Sean Clark

Review of Al Serra Chevrolet

See Update at bottom:

See Update at bottom:
Absolutely terrible after sales experience buying a 2017 Tahoe. We were promised the shoddy bald tires that should have never been left on the truck in the first place were replaced with new tires, I specifically asked after the salesmen showed me the picture and he said yes. The tires are clearly worn, dry rotted, with a date code of 2016 for manufacture. I should have raised this issue at the time of signing the paperwork but everything was rushed. When we asked the salesman he essentially blamed the service department but refused to do anything to meet his initial promise of new tires that were part of the agreed conditions of the sale.
Issue two was we were only given one set of keys, and because of the rushed sale were told we could come pick them up with the missing vanity cover for the hitch. Two weeks later and no definitive plan for getting those after countless texts.
Issue 3 the Truck now has a check engine light for the last week and we are being told we have to wait in line until the 20th to get a loaner and have it checked this vehicle has 40k miles on it and was relatively expensive, this should be rectified immediately as the code could indicate ongoing damage to the engine from a lean fuel condition, failed head gasket, etc.
Several calls to salesmen and manager yielded no closure. My poor fiance is being put through the wringer by this dealership demonstrating how little they care about the customer after they have your money. When all of the above is rectified, I will update the review.

Update- 10 minutes after posting the review the salesmen said he has the cover and keys now. Still waiting for a better solution to the check engine light, will update
Update- 7-21
Jim Purves squared up the concern on the tires back to the original agreement, and got us into a better vehicle that is more comparable to the Tahoe and out of the Trax while the Tahoe is getting worked on. I appreciate Jim's effort and straight feedback in resolving our concerns.