Very bad experience two cataract operations

Very bad experience two cataract operations
we come from outside florence at the first appointment was at 8 for pre-admission visits but warn us at 10 that the intervention was canceled and postponed until a later date ..... with many of my anger (we had done 500km to arrive) was performed at 7.30pm
in the second we had the confirmation that the consideration of the patients is equal to 0 the work (visually impaired) at the control visit asked who visited him who he was and how he went and did not have any answer in the same place he was performed a incision to decrease eye pressure without the slightest warning of what they were doing .. maybe the luminaries are more talkative in paid visits