After a report sent by mail on 30.10.18 x an episo...

After a report sent by mail on 30.10.18 x an episode with the goalkeepers to the old cto ground floor occurred to me and my father 100% invalid.
The episode happened on the same date, I postponed a second email in mid-December and another 2 days ago.
Mail sent to the urp x knowledge to the health advisor and the director of careggi.
Replies? ZEROOOOO.
Yesterday after two phone calls x get an answer, call with 20 minutes waiting in both cases when the waterfall line is touched to me.
shameful