I have no words, I called careggi for information,...

I have no words, I called careggi for information, they made me wait Twenty minutes - half an hour ... every now and then a "ready careggi" started? and then Attessa's music started, then in the end an operator answered me and asked him for information, while I was talking to him the operator hung up and the music started and then reopened and talked, after which he hung up the phone .. so after twenty minutes - half an hour of Attessa in the end I could not ask for a simple information ... there is crazy stuff guys!