Had a wonderful experience at Advantage Chevy. Shawn was very helpful in getting us the vehicle we were interested in at the price we were looking for. He was genuine and professional. Both Finance managers I worked with were very professional as well. Facilities were clean and everyone was respectful of covid protocols. I would absolutely recommend this dealership.
If I could give this place Zero stars I would. I came in with my family on August 5th after leaving another car dealership. My salesperson was Deshawn Bell he and his manager Mike were awesome and very attentive to our needs due to the fact that my husband and Brother were there coaching me throughout the process. I figured that since I had a great experience that I'd go back the following weekend and trade in my 2014 for a 2017 Chevy Equinox. Needless to say this time I went back by myself and although Deshawn Bell was my sales person again the atmosphere and experience was very different. I was not greeted promptly. I was rushed through the process and things weren't explained as thoroughly as they were the week before. When I left I felt as though I had been got. I was not happy with my purchase and after talking to my husband discovered that I was being financed as though I had brought an Equinox but had come home with a Cruze. The original price for the cruze was priced online for 16995 but they told me with taxes and title plus gap insurance he's let it go for 1900. Sweet Right? Wrong! My car was financed at a 14% interest rate Mind you my credit report hadn't changed since the week prior to and the amount of money or down payment hadn't changed either. it was all the same. The only difference was that I was overcharged, A woman and alone. I called everyday for a week straight an got the run around. I live a good 45 minutes away and work long hours so, I couldn't just go. When I did go I was told that it was too late to do anything about it because I had already signed the paperwork and the car had already depreciated in value but, I could stick with the car and come back in 6 months. Again feeling defeated I spoke with Crystal Roberts on 9/6/2017 (from my hospital bed) who told me that my husband and I could come in to compare the features on the two cars ( malibu and Cruze) to get a better understanding of what I had purchased and she 'd go over everything with us. That didn't happen. I went by today after receiving a letter from the Financing company stating that they were unable to finance me under agreed upon conditions. Perplexed they had me to wait while they called the Finanace company. While waiting a salesman came and asked me to leave the area while he assisted a purchasing family. What? I left and called the Fianance company and they told me that they had received another application on 09/06/2017 and were agreeable with those terms. i asked them if I would have to sign and be agreeable to that and they stated that they received the newly signed paperwork but how when I was in the hospital. All in all there is a lot of fishy business going on here and I have already contacted a lawyer to handle it from here because I am done with the run around. DO NOT SHOP HERE. GO ELSEWHERE or you will be CONTACTING A LAWYER TOO!
Excellent!!! Very respectful of social distance practices. Virtual visit with technician was an added bonus. Staff members were pleasant and informative.
Omar (Sales Rep) And Dennis (Finance Rep) were a great help. I love the car I purchased, However I'm seeing so many negative responses about this dealership and the cars. I'm hoping I don't regret the purchase.
Nice courteous staff, was in and out with a trade in.
The lady at the window customer service is very very poor and it took over 2 hours for a simple oil change.
ADVANTAGE CHEVY was courteous and patient.
I placed parts orders over the phone and they had my order ready and waiting
Great communication throughout whole process. The gentleman that took care of me, Edwin, was very polite and informative. Took my Silverado in for couple recalls and oil change. I ve purchased my truck at same dealer and appreciate their wonderful service. Highly recommend.
Happy Customer When It Comes To Advantage
I previously brought my first new car from Advantage two years ago. It was a 2012 Camaro LS. Tony Wyatt was my sales consultant. He was very nice, friendly, and helpful. Tony had let me take the Camaro for a test drive, and I fell in love with it. The wait was pretty long, but definitely worth it. My second time around a couple days ago I brought a brand new 2014 Camaro RS. Nicky Chavez was my sales consultant this time. I told him exactly what features I wanted my Camaro to have, and he found the one. I was too excited. Nicky is such a sweet person, and was very patient with me. I had a lot of questions to ask, and he answered them. Mark Brown is also a nice man. He was the one to finance my car both times. I would recommend anyone to Advantage. Every time I go in I feel welcomed. I know a lot of the workers since I use to work across the street at the Shell. Never is there a moment where I feel uncomfortable going. I could have a conversation with pretty much anyone there. Advantage is the place to go!
Always a pleasure when I visit. Professional and polite. Great service!
Great customer service just dont like that they tell customers that's there car needs parts that it truly dont,great job on oil change and car wash
Love to bring my car to Chevy since this is the place I brought it from I only go here for services. They make take a little long but it s always a better job when it s not a rushed job. No complaints.
Returning customer had purchased from here 2yrs ago. Joe was a very easy not pushy sales rep. I purchase another vehicle happy customer.
They have good collection of cars. Make sure you negotiate with the price you want. Be careful with documents and what you agree on. Might save you from lot of hassle.
Very courteous service and upfront with pricing. Not always trying to sell you something you don t need. Quick and efficient. Customer service is great and the wait times are not bad. Even when you re a walk in.
The technician was great fix the problem but not happy with Chevy as a whole having to pay $1500 in labor on a car that is not even 5 years old.
I will not be going back to Chevy for service or a new car in the future.
Experience I had very good Jocelyn work diligently we're trying to get refinance made me very comfortable and treated me well
Horrible experience! Sales rep stated the sticker price is the final price and that the dealership does not negotiate and he didn't play those games.
He then proceeded to pull out a pink slip and said his commission on sticker price is only about $120. If he gave us his 100 dollar commission would that make me happy? How rude! I stood up and said thank you for your time and we left. Giving 1 star is being extremely generous because after the way we were treated I would give no stars.
Jim was my rep that assisted me and he made my visit a success.
Came back in to the dealership to get brakes checked and courtesy diagnostic done per GM customer satisfaction survey because of the issues that I'm having with my brakes. During the test drive with the mechanic behind the wheel, he informed me that the brakes need changing and rotor needs resurfacing AND these issues are pre-existing because I haven't had my car long enough and there's not enough miles on it from when I purchased it (4/20/19) to do any of the damage he was feeling and it's not my fault. I relayed what the mechanic said to the service rep behind the counter and he spoke to his supervisor who said they are not honoring the work that should've been done prior to my purchasing it and gave me a price to get it fixed. This is wrong on all levels and the dealership should be held accountable and sued for this mistreatment. I came here to get a decent car from a recommendation not to be sent off to purchase a lemon from a reputable dealership. I want justice for them trying to charge me for something that they knew existed before I purchased this car. I had every intention on posting on Facebook my recommendation to head down to this dealership to purchase but after these experiences, that won't be happening until they do right by me It's only fair and they know it because it's been confirmed by THEIR OWN MECHANIC that the problem is PRE-EXISTING!!!! I WANT MY CAR FIXED ASAP AND THEY NEED TO MAKE THIS RIGHT before a consumer lawyer is contacted!!!!
I bought a suburban from this dealership and had to take it in 2 days after I brought it.They repaired it then I was having electrical problems with it 2 weeks later and basically they told me I was out of luck 700 dollars later before I even made my 1st payment I was putting repairs on the vehicle they dont back up what they sell I would not recommend going to this dealership at all!
We came to Advantage thinking that they were closed for the day after we had just had an awful experience at Honda down the road. The sales men didn't fight over our business and they were more than willing to help us with all of our questions and many test drives of different vehicles. Specifically Tony Wyatt was great and I would buy from him. He was extremely friendly and not pushy or a typical car salesman at all. It was very refreshing.
When choosing a dealership I went to three different locations, however my last stop was Advantage Cherolet in Hodgkins. GREAT services! I walked in the place and was helped right away, no questions asked. They went out of their way to helped me to figure out what I could afford, what kind of car to choose, and even helped me to get insurance while I was there. It took a couple of hours, but that car came home with me that day. So I would definitely refer anyone looking for a car to go check it out for themselves.
-Joey Lucas
Just purchased a vehicle yesterday. Andrew and the team were extremely professional and courteous. They truly worked to get me in the vehicle I wanted for the price I wanted.
My truck s steering wheel has been off-center since they replace my transmission and I was promised that they will correct it, but I needed to make an appointment before 3pm during the week, so I took a day off of work to bring the truck in and even after explaining the issue to the service advisor, the technician s solution to my steering wheel being of centered was to rotate my tires, my truck is not off on the alignment nor does it vibrate to be off balance, the steering wheel wasn t clocked correctly when they re-assemble everything After replacing the transmission and again even I took a day Off of work to get this done, nothing!!
I dropped off a car for my boss. I did not have a appointment and I came in unannounced. I was expecting scornful looks and a long wait. I was greeted immediately by two friendly smile's and was directed to Carolina. I could not be happier. Not only did she get it done for me. She even had me picked up and dropped off. She under promised and over delivered. Even after throwing her a curveball explaining I needed a mirror replaced. She had everything fixed for me and ready to go in one day. Not only did the car come out great. She kept me updated throughout the day with phone calls. Its the best service I have ever received at a car dealership. Thank you!
PLEASE walk away before buying any cars new/used from these people.
They don t even deserve ONE star. They are super professional when looking to buying a car. But once you leave the lot it s another story!!
They sell extended warranty that is supposed to cover everything the dealer doesn t. Yet the service people want to charge and always manage to say that s not covered when it CLEARLY states on the contract that it is!
(Careful with these people and learn what s covered under warranty. Otherwise they will charge you).
They are also extremely rude and unprofessional when you correct them as far as what the contract says!!
It also shouldn t take 6 hours for an oil change when i have an appointment.
(They also tried charging me for an oil change when it states on the contract that it should be free)
These people are unethical and i will be reporting them to the better business bureau.
TERRIBLE SERVICE DEPARTMENT AND CUSTOMER SERVICE!!!!!
My vehicle was leaking antifreeze. I took my car there for service. They told me that it was my water pump and replaced it. Vehicle is still under warranty so it was all covered. I picked my car up and on my way home, not 5 miles from dealership, all the coolant leaked out of my vehicle. I got a message on my car that is was running very hot. I immediately pulled over and turned my vehicle off. I called the dealership and Felipe in the service department answered the phone. He gave me phone number to call for a tow truck to have my car towed back to the dealership. I was stuck in rush hour traffic, my cell phone battery was low and I was freezing because I couldn't turn my car on for heat and this man couldn't even call the tow truck for me. TERRIBLE SERVICE!!!!
The next day no one from the service department called me. I had to call them at 10:30 a.m. to find out about my car. They said cylinder needed to be changed and they had to order a part. I went to dealership to get a rental while my car was being repaired. The rental they gave me was dirty and I had to wait 30 mins. for them to wash it. When I got in the car it didn't have any washer fluid. I added some when I got home. I picked my car up yesterday and they charged me $25.00 for the tow!!!!! I asked to speak to service manager, Len ( he refused to give me his last name and told me he had no business cards). He told me it was a separate repair that is why I had to pay the $25.00 for tow.
SEPARATE REPAIR?????!!!!! It was for the same issue that they didn't fix the first time. He said he would look into and let me know in a couple days. Advantage Chevy must be hard-up for money if they're willing to loose a good customer over $25.00. I have recommended several family and friends to Advantage Chevy that have purchased vehicles. NEVER AGAIN!!!! I will never take my car there again! Not even for a car wash! I have removed / covered Advantage Chevy sticker on the back of my vehicle. NO MORE FREE ADVERTISING FOR THEM!!!!! And I have filed a formal complaint with GM.
Came in today for a small part fix for my front camera. Was told 1-2hours. 2 1/2 hours later I m told I have an additional 1/2 hour to wait. Made the appointment specifically at 8:45 so I could be done in time to get to work. Now I m going to be late...and isn t even busy here today either. Ridiculous
Worked with me to get the car I wanted - they listened to me and what I needed instead of trying to push certain cars on me like I experienced at other dealers. Ended up with a great deal on the car I wanted. Very friendly and very helpful
I came in with two cars in mind; cruze & sonic.
I had read reviews on yelp & google first, and I saw good reviews about Joccelyn. I called her to see if she was there before I went, and she was. We got there and she greeted us and showed us to the cars. There was a sale going on for Cruze and Sonic's which was even better. She explained everything about both cars, however, I felt more connected with the Sonic. The cruze is a very nice car, but I felt like it was more luxurious. The sonic was perfect to my personality. So she showed me prices and I made up my mind about a Sonic that had everything I wanted. She was an excellent sales person. She worked around my budget and made everything smoother. It was a long day, but it was worth it. So ask for Jocelynn, she's nice and straightforward with you.
Thanks Jocelyn!!
I went to their service department on Saturday for my first oil change on my new vehicle (purchased vehicle Dec 2015) I had a tire that would lose air, I asked them if they could look at it and perhaps patch it if needed. My car would show a low tire pressure warning, I would fill the tire with air and it would last for about three weeks before the light went on again, so I am assuming it was a very small hole. They had my car for over 4 hours, finally told me their was a small hole and that they patched it. I drove straight home form the dealership and parked the car. The next day I woke up to completely flat tire. I brought it to a tire shop and they showed me that the tired had been plugged, not patched and said it was the cheapest plug they could use and destroyed the tire. I had to purchase a brand new tire for a vehicle that was two months old.
When I called the service department they insisted they do not plug tires, and the plug was not from them. Who was the plug from then? Was it just a coincidence that the next day the tire was completely flat and there was a plug in it? Will never bring my vehicle to this service department again!
Definitely recommend if your trying to buy a car new or used. Good people there
Everyone was very polite and helpful in and out no problem!
I love the fact that they send a video of the real time work they are doing on your vehicle and recommendations. Great service
I arrived at 06.50 am opened at 07.am I was taken care of right away and my issue was taken care of and on my way thank you for being there
Cyril and Krystal helped my husband and I get into a reliable vehicle with a low monthly payment! I suggest that anyone looking to better their credit check them out! 10/10
Had great experience with joslyn keys she's the best 4th car from her also helped me get my credit perfect thru building.. go see her
Cyril was very professional and pleasant! Although I had to walk away from his initial offer, he did not waiver when he stated he would do what he could to make sure I made a purchase. A few days later he called me and made it happen. I appreciate the fact that he did not haggle me and made my experience smooth and easy! I would definitely recommend Cyril and the Advantage Chevy - Hodgkins dealership to family and friends!
Had a great first car buying experience at Advantage. They really took the time to walk me through the process. These guys knew a lot about the cars and set me up with a car that really fit me.
I went in looking for either a Chevy Cruze or Sonic. I told them my price range and what I was willing to pay a month. They didn't beat around the bush with my price range or try to sell me something I couldn't afford.
They made my car buying experience simple, easy, and fun. I drove out of there with a new Chevy Cruze Eco, it was a car that I like and can afford.
Extremely disappointed and upset with the service I received today. I was neglected for 2 hours until Tom finally communicated with an update for my car. All I wanted was an oil change and tire rotation, come to find out all they were doing during that time was a car inspection. Didn't do my tire rotation, only an oil change. Told him I had to leave and forget about doing the tire rotation. Told me it would be another 40 minutes for paper work and to put the parts back into the car. Then comes back another hour later having done the tire rotation. Yup. 3 hours just for an oil change and an unwanted tire rotation. Waste of time.
This was by far the best experience ever! I worked with both Bobby and Steve Nunez to secure and finalize my purchase. I have to be honest as a woman buying a car can sometimes be a traumatic experience because of the assumption that car dealers will not treat you fair just because I am a woman! This was completely the opposite I even brought my fiance for back-up and he was able to stay in the car...they were great! Even the finance gentleman was extremely helpful and very clear about the terms of my loan and the GAP insurance that I added. We even talked about how this purchase would help my credit and what my next steps should be towards making my credit history even stronger. Everyone was patient with me and all of my Champagne taste! LOL :) I found the car that was put on the lot just for me! :) I have since told several friends and family members about my experience and my good friend will be calling this week.
More like take advantage Chevrolet. I went in to buy out my lease because it was ending and the original dealer I leased it from was further away, but they had sent me the buyout numbers for what it would be out the door. After showing my sales rep Ernie the email showing the buyout price he scoffed and told me I was dealing with a sales rep who didn't know what they were talking about and that price was far too low long story short they tried charging $4,000 more than what the buyout was for. Then between him and the sales manager refuse to let me have a copy of the quote was just willing to write numbers down so that I wouldn't have proof going elsewhere that they were attacking on more than they should have to buy out a lease. Went to the original dealer the next day and paid the price that I was originally quoted. This place is nothing but a bunch of unprofessional crooks.
Owner of this dealer is amazing!! Cares for all customers!! Definitely professionalism at its finest!
Horrible. Even tho service closed in 8 minutes couldn t get a code read to find out what is wrong with my Chevrolet
Salesman did a good job explaining all features, but the financing guy take way to long. I almost walked out the dealership since i was paying cash, not sure why i had to wait for more than an hour to pay for the car and leave, when clearly there was staff available. No communication what so ever, my file was in some corner until some guy found it. so i was told.
Usually there 3+ hours, but everyone working there is kind and very professional. I was there today and was helped by Keith. I really appreciate that he was in constant communication with me on what was being done on my truck.
The whole experience was pain-free. From setting the appointment to renting a car and then being updated through the repair. I would highly recommend the team at Advantage Chevrolet be your first call when you see a check engine light try to ruin your day.
Ahh memories,my grandfather used to take me here when I was a little kid now I'm taking my kids hasn't changed in forty years beautiful!
Every time I scheduled to do services on my car. I have an excellent service and experience with this people they professional in any way. Thanks!!
Ernie was great to work with and helped me get the beat deal possible.
Krystal Roberts is the best thang since sliced bread!!!! She literally got me in and out and made tears of joy fall down my face. Never have I experienced a loving and warm environment and she did everything to make sure that I was satisfied. If you're car searching I definitely recommend Advantage Chevy of Hodgkins!!!!
Customer focused without pressure. Professional and inviting.
Liked it A LOT!!! Mostly this is due to Omar Shakhwar. He made the experience a positive one. While being a true sales professional, he was also genuine by being interested in getting the best car for our situation. Would definitely recommend Omar and this dealership.
Went in to get my emblem and grille fixed. Got there at 8am and an hour later they told me they have to reorder parts and it'll be about another week. Got up early for them to tell me they got the wrong parts. Dissappointed.
Joslynn was very helpful in selling me my car. Shad Tina is the best delivery coordinator I have ever to meet when buying a automobile.
Do not care about the customer after the sale. I bought a used car but have to repair it on my dime less than a week after I bought it. I should not have to pay for it with my extended warranty and deductible when the problem existed from day one. Emailed Krystal Roberts and did not get a response. Don't buy a used car here.
Do not buy a used car from these people. They just patch it together long enough to get u r money. They will not return your money even if it's the next day and they will charge you for every repair they make even if it's in the same week
I was very impressive of the video received by IService which showed the technician inspecting underneath my Trax and explaining each area in detail.
I was very please knowing that my car was in good hands.
Everyone were very professional, knowledgeable, and friendly.
Just purchased a vehicle. Sale .person. Deshaun Bell was able to get the price I was looking to spend. Customer service was great. got in and out of door with out very long wait time. Vehicle runs great at this time.
I am so HAPPY with my cute little red 2014 Chevy Cruise! My sales consultant, Tom Hackett really helped me out with everything from choosing the right car for my daughters and me, to getting me a monthly payment I can afford. Tom was not pushy in any way, to get me into just any car, he took the time to tell me about the vehicles I was interested in and was very knowledgeable on them as well. The selection of vehicles was big, there were many to choose from. Being a single mom, I was looking for an economical / reliable car I can afford AND something nice to drive. I found it here! I also have to give a big high five to the Finance Manager, Mark Brown...such a great guy and nice person to talk to, it's like we already knew him! Mark, took the time to explain each form I was filling out and even called me back a few days later to tell me they have a lower monthly payment for me! AWESOME! Who does that??? They do! I HIGHLY recommend Advantage Chevrolet of Hodgkins and will be sending any of my family or friends looking to buy a car there.
CHECK THEIR YELP REVIEWS.....GOOGLE REVIEWS MUST BE WRITTEN BY FRIENDS. DISADVANTAGE CHEVY lying salesmen, sneaky finance dept......BE CAREFUL !!!!
I came in to trade in my 2017 Chevy Cruze and with the help of Deshawn Bell and the management team, I was able to drive away with my 2019 Chevy Trax. The entire experience was phenomenal!
Buying a car is one of the last things anyone ever wants to do. Buying a car from Hodgkins Chevrolet actually makes car buying an enjoyable experience. Great people all over the dealership! I was expecting to have to negotiate the price on my trade in, but the offer they made was so incredibly fair. I just grabbed the checkbook and made the deal. I highly recommend buying your next car from them, I know I sure will.
Efficient, pleasant staff, clean and comfortable waiting area. Carolina Martinez, my service writer, covered all the bases and has a very courteous demeanor, all making for an excellent service visit. I am quite comfortable coming to Advantage for service. The inspection video is a plus and my wait time was as stated by Ms Martinez. Thank You!
Bought my truck here. Not happy with everyone i have ever talked to on the phone here. Very uncooperative
Great place filled with amazing people, All my car needs are always met here and for that I'm thankful, cause not every dealership gives you that fulfilled experience like advantage of hodgkins, thank you for all you do especially during difficult times. Got my 2020 trax here recently.
It was my wedding day and my Cruze's starter was not working well. I suspected the battery was failing. I went to Advantage Chevy (without an appointment) and they took care of me right away so I could get back to preparing for my wedding. 45 minutes and I was out of there with a new battery (the old battery had a bad cell).
Imagine seeing a delicious piece of cake. As you eat it you love it. But after you're finished it leaves such a bad taste in your mouth. This is Advantage Chevrolet. I purchased a car from them and a service. Unbeknownst to me the service that I purchased depended on something else that they promised to provide. I found this out after bringing my car in for service and waiting around for 2 plus hours, just to be given the news that they could not complete the service request. Since then they have not provided me with my property as promised or the service that I have paid for. My constant inquiries are given a placate answer or just ignored. Even going in face-to-face has not gotten any traction and a letter sent to their head manager has not gotten a response. I have resorted to filing consumer affairs complaint with the Illinois Attorney General. Hopefully this will finally get their attention.
I do not recommend this dealership unless you are buying a car and do not ever expect to deal with them again. Otherwise, go somewhere else.
Should change the name to "We take Advantage of you Chevrolet". Great fishermen there; hint* you and your hard earned dollars are the fish! Service spends all day thinking how to get you to stop by and donate them some money to come up with things to do to your car. Stopped once for oil change, lo and behold, my 5 year old garage kept car, still has new smell, is laughable to them now. Keep fishing boys! Yer doing a great job!
Keith was friendly and attentive. Couldn t have asked for a better experience, thank you!
Excellent people to deal with especially cyril Oghomeh can't go wrong with this great salesperson.
I went to this place on Oct 24, and felt so disappointment. The sales person called Michael Armstrong, he is so rude to his customer and he changed the price after he hound I decided to purchase from this dealer. This is so dishonest for the customer. Hope he will change but I don t think so. I will not recommend this place to all my friends and people who come this place, beware of this guy!!!!!!!!!!
I was charged for finding out my trans with less than 85k miles on it needs to be replaced due to a GM defect. Prior to that during multiple oil change visits I asked for my fog lights to be checked and the first 2 times I was asked if I wanted a quote for just checking my fog lights and the last time I was told they were checked and worked fine and I showed the lady that helped me and we both saw that they didn t work. GM takes zero responsibility for issues their vehicles have and place every additional cost on the customer and this dealership has proven it is carrying on the tradition of screw over the consumer and American citizen. There are so much more things that are unsatisfactory about the company and the dealership I will be changing my view and campaigning to change other s view of GM you lost a customer
Mark Ott best manager hands down. Knows all the answers to your after market needs! Thnx Ott!
Very helpful. Very fast. Got our car in, saw it same day when other places were going to take a week
This is my 3rd car from here. Joslyn always hooks me up I stay driven FLY
great customer service. everyone very helpful and willing to work with you. highly recommend if you're thinking of purchasing a new or used vehicle. Justin Aguayo was a good sales man show me a lot of cars if you thinking of purchasing a new or used vehicle ask for Justin Aguayo
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