A2 Hosting Reviews

Really going downhill with support. It is saddening. Can't get a hold of them. Wait time is
Very long.

A2 Hosting tech support does a fine job, pretty much every time, even when the problem lies in software outside their purview. Compared to other hosting companies I've experienced over my 20 years as a web designer/developer, A2 is solid.

Very Quick response.. One thing you can do is tell us exact problem and where it's happening... send statistical detail so we can take care of that in future...

I've just transferred my company's hosting service to A2 after many years with different providers, most recently with HostGator. HostGator was great for the price, but was lacking in SSL support and speed. A2 migrated my data over quickly and without any data loss. It was painless and so far all my customers' sites, and my own, are running better. Customer service has been A+ so far.

The representative, Dale, was very helpful and professional. He listened attentively and gave me solid information on the steps to resolve the problem. A step up from the run around at my former hosting service, they were a bad parent!

I have used multiple web hosts over the years. Most have been somewhere between OK and good. A2 is vastly superior in terms of responsiveness, professionalism and courtesy.

Very disappointed with this company. Quality has really taken a turn for the worse since first joining a few years ago. Really surprised with the positive reviews (fake)?

My site's performance has gone the way side and
Support is actually horrendous (used to be fast, not so anymore). Whether via ticketing (they tend to be worse), livechat (wait time is impossibly long) or on the phone (voice mail). Not going to write an essay about this but basically the kind where you get ONE email per day (sometimes 2 days).

And many times their initial response is infuriating not because their response is inherently slow but because of how useless and ultimately unhelpful. I've verified this on more than one occasion They'll only read up until they have a question then respond. Where as if they were to take the time to read the ticket in it's entirety those half wits would find their answer.

Anyway Definitely don't recommend them, their reviews are questionable - STAY AWAY. This is no longer the great host they used to be!

Suppose terrible, I was forced to stay where I was. Siteground is really an example of service.

First time I join, they support migration Team help me to transfer from my old hosting server to A2hosting for free. Quick response support Team. Thank you A2hosting.

When I explained my problem (the site is down) and asked to restore backup from it, the solution was done quickly and efficiently, thanks

Everything I needed was sorted out perfectly fine, thank you very much for a fantastic hosting service guys!

Always quick to fix any glitches and even willing to help work through problems that are on my end and not theirs. I've been with them many years and plan to stick with it for many more.

I am very happy to us A2hosting services. You guy always solved my issues in time. Thank you very much.

Prompt and helpful replies to my queries. Thank you!

5 stars for your hosting packages. Am very thrilled to be part of your customer base.

A2 Hosting has been favorite host so far after going though a few. It service is a great value with features you'll want these day in running at successful website. The speed is amazing, and support has been helpful the couple times I needed them. It has a nice clean account back end which I value in picking a host, but doesn't have things hidden under unnecessary amount of clicks. I highly recommend them!

Excellent support and service. Lightning speed too!

The tech was polite and provided some troubleshooting tips while waiting for me to get back to him with more information.

Quick and unconventional service for high performance products. I'm convinced.

I had an issue with my website hosted on A2....contacted customer support and the agent set up a ticket as he could not solve the issue right then. I didn't know what to expect, since it was during the holidays and also with Covid, most companies are lightly staffed.
I got a response within a day or so, and the issue was solved by their tech crew within 2 days.
I can not recommend A2 Hosting enough, they have continually gone above and beyond in their support and service!

I've been using a2hosting as my hosting service provider for 3 years now I can say that it's really amazing! The support is superb as well!

I am very pleased with the service I received in connection with installing my Rapid SSL. The situation was confusing for me but the Specialists were quick to respond, very patient and kind to me, provided accurate info., and even followed up with me to be sure the matter was resolved. THANK YOU and KUDOS!

Having been with hostmonster for some 14 years, and having many unusual customizations, I had put off moving for years knowing it would take a month to get everything back to normal. But the terrible tech support and continued bad experiences at that company made me bite the bullet and move to A2. I shouldn't have waited so long! A2's expert migration team moved every bit of my content and functionality without a hitch! I could hardly believe the name servers were moved when I saw how well everything was working after the move! The one time I did have a problem and reported it, the tech support team isolated the problem down to a specific line of code in one of my files, AND offered to fix it for me if I wasn't sure how. I had no trouble making the correction, but my These guys rock!

It's being more than 2 years. I'm using A2Hosting. I've 2-3 different hosting accounts for different sites. There service and speed work is amazing. I really love their hosting. A2 have their own A2Optimized Plugin which really works very well. I've my own blog and also reviewed A2Hosting on my blog.

A serious hosting company with a great support service. Highly recommended!!

Just had the best customer service experience ever with A2 Hosting. Not only did The Customer Service Rep sort my email problem out for me, he also walked me through what he'd done so I understood the process. Extremely knowledgable and very helpful technical service. Definitely a 5 Star Rating!

I moved my website from Siteground to A2 hosting and Kirill and all the tech support people were incredibly helpful. Even when I made a mistake they responded and helped get it fixed, my website looks great and I'm so happy I switched.

Customer and tech service that I have not seen in the hosting industry before. I couldn't be happier with my choice to migrate from SiteGround. Patience, understanding and knowledge about the issues are what puts this company miles ahead of any others. I plan on staying with A2Hosting and promoting them for many years to come.

Excellent Service, quick solution to any technical problems.

Support answered promptly with a solution to my query.

This company have the BEST SUPPORT TEAM ! Never have any downtime. We transfered to a stronger server for our e-commerce website. It was a smooth transition!

Thanks for help in my issue.
I was able to retrieve my website files in less than an hour
FAST and RELAIBLE.

A2 provided a smooth supportive transition from my old hosting site including moving my wordpress installation and email accounts. There were a few logistical steps back and forth between the old hosting site, but A2 support staff's instructions were easy to follow every step of the way.

I was searching for less expensive web hosting alternatives to SiteGround. After speaking to a couple of other companies, I chose A2 Hosting, Inc. because they're customer support is excellent, including no hoops to jump through but actual live support with very knowledgeable and down-to-earth people who strive to earn your business. Kudos, A2 Hosting, Inc.

A2 Hosting, you have STELLAR support! A very helpful and dedicated team! Appreciate the fast & kind communication. Thank you!

Awesome support! Very friendly and went above and beyond to help me out.

Speedy, Simplify & Supportive Services.
Real pro! Full support & non-delay even during Christmas 2016, New Year & Chinese New Year 2017 festival season.

I am a novice web designer using A2 for 20 years. I get into trouble frequently and get blown away with cPanels. I don t worry though because I know the staff at A2 will have my problem solved shortly after being contacted and I will come away with a little more knowledge. At my age I need this kind of service. A2 has a very professional staff.

Thanks for your super support!
Great support and skilled agent.
Thanks this is why I chose a2hosting

Quick response and accurate in how to deal with the problem. A2Hosting's customer service is still great after all these years!

very helpful when I encounter issues with my server, with quick responds, very experienced guru which are available 24 hours to answer any issues and problems, I am glad they have help me place my site to firewall to stop spammers

Blazing fast hosting speeds, and great customer support.

I'm impressed with my new hosting service so far. Phone support is great!

I spent far too long with lesser hosts, not knowing that a company like A2 was out there. Not only are their servers far superior to my previous hosts, but their support has been top notch.

Server speeds - Exceptional for shared plans. Where I may have waited 5-7 seconds with other hosts, it's nearly instant with A2.

Back end - The client area is informative, easy to navigate and offers an at-a-glance elegance that is superior to my past experiences.

cPanel - You can't go wrong with cPanel. It's the best out there, and A2 uses it.

Support - This is where I find A2 above and beyond anyone else I've ever used. I've never waited more than a couple minutes for either phone OR chat support. (My last hold time for chat support with my previous host was almost two hours.) When using phone support (I spoke with Rob), he didn't make me feel as though I were a burden. His attitude and demeanor were that of a friend offering a helping hand. He was knowledgeable and didn't have to put me on hold to research material. All of this goes a long way when trying to fix something. I used chat support once (can't remember who I spoke with, unfortunately) and I had three issues. All three were fixed in a timely manner with no problems.

Flexibility - I made the mistake of purchasing a new domain with my previous host not realizing that within a few days I would decide to drop them, and in a hurry. While swapping to A2, I forgot about the domain being non-transferable until it's 60 days old and I had already paid the transfer fee. A2 immediately got in touch with me and asked if I wanted the refund. I didn't have to initiate contact or fight for my money...they made me aware of the situation and asked how they could fix it. I responded to them and asked if they could just keep the money and transfer the domain after the 60 days was up. They said that wouldn't be a problem and to get in touch with them.

A2 has gone above and beyond, met every expectation and overall impressed me. I've used other hosts before that were nowhere near this level of service. As a matter of fact, I thought their sub-par standards were the norm. This made my experience with A2 jaw-dropping at times. A breath of fresh air. They've earned a lifelong customer with me.

Great customer service. Easy to use hosting setup and cpanel. Prompt courteous responses from tech guys.

A2 Hosting has always been very understanding and receptive to my needs. Their Customer Service is by far the best there is in the WebHosting business.

Very detailed reply, straightforward, courtesy always extended.

A2 Hosting is the best. Had a problem I could not troubleshoot on my end and within an hour, after submitting a support ticket they had me back up and running.

I have used other Hosting services and moved from IONOS.

Quick and perfect solutions ! i recommend A2 HOSTING !

I have been a customer of A2 Hosting since 2006 and they have never let me down. I sent a message about an item recently and within 5 minutes they responded and had everything set up and working perfect. This is why I will never leave A2 for another hosting company. They are the best!!

A2 Hosting - Daniel M.handled my request quickly and replied back immediately. I am impressed!

I have many hosting accounts with A2hosting,with all my heart, technical support and response time cannot be compared with any other host.I have used Godaddy,bluehost,hostinger and others.A2hosting stands out in all. However, they just need to bring down their prices a little, then the world will be theirs.

A2's professional services and support saves me time, money, and a whole lot of grief. What more could I ask?!

I have been a VPS customer for a few years now (which is not cheap), with no problems ever until recently. For the last two months my site is down on a day by day basis with no contact from customer service that is meaningful and no explanations or bill credits to offset horrible service. Even their own representative suggested going to their competitor for better service. Boo

Thank you for your prompt response. Yes, my issue is resolved :-)

I'm very impressed by A2 Hosting. Fast response to my ticket and very helpful. Websites are all loading in less than 2 secs. I highly recommend them, whether for personal use or an agency. By end of next week all my sites (personal and clients) will be hosted on their servers.

Great service! Reliable and speedy web hosting. Amazing technical assistance, fast and effective, provided with kindness and professionalism. They help even in details of bad configurations or Wordpress errors and this is not done by other web hosting companies. Highly recommended!

I was struggling quite a bit adding the proper code to get a subdomain secure. The A2 support team came to the rescue, worked through the problem, and saved the day!

Service itself is solid with great hosting speeds at an affordable price, but the wait times when calling into their customer service & tech support are WAY too long. If it weren't for that, I'd give it 5 stars. It's a shame because if they were speedier at picking up calls or even online chats, they would be superb.

This is the worst company that I have ever dealt with! The phone calls are a job within themselves, and most of us have real jobs. We run businesses and have clients to tend to. Recently, one of my clients lost his email and A2 hosting deliberately took 14 days to properly fulfill a simple DNS transfer. GoDaddy can get that done within a matter of minutes. It's absurd, and the company makes you wait on hold for upwards of 4 hours. Do not do business with this company.

Our Company is developing a DMS system and at the end of the development process, we needed to migrate to powerful hosting.
The migrations team brilliantly did their job given that the development process was not fully completed and had some specific factors.
Thank all a2hosting teams for their help.
Alex, developer team lead DealerSoft, LLC

Support team solved my issue without having to do it myself with instructions, that could take more time without proper knowledge.

A2Hosting has provided me with prompt and excellent service during the past 7 years.

I am using A2Hosting from quite long time, i tell you one thing they are far better than any top hosting provider.

I came to write this review because I was looking for something I can do to appreciate this company. I have never seen any other company (not just hosting company) that is so customer-friendly. All the time I have been with this company, I have always felt like a king (no exaggeration intended at all). Please, please, please, I know it takes a lot of resources, energy, and even money to serve your customers so well, but don't ever relent. I am actually looking forward to a day when there will be no other hosting company that people would be talking about other than you.

Once again, five stars to the tech support team. I thought I knew that it was a network issue and sent a ticket to question why the emergency reboot wasn't scheduled until later yesterday evening. The team identified a htaccess file issue at my end. Not only did they identify the problem, but they fixed it. Thank you. Great support and I appreciate it.
Tom

Bought a turbo hosting and the migration of my website from another host was fast and it's completely free. Thanks

Multiple Windows servers having issues
16 hours ago
We are currently experiencing a service interruption affecting multiple Windows servers, including. Shared and VPS products. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: 7:05 AM EDT: Our engineers are checking this issue and we should have more information soon.

UPDATE: 7:45 AM EDT: The issue is still being looked into by our system engineers. Thank you for your patience in this matter.

UPDATE: 8:51 AM EDT: Our System Operations team is working on restoring service as quickly as possible. We will provide updates as more details are made available.

UPDATE: 10:12 AM EDT: Our System Operations team is still investigating the root cause and restoring services. We will provide updates as more details are made available.

UPDATE: 11:54 AM EDT: Our System Operations team is working on restoring service as quickly as possible. We will provide updates as more details are made available.

UPDATE: 1:01 PM EDT: Our System Operations team has taken all Windows services offline and will be restoring services as quickly as possible. We will provide updates as more details are made available.

Update 2:29 PM EDT: Our System Operations team continues to work on restoring services as quickly as possible. An update will be provided to all affected customers through email shortly.

Update 4:50 PM EDT: Our Operations team is still working on this issue and emails have been sent out to the effected clients. At this point, please make sure your email address in client area is set to the active one so you can receive notices going forward as well. We will post updates as more information becomes available.

Update 7:00 PM EDT: Our System Operations team is still working on this issue. We will post updates as more information becomes available.

Excellent and prompt response, a far cry from most of the others web-hosting providers who hide their inefficacy to address users issues behind the excuses of dealing with millions of clients, you people really get to the point fast. Thanks

Various support staff offered a variety of test checks and solution examples throughout a WordPress website I created that was hacked. Support helped walk me through a series of solutions, recommended plugins to secure the site in the future, and, in short, completely satisfied my simplest and semi-complicated (to me, at least) questions. Great work!

Great response time. Was right on top of my request for assistance. After completion of my migration, received great assistance to get my emails back up and running. Thank you A2Hoating Support! I was impressed. Being into customer service, you received my highest marks - 5 Stars!

Dealt with my problem which was of my causing expeditiously

The answer on my question was helpful, finally clear and I got the answer very quick.
Thank you all!

Well, I just sign on a month ago and I think other hosting company I have used have nothing compare to A2 Hosting excellent service. The support is okay for me. I will always recommend them to my clients.

Awesome customer service! New customer and I'm super impressed so far!

Amazing service, great hardware, fair prices.. 'nuff said!

Reply was received in a reasonable time limit. Instructions were very clear. When I was trying to click on the update warning, I was just getting 'help' pages that were explaining why, but not how. I knew A2 had an easier way. I just needed them to point it out for me. Thank you