For more than ten years, after a very complex and successful intervention, I have received conservative care and various kinds of services (Rx, Tac, RM, spirometry, and much more) by highly specialized professionals. This is the hospital where I would like to be hospitalized in case of need, especially extreme need !!!
The neuroradiology department is managed with approximation, no respect for the person, useless and interminable waits, no communication, the patient has to be patient unaware of everything.
They are very afraid of the URP, perhaps because they do not have a clear conscience.
For the past seven years, my daughter Caterina has been in charge of the radiotherapy department director Prof. Lorenzo Livi. I would like to strongly emphasize the professionalism and emotional closeness of Dr. Silvia Scoccianti who accompanies her during this period. Thanks also to Dr. Susanna Sulprizio and the medical and paramedical staff of her department. A further thanks to the radiotherapy nurses: Enza, Susanna, Flavia and Beatrice.
Elisabetta Papucci
Competent, up-to-date medical staff who consults with doctors from other departments for the resolution of difficult pathologies.
As for nursing staff, not all departments function in the same way: in some you find professionalism, humanity, courtesy, patience in others, because of their dissatisfaction with lack of personnel, you find staff intolerant towards patients, sometimes rude and offensive , that you forget to take medication or administer care.
The staff in the evening does not really want to work and in addition they are rude
Needless to try to call the switchboard or the public relations office never answer !!!!
Having embarked on a PMA path and being outside the region, I went to the facility several times and in the last week for several days. I can say that I am satisfied with the service, apart from some delay in appointments but I realize that there are many people to follow ... And I am satisfied above all with the kindness and availability of both the reception staff and the administration and the medical and nursing staff! I certainly found myself much better in this structure despite being public than in a private clinic not far from there ... Very negative experience of a year ago !!!
I have no words, I called careggi for information, they made me wait Twenty minutes - half an hour ... every now and then a "ready careggi" started? and then Attessa's music started, then in the end an operator answered me and asked him for information, while I was talking to him the operator hung up and the music started and then reopened and talked, after which he hung up the phone .. so after twenty minutes - half an hour of Attessa in the end I could not ask for a simple information ... there is crazy stuff guys!
both gastratory and cyclist are close to perfection
It is never pleasant to frequent these places, moreover the wait in total abandonment is always an anguish.
Because I want to understand the cuts, I want to understand the shortage of staff, I want to understand the difficulty of dealing with this type of user (the public is never easy), but we must always and only understand ourselves. Sometimes it is enough to simply answer politely. I also want to venture and say that sometimes you just have to answer!
The structure has been completely renovated, it is very beautiful, like all new things, (hoping they will last).
At the reception desk of the emergency room I found a rather kind assistant, call the patient by name, I don't know if to make him feel at home or maybe just because she is not Italian, however, I repeat, she is kind.
Better still not to deal with hospitals, just in case ... always hope for the best.
For me a hospital that I trust, in its services on everything ..... of course there are many good hospitals in Tuscany, but Careggi gives me security ....
published on Facebook:
TODAY FOR ME IT IS A DAY OF EVERYTHING PARTICULAR .......
So particular that I seem to have been born for the second time. How is it possible that this happened at the venerable age of 74? It seems an impossible thing and instead it's all true. Today a long, painful phase of my life has ended and everything around me seems new and beautiful. I felt an immense joy mixed with a sense of guilt towards the less fortunate people who unfortunately their battle failed to win it. I have to be honest, besides being very happy, I feel a psychological malaise caused by 7 years of fear and great tension: No dear friend, mine is not arrogance, your statement hurts me in the depths of my being, it's just nervousness accumulated in these years of fears that I never could or wanted to make known to the people who were around me and who are close to me so as not to make them worry beyond the lawful.
I would like to thank the doctors and paramedics of the Florentine hospital of CAREGGI who have always treated me with great affection and great professionalism: Our great excellence in the field of medical care. In particular Prof. SERNI urologist, Prof. VOLTOLINI thoracic surgeon and the great MELA oncologa doctor.
G.M.
Bad staff at the front office and at the triad no ability to solvong problems and stress management. . incompetent ... waste of nonsense words ... with all the graduate students organized with competent staff. ..and a shame to be treated like beggars to get news of your Car.
There is no verse to talk to anyone ..... hours on the phone and no one answers
HLA exam despite booking at 14.10, I waited 50 minutes for a blood test. Poorly organized. Kind staff
My mother was operated on in May for a venous arterial malformation by Dr. Salvatore Mangiafico a person of great humility and kindness, a professional of the highest levels .. His team is made up of doctor-collaborators professionals attentive to every detail, very available for any information .. Thanks also to the neurosurgery department for the their kindness shown to my mom !!
I have come, unfortunately several times, both for my daughter and lately for my mom.
I came into contact with several pavilions, from obstetrics to audiology, passing through S.Luca and also for psychiatry.
I got the idea that beyond the courtesy and competence of the individual operators, different from time to time, the difference in behavior depended above all on the seriousness of the case:
x light things, or perceived as such, service from bad to excellent depending on the operators.
X serious cases or supposed such max professionalism at all levels.
Without taking anything away from the other structures, if necessary my family members take them to Careggi !!
Top Ophthalmologists at the Ophthalmology Clinic which is divided between the CTO, Hall 4 and the PS. Kindness, very high professionalism, indescribable study and dedication. Thank you.
Today it went very well because at the counters there were quite numerous staff considering the first August users almost deserted so in 15 minutes I did everything very helpful staff
Very bad experience two cataract operations
we come from outside florence at the first appointment was at 8 for pre-admission visits but warn us at 10 that the intervention was canceled and postponed until a later date ..... with many of my anger (we had done 500km to arrive) was performed at 7.30pm
in the second we had the confirmation that the consideration of the patients is equal to 0 the work (visually impaired) at the control visit asked who visited him who he was and how he went and did not have any answer in the same place he was performed a incision to decrease eye pressure without the slightest warning of what they were doing .. maybe the luminaries are more talkative in paid visits
For the good moment, but since I will have to come often in the future, I reserve myself for the final comment
Medical clinics and university pavilions. Excellence in surgery and oncology for adults.
Audiology. Hematology and Genetics.
I can only speak well of the AOUC Careggi: certainly the cuts are felt, and heavily; perhaps not all the nursing staff are of the same excellent level as the one I dealt with; and maybe some pavilions need a refresh. But I think this hospital remains an excellent facility (and my family members think the same). Thank you.
Environment completely revised and updated. It's rarely a good time when you go to the hospital, but I think it's one of the best health facilities in the country.
Excellent doctors splendid nurses everywhere kindness
STROKE UNIT ... EXCELLENT ... WENT MY HUSBAND TODAY ... COMPETENCE PROFESSIONALISM MAKE THIS CENTER OUR FLOWER IN THE EYELET .... GOOD ALL ... THANKS FOR BEING THERE
Excellent services, sometimes poor organization can be improved with little
All night at the observation in the cardiology department and the pressure measuring device was not working, when we ask for explanations they tell us threatening AND THEN, emergency room cardiology department patient Pode, 5:20 pm 02.14.2020
Excellent organization, highly specialized and courteous staff, for a hospital they are the right characteristics.
I had the opportunity to contact the information staff at the NIC and the reception offices and I found professionalism, kindness and competence, thank you.
It's not the best place to spend time, but there are times you can't help it, so ....... competenza lots of competence and cordiality !!
The best, in the medical field, that we can find in Tuscany
God bless all the doctors and nurses. They are true heroes. Thanks a lot to everyone
Professional and human ...... truly beautiful people
The doctors are excellent, first and foremost Prof. Stanislao RIZZO, nurses and all the staff, as well as professionals, priceless and attentive in everything, from eating to pain therapy to end up with certainly not neglected and continuous cleaning; heartfelt congratulations to all.
Disgusting !!! Worse than in a stable treated as or perhaps worse than beasts
The maternity is a fabulous room for two .... possibility of staying with your partner and your daughter as much as you want .... during childbirth since the suitable conditions had been ascertained, that is, without complications in progress allowed to make our daughter alone, supervised at a distance by 4 midwives who then masterfully concluded the birth
I would like to publicly thank the wonderful work of the Careggi cardiac surgery staff in Florence. Professional intervention made to my husband with an open heart, highly trained doctors, good and helpful healthcare personnel in the sector G. I thank you with all my heart and I hope that God will always guide your hand. Thank you, doctors, special greetings and thanks go to Prof. CARONE of the prov. of Salerno.
Today, January 14, 2019, I brought my mother, an advanced frontotemporal dementia patient, for a consultation in a special dentistry clinic. Given the place and the type of patients who are forced to turn to them I expected a minimum of kindness and understanding. Instead, unfortunately I found rudeness and hardness both in the approach with the patient and with the Parente. Sin, a department that could be so virtuous is in the hands of certain characters.
Shame.
Bad on all fronts, unfortunately. Zero respect for the patient, zero assistance, disrespectful attitude of the SP doctor, even incorrect information and inability to get feedback to pay after the Saturday visit they themselves planned, after an epic of three months while doing it in free profession. We have come to have to ask the police for help. Only point in favor of the kindness and availability of the very rare reception staff present on very few of the pavilions (we have shot 7 of them). A great pity that what was an excellence is falling steeply. What a disappointment to have even made an 8 hour drive to get there. It will be the last time.
The switchboard service is virtually absent because after 55 minutes of call, you can not talk to 1 operator, I start to understand why the hospital employees have been included in the working hours
Professional, kind and prepared. Excellent structure
I had a very bad experience. I booked in May 2019 for a allergy visit, they marked it for mid-September 2019. After the visit, the doctor prescribed me blood tests (in all, visit more than 250 euros) and told me to rebook a second visit after the analysis results. In the meantime I would have had to follow a diet without milk, coffee and a lot of other stuff that I usually ate. Back for the reservation, they told me that they have no more vacancies and the doctor took no interest in the matter.
One of the most important hospital complexes in central Italy
Remarkably efficient place with the very best doctors and nurses. Yes, your appointment may be late, you may have to wait, but these are minor details. What does count is the quality of the medical care that you get in this efficient beehive !
My mother was operated on for breast cancer, during her hospital stay she pointed out a gall that had formed as a reaction to post-operative patches, the nurse on duty limited herself to medicating only the affected area without bothering to check if the remaining areas covered by the patches showed the same symptoms. At the resignation, the conditions worsened, my mother went to the nearest emergency room (serristori, figline valdarno) where the same galls were found in the whole area of the caregiving dressing, which they had already noticed during the hospitalization and disinterested. DURING THE DRESSING STERIL STREAPS WERE STILL UNFORGETTABLE FORGOTTEN IN CONTACT OF THE WOUND, responsibility for this havoc is to be attributed to the plastic surgeon and his team who lastly got their hands on my mother. THIS HAPPENS IN CAREGGI IN 2020. SHAME
Hospital clinics of all specialties. Easily accessible and on the outskirts of Florence. Well served by public transport. Well-trained staff at all levels.
Flagship of Italian healthcare
UNFORTUNATELY I GO THERE OFTEN BUT I'VE ALWAYS FOUND WELL. THE PROBLEM IS IF YOU GO ALONE FOR THE PARKING BUT THERE IS EVERYTHING
REALLY bad. Maternity ward REALLY a nightmare in a caesarean section with epidural to stay dry make anesthesia practicing incapable pupil and almost do not pierce the bladder to the patient REALLY a nightmare experience dear primary Mecacci
In the endocrinology ward, doctors are overbearing and arrogant and don't listen to patients at all
Personal someone nice and someone not ... however I remain of my idea, the Italian public health system is poor and I'm very sorry!
Cu I spent some time, I always found courtesy and professionalism
Today 10.3.2016 my wife underwent an implantation of a defibrillator in the department of Prof. Antoniucci, whose expected duration was about 2 hours. It was taken from the room at around 9.00 and returned at 2.30 pm.
The medical and nursing team is excellent and professionally prepared, but do you know why there has been all this time delay, which frankly made me worry and anxious?
Simply because after about 2 hours of intervention, in the remaining 3 hours an internal mercy was not available or traceable that brought it back from the operating theater outside the department to its own room.
In the face of healthcare organization. I therefore suggest to the egregious GENERAL MANAGER as a user, citizen and user of the Health Service he directs, to come down from his seat and become aware of these problems, perhaps insignificant and collateral to him, but of great importance for a patient and his family members, who make a bad impression and a bad evaluation also to the medical nursing staff who instead repeat being extremely prepared and very valid and whom I thank warmly, expressing my esteem and my most sincere thanks to Prof. Antoniucci and his collaborators.
Luca Torricini husband of Taddei Lucia.
The top from openness to visita.medici and nurses super preparati.tempi minimum attesia
Rightly and well organized but we hope we never need
Very good eye department my mom did cataract. The problem is to get to caravans and park better to go by taxi, with the car it is impossible to take a few kilometers it takes forever and with an elderly person it is not the best. So if you have to go take public transport or a taxi.
I went to the ophthalmology emergency room for an eye problem at about 11 pm, the answer was that from 10 pm to 8 am the following day there is no ophthalmologist. So wait.
My husband Lippiello Salvatore was operated on at Careggi hospitalized in pavilion n. 16 robotic urology department. He had a cicoscopia with the reconstruction of a ileal neovescic. I must publicly thank the dott. Li Marzi Vincenzo and his team for the splendid work done for the excellent result obtained. We could not happen in better hands. My husband is 44 and we are from the province of Avellino. The nurses the doctors on the floor dr. Fontanatosa and Annalisa from the intensive care unit are all great professionals with a big heart. Thanks to all of you both.
Endless shame.
Staff unfriendly and careless for patients who are left for more than 2 hours out, including 'urgent' cases such as stretchers and wheelchairs waiting for unjustified delays ...
No problem solving.
Little seriousness and professionalism.
Nurses and doctors walking or parading through corridors with cell phone in hand, bumping into patients, while watching in the air, without apologizing, without respect
what a shame
A high-level public health facility that covers almost all branches of medicine, moreover located in a beautiful area of Florence with a lot of greenery (in part the site of the Medici villas)
As far as the medical and nursing staff are concerned, I must say that they are truly exceptional, having touched the five years of interrupted oncological care of my dear wife Daniela in the department of Professor MINI who I warmly greet and all her collaborators. The CAREGGI switchboard is a sore point. After waiting for FORTY FIVE MINUTES it was my turn the phone gave me busy. We talk about the switchboard of the Careggi Hospital, it's a shame, people who call and wait a long time for serious needs, not for pegs. I hope they will take action on this.
BANDINI FRANCO
I found doctors and staff very attentive and helpful
Every pavilion where I have been has satisfied me and this is thanks to the people who work there with love and passion. Congratulations and thank you for the professionalism, effectiveness, readiness, passion, friendliness, humanity, support .....
Excellent hospital with excellent professionals for those with health problems.
After a report sent by mail on 30.10.18 x an episode with the goalkeepers to the old cto ground floor occurred to me and my father 100% invalid.
The episode happened on the same date, I postponed a second email in mid-December and another 2 days ago.
Mail sent to the urp x knowledge to the health advisor and the director of careggi.
Replies? ZEROOOOO.
Yesterday after two phone calls x get an answer, call with 20 minutes waiting in both cases when the waterfall line is touched to me.
shameful
I take care of here after I visited various hospitals without result, skilled professional and kind, for me is an excellent
emergency room entrance to accompany my husband in red code, no waiting, professional and welcoming nurses and doctors. Neurologist La Massa (?) Simply wonderful; the doctor who took charge of him afterwards as professionally and politely. Passing of deliveries between different shifts: perfect. Doctors and examinations carried out at the patient's bed (plates, etc.) without moving left and right, except for the tac (for obvious reasons): a revolution compared to previous experiences.
Next move to the complex medicine department Prof.ssa Poggesi excellent. Again professional, attentive, helpful doctors and nursing staff, capable of smiling in moments that are of considerable stress for the patient and the caregiver. Priceless. Good professionals and nice people.
Exceptional service, good staff, thanks President Enrico Rossi for his struggles, thanks to all doctors and collaborators.
I did a week ago an intervention.Personnale that does not only do their job very well but I am also very kind people, always ready to give you a hand.Io I felt safe there.Thanks of to all of you and also to the doctor Cioni.
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