lexie coleman

Review of Al Serra Chevrolet

I had my car towed to the dealership after having ...

I had my car towed to the dealership after having it break down and leaving me stranded on the side of a freeway in the late evening hours. Got a phone call in regards to "where the car was put by the tow truck", leaving me to think oh great where is my car? Dropped of the keys to the dealership after hours and was greeted by an employee that had still been in the building and took care of them for me. Huge bonus there, great initiative on his part for seeing a customer at the box and still service them even after it was closing time. The next morning I received a call from the tech, I explained that I had a brake code flash on the dash followed immediately by code "traction control off". My car then drove like the tires were slipping in snow but its september and roads were very much dry! The tech told me I would get a call back with what he found. When I received a call back I was informed that my brakes were in need of replacing along with the rotors. Along with a sensor that had been "junked up" with brake dust/debris. Hmmmmm strange, I had my car in just 2mo prior for an oil change/tire rotation and had asked about my breaks because I had seen break dust on the rim of my tire. Was told at the time that my brakes inspected fine and that I would need to get them serviced within 10-15 thousand miles. So my question to the tech was how does 2 months of driving less than 20 miles a day cause that much damage if my brakes were in good working condition. He gave the the price and I'll tell you my mouth about dropped to the floor, $650ish! For breaks and rotors, and while he had the tires off the sensor could be CLEANED and that would fix the sensor from sending a code to the computer about traction control. Wiping down a sensor on what I assumed was a shop towel and replacing the brakes was going to fix my car. Seeing that I had it towed in I assumed that it would be a fix I didn't have a choice on. The tech offered to see what he could do about the cost seeing that I bought the vehicle from there and purchased the extended warranty. He told me $400 for breaks and rotors and that the sensor was going to be "waived" for being a loyal customer. Not fully understanding exactly how all this happened we drove to the dealership for some face to face explanations. How does a vehicle in 2 months lose all break pad and rotor life???? And was the sensor covered in the break dust that I had asked about months ago? After a belittling conversation with the shop manager I left with my car unfixed, the price was too high and I was were upset at the fact that dealership was so confusing in its explanations as to what was wrong with the car. Driving the car home there wasnt a problem anymore. Seemed like wiping the sensor down was what the problem was. Ok, I'll do my own breaks no big deal.....until you cant get the lug nut to break free on a car that was just in the shop hrs prior and had the tires off. Still cant get the lug nut off after using all the tools and impact gun. So was the tire actually off, was it looked at, were my tires ever rotated, was the sensor actually wiped off, or was the code cleared from the computer and I was sent on my way? I'll never know , but needless to say I wont be having my car services done here anymore.