Halal Hamid

Review of Alexandria Land Rover

Land Rover Alexandria is by far the WORST dealersh...

Land Rover Alexandria is by far the WORST dealership I have EVER been to in my life. No one is helpful! I had an incident with my car and because I live close by I have been taking it there. I have been taking it to Land Rover Alexandria ever since I bought the car! A notification popped up on my dashboard! The notification was about the Forward Alert. My sensor for Forward alert not available over 45mph was not active or working. The notification popped up out of nowhere while I was driving. Anyways, I took it to the Alexandria dealership and they kept my car for about 12 days. Twelve days just to find the problem?????? Keep in mind that they told me that the car will be ready in 2 days...but it took longer!!! But that wasn t even the issue. So they took the front bumper off to see what the issue was. They called me after 12 days and said my car is ready for pickup. I went to the Alexandria LR dealership and they told me unfortunately the sensor was damaged and they couldn t get the warranty to cover it. They said I must purchase/buy a new the part (sensor). That would cost me about 5k or maybe more they said. There was no way I could pay that amount. So I decided to get another look and opinion. I got a second look at it and then they told me the sensor was there and not damaged! It was only the placement/setting were incorrectly placed!!!! At this point I was LIVID! Why would the service people lie and say that? Why are they trying to fool me? They are crooks! The other dealership I went to had my car for 2 days and said it was so easy to do. That s very disturbing of Land Rover Alexandria to have done that! I have definitely changed dealerships because not only are they sufficient but they are friendly and listen to your questions, comments and concerns!