Acura of North Toronto Review

Picked up my 5th Acura from them! Can't say enough nice things about this place. The staff are friendly. The service manager actually cares. The sales manager (Peter Kim) made his way up from washing cars to eventually being manager so he understands the smallest details matter. All of my needs have always been met. Thank you again. Very pleased and very much looking forward to my next Acura from them!

2 month update: Still love my Acura and my experience with the team at Acura North Toronto. They surprised us with a holiday gift in the mail! Thank you!

Very disappoint service experience.

My wife 2015 RDX with 85,xxx Km got trouble code P0848 from my local garage. transmission is not engaged properly and then Car just jumps No 3 gear. Symptoms are consistent with an error code. Symptoms appeared 4 days in a row They advised us to go dealer shops because the car is under extended warranty.

I took the car to North York Acura. Explain everything to Advisor named Eric . He wanted us to pay a Diagnostic fee ($135) to find out regardless. It was strange that why I have to pay the fee the car was under warranty but I accepted their policy. he wasn't nice to explain or listen to our concern.

Few hours after he called me Now it became horrible.

Here are what they are saying,
1, No problem found in 1 hour.
-- It looks Not enough effort to diagnostic

2, No warranty repair without Error code.

Small Garage found the problem but dealer shop couldn t find problem with same car. No sense at all

3, What makes me so upset is here. This is ridiculous

If I pay for service, not the Warranty claim, they can fix it for us.
Eric admitted symptom and error code are matched.

4, This is getting worse

He asked me to take the car where I bought from( which is Erin mill Acura We lived in Richmond Hill) Let them deal with
My wife and me like What""Why What kinds of service is like that Zero customer service mind Big upset and Disappointment.
We couldn t stand anymore with all kinds of odd situation, attitude, No effort to diagnostic, forced pay us diagnostic fee without finding anything or doing anything.

We didn't any argument or anything with them. We decided to pick a car. One thing I asked Eric let us to speak with service manager with this issue. But no one called me back anything

Here are what we did after that

We contacted Road assistance to tow the car to another dealer shop (Because we don t feel the car is safe, Car is making sound and jumping) to have a second chance.
They advised me to try to update software based on what I described. There is no hassle. If symptoms happen again, They want to different direction to repair. It looks like customer-oriented service mind with a service plan. It is impressed. Thanks, Alen and Harry. My wife and me Like What a difference service Big Zero service from North York Acura to 5-star service from Erin Mill Acura
Thankfully, Car back to normal so far. Car looks great again.

My money just went into their pocket without any reason.
I am laughing at poor service. I wasted my time and energy at north york. it was an awful experience,.

Bought a used Acura ILX the other day and I love the car. Salesperson Shant helped me out and gave me great service. He explained everything and was telling me things about the car's features I never thought to ask myself. Very helpful in making my decision.

Shant was very thorough and made the purchase from start to end very easy. I do recommend him if interested in purchasing an Acura from this dealership, furthermore the dealership was following all the health protocols at this time which was nice to see.

I really enjoyed my entire experience at Acura of North Toronto! Peter was excellent to deal with and the entire process was great for me. I LOVE my Acura RDX and I have recommended it to so many people. My brother leased the same car from Peter and he is also extremely satisfied. I HIGHLY recommend working with Peter and the team at this dealership!!

Leased our first RDX at Acura North Toronto. Reza Heydar was instrumental in making it happen. He was very easy and pleasant to talk to. He answered all the questions we had ( we had lots prepared) and, best of all, he helped secure a good deal for us. Thank you Reza, for making the whole experience special! Thank you as well for putting an end to our car shopping . You were a great help! For anyone who is looking to buy a car, the person to contact is Reza Heydar. See you in 3 or 4 years Reza!

I purchased a used RDX from North Toronto Acura about a month ago. The salesperson I spoke with, Andrei B, was very transparent and a good person to deal with. Overall, I had a very positive experience with Andrei and the dealership.

Thanks to Acura of North Toronto and specifically Reza Heydar. My wife and I were pretty set on the car we wanted but went into the dealership to just see the car in person before making a final decision. Reza was there to answer questions and we were so comfortable with his relaxed personality and knowledge that we ended up buying the car that same day. Even after the sale was finalized Reza continued to provide above and beyond service.

I can't say enough about Acura of North Toronto, this is the second vehicle I have leased with them. Reza Heydar is the best sales associate in the game, he fought to get me the best deal available, I've never had an associate work so hard on my behalf before. I couldn't be more happy with my experience here I will be back. If your looking for a friendly environment with great customer service look no further, these guys have got you covered, I will be using this dealership for all my vehicle needs for years to come.

Andrei is the person with Customer oriented mind helped me throughout the process in buying the car with maximum effort, also by the team at the dealership. It was great to finally have a deal at good price and finance.

We are something of an Acura family and big fans of Ajay Bhushan. My sons and daughters-in-law have dealt with him for many years and for several RDXs and MDXs. My wife and I picked up our third Acura, a 2017 RDX Elite today and we love it already. Ajay treated us in a very considerate and professional manner through a painless negotiation process. His colleague, Ray Zu was very patient with us through the test drive and orientation. Shawn in Finance did his job well also. Although he explained all the possible advantages he was not aggressive about all the extras that we really did not want.
We stongly recommend Ajay to anyone considering the purchase of any Acura model.

If I could give negative 5 stars, I would. The service center here is crooked and inept. The service rep blatantly lies to your face and charges you for work that has NOT been done. I called them on it and it was done in thirty minutes...I waited 2.5 hours for nothing the first time around. They tried to excuse themselves by siting "miscommunication". But there were so many miscommunications and attempt at cheating me that I can't help wondering if they are stupid or crooked or probably both. Others have warned me about this dealership but I thought I'd give them a try and oh boy, did they fail big. The rep tried to tell me that they used a "Master" key to unlock my tires as mine were not in the car to do the tire rotation and the brake check. I said nothing was removed from the car since I bought it six months ago and that ACURA had once before forgot to give the key to the tire locks and that I was annoyed by it...he then changes his story saying that the work was not done and that it was the fault of the SALEs people. Well guess whata? The key was in the car in the glove compartment in pretty much plain sight ( I checked when I got home) I don't even think they checked. They just tried to charge me for work they did not do. He then proceeds to tell me that the oil and filter change was done and I could finally go home...well guess what? It wasnt done as the maintenance light was still on. I had to go back and the lot attendant helped me sort things out. This is the worst dealership experience I had and I've been driving for over thirty years. It's laughable and pathetic.

Professional service and nice staffs. Ali helped me get the best deal. I recommend this dealer.

Very good customer service. Roger Yip was helping us for purchases and he is very knowledgeable and helpful. Highly recommended.

Great customer service from the sales team, special thanks to Alex Stakhavets. He went above and beyond to make sure all my questions and concerns were addressed before AND after the sale was made. Even helped me book my service appointment. Will definitely come back for my next acura.

Went to this dealership as it was 2 mins from where i lived. i needed the radio code for my acura. lady at the desk CONFIDENTLY said the cost of the code is 50 dollars. went back to my car in their parking lot, called the acura dealership in maple and got the code within 3 mins for FREE.

I went to the parts department to get fluids. The lady at reception directed me towards the parts desk. The man behind the counter was efficient and wanted to ensure I had enough fluids. Would definitely go there again.

Working with Andrei was an a stress-free experience! He is very knowledgeable and customer-oriented, the managers were great too! We love our new car

I purchased RDX 2020 Elite a few weeks ago, and sales representative, Andrei provided me great test driving and delivery service. John

Still waiting for a phone call from mouths ago. About a job for car washing

Had a great experience at this location. My inquiries were handled professionally and with care to cater to my needs. I have never had experience with this type of stuff but one of their reps were really eccentric and helped me along the entire process, so thank you, David, for going out of your way for your assistance. Hope to see you guys again in the future and thanks once again for providing an exceptional customer experience!

Terrible customer service. they NEVER return calls. and they destroyed my paint job while waxing the car and would not be held accountable. i would NOT recommend this dealership.

If you are thirsty for having an extremely awful purchasing experience and a totally disgusting services, look no further If you are eager to put yourself and your family into one trap after another trap, and if you truly enjoy the feelings to be misled and fooled like a idiot, look no further This dealer is your one stop car dealer to fully make your wildest nightmare about what a worst dealer could be come true...

The experience of purchasing a 33,000 2016 Acura MDX @Acura of North Toronto is just like opening the "right" door towards the deepest hell. I truly don't want other people to repeat the same tragedy as we got from them.

The experience of printing a photo in Markham Walmart @ only 40 cents and the quality of services which I received from a Caucasian guy @Walmart Photo Centre is much better than this!

They misled you by promising to give you a $1000 Acura MDX Certified Services of 7 years for free and included in the purchasing price of the car, but what they actually did is they added this $1000 again to the final price intentionally and secretly in the 2nd copy and 3rd copy of the paper, and didn't point it out to you at all, only told you it's as same as the 1st paper, and urged you to sign.

At last, please DO notice they put words of "FINAL SALES" secretly on some place of the agreement so you won't get your $1000 deposit back if you found they charged you more than agreed.

If you found they are selling a Acura MDX 2016, don't go with them. That's what we were going to buy, and found the agreement they sent to us to sign are totally different from what we were agreed with them before signing the paper.

Don't sign any agreement with them without both your accountant and lawyer beside you! ridiculous? but unfortunately, that's the only way you might still be survived after they cheated you and denied everything shameless in front of you

They made three different versions of agreements at the same time, showed you the 1st copy, which is what they agreed with you, then add $1000 on the 2nd copy and told you it's as same as the 1st copy. At last, they gave you the 3rd copy, which is $1239 higher than the 1st copy, said it's as same as the 1st and 2nd ones, and asked you to sign. That's the trick they used for too many times! My husband and me are not their 1st and the last customers to have been "played" intentionally by them.

We found they were playing number and math games with the customers so asked them to correct the price as they promised. But they denied completely. Both the sales Nat and the Manager, short n fat Asian looking guy with big eyes, said we have to buy the service at $1000. We said we bought this car but we don't want to buy this add-on service. But they said it's a must!
The manager was very rude and arrogant. The funniest part? He told me he has a best Google Review.How ironically! It's the first time I heard you have no choice to refuse an add-on service while it's only a excuse they used to charge you more without any reasons

Don't think you are wiser than them.Don't feel too confident about your math. The multiple tricks they played every day will totally make you lost, considered you are only an one-time or occasional player. You will sign the agreement with a higher price blindly, BECAUSE THEY COVERED YOUR EYES BY USING THEIR BLACK MAGIC...They let you sign the 3rd paper without giving you the 1st and 2nd paper to refer/compare.

My husband has a degree in computer science, you could know how good he's at math. I had been a A+ student all the time, and math was always the best course which I did amazingly for many years...But..Then What?...

NO BUT, NO WHAT any more. Please keep a safe distance from this poisonous dealer and your life will be better! If you don't trust me, please feel free to drink the poisonous wine they brewed for you to full and die with a satisfactory smile. Take care, and Good luck!

As a Canadian, I really felt shame for them! I DO want to rate them ZERO, if there is a option of 0. Because they deserve it, honestly.

Worst customer service. They don't want to assist you and over charge because apparently they owned by a different dealer and they don't want to put in the work.! I had just called another dealer and its a significant amount of difference.

Had an issue with my '16 MDX on a Saturday morning - by the time it was towed to Acura of North Toronto, it was about mid day - they got a Technician on it as soon as possible, and when they were not able to resolve immediately, provided me with a complementary car for use over the weekend - Great service as usual

Had a wonderful experience purchasing an MDX at this location after a long search for the car we wanted. Reza Heydar was very helpful and professional. I would highly recommend him, thank you!

I called to get a radio code for my TSX. John, the guy who helped me, he was very polite, helpful and knowledgeable. He solved my problem in 5 minutes. Thank you so much John.

I was very pleased with the service I received at Acura of North Toronto. I was in the market for a pre-owned Acura RDX. I spoke with Peter and described the vehicle I was looking for. He did not have any in stock that met my needs (colour, mileage, options etc). Five days later he contacted me with the exact vehicle I was looking for. The whole process was professional.

I'v been a customer of Acura of North Toronto for 20 years, and purchased or leased almost 20 cars with Acura of North Toronto for myself and my family; besides the user friendly and responsibility of the products of Acura, the sales Wallace Wu showed his professional service in the passed years,, friendly and helpful.

I purchase my Acura ILX 2 years ago from North York Dealer Shop. No complain about my car or to the Sales Rep.
My disappointment to Service Center occurred on Feb 3 2017.
I had a flat tire that morning around 9:30 am. i did not know what to do so i called Service Center explain the situation and ask for type of service can offer.The receptionist said they have fully booked for 2 weeks and told me to call towing services. I ask for closer Acura dealer shop so will be easy to tow my car and she gave me Acura Markham Dealer shop number.
I called Markham Acura Dealer Shop and the lady who answer the phone kindly ask me detail of my car and told me that i have a coverage for free towing service and gave me towing service number. Thanks to her (sorry i did not recall her name) i have saved my day and i got really angry for the North York Service Center Receptionist. She did not have knowledge of this services that Markham Dealer Shop Receptionist had? I have to reconsider going back to the North York Dealer Shop

Cinthia Lee

Man what can I say about this place other than I bought my SUV here. Excellent staff excellent service. Tell Shant and Ali I sent you. They will take good care of you.

One of the best dealerships! Staff is highly knowledgeable and trustworthy. Shant Karagozian helped us with finding a great used vehicle. We would recommend this dealership to everyone. Thank you Acura of North Toronto for your great service.

Very good service, explained well, highly recommend charles Lui.

I got my second ACURA from this dealership few months ago. honestly, I did not want to get ACURA as I wanted to try another car, but because of Mark Zehtabian my wife and I changed our minds. he did really help up us getting best deal which we could have and helped in all process as well. he was the only sales rep. who so far in GTA I found him trying to help the customer and not just making some money out of him.
If you are willing to lease an ACURA, just ask for Mark and you would not regret that. These 5 starts are all for Mark and his tremendous help.
Thank you Mark..

it was a good experience to upgrade my

car here thanks a lot for the team of Acura

of north Toronto especially Reza.

Very misleading and will try their best to force you into unnecessary add ons. Would not recommend at all

We bought a used 2015 Acura Rdx from this dealer. Was the best price around. We ve searched everywhere in Ontario. When going to this location ask for Andrei Bashevsky. He was amazing. We had a 3 month old with us, he was very accommodating and caring. We are planning to change another vehicle of ours and we will definitely be calling Andrei!

I brought an used TLX from this dealer and had a very poor experience. The people here are dishonest and will not do anything they promise.
1. We made an appointment to pick up the car on Monday night. But when I was confirming the appointment in that Monday morning I was told my appointment was on Tuesday. No explanation or apology to me, just told me the time that I should come rudely.
2. When I pick up the car, the keyless entry didn't work. Soo told me they locked the keyless entry function of the driver 2 key. Now please tell me if there is indeed a way to turn off the keyless entry of a certain key? Finally I have to replace the door handle in my local Acura dealer.
3. I traded in my old car but the plate was too rusted to be removed. Soo told me I can come back for the plate three days later. But when I came three days later, Soo didn't answer my phone and message. I found the plate is still on my old car. Then our sale person Mark said he could help us to keep the plate. Of course, he didn't.
I'm not living in Toronto. Is it fun to let a customer drive hundred kilometers for a canceled plate again and again?
Finally I gave up my plate since they told me the plate was cut and lost. Then they promised me to send me a email that illustrates this situation so that I can keep this email as a record (Usually I have to return the cancelled plate to the issuer).
Without doubt, I'm still waiting for the email, and no one in this dealer answer my phone now.

I'm not satisfied with lease my Acura mdx 2020, In my opinion it has a lot's of unsolved problems. a few months ago I've leased Acura mdx with the more than $700 monthly and I'm very disengage right now. otherwise my pervious car was Acura rdx 2014, I was like Acura's car, after I've leased this Acura mdx 2020, I figured out this car has some problems which is not occurred in a luxury car, the unsolved problem such as the back camera has the unclear picture however I've been gone to the delear ship two times but after two times of changing the back camera, they couldn't solve my problem and they told me the weaknesses related to the Acura from the company not delear ship, also the ideal stop of this car doesn't work anymore, and after so many times go to delearship for warranty, they couldn't solve this problem in my car, however i didn't get positive results after I've gone to the delearship every times , I strongly disappointed from leasing Acura

Great service!! We love our car of course! Highly recommended Roger Yip to assist you at Acura of North Toronto!

Was a great pleasure dealing with the folks here, especially the salesman, Andrei Bashevsky

I recently bought a used ILX, and the entire process was very pleasant. Wallace was tremendously helpful in answering my questions and showing me the car's features. When I felt that my new license plate numbers weren't to my liking, he went out of his way to obtain a new set for me. The financing staff were also agreeable and accommodating.

Overall, I would highly recommend them to anyone looking for a used car from a trustworthy and dependable source.

I brought my car in for a minor job. Very fast and hassle free service.

very much useless in follow up with customers...the contact number given on google is some 1800 toll free number..goodluck callling that number and nobody will answer....

I was here and the people working are absolutely unfriendly. They are not helpful and the reviews here about them being nice and best is not really true. Very Unfair and I would never even think about coming here.
And you shouldn t either

Be careful of their service department! A mechanic drove me car for a round and told me the engine needs to be rebuilt. I was shocked, and told him I purchased this car here only 2 months ago. Then he changed his words right away and ask me to pay for inspection fee first and the attitude is very bad. I couldn t trust them any more.

I went to another Acura dealer closed to my home next day, the inspection fee is cheaper, but the service is way better than this one. The mechanic drove my car for a round, and told me to used #91 fuel for 3 tanks to see if the problem still there. They didn t charge me anything for this. They make me feel like this is a real service they provide not only for customer, but for their brand name!!!

I had a great experience buying my first car from Acura of North Toronto.
Reza was great. All my questions and concerns were addressed in clear and professional ways. Thank you.

Wallace and George were extremely helpful in helping me getting my car all fixed up. They took their time in making sure that everything was running great. Dale, the service advisor, was a pleasure to deal with as he made sure that everything would be completed to customer satisfaction! Overall, it was a great experience at Acura of North Toronto.

The overall store service is very good. The salesman who helped my friend choose the car is called JEFF. The attitude and service are first-rate, and the introduction is very detailed. They will look at the problem from the guest's supervisor and help analyze and find the most suitable model. Praise.

Dropped in on Saturday to test drive and possibly get a good deal. Reception was great, the place is busy but I was assigned a sales person quickly enough. Sam Choi was a fantastic salesperson, quite transparent and a good listener. I explained what I am looking for, and the 5 different options! And he delivered! For once, a sales person is listening to the client thought process and working with me to get to where I needed to be.. sale closed!! Thanks Sam for supporting for over 5 hours!

Now I am waiting for the delivery date!!

Worst customer experience... the sales person was professional but the manager/assistant manager Ben.. absolutely unprofessional, arrogant.. doesnt want help customer rather asking customer to go look else where.. I would have given a 0 star if it wasnt for the sales person.. if you are looking for an acura car.. better choose another dealership or else you might end up dealing with Ben and he would definitely make you change your mind and buy another brand car...

I just bough a car from this dealership wih Jordan Lin help. He was very friendly and responsible. His services is greatful, was spending his time to explaint to me everything about the car. I love my car and enjoying it. Would recomment everyone coming here!

I just recently bought a 2017 MDX. Charles did an amazing job making sure all of my questions were answered and absolutely no pressure to purchase. I will definitely reach out to him again.

I had very bad experience with this branch . Finance department got me False information about rate and monthly payment , even when I asked them to show me facilities and equipment of my car , they told me we don't know and you have to search on google and youtube that is so unprofessional .

Happy to find out about Acura of North Toronto from Google.

Dishonest tactics targetting those that haven't done research. Either do your research or go elsewhere, you can find better pricing and service at other dealers.

I picked up my first Acura one week ago, and the process was fantastic! Nina, my rock star sales representative, was fabulous to work with. She didn t pressure me into the purchase. She was a fair negotiator. I told her that my frustration with my previous car was the cabin noise when driving on the highway, so we took a little longer on the test drive so I could drive the RDX Elite on the 407. She was so accommodating. I would absolutely recommend her and the car!

Nice dealership. Good staff. Highly recommend our salesperson, Reza. He got us a great car at a great price.

I love the service. Service manager , George , was very efficient and effective . He got me a rental car quickly and efficiently. He gets things done!

Last month, I received a notice from Acura regarding a potentially unsafe airbag inflator which required "Urgent" attention. Soon after, I called Acura of North Toronto to schedule a service appointment. The individual I spoke to confirmed that the replacement part was available prior to booking. Today, when I arrived to have the service performed I was told that the part was on "back order". I voiced (gently) my concern that this appointment was a waste of time. I don't specifically recall if the service department rep. even apologized. I did hear several excuses about how there are 50 million vehicles needing this part! Regardless, I am obviously disappointed with the dealership. I also wonder how "urgent" this safety recall is. I will await a phone call from Acura when the part is available...

If you re interested in getting an Acura, you gotta come and find the sales Jeff, who was nice and knowledgeable, got my brand new MDX at a fair price and I m happy with it. This guy also speaks Mandarin and Korean.

Great Service, Mohammed is very nice and he does the best for the costumer, thank you

I recently leased a car at this dealership. Jordan Lin helped me out and he was great. He was very friendly and knowledgeable, which made me comfortable in asking any questions I had. He always had me in mind, and helped me search for the perfect vehicle. I would recommend Jordan to all my friends and family!

If you would like to deal with an honest and hard working sales rep as you search for your next vehicle, I highly recommend Shant Gozian. We were looking to trade our old civic and find a used vehicle with as many new features as possible. Shant not only answered every question or concern but made sure to follow up on every part of the purchase. He made sure the car was detailed and ready with the winter tires switched already and sent updates repeatedly as we waited for our new vehicle. He was kind, enthusiastic and went the extra mile every step to make us feel confident in our used RDX purchase. He worked hard to ensure that we were able to get everything we needed and more with our purchase! Thank you to him and the team that helped make our new car a joy to drive.

Thank you for your top level service! We are very happy with our new Acura TLX . Special thanks to Ray Xu for his professionalism !

Sharing a great experience with Shant K. and Ali N. on the used car side of the dealership on my recent purchase. We were in the market for a 7 seater - found a great condition pre-owned Pathfinder and were connected with Shant. Took great care of us from the get go - connecting over text and cell phone to arrange test drive and making sure the car was ready to go and clean. We met Ali during deal negotiation and struck a deal Saturday and picked up the car on Monday. What really impressed me is a few days later the car was experiencing a sensor issue - I called Shant and he quickly helped arrange to have the car looked at with a Nissan dealer in the Dilawri group near my house. Turns out the sensor needed replacing and Shant worked diligently with Ali to make it right. Car was fixed the same day and I was back on the road - I know it wasn't cheap and I really appreciate them stepping up to cover it. Would definitely recommend this dealership and this team, they stand behind what they sell. Will likely buy my next car here as they were a pleasure to deal with.

Neil

Excellent Customer Service!
I recently picked up my 2021 RDX at Acura of North Toronto.
From the signing of the deal to the delivery of the vehicle, I was extremely pleased with the customer service I received. I have been Brand loyal to both Acura and this dealership for the last 12 years. I would also like to thank both Reza and Wallace who went out of their way to ensure I was completely satisfied with my purchase. Thanks again!

I've been an Acura customer for a long time. absolutely love the brand. the quality of service at this location is second to none! been going to this location for years.

Just pick up a 2017 acura tlx today from this dealership. My experience was top notch and a appreciate sale associate name shant with assisting me. I highly recommend... *Romaine

Too slow. I took my car in for airbags recall service, they changed the passenger side and after 3.5 hours of wait they told me it's all good, just to get a phone call from them to say they need to do the driver side too!!
Driver side was replaced at Pickering Acura and great service

Nice and warm. Quick response. Thanks for your help.

I recently purchased a used car at Acura Thornhill. The experience wasn't as good as I would have hoped, due to miscommunication. When I shared my less than ideal experience with management they responded promptly and worked to make the situation right. At the end of the day I will continue to use the services of Acura Thornhill and would recommend other's do the same.

I recently bought a new ILX from Acura of North Toronto and the experience was exceptional. The sales person Ben Snaper was very professional and knowledgeable when it came to answering questions about the car and I was able to negotiate a great deal. I would highly recommend dealing with Ben and would have no problems buying another car from him!

Exellent service. Great management. Never any trouble. When they fix it it stays fixed.

0 stars/NEVER DEAL WITH THESE FRAUDS! don't believe the 5 star reviews they are written by the dealership in all likelihood

A month ago, I was interested in purchasing a BMW 335i from 2007 from them after test driving it. I was told that someone already had a 500$ deposit on it, and as I was excited to buy my first car, they told me they could return the depositor s money to him as he had not come forth with the financing if I placed a 1000$ deposit on the car. They told me it was being sold as safety and e-tested.

I then asked if I could have my mechanic inspect it, and they made a big deal about how far it was and how they preferred me to have it inspected by their mechanic, or at the Active Green & Ross beside them. I refused, believing them to be in cahoots together. Salesperson PETER KIM complained that he would have to take time away from the dealership. I paid the deposit and signed the bill of sale. Shockingly, there were additional fees in the Bill of Sale that had not been disclosed to me when I agreed to the purchase.

10 days later, upon arrival at my mechanic, Art Shekarchi (great guy, highly recommend), the mechanic first told the salesperson they should be ashamed of themselves for trying to sell this driver s car with the cheapest tires you could possibly find. Peter said that it arrived like that, to which Art replied NO IT DID NOT . Next thing you know, he came in and asked how DARE THEY sell this car as safetied, given that it had a MAJOR TRANSMISSION LEAK THAT WOULD COST OVER 5000$ to repair. I was appalled. As we were leaving, Art charged me half price for the inspection, saying he PREFERED ME NOT TO WASTE MY MONEY ON A PIECE OF GARBAGE I WAS NOT GOING TO BUY. On the tense ride home, I asked Peter if I should bother trying to find financing or whether they would return my deposit and get back to me, as in our contract it said that they would have to fix the repairs. He said they would get back to me the next day.

I returned home and examined the bill of Sale to notice that MY CAR HAD BEEN DRIVEN 4000KM since I signed the bill of sale, as per the mechanic s inspection. I drove up the next day, and they promptly refunded my deposit. I asked for them to pay for my inspection too, as I had come to them in good faith and they had tried to defraud me in every way imaginable. Peter said NO, so I asked to speak with the manager MASOUD HAFIZI, who SAID that the ADDITIONAL 4000KM WAS NONE OF MY CONCERN since I was not purchasing the car. I told them it would be their concern since I was going to report them for FRAUD. He then unceremoniously kicked me out of his office. I reported them to the Ontario Motor Vehicle Industry Council (OMVIC) the following week because I want it to be on the record that they tried to scam me. For the record I am 21 years old, and would have faced bankruptcy had I not been more diligent when dealing with these FRAUDS. If you don t believe me, send me a Google message and I will happily email you a scan of the Bill of Sale and the inspection 10 days later so you can see the flagrant discrepancy for yourselves. Shame on you and your business Acura of North Toronto.

Couldn't have asked for a better service
. Thanks for everything

Awesome car buying experience with Nat and Eric for my 2018 Acura TLX! These guys were awesome and not your typical sleazy car salesman looking to make a quick buck. They were helpful and patient and took time to understand my needs before putting me into a car. Next time I buy an Acura, I'll be back here even though there are other dealerships closer to me. Appointments are recommended however since it is a busy dealership.

I am leasing a TLX right now and have 1.5 years left. I was invited by Ken to your VIP event on Dec. 14th, at Acura of north Toronto location. He told me the VIP event was about changing a new car for me, but the experience was extremely bad.

First of all, your sales person named Eric was really unprofessional. When I went there, ken introduced me to Eric. I told Eric I will not increase my monthly payment. Then Eric asked me to wait almost 3 hours just to check my current car's condition. After that he gave me a price that is almost $200/month higher than my current one and not to mention a lower package. He never mentioned that there were 18 months left, so there will be a $6000 more add to the new car. If I knew that beforehand I wouldn t spend even one minute there. I don't know if letting customer waiting was a part of your sales training.

Second of all, your sales person didn't seem to care about customers' time and were not polite to me at all. After three hours waiting, I told Eric I have to pick up my baby so please make it quick, and if you didn't have a good deal, then I will leave. He said to check with ken the last time, and I waited another half an hour just sitting there. When they finally came in from outside it seemed like they just finished smoking. So with a strong cigarette smell and they told me the price will stay the same.

Last but not least, if your promotion is something unrealistic; don't call your customer. Its waste of my time and you won't get any sales either. $6000 more means i will double my monthly payment on the rest of 18 months. I can drive a BMW with $1000 monthly payment. Nobody is a fool. If you keep doing this, you are just going to lose more customers. I went to many dealerships, and this was the worst experience I have ever had. I wish I could finish this contract and change to another car as soon as possible.

Smooth transaction, excellent customer service, highly recommended, thanks to Mark and the rest of the crew!

Bad service. Testing a car that was very dirty and not disinfected in a middle of a pandemic

Excellent service as always! I recently traded in my ILX for an RDX and couldn't be more pleased. The sales dept was closed for covid when I decided on the trade and Andrei ensured the process went smoothly, especially given the special circumstances. I picked up the RDX today and it was great to see all the measures Acura of North Torontos is taking to keep their customers and employees safe. Thank you Andrei and Acura of North Toronto for yet again an amazing experience! Although other Acura dealerships are now closer to me, I still always come back to North Toronto. The staff are very experienced and provide exceptional service.

Where do I begin the service department WILL TAKE YOUR MONEY!! It seemed like every single time I went to get an oil change it never failed that Sophia Cui would call saying there was numorus issues with my TLX. Ive had only one issue with my vehicle my engine auto start/stop would stall my car an i have too shut the car off an restart it , I brought to her attention and she told me too just turn that feature off..... I told her i wanted them too still take a look an find out the issue of course they told me nothing was wrong with the car so i decided to take my car to Erin Mills Acura they instantly found out the issue changing my battery an a grounding wire while for months ive had the issue an they found everything else wrong with my car but the only issue it actually had id suggest you take your vehicle else where for your service!!!

Good service and experience. Special thank to sales representative Andrei . Highly recommand!

Thank you to Jordan Lin and Nat Geiman for providing an amazing experience when I traded in my MDX for a new RDX. After a tramautic incident at Aurora Acura I thought I would never own Acura again. But their patience and professionalism changed that.

Issue after issue at this dealership. Initial problems were resolved by Geoff, so I decided to give this dealership a second chance due to his willingness to resolve my problems.
Regret that decision very much staff are simply rude and unhelpful. Would not recommend this location, and I will be going to another for future services.

Although I was unable to purchase a vehicle due to my current finance with my vehicle. Minhaj was absolutely amazing. From the original phone call, to test drive. Any questions I had he was reachable (even on Sunday). I would highly recommend Minhaj. P.s new dealership looks amazing

Great service, returned calls/emails promptly. Caring customers and showing great interest of doing business. Managers are very friendly and helpful.

3 chances to fix a simple issue... said they would call back and never did.
Tried reaching them on several different occasions throughout the day with zero response.
Heading over to a different dealership.
Complete waste of time.