It is never pleasant to frequent these places, mor...

It is never pleasant to frequent these places, moreover the wait in total abandonment is always an anguish.
Because I want to understand the cuts, I want to understand the shortage of staff, I want to understand the difficulty of dealing with this type of user (the public is never easy), but we must always and only understand ourselves. Sometimes it is enough to simply answer politely. I also want to venture and say that sometimes you just have to answer!
The structure has been completely renovated, it is very beautiful, like all new things, (hoping they will last).
At the reception desk of the emergency room I found a rather kind assistant, call the patient by name, I don't know if to make him feel at home or maybe just because she is not Italian, however, I repeat, she is kind.
Better still not to deal with hospitals, just in case ... always hope for the best.