Al Serra Chevrolet Review

I brought my 2018 Impala in for a oil change and tire rotation.. I assumed that with the tire rotation the tires would be balanced as well...I was informed there would be a charge for the balancing... I agreed to pay the 22 dollars..... After the job was done I was informed that there should be an extra charge of $75.00 to remove the mud from the wheels but they did me a favor of only charging me a $10. 00 surcharge....My impression of doing me a favor is to explain to the customer that, there was mud on the wheels that was removed, so we did it as part of the service. We appreciate your business and look forward to seeing you again...

Didn't stand behind their repair. Took my son's vehicle in to fix a turn signal that wouldn't cancel, was told that they would stand behind their repair for one year. When the same issue arose within two weeks, we returned it thinking that it would be covered. They claimed that there was a different problem with it that the original repair didn't fix and that it would cost an additional $300 to fix again. They also told us that if we decided not to fix it, they would still charge a diagnostic fee and labor to put it back together, so we would be out money in either case when I expected that there would be no charge. Extremely disappointed and I will not be returning, ever.

Jim Papatheodore went above and beyond to make sure that my new truck was everything that I wanted and more. Jim made the entire process seamless and walked me through every feature on the truck. I will never buy or lease from any one but Jim Papatheodore! Jim has my business for life! The whole team at Al Serra was a pleasure to work with. This is my second time leasing through Al Serra and it definitely won't be the last! Jim made owning my dream truck, a dream come true!

Great experience. Love my Equinox! Thanks to John and Ed for all your help and making me laugh.

Al Serra's was the second dealership I went to. The first dealership left me feeling unappreciated and disregarded. Ty Hamilton treated me like a valued customer.
I have used Al Serra services department and body shop. Efficiency is the hallmark of their service. The staff clearly take pride in providing the best service.

Very good service, Al is the only place Abron Andrews , my husband go to get his oil changes.

Excellent customer service experience from test drive to purchase. Brian Miller is great to work with!

Nick and Jason made it a smooth and easy process. They were
extremely knowledgeable, friendly, and thorough.

My highest recommendation to them both.

I had a great experience at the Dealership. Karla was a wonderful salesperson, very helpful, informative. Was able to find the car I wanted, and with a better deal than I initially thought. Definitely going back for my next car purchase.

Great to work with, Travis Jones pulled multiple rates from different banks. And talked to my bank for them to match, also got me a new set of keys. Was a good purchase

I called in advance to have an appt. for just an oil change.I was there 15 minutes early because my doctors appt. did not take as long(I just had back surgery) .The sales person assured me that it would only take about 45 minutes,and gave me a price 7.00 higher than quoted(I still had work approved).....after waiting 3 HOURS in a waiting room that was way too hot I walked outside to see low and behold my vehicle,just setting there,I was than asked to be PATIENT???and my sales man would be right with me.Another sales man seeing my frustration started the paper work(and knowing my medical condition).FINALLY the orginal sales man finished it 30 minutes later.I ran a repair shopper 15yrs(until injured)and worked in one for several yrs after........I just could not believe the lack of communication to your customers,I would much rather be asked to leave my vehicle ,or bring back or if I didn't mind to wait.But I feel this was RUDE and INCONSIDERATE .You have the potential to have an awesome business,and not all your staff is this way.Without customers you have NO BUSINESS.

My husband and I really liked Al Serra for our new vehicle purchase. Jason Donaldson was so patient and helpful throughout the entire buying process!

We will never buy a car anywhere else! Karla Burza makes what is normally a stressful purchase and turns it into an enjoyable one. We never have to worry about shopping around we have always received the best prices at Al Serra. Every time we go in not only Karla but everyone is so friendly and treats you like family. We drives few hours for this amazing experience but i wouldn t trade it for the others dealerships that fight over you like a pay check.

Kyle Odglen is a great salesman. Got exactly what I wanted and the process went very smooth. Brian his assistant was a helpful addition to the process to make it all go so smooth. I would recommend this team to anyone looking to buy or lease a vehicle.

Our salesperson, Tom Drudi, did a great job. He presented many options and took the time to find the best price for us. He was patient and was willing to deal with the fact that my wife and I had a hard time agreeing on a vehicle that we both wanted. We really appreciate his help.

Great visit, great service.... Just tired of getting an email every day asking to review them. Hopefully this reaponse stops the noise.

Brad Hammond was our salesman and absolutely went above and beyond to get us a vehicle. The deal we got was what we wanted with the payment we were looking for along with warranty coverage. Cant got wrong with buying your car from Al Serra.

Anthony Young at Al Serra is incredibly personable, thorough and understands the client s needs. We have been with him for over 12 years. He s definitely a keeper!

Never had A dealership that Goes to the extent that Al Serra dealership did to find the perfect vehicle for us.Cal our salesman Was awesome even doing research for us on his days off All and all from the managers salesmen to the ladies that answer the phone great experience I recommend them to anyone that's looking A new or used vehicle.

The service department is awesome - always a great experience. The sales team makes car buying fun and stress free, I'll never buy a car anywhere else.

I didn't have very much luck and a family friend told me to talk to Tim Macdonald and the experience was amazing. He really listened and helped me find the vehicle I really wanted. He didn't try to sell me something that I didn't want. I truly left happy and would definitely recommend him to any friends or family in the future. Thank you!

My salesman Jason spent the time and energy tracking down the color I wanted and successfully made a dealer trade so I could get the exact car I wanted. He kept me informed and I didn't have to keep bugging him for updates. I was very impressed and he definately earned the sale as he put a lot of work and time into it.

Everyone is friendly and does their best to be sure your service needs are met.

Great sales people/not so great service department for me. Brand new car. Had to go to another dealer to get it fixed. Seemed like a real time waster.

Cal was very personable and able to find the best fit for our family. He kept constant communication and was available whenever we needed it.

Jacob Coulter was my Chevy service advisor and he was Very friendly, great customer service. Very efficient and quick! Thanks!

With all the chaos of Covid-19 Scott and the team were able to work within the constrains quickly and efficiently to get my vehicle purchase processed quickly and smoothly. They were even able to get me into a newer and better vehicle than I had expected for the price I had in mind! Also they were still able to process all of my registration changes to save me trying to deal with SOS! They made us feel so well cared for and important, and pricing is really good, I found most of their prices to be on the low end of blue book value. I was given all the options, even ones I never thought of, and allowed to make my decision without being pushed, yet they were reachable if I had questions. Next time I buy I will go straight to Scott at Al Serra first!

Greg did an excellent job, couldn t have asked for better service. Quick to respond and was very thorough in finding the exact truck I was looking for.

Andrea was wonderful, her customer service skills are amazing! Highly recommend!

Love the people at Al Serra. Gary Lamah is a true customer service professional. Gary went out of his way to find me 3 trucks in a short time period. He was monumental in finding me the best price, options and insurances! If you re looking for a producer, call Gary.

Glenn Libtow did a great job through the entire process of finding me and delivering the truck I desired. He was very professional and responsive to my concerns. I found the dealership inviting and friendly and all the staff I had interactions with were very courteous.

Fred Wallace is an excellent Service Advisor. I will always recommend Fred to friends and family. Thanks Fred for your excellent service.

Frank Foster was the coolest guy to work with. He made the buying experience easy and fun! Five stars to the Al Serra crew!!

I Don't like the "No Haggle price!" In all 3 of my experiences, there was always a dealer with a lower price. In the 3rd case, it was one of their OWN dealerships!

My credit was less than stellar. But thanks to John Peera and Dort Federal Credit Union, I was able to get a used 2014 Equinox.

Erik and the Al Serra team did a great job during these strange, uncertain times. A few issues were find during our test drive of the used car and all were resolved without problem. The process was very well thought out, efficient, and easy. This is our third lease/finance with Al Serra and second with Erik. We will definitely come back.

We ve done business with Jerry for over 20 years now. He is not only competent and professional, but also friendly and helpful from start to finish in the purchase of our vehicle. We wouldn t want to deal with anyone else, and highly recommend him.

Bought my very first brand new car here! Paid a good price for the car. The person who helped me, Don, treated me very nicely and professionally. 100% would recommend

Bought from Brian Miller, our second from him, he is fantastic. Very easy to deal with, great guy, will definitely be buying from him again!

I was in for a oil change. The ladies who set up my appointment told me they do a multi point inspection. When reviewing the paperwork given to me showing the multi point inspection. I do not believe they actually inspected my vehicle. I had a front light out and the paperwork indicated it was not out. The paperwork said the breaks we're checked and ok. The breaks need to be replaced. It indicated a oil leak. But no one spoke to me regarding the leak or where the leak even is. I waited for a hour and half and the service advisor came to get me and just told me to go pay at the counter the car was all set. I will be taking it to another shop and have it checked and also to make sure the oil change was actually done. I also was looking at vehicles and had submitted for someone to contact me regarding financing. I received a call from a lady wanting to set up a test drive. I explained to her that I wanted to speak to someone regarding financing first because I had questions. She very rudely said well when you figure it out you can call us back and hung the phone up on me. Didn't even give me a chance to respond.I had wanted to speak with someone at the dealership regarding financing.Then I checked my credit report they had ran it but couldn't call to speak with me? So now I have a hard run on my report .So unprofessional. Very dissatisfied I always thought of them as repatiable but the most recent experiences has changed that.

Robbie is always so patient and goes above and beyond to get you in the vehicle you want.

Hello, I was going to write a long letter to tell you how our experience with Scott went. I may still do that! To be brief for this post, I will say that our experience was wonderful from beginning to end. I will refer anyone that needs a vehicle to your place. Thank you for the wonderful experience!

Friendly, courteous service. No hard sell. Very pleasant experience from beginning to end. Would highly recommend if you re in the market for a new car.

The computers were down and we could not complete the sale. The next day Jared came out to my house with all the paperwork and we were able to conclude the sale at my home. Thank you Jared!

James does a terrific job whenever I have service needs. Communication is already perfect and I'm never without transportation. Highly recommended.

We've worked with Brian for over 20 years; he's been consistently great in delivering us great vehicles for great prices. He's reliable and responds to what we need every time. Thanks, Brian!

It was very nice to able to set up a VIP appointment as we limited on time. Ryan was helpful and very easy to work. I am glad to come to Al Serra to buy my first car on my own.

Quick service and excellent price for full synthetic oil change. Even gave us a complimentary car wash

Cal was amazing to work with! Very friendly and extremely quick to respond if I had to leave a message. He went above and beyond to find exactly what I wanted! Thanks Cal!!

Salesman Gary Lamay was great. Had the truck ready as promised. Financial guy a little to pushy

Very professional, helpful, patient, accomodating, knowledgable and fair.

Luv my new Cruz!!! My salesperson, Tom Muldoon was fantastic!!! Showed me all the features, was friendly and knowledgeable. Will tell friends and highly recommend!

Awesome, Mark was prompt and he give me Amazing services. I would recommend this company to my family and friends.

I recently purchased a Cruze from Al Serra. My sales consultant was Tony Nadler and Tony was the consummate professional. I wasn t sure which vehicle was right for me and Tony was so very knowledgeable and patient with me that I know that he can assist others who may be interested in purchasing or leasing a vehicle. I give Tony 10 stars for his professionalism, patience, knowledge. Know that you are in good hands when you work with Tony. I live in the Rochester Hills area and decided to take a short drive because this dealership was recommended by a friend. I am so glad I did because I ultimately found the vehicle I wanted. Kudos to Tony and the finance department who helped me make a choice that works for me. You too will be a happy and satisfied customer when you work with Tony. Please ask for Tony Nadler.

Tasha Johnson
CHEVROLET SERVICE ADVISOR

Tasha was very professional and efficient with communicating the status on my vehicle.

I always enjoy my experiences at Al Serra Chevrolet. Chris Salter is the salesman I continue to come back to and will continue to go back to. His professionalism and willingness to ensure that the customer is satisfied when they purchase a vehicle is superb. He goes the extra mile and gives only his best.

Very friendly staff, eager to help the customer. They were accommodating for circumstances.

Bryan Pullen gave me and my mom a great experience. He made the process of getting a new car quick and easy! Highly recommend him if you are in the market for a new vehicle!

2nd car we have bought from Kyle. Very responsive, patient and helpful. Kyle builds a relationship with his customers and is someone I appreciate doing business with and refer him to others, frequently!

Our experience at Al Serra was great! We worked with Jeff Saber. He was honest, knowledgeable and worked efficiently to get us our new car! I will definately mention Al Serra, and Jeff, to anyone looking for a new car!

The service reps were polite and answer all my questions, had a good experience.

I always use the fast lane, but this time I think it should be called the slowest lane for my oil change and tire rotation. I waited about 1 hour and a half to 1hour and 45 minutes for it. Other than that I was satisfied with it.

Scott Good has always been great to work with and I ve bought several cars from him, new and used, over the last 12 years.

Good! They take between 30-45 minutes to do an oil change. I don't mind that seeing as it only costs me $14 to have it done. They are also always friendly and they don't try to sell me other stuff like filters, fluid fill, etc.

I would recommend Al Serra, specifically Kristen Papatheodore at the Chevy building,to anyone and everyone with full confidence. You wont leave disappointed.

Cal was very helpful and professional, and made our car buying experience smooth and less stressful. Thank You!

Jim Dallas was so helpful with my new car purchase! I felt that he genuinely cared about getting me in the right car! He was so understanding and nice :) would definitely recommend this place!

My experience with Tosha as a service rep was great. I found her to be friendly and courteous and very professional and answered all the questions .

The problems stemming with this car starts with the salesman who sold it to me. My dad was with me. I dont like being ignored by some guy who thinks i dont know anything re cars!! He never showed me how to run it or anything. He was more concerned with onstar!! He screwed up the warranty. His names is Simon Good. Worst salesman ive ever had!!! Id like to talk to someone re this. Ive had the car for a year and ive got questions that arent answered in the manuals.
Tasha did a good job!

Excellent service!! Front desk ladies rock! Always polite, kind and put you at ease in a horrible moment. Thanks so much!!

Glenn made my buying experience hassle free and even was able to delay my trade-in

Kyle Odglen is a wonderful associate and he made sure I was getting exactly what I needed. He even helped me move the items in my old vehicle to my new one. I d highly recommend working with him when it s time to get a new car at Al Serra!

Buying another certified used car. Excellent experience as always. Very pleased with the Equinox and the whole deal!

Fantastic, as usual! Robbie is very professional and has a unique understanding of my needs when it comes to vehicles for my wife and I. This vehicle is hers and it fits her to a T.
Thanks again Robbie for another great deal!

Tasha took care of my problem kept me informed. The repair was done in a timely manner. Tasha is is the best

Tim is great he helped us get two great cars and even delivered them to our house!

I am very happy with our new car its perfect! Our dealer Greg White cared about not only what we want but also the cost he is a caring person. I also love the choices of different makes of cars quite a selection. Thank you for your excellent service.

I have been purchasing cars, vans and trucks from Al Serra since 1978 and, in respect to the Al Serra Chevrolet service team, I have never experienced a casual attitude about the service of my vehicles. I recently requested a minor body adjustment for my new Chevrolet Colorado. My request was greeted cheerfully and satisfactorily completed in one working day.
Al Serra Service is an essential, "A list" service choice in my family.
Thank you, Al Serra Team, for providing consistent, trusted service!

This place has some very bad customer service issues with some of the people who are in charge. I brought in a vehicle to be looked at Cadillac ATS and was given a Chevy Equinox as a loaner, which is whatever but you are supposed to get a Cadillac loaner. The lady in the Cadillac department was very rude when I would call and want to know about loaners. So while I had the loaner a rock hit the windshield going down the highway. I brought the loaner in and told the Manager I would pay for the glass which I thought was a fair deal, he gets new piece of glass that I pay for. He told me no we had to go through my insurance because they should be able to make money off the windshield by charging the full amount they would charge if someone came in and needed a new windshield. I was completely taken back by this. This manager was worried more about making $400-$500 profit off a windshield instead of taking care of me so when I buy my next vehicle it is from that dealership and they make $10,000 off me......now he will make the $400-$500 off the windshield and my family who all drive newer vehicles and will buy another vehicle in the coming years will take our business to Graff or Wenzel before any of us come back to Al Serra, my sister and mother have both had bad experiences in the last year. Steer cleer of these guys they care way more about a dollar than a customer.

I was very happy with my experience at Al Serra! I have been a customer in the past and will continue to be a customer because of the friendly folks and quick professional service.

Scott Good was a ton of help for me (first time buyer) and was willing to go above and beyond to get me my car in a timely fashion. Great experience!

Eric was very knowledgeable and very helpful with my car.

Al Serra is still the worst dealership around! After an argument with the arrogant service manager at their GMC service center over an oil change, I went to the Chevrolet service and they finally did as I asked. It took an hour for an oil change that I had an appointment for. Oil changes are cheap there, but it's not worth the headaches or the wait. It is my fault for thinking they will ever change!!!