ace air conditioning and electric Review

We couldn't be happier with this company. We decided to get a second opinion (ACE was our second opinion) when we were told that we needed an expensive repair. We decided to go with ACE for the repair and we are very glad that we did. They are great about explaining things and making suggestions, but, we have never felt like we were being pushed to purchase anything. We decided to join the maintenance program (an ounce of prevention is worth a pound of cure), and, it has worked exactly as was promised. When he came for one of our maintenance calls, Destin even took the time to clean the exterior unit covers (which were filthy), and, when he was finished they looked terrific! It is always a wonderful surprise when someone goes above and beyond what is expected! We believe that if you try ACE you will be glad that you did...we sure are!

Consistently excellent service. Have never been disappointed.

We love using Ace! They are super fast, reliable and trustworthy! Highly recommend for any of your a/c needs!

Excellent customer service. Technician very knowledgeable and courteous. Answered all my questions. Gave me helpful tips. Extremely pleased.

Have several people to thank. Josh found us the best price for a replacement air handler (better than we expected). A two man crew installed the unit a couple days later. They worked from 9 to 7 pm to finish the job. Don t think they stopped more than 20 min for lunch...we were SO impressed. There were a couple of glitches after the installation. Turned out to be coincidental death of old equipment (main breaker and old thermostat) versus a problem with the new stuff. Both house calls we attended to within 6 hours after our distress calls were made. Bill was the service tech for both calls. He was courteous and patient with us. The entire staff we dealt with were competent and every single encounter was over the top customer service. Couldn t be happier.

Very fast and dependable company repaired my ac unit within minutes best company serving lake charles

I haven't had my HVAC checked out since it was installed in 2012. After 5 years I figured it was time. I received a postcard from Ace and called them for an appointment and I'm so glad I did. During the inspection of the unit the technician found several components that were about to fail so he replaced them. I was so pleased with my service that I signed up for the Silver Membership. Good job Bill and Ace.

It was a awesome experience dealing with Ace. Our installation team was great and did a very professional installation. Blane was great also, came out with team and got everything kicked. Complete replacement and done right on their schedule.

Had my air condition replaced by them. Excellent job and they definitely know what they are doing.

We've dealt with other companies for years only to be put on the back burner. Now after becoming a customer of Ace we will never go back! Always fast and reliable service with the nicest and most professional young men you could ask for. Thanks Ace!

Very professional workers! Beyond satisfied with the air conditioning service we've received! Would recommend this business to anyone!

Josh has been my technician since I started with Ace Air. He does a great job and always answers any questions I have. When he came the last time my faucets were wrapped for the winter and I had unwrapped the one he need. After he left I went outside to wrap the faucet and he had already done so. Something he did not have to do but did anyway. That's what makes him an exceptional technician.

Jacob Moreauwas very polite and answered all of our question we were very pleased with this young mans knowledge

I cannot say enough about how positive my experience was with each person at Ace. I don't know all the names, but in particular, I appreciate Destin, Andy, Chris, Michael, Kim, the dude that came to help Destin when we couldn't figure out which unit to purchase for my bizarre townhome, and each person who answered the phone when I called. The whole process was easy and professional. They truly eased the stinky experience of having to purchase a new AC system.

They were extremely professional and welcoming, they handled my issues without any issues and in perfect timing, I would reccomend this company and this branch especially with any problems you may have their staff is wonderful and the service is outstanding!!

Josh and Jacob did such a great job. They were very careful with my home and cleaned up beautifully when they left. You wouldn't have known they were here if the air wasn't working so great. Appreciate it Ace.

These folks arrive on time. are polite, efficient, and knowledgeable. Their work is really a beauty to behold... Real professionals. I approve of them and recommend them to others needing HVAC installation without reservation.

Jordan did a great job and spent extra time getting everything right.

Fast dependable service! If you want quality, call Ace Air Conditioning.

Great customer service and the work was well done and performed in a timely manner! Awesome Job!

Jacob Moreau has great customer service. Will refer anyone to this business.

Incredible service. A call on a Sunday, inspector was out on Monday morning and explained exactly what the problem was. Wednesday by 2pm, I had a brand new unit and it is working incredibly. I was highly impressed. Would definitely recommend and thanks to the friends that did recommend ACE to me!

I called them to get into the club they offer that a friend told me about. They came out to my house that following week they were very nice and explain everything in details to me. that following Tuesday they return to my house to install my new AC. They were so nice and polite and when i asked questions they stop and would explain to me everything. They told me they are going to return to my house and add a few more ducts to even out the air in my home. Yes i would recommend them to anyone they did a great job installing my new Unit. LOL... ITS VERY COLD IN HERE lol.. cant wait to see what difference its going to make on my bill. so if you need a new Unit check it them they are the experts and will explain it all to you and you know us woman we have 100s of questions. lol. thanks you guys,

This company is top notch and the Technician Bill Still who repaired my unit was excellent. If you looking for repair look no further and if your not a silver member you should be.

All of the guys that came out and installed and removed the ac and heating unit were so awesome. They were polite, friendly and cleaned up after them selves. I would never try anyone else to help us with something like this.

The technician was at my home within an hour of my initial call. The repair was completed quickly and affordably. I highly recommend Ace Air Conditiioning!

Blaine is very competent and capable. He s the man!

Josh Ledet was top notch ! He was professional and very knowledgeable about his job! We are thrilled with the service he provided!

Great customer service and high quality craftsmanship. Technician was smart and friendly. Service after the sale was awesome as well. Thanks ACE!

Josh Ledet is very polite and honest. He knows his stuff

Glad Jacob introduced me to this way of maintenance.

If I could give less i would very unprofessional unknowledgeable, tried to up sale me by lying to me. Will never trust this co.again he thought he was talking to a dummy.

No one wants to purchase a new ac but these fellas made it as painless as possible.

Great service. They showed up when they said they would. Did the work in a timely manner. Service was friendly. Highly recommend

Walked into their office on common at 4:30pm. They had a technician at my house before 5. Bill Still was courteous. He offered me several options for a new unit, he did not push it like a regular salesman would, but offered me several solutions to my problem. Which i appreciated. Highly recommend ACE AIR and Bill Still.

Not just anybody can repair an air conditioner, but Ace Air Conditioning goes beyond just repairing air conditioners. I gained a friendship with Ace Air Conditioning.

Great work and outstanding customer service. I wouldn't recommend anyplace else for the work you need. Everything done in a timely fashion.

True professionals that respect your property and are proficient, courteous and fast!

I was very pleased with the young man Jacob that helped me he was nice answer any question I had. He was very helpful. I will be telling my friends to go see y'all and Jacob.
Thank you for having respectfully people like Jacob working for your company.
Thanks Ramanda.

Josh & Jeff were friendly technicians that knew their product. Very courteous and professional.

Overpriced. I got charged 500 for Freon and I called several other companies and they would have only charged 180. Will not be using again.

My experience with ace is one of a kind. Never been so happy and I will call them again and again thank you ace

Destin serviced my heater and he is great. We love your company and all of your employees

Destin was very professional, knowledgeable & timely. He was able to answer every question I had and put my concerns at ease for the summer. Would recommend!

Jordan was very knowledgeable and thorough. He wants things right and will do what it takes to make things right.

Just got our AC serviced today and your technician Jace is awesome. He was thorough in his work and was very personable. He's definitely a great representative for your company.

Bill Stille was our Tech that came to fix our heating unit. Bill was very professional & knowledgeable about our unit. He found our problem quickly. Explained it to my husband & I. The part had to be ordered. He returned as soon as the part came in and had our unit up and running. We r ready for any cold weather that we may come to South Louisiana!!

Michael was very friendly and willing to answer all of my questions. Great customer service and wonderful representative of this company!!

Great customer service! Silverio was very Professional and helpful! staff did a great job installing Ac unit in my home! Ace is a great company thanks guys!

Total lifesavers!!!! We were losing lots of money and patience attempting to maintain the temperatures we wanted in our large older house. We got tired of paying company after company to do upgrades or make changes they said would work, only to end business with each one as they told us it just wasn't possible to get it consistently cooler than what they had already achieved with our system and it being the hottest part of the year. I had given up and accepted we'd either have to move, get used to being sweaty in our beautiful but stuffy home/sauna, or sell body parts to completely replace our super pricey upstairs and downstairs units. On recommendation from a family friend, we gave it one last shot and called Ace. They worked pure magic and I never heard anything even remotely like," Welllll it's a big old house...." No excuses after promises made....just solutions that made it possible for us to love our home again. Thank you, Ace Air.

Jacob Moreau helped me out with all my needs! I would definitely recommend ace for anyone needing ac work!

These guys were fast, clean, and very reasonably priced. I'd recommend them to anyone.

Great service with friendly employees like Jacob Moreau. He gets the job done and very professional.

Feel scammed. Called for a diagnosis. Was emailed a set of options. Each option was them selling a new unit starting at 6000. Found out the coil could just be swapped for under a 1000. Gave the company a chance to give a qoute to replace coil and it was nearly 3x the amount making it so much more convient to push the sale of a new unit but good news if I purchase the new unit I don't have to pay the $85 which they want to charge to come give me qoutes on a new unit only.

Josh and John (J&J) were fantastic! We had a critical issue with my parent s furnace (carbon monoxide leak) that needed to be fixed ASAP. J&J responded immediately and corrected the issue. Not only were they fast, but also two really nice guys! I highly recommend Ace Air Conditioning and J&J.

Always get to me fast when I need them. No one likes being without AC when you live in south Louisiana.

Destin helped us with our issues, quickly and professionally!

I had a friend that needed information about getting a AC unit installed so I refered him to talk to Chris Pappion. When I talked to my friend again he was pleased that Chris was very knowledgeable and professional.

I had a very nice polite young man service my AC unit. He knew exactly what it was and started working . Let me say this if your having problems and need someone to come to your house and fix problem these are the people to call. I didn't have to wait long either. They contact you through email with date time repair man is coming. You confirm. It's so quick and easy. Try these folks they are great. SJ

Great customer service and Chris knew exactly what he was talking about! I would recommend this place!

Very satisfied with the service. Everyone was polite and professional. Highly recommend them.

Our air conditioner went out on a Saturday after all the bad weather and several power surges. My husband called Ace air conditioning and they sent someone out the very next morning. We were so impressed that they did a through inspection of every aspect of the air conditioning system right down to the ducts. They were able to detect that we have been having hot spots in our house for years and informed us we needed larger ducts. They replaced everything and helped us with documentation we needed for our insurance company. The professionalism of Ace's technicians is amazing along with the amazing replacement a/c package. Just want to give a big thanks to Mr. Bill S. for all his hard work and the timely manner in which it was all achieved, I realize it was a big job. Thank you so much Ace air conditioning. Terrell and Michele Stafford

Ace is a very great company. Very fast and good service and very nice guy thanks Jacob Moreau

Jacob Moreau was our technician, he is knowledgeable! Great customer service!

Very nice & professional. Very good experience. Thank y all.

Josh Ledet was very knowledgeable and very respectful. He handles the jobs given and truly is a wonderful person.

Michael was very efficient and timely in his task.
Dick Stine

Professional. Knowledgeable. Thorough. . I have never had a complaint from this company since I started using them in 2009.

The tech that came to our house was very knowledgeable and friendly, good company to work with, thanks

I highly recommend Ace Air Conditioning because they are professional, courteous, knowledgeable and efficient!

Honored warranty without any questions...faulty fan motor installed last August. No issue/charge with replacement.

Highly recommend this company. Jake was very polite, and does a clean job.

Jacob came to our home, that we just purchased last week, to clean & service our unit. After inspecting the unit, it turns out we need a whole new system. He was very knowledgeable & spent time explaining everything to my husband & I of what needs to be done. We appreciated him communicating with his boss, on our behalf several times, to make sure that all of our needs are met & that everything would be to our satisfaction. He was very professional & sincere with his job and us.

My family has used Ace Air Conditioning since I was a child and then after I married, continued to use Ace. I work for Peterbilt of Lake Charles & recommended & now use Ace Air Conditioning for our business services. I will continue recommending Ace Air Conditioning & appreciate everything Jacob (& his boss) did for us.

Thx,
Darlene (& Paul) Candler

We have had excellent service from ACE Air. We use them for our personal as well as rental properties. Josh and Jeff are always punctual, knowledgeable, and friendly. We recommend this company.

These guys were great josh and Jeff were very good. Another company came out here and couldn t figure out what was wrong but these guys figured it out immediately and after changing out the bad part they stayed a while to make sure everything stayed working.

Jacob Moreau came and thoroughly inspected our existing unit, made logical and beneficial recommendations and offered valuable suggestions in a friendly and cordial manner. We are extremely pleased with the service from Jacob and ACE and would highly recommend them.

Destin, my service provider, was prompt, professional and personable. He is certainly a credit to Ace Air Conditioning.

Great customer service! We just bought a house and called the local people, here in Moss Bluff, who originally installed the a/c to only be stood up by them and avoided. I read the great reviews Ace had and called them, set up the appointment and it was fixed just like that! Josh had great customer service skills. Thank you Ace Air Conditioning for being reliable and fast!

My first call to Ace Air Conditioning went better than you would expect. Every one was friendly and Bill went out of his way to get my Air Conditioning running again in the middle of the Summer Heat. Bill just made me an Ace Customer. Next problem I call ace Air Conditioning without hesitation.

Great service. Tech was very courteous and helpful.

Josh Ledet and the install staff at Ace Air Conditioning were very knowledgeable and worked fast and very efficient with the install of my new air conditioning. Josh was very helpful with advising which unit was best for my home and family. I highly recommend Josh and all of the staff

Ace Air Conditioning is the best by far.
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