Chris Salter took care of me and my step-dad Bobbie Newkirk when were there on 10-19-16..Chris showed AMAZING patience with him considering his disability. Chris is an awesome person with a personality to match!!..You guys chose the perfect guy for this job.. Someone who knows the definition of GREAT CUSTOMER SERVICE!!
Chris you ROCK!!
Greg Serges was a huge help and a great salesman, I love my Dodge Journey! Thank you Greg!
Chris Salter is your guy to see! He did an awesome job at helping me find the perfect car and getting me approved. No need to search for the best deal Al Serra is the best around! I love my new car!
Cal Sesock sold me my 2020 Grand Cherokee. His vast knowledge of the vehicle made the buying experience quick and enjoyable! Al Serra has a huge inventory of cars and trucks for sale and Cal was able to find exactly what I wanted. This is the second vehicle I have bought from Cal and I definitely plan on buying more from him and Al Serra in the future! Top notch service throughout the sale.!
Lisa Smith is the best I have dealt with. Always a professional.
Purchased a new 2015 Sportage and received a great trade in value for my previous car. Ian from the KIA division was a great salesperson and walked me through each step and when they didn't have the car in the color I wanted, the dealership picked one up from Indianapolis, IN.
Once it arrived I was notified and it was detailed out. When I came to pick it up, Ian walked me through all the new features.
Al Serra made it a very easy process.
Kristen Smith has been great to work with. Working with Kristen I have leased my last 3 vehicles and bought one for my son. She makes buying or leasing a vehicle easy and is able to find the right one at the right price. She is great to work with and will not pressure someone into a sale.
Don't even look to see your prior work performed ,before offering the same things
My experience with Jason Morris was wonderful! He was so patient with me as I test drove multiple vehicles over a couple of months to try and make up my mind. When I was finally ready to make a purchase he made it happen that day! I would recommend him to anyone in the market for a new vehicle.
Very happy with the professionalism of John Peera he made the car buying experience a breeze. It has been a long time since I bought a car and I had a little anxiety walking in but he made the process so smooth and simple and I was never pressured into anything. I will definitely come back and refer all my friends and family to him. 5 star out of 5.
Chris Salter did an awesome job assisting me with the purchase of my Buick! He was laid back but quick to answer my questions and ease my mind of any concerns. He made sure the car was also looking it s best before I picked it up! Can t thank him enough for his efficient service!
I just went over there for an oil change but they are always wonderful.
Excellent! Always professional, always thorough and even during these trying times, Brian made purchasing my new Buick Encore exciting and fun.
Thanks again Brian!
I had maintenance on my Kia Forte completed in a timely manner. The employee name Samantha/Sam was wonderful she handled my appointment and was on time with everything she told me she would do. This is not the first time I have had great service completed by Sam. Every time it was as she said it would be, timely and completed to the standards of Kia.
I have also called to ask questions about various symbols on my car that I did not understand, she was patient and answered my questions even when I wasn't calm. THANKS SAM
Rob Collins did a good job taking care of all the details needed with the purchase of my new vehicle. Al Serra has the best prices in town!!
The Dexos oil change was a great price and I am sure that it was done correctly. But, even with an appointment, it took over an hour!
Chris was great! Best car buying experience I've had! Would recommend.
Service Center Employees are always fast, friendly, and helpful.
Eric at Cadillac service is friendly and efficient, and a pleasure to deal with!
What a great dealership!! Everyone is friendly and helpful, especially Chris Salter. Chris was amazing!! He sold my daughter her Buick and sold me my Cadillac. Couldn't ask for a better salesman, If you are looking for a new ride.... Al Serra is the place to go. They have what you are looking for!!!
I want to send Great Big Kudos & Thank Yous to John Peera, Al Serra Auto Plaza, for his Prompt Professionalism, Expertise & Kindness with finding JUST the right SUV I was seeking to buy. I called John, shared my Wish List, and he went out of his way to FIND the exact specs for model, year, color, amenities & more. John also advised me toward the very best interest rate & financing. John is Very Friendly, Assertive in helping his customers, and went above & beyond, until I was Perfectly Happy with my new purchase. I would recommend John Peera to ALL who desire purchasing a vehicle, and who dream of the experience going smoothly without a hitch! John Peera was the BEST SalesPerson I have worked with in years, and I Personally would Highly Recommend him!!!
Wasn't happy with showing up for an appointment and not getting service, because I didn't want to leave my vehicle. Wasn't told I had to drop it off, when I made appointment. Terrible communication on their part, terrible!
Trent was very knowledgeable. He answered all my questions and treated me with dignity and respect. Trent was a pleasure to work with.
You were great during the time leading up to the transaction, during the sale and now after the sale. You are good at what you do. Thank you for the prompt response.
Great customer service. Jason is the best, request him. I was a tough case to crack but they were in it to help me for the long haul. It took all day and they never stopped working towards getting me a safe vehicle for my family. I even came out of there with a far better vehicle than i ever dreamed possible for me and my family. If you are searching for a different vehicle then i explore you to stop into Al Serra, they are great people and will bend over backwards to help you out.
I wasted part of my night driving over 1 hour just to have Al Serra offer me less than half of the nada trade-in price, thanks for the insult
They ran my credit 9 times and they entered the wrong income (they entered a million and a half dollars annually!) which was obviously declined for lack of proof. This was all before I even SAW the vehicle I was interested in online. The vehicle was so scratched and dented I left without even test driving it. They also signed me up for sirius radio after I left.
My overall experience with Eric when my 2017 Traverse needed a new tire was very satisfactory!
This Subaru dealership is the worst around. It started from the sale where Adam shoved me out the door with no real explanation of the electronics. Then, when I called back because I had a couple other questions about the Bluetooth and even after leaving multiple voice mails they didn't care enough to call me back. Then the service department told me Mobil 1 would void my warranty. I called Subaru directly to verify this wasn't true. They quoted me prices over the phone for accessories to be installed and then after the work was done they told me an amount that was around $100 more then they told me. I asked for road force balancing every time I went there and kyle did it and the last time I was there I found out that I was paying for a regular balance that I could've been getting for free. Even after I spoke to the manager they refused to honor service coupons they sent me. Kyle, the service advisor also screens his calls so if you are not someone he wants to hear from then you won't get an answer. Legitimately he did call back within a couple of hours and they were OK about getting me in quickly for service. My wife has had great service with randy wise and they always go above and beyond what they have to do so I sold my outback and took my business to them. It's a shame because Subaru makes an amazing product and it's a shame to see the name rubbed in the mud by a dealership that only cares about mass sales.
Me and my husband at a wonderful experience .Even though we didn't have much money to put down Tom Muldoon made it happen he listened to us didn't look down on us he found us a great vehicle with a low down payment and a monthly payment we can afford.Tom Muldoon was a terrific salesman
Mark Johnston is great to work with. He helped us through the process and provided everything that we needed. He is very friendly and very knowledgeable!
We had a great experience buying our Denali GMC Terrain. John Perra, our salesman went the extra mile to make sure were were able to get into this beautiful SUV. THANK YOU!
Chandra Landon is one of my favorite Service Advisers! She is always very helpful and I know everything will be taken care of. Chandra is one of the reasons Al Serra keeps my Service Lane business! Thank you Chandra for all you do!
Salesman Jim Dallas was so awesome and kind. If he were my employee....I would give him a raise. He handled everything timely and with care. He always smiled and was so nice while answering all our questions and giving us all the facts to make the best decision. Also...the Used Sales Manager Glen Willhelm is the best! He is the reason we returned to Al Serra. He took care of us before and he made sure to give us his undivided attention and helped us. These two team members are Awesome with great customer service skills. Both were willing to stay late to help us get the right vehicle. I will definitely refer people to Al Serra to see Glen Willhelm and/or Jim Dallas. Great people with fantasic personalities. Thank You. Tina Whitten
I bought a car here in early January of this year and had an okay experience at the used car dealership. Being a young female, I had expected to be treated like I didn't know what I was doing with anything car-related (I work in the automotive industry though) but was happily surprised at how I was treated. I love the car I ended up buying, but was a little disappointed when it came down to once I selected my vehicle and after I had signed all the paperwork.
During purchasing, my salesman frequently forgot to ask me questions and had to call me back numerous times (was my cosigner a homeowner, 3 references for my auto loan, etc- this continued for a whole week after I had actually bought the car).
Also, after I signed all of the papers and he was getting ready to give me the keys, he told me "bad news, there is only one key to the car". Personally, I thought it was very rude and kind of shady that he waited until the very end to tell me it was missing a key. Had I been told prior to signing the paperwork, I would have asked for a price $200 or so lower to compensate for purchasing a second key. So far, I haven't found anything else he didn't disclose to me but I left the dealership not 100% happy
My Buick Lucerne was having trouble starting after I had it fixed 3 different times. It wouldn't start for me for the last time. I went straight to Al Serra and my sales person was Vic George. He was the best sales person in the world. I loved my experience with Al Serra, I loved the lay out of the store, all the variety of cars, and the financial person I believe his name was Brandon. My experience with Al Serra was just great. I recommend everybody go there to get their cars. Thank you so much. I love love love my GMC Acadia. See you next time.
As always Jason went above and beyond in finding my perfect vehicle, handling of my lease return, finding and securing the right financing and making the whole deal come together. There were alot of moving parts and he kept everything straight and moving in the right direction not only for me but all of his other many loyal clients. There is a reason for the multiple sales awards he's earned. I've purchased a few vehicles from Jason now and will always continue to do so.
Doug was great to work with and made our car purchasing experience very easy and comfortable. We did not feel any kind of pressure from Doug and worked with us during the whole purchasing process. We've purchased two vehicles this year from Doug and the Serra team and will continue to purchase from Serra Auto. Highly recommended.
John Perra was wonderful to work with! He made everything quick and easy. Thank you again for making this a great experience!
Fantastic! I always feel like family and that is awesome.
James Marchetti is skilled and gifted in hospitality and follow-through. Please commend James. I look forward to working with him again.
Thank you.
Joseph Stack
Rob Collins sold me my 2009 Chevy Traverse and made it very simple and quick. Great to work with, always love the team at Serra.
We purchased our Traverse back in December. We still have the screenshot of the dealerships ad for the vehicle. It stated it had remote start which it didn't and we let that go as it was not very important to us. However, it also states it More
Excellent service / no hard core sell / salesman very cordial / excellent follow through with all details, and if he did not have an answer to my question, he followed up immediately with a fellow associate or management to provide the answer. Overall great experience
Great customer service! Helped with the the NAV feature that I would have drove me crazy on how to get it working. Thank you, James Dallas for not giving up on that important feature. Just love my used (new to me) Dodge Durango.
Jennifer Odglen is a phenomenal salesperson. She advise me to wait until she found a better interest rate. I appreciate her advice and it showed me that she had my best interest for me. I love my Cadillac.Thank you Jennifer.
Extremely satisfied customer!!! Nichole Vandendries was amazing in how she made the whole buying process a very efficient and stress free process. She provided 3 autos that matched what I was looking for in a car to test drive. Once I knew what car I wanted, she took care of all the paperwork in a timely manner and had it set up at my convenience. She did not push any big sales pitch that you encounter when you walk into dealerships and get hit by the salespeople.
She listened to what I wanted and had me in my new car in less than 3 total hours and 2 trips!
If you are looking for a new car, ask for Nichole. I promise you will not be disappointed at all!
Wonderful experience and would recommend all friends and family to go see the staff. John Peera really made the car buying experience enjoyable and nerve free. Love my car.
My caddy ATS is back in for service for the 8th time for same problem. I'll change my review if they make this right.
Al Serra service adviser Jim M. Took very good care of my needs. Was very prompt on my service needs. I would recommend him highly.
My experience was excellent. I was treated very well. Lisa explained everything to me before, during and after my car was serviced. I was there less time than I anticipated. The issue was resolved. It couldn t have gone better.
very pleasant place. People are great. Very friendly.Im trying to give it 5 stars but won't let me post It.
I ve tried working with dealership several times, I like to give my business to local companies, however, every time I come to this place there is always some sort of issue. Terrible customer service. Please just for once do what you say your going to do, seems simple. Lesson learned.
We didn't buy a car here but it was a decent place to shop. The fits we dealt with at the Subaru were great. However that doesn't hold true at all the other all serra brand lots.
David Garr did a great job and I would recommend him to anyone looking for a new vehicle 100%
Time for an oil change and full inspection @73,500 miles. Not my first oil change :) of course! Last visit, I had been told to keep an ear out for noises (soft grinding/rubbing) coming from the rear brakes. Well it was time, although I hadn't allotted the extra time in my day to do the job. But it had to be done. I was hungry, didn't eat breakfast, thought this was going to be quick visit once again. Jeffrey (Service Adviser) walked me down to the Buick dealership and bought me a sandwich in the little cafe I didn't know about. Now that's above and beyond. Then Jeff and the mechanic were able to get the job done without new rotors! Yeah! This 2012 Sorento is my second purchase from this dealership, Honda CRV was the first...and this review proves why. Thank you KIA service department! Keep up the great work.
I'm so impressed with the salesman Jim Papageorge, soooo patient
The best car buying experience ever! Doug Nolan is the go-to guy, for sure.
This was the best buying experience that we have had. Cal was well prepared when we came to pick up the car and we were in and out in 30 minutes. Would highly recommend.
Mike Poliskie has been my "go to" service advisor for almost 2yrs. He is always professional, knowledgable, friendly and keeps me "in the loop" - I highly recommend using Mike Poliskie as your Al Serra service advisor.
Jeff was wonderful. He was attentive to my needs, efficient, courteous, and made the experience of leasing my new car a pleasurable experience.
Bought my Tahoe from Greg Arevalo in Grand Blanc.....as a picky--hard to please customer--in sales myself....I was pleasantly surprised at the forthright professionalism Greg displayed, not just from the first phone call and through the sales process, but more importantly - - - - up to 3 weeks after the as the vehicle needed some people service work (it was purchased used)---he, along with Ed (sales Mgr) took care of everything!
So they have my referral - - - which is very difficult to get! (And I will humbly say, I learned some great tips for my sales career of 25 years from Greg's integrity and service)
No doubt--he'll be Blessed with growing sales numbers!
All the best guys,
Helpful, courteous staff. John Perra was especially helpful.
Scott N. Was such a big help!!!
He made sure I felt comfortable- safe and made sure he helped me chose a car in my price range in excellent condition!!
I 1000% recommend Scott N.
Travis was fantastic, very honest and helpful! Would buy from again
I've been going through alserra for years for repairs on all my vehicles until recently I got an oil change through them, when I got my car back it was leaking oil to the point that all the oil was missing within a week. I take it in and get it looked at they tell me that it's not their fault so I have to pay for it no big deal. I get my car back and it sounds like s*** idles twice as loud as it has ever idle before. I don't trust them with my vehicle anymore ,...........so I took my car back up there where they said they'd make it right. When I get my car back this time they say nothings wrong with it. I kinda think it's funny that it's getting worse every day, and less then a week in the shop and now my key start don't work and the alarm is going off randomly. I'm not sure what they are doing to my car at this point, I to the point where I'm going to trade my car in (because I'm so unhappy with it) and stop getting services by alserra
Lisa Smith in service for KIA at Al Serra in Grand Blanc. She did a wonderful job in handling my service needs. She explained the things that needed service and explained(so I could understand) why and the timing of what I needed. I told her at this time funds were limited and so we reviewed items that were important from a timing perspective and the things that could wait till the next oil change. I highly recommend dealing with her when you need service and explanations.
I've been doing business with Al Serra Auto Plaza for over 20 years ( Buick, GMC, Chevrolet), and I can honestly say their service department has been exceptional. They were professional, honest, and always treated me with dignity and respect.
I continue to do business with Al Serra because of their professional sales staff (Christina Stamm) and their service department.
Doug makes buying cars an enjoyable smooth process. He was honest on the pros and cons of different features in the vehicles so we could make the best decision on which trim level was best for us. I highly recommend both Doug and Al Serra.
I recently had a leases vehicle due back to a GM dealership. I chose Al Serra in Grand Blanc MI. I was directed to a sales person. His name is Gregg Winnie at the Chevrolet Complex. We drove several different vehicles. I ended up leasing a 2019 Cadillac XT5. Gregg assisted in the leasing process with the Cadillac even though he is at the Chevrolet building. He answered all of our questions very enthusiastically and was very patient with me. I would highly recommend Gregg to anyone looking to lease or buy a new vehicle.
Sales men was get , put the Chevy repair shop is a joke nobody in there knows what they're doing , told me my car had a brake issue which I knew it wasn't , it was a wheel bearing and they won't fix it under warranty , had to towed two weeks later when the wheel bearing came apart to a whole nother Chevy dealer thar knew what they were doing , I'm bought my list 3 cars here , but I guarantee you I will not buy another one or go there for any kind of maintenance
Have had tons of bad service from their service department....they have been rude, and condescending to me. I really get the feeling that they don't like women. They don't have the car ready in the time they stated, and they even washed my car with the window open, soaking my backseat. Not going back!
Don,
I wanted to say thank you for the comfort and the experience dealing with you and your company!
You guys just got a new loyal customer, it was a pleasure knowing you did what you said you were going to do for me and I thank you for that.
Your forever customer,
Andrew
David Garr was great! I think by far the best salesperson I've dealt with in terms of leasing/buying cars. Zero pressure, very knowledgeable and he gave honest advice.
Greg is an absolutely amazing salesperson! He took the time to answer any questions I had, and made the car buying process as painless as possible. I would highly recommend him and the Al Serra dealership to anyone looking to purchase a new vehicle!
I recently visited Al Serra in Grand Blanc and met with Tony Nadler. Tony was extremely knowledgeable and helpful and friendly. I had some credit issues that Tony really helped me resolve. He found a vehicle that I was able to purchase and walked out the door a proud owner. I can t say enough good things about Tony and can tell you I will purchase my next vehicle with Tony s help.
Tony is a really nice man who will work hard to earn your business and trust. Once you meet Tony and are comforted in knowing he is not just trying to sell you a car he wants you as a repeat customer you will know just as I know he is going to do everything he can to earn your trust and respect. Tony is the most respectful car salesman I have ever met.
Trust Tony. This is the first time I ever felt like the salesman cared about me and what I had been through. Tony cared. Please give Tony a chance. Whether you are looking for a new vehicle or a used vehicle Tony will help but you must make your appointment with him. I am not a family member or Friend prior to my purchase. I am detailing my own experience with Tony upon meeting him at the dealership. Based upon my experience with Tony I will go back to only him.
Thanks for everything Tony.
Rob Russ
My husband is replacing the struts, ball joints, breaks and headlights on our '14 Jeep Cherokee Trailhawk. This is a first for us so we didn't realize we needed strut retaining clips until 2:40pm on a Saturday. I called 3 other dealerships, all told me there was no way I'd make it to them before they closed but I could pick it up on Monday. This Jeep is my primary transportation, I couldn't wait until Monday. So by the time I spoke with Taylor in parts it was 2:58pm (they close at 3pm). Instead of blowing me off like everywhere else did, Taylor gave the parts to the Sales Manager, Josh, to hold for me until they closed at 4pm. Totally saved the day! And our 4th of July vacation! Both Taylor and Josh went out of their way to make this happen for us and we are so grateful!
Had my oil changed and tires rotated. Came in earlier than my appointment and they got me in before my appointment. Service was quick.
Al Serra seems to really have their stuff together. From service to used to new car purchases, they are above board. They don't pressure you with the hard sell, everything is an option that you are given room to pursue or reject. It's hard to understand how they can be so big just doing things the right way, but I've consistently gotten the best treatment and the best prices from them. I was at another dealership recently and after an hour of haggling they finally admitted they just couldn't touch Al Serra's prices, and they had the hubris to act like that was a failure on my part. Al Serra earned a lifelong customer that day, with no hesitation.
Jennifer O was patient, straightforward, and accommodating. She helped make the notoriously stressful used car buying process painless!
I would not recommend getting your Chevy car repaired at this place , every time my car gets serviced here it comes back with something else wrong with it and it's a new car
Great experience. John was very helpful with the process. He was very professional & he went out of his way to help me.
Chris Salter is a very knowledgeable and professional sales person. He made the buying experience very easy.
Went with my sister. The people were very pleasant. Had a good time checking out the lot. A great experience thanks guys.
I gave a rating of 10 out of 10 to Michael and the entire service team at Al Sera GMC . I would recommend them to everyone !!
They dont call you back when inquiring on new sales! Very unconcerned must be selling alot if cars!
I have been having my 2003 Pontiac Vibe serviced at Al Serra Buick for many years and Kenny Weber is the advisor I go to. He is always helpful and friendly. I also find Kenny to be very knowledgeable when it comes to helping to diagnose the problem and the estimated cost for the work needed.
Great service. Professional. No hassles. I fully recommend Al Serra. Kevin Yzquierdo does it right...every time. Thanks for the great service and coffee.
Chris Salter was very helpful and professional. Would recommend Chris to anyone interested in purchasing a car.
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