on my dashboard! The notification was about the Forward Alert. My sensor for Forward alert not available over 45mph was not active or working. The notification popped up out of nowhere while I was driving. Anyways, I took it to the Alexandria dealership and they kept my car for about 12 days. Twelve days just to find the problem?????? Keep in mind that they told me that the car will be ready in 2 days...but it took longer!!! But that wasn t even the issue. So they took the front bumper off to see what the issue was. They called me after 12 days and said my car is ready for pickup. I went to the Alexandria LR dealership and they told me unfortunately the sensor was damaged and they couldn t get the warranty to cover it. They said I must purchase/buy a new the part (sensor). That would cost me about 5k or maybe more they said. There was no way I could pay that amount. So I decided to get another look and opinion. I got a second look at it and then they told me the sensor was there and not damaged! It was only the placement/setting were incorrectly placed!!!! At this point I was LIVID! Why would the service people lie and say that? Why are they trying to fool me? They are crooks! The other dealership I went to had my car for 2 days and said it was so easy to do. That s very disturbing of Land Rover Alexandria to have done that! I have definitely changed dealerships because not only are they sufficient but they are friendly and listen to your questions, comments and concerns!
The service coordinator Mike was Awesome. I waited for my truck, and he gave me status updates regularly. They even wash and vacuumed my car! The only negative...The lounge area desperately needs cleaning & updating.
Purchased my Defender from LR of Alexandria and had a very pleasant experience with the sales department and was glad that this dealership also has an Encore Product Specialist to show me how to use the vehicle.
Many of the other dealerships don't have this extra person which is extremely helpful to get your money's worth knowing how to use your extremely expensive new vehicle.
Also, like most Land Rovers I had a few issues in the beginning but service fixed my vehicles issues quickly and had plenty of Coke Classic in the fridge.
I am very happy with the dealership and the service I have received here.
The service team and service provided were nothing but exceptional! They kept me informed throughout my entire service appointment and made recommendations based on vehicle condition. I would highly recommend stopping by if you haven't already.
I have been a customer for more than 15 years. My experience has been mixed. However, my recent experience with Yujin Lee (service advisor) was simply exceptional. She knows how to value customers and provide them with the service they need/deserve. From the phone appointment to getting my car back, she displayed nothing but great professionalism and care. I would recommend her to anyone servicing their cars here. Ask for the best by name.
Great customer service from Kayla Atar. She definitely was able to help me find what i was looking for at the right price! If you're looking for a smooth experience and value your time ask for her, she will take care of you.
landroveralexandria.com
