A. O. "Istituto Ortopedico G. Pini" Reviews

Operation for broken bone of the radio performed with perfection by the primary dott.gaetani very good for the nursing staff leaves a little wish

you are very professional. And very humble. 10 and praise

Opinion on the call center to book visits:
h 13:23 I call, waiting about 10 minutes after which I am "caught" by the operator, who does not tell me anything and puts me on hold, after 17 minutes from the beginning of the call, the operator attacks.
Call at 1:40 pm in less than 2 minutes, Luana answers me and kindly informs me that the service that the reservations for the therapy I would like to make are closed, to call next week.

Bad staff. Go to pick up CT scans from the institute, the clerk slept perched behind the door. He did not find the tac performed by G. Pini to which another was attached, performed at the Como hospital. (They had made me redo it, with the motivation that the one in my possession was fuzzy?!?) In the public relations office, the apparent kindness of the staff turned into pure inefficiency. They did not send me as requested a copy of the examination made on the grounds: "It is not standard practice" and did not request a duplicate of the one carried out in Como on the subject: "The radiology primary is absent."
IT IS MUCH PRACTICE TO LOSE THE RADIOGRAPHIES, and it is a practice to sleep behind the counters on the arms. It is a practice to force a patient to lose half a day in unnecessary waiting and expect him to do another 80 kilometers to pick up a copy of the lost tac!

Three years ago I had a bad accident where I carried a bad pressure sore on my left heel, for about two and a half years I toured several difficult injury clinics and different medical and nursing staff without too many results until I got there. to Gaetano pini.
I was taken care of by the vulnologist Fabiola and in just 3 weeks she put me back in place.
To say that he has golden hands is an understatement.
Professionalism, competence and humanity.
Really really compliments to Fabiola and a heartfelt thanks
Number 1

Unfortunately, expectations are likely to be long. But in the end the doctors are good.

A very big and sincere THANK YOU to the staff of the PS and the department of MCM 5 floor B in the night shift March 26-27 and morning 27 March. You really helped me thanks to your super professionalism, seriousness and silent presence!

With these 5 * I would like to thank my angel Professor Berruto Massimo and his excellent team very much. If I would not find him today I was still going back in the emergency room to the right knee, the opportunity to also break the left knee would not have had.
I broke the cruciate ligament in his right knee in 2006 (I was 20 years) and up to 2009 I only came forward back in the emergency room for the distortions that I kept doing.
Until I found the wonderful professor and his team I didn't understand what was happening to me. They explained my problem to children as young as 5 and it seemed to me to talk to my best friend.
From a broken crusader and many distortions I arrived that the other ligaments were a bit like used elastic bands that didn't keep the knee stable, by now it had moved I can't remember what the weight went on the tibia etc etc .. I was put 2 operations, 3 months permanent tutor and lots of physiotherapy ..
I met so many doctors but NEVER anyone with an empathy like his ..
Two interventions in the right knee and after 3 years I also had time to break the left one and this time I went to the orthopedist with a smile and no longer crying because my angel and his team would have put this on me too .. Now don't I look forward to 100% recovery and resume my life as if nothing has happened ..
I can never thank you enough for the good you did me, physically but above all psychologically.

P.S. During these years in this hospital I felt a patient but with the last operation and the changes that brought the new administration will make you feel cannon fodder .. staff put under too much stress ..
We are human not robots we come to the hospital surely not to please ..
the 5 * are for the doctor and for the team because the hospital is absolute coldness of how I found today I would have given only a 3 *
It was almost little that threw me out of the room after less than 48H surgery and stay in bed .. I was shocked !!!!!
Luckily at least 15 minutes of physiotherapy before throwing you out make you do it ..
The physiotherapist is very good and should also be paid as a psychologist ..

I keep calling for an MRI and nobody ever answers. The switchboard passes me the inside, I listen to the whole process and tells me that they are busy, after 18 minutes of waiting he says to call back.

Unfortunately my experience was negative, I came across an unprofessional doctor with little desire to thoroughly investigate my problem. That does not mean they are all the same. Later I had to resort to a private visit by another doctor who worked in the same facility to sort it out.

I was at the Ps this morning for an ankle problem, very kind staff and competent doctor. Even if I went out with a plaster leg, the experience is certainly positive!

to book a follow-up check-up, wait ten minutes, then they tell you to contact another number in the ward, of course, no one answers a nonsense I tried on the internet. now I look forward to believe it is easier to climb a mountain of 8000 meters

I underwent a difficult operation by a neurosurgeon with fairy hands and a kind heart. All the vertebral surgery staff proved to be prepared and attentive to patients.

Senseless experience. I go to the angiologist who after a 40-second visit tells me "you must go to a rheumatologist" and gives me a red prescription written on my feet. I book this visit to the rheumatologist at the counter, first visit available after two months, I try to book elsewhere but the doctor has not written the reasons on the prescription. I go to three pharmacies and none of them understand Ostrogoth writing. I call the hospital, after 24 minutes of waiting at the cell center, a lady replies who begins "and what can I do? I can't help you . The number provided by the doctor himself is not reachable.

I was operated on in this hospital for a synovitis in the foot and I found myself very well ... very kind doctors and nurses with great humanity.

Excellent service and cutting-edge doctors in orthopedic science and technology.

kind and competent doctors and nurses, shame about the tac that has been under maintenance since I arrived and therefore I have to wait for my fractured vertebrae. ahhhh Italy

hello my name is cristina and I was operated on for scoliosis almost 24 years ago (11/09/96) and my experience with the nursing staff was positive while negative regarding the medical staff quite negative especially due to a doctor from the center pat.vertebral scoliosis that did not combine one right

After more than a month from hip surgery I feel compelled to thank first Dr. Massimo Franceschini who, with his talent and expertise, has completely "renewed my" taking off the pain that has haunted me for over six months (four doctors didn't understand the cause of this pain), then all the UOC staff Orthopedic Traumatology Division VI, who treated me with care and professionalism, making me spend a quiet and peaceful stay.
Excellent structure, a little less the rehabilitation center

Antonio Noberini

They are quite organized, kind employees and excellent doctors

Absolutely to be avoided, visits with hours of delay, happened to me more than once.

Bad service, I entered exactly one hour after the appointment. Attempting to call for a second appointment is unnerving waiting times out of any logic .... "the operators are all busy" probably only one operator who makes a private call!

Experience to forget
My husband waited 7 hours before being visited despite having severe pain.
I waiting on the road in front of the p.s. for 7 hours with 35 degrees in the shade and no news from the healthcare staff

They don't even answer the phone. Tens of minutes of waiting, several phone calls, and I still haven't been able to talk to someone.

I entered the emergency room at 9 in the morning and they visited me at 2. Yes, I am aware that there is an emergency ranking, the fact remains that such a wait is almost inaccessible.
In addition, the service is definitely demoralizing.
I broke my ankle years ago and they operated on me 3 times because they kept making mistakes. They completely ruined my ankle, in fact since then it has always been weak.
I recently returned because, look a bit, my ankle has given me new problems. This time fortunately it was less tragic. Too bad there is no other alternative.

I checked in at 9.10 am and was able to see a doctor at 3.35pm. If you want to go for exhaustion you must also pay 25 euros, when after almost 7 hours they should pay you for the indecent wait. The world passed before me because in the judgment of the one who accepted me I was a white code. Too bad that in the resignation I have a green code, 15 days of absolute rest, an ultrasound scan to do and a further check. Perhaps more qualified people should be put on acceptance.

Disorganized and ineptitude in assessments .. Do you have to recover from a hand or arm injury? Here rather than coming here you are going to meet certain death

I was recently operated on the foot in this hospital and I really congratulate the nurses who, despite everything, remain very kind and always with a smile. You eat well, the beds are comfortable and even the sofa for relatives.

Bad organization, at least 30/40 minutes are lost between collecting the number to go to the reception, check-in, go through the automatic cash machines (which rarely work) and then another line to go and deliver everything. After this lost time you obviously have to go to your clinic, how long do you have to wait to be called? I leave you to imagine

Monday, March 11, my father suffering from bone metastases in the lower limb has made an oncological advice at the center of oncological orthopedic surgery of Gaetano pini, was visited by Professor Primo Daolio, was a wonderful experience, the professor is a wonderful person, human, kind and competent, made a global assessment of the health conditions of my father and gave explanations and valid advice that have restored confidence and desire to live with my father. A truly wonderful person, a serious and very skilled professional, whom you wish to meet in life if you have serious health problems, given the DESERT OF HUMANITY that characterizes most of the hospitals and health professionals.

I went to the ps of the pines due to excruciating knee pains.
After waiting 6 hours I was sent home telling me to put some ice and wear a first class elastic stocking and recommending me not to play volleyball anymore!
In the end I had a staph joint infection!
thank you

The nurses are excellent and the doctors are very prepared

bad! for a year my mother has been on the waiting list for hip surgery, now she doesn't walk anymore, she has excruciating pain, and they answer very vague. yes there is Covid, so what? a person can even die waiting because there is Covid!

Excellent Scleroderma care department. ..doctorial nurses very good and above all endowed with great Humanity. .

I had a scooter accident, I was taken to the Institute's emergency room, it seemed unlikely the speed with which I was visited and taken to the operating room, I immediately felt the severity of the trauma that my foot had suffered, especially for the clarity of the doctors in explaining the diagnosis and necessary intervention. I was admitted 5 days in the department of the third division, on the second floor of the Institute, and I feel obliged to thank all the doctors, Donatella the physiotherapist, and, not least, the nurses , which, despite being a small number of patients for each shift, always gave me great smiles, a lot of willingness and a lot of irony, to take care of even the boredom of being forced into a bed! My experience in hospitalization has been a lot positive, of course there are things that can be improved, but my respect goes all the way to those kids who take care of dozens of sick patients every day, not only of orthopedic trauma, I think of the many lost neither old people with problems of senile dementia, and also to those who think that nurses are their personal butler !! thanks to all the staff, without exception!

Excellence? I have not really seen it indeed! Mother hospitalized on Friday with a broken femur after the surgery is transferred to another hospital for intensive care because she is not there. The next day she was brought back to Gaetano Pini and placed in a ward where even the bells to call the nurses do not work and this still today after 5 days. If one is in need he must shout or hope that someone will pass by. They put on the brace, take off the brace, put the brace back on but do they know what they have to do? Unable to get up, she uses the diaper from 3 pm and is asked to change it at 8 pm this still does not happen. Unfortunately I took my mom to many hospitals but the disorganization and indifference I found here is shameful. Other than excellence !!

I am in line with one of your operators who refuses to say her name, rude and unavailable, who does not respond to my request to book services and remains silent. I'm sorry because your institute is an excellence not only for Milan but for the whole country but if this is your "business card" you don't look good.
Good day,
Rosanna

Top for Milan both as an emergency room and hospital. Highly qualified staff. Professional doctors.

Absolutely the best traumatological hospital in Milan.

I saved my knee well both nurses and doctors and very human professors

If you are homosexual it is better to avoid this structure a priori, where in addition to diagnosing the pathology for which you are going there, you might be pointed out as being sick with homosexuality by Dr. Giovanna Foracchia.
After decades that the WHO has removed homosexuality from the list of diseases it is inconceivable that there are still "doctors" who spread falsehoods and fuel discrimination.
'' The doctor in question is output '' is definitely not a credible explanation from the structure (press on facebook).
Fortunately, Milan offers alternatives FOR EVERYONE.

On Saturday 15 February 2020, the ambulance took me back to the emergency room where I was prescribed magnetic resonance imaging, x-ray and follow-up visit in about 40 days.
After finally being able to speak with CUPTEL, I am informed that they have placed only in MAY to be able to do what I was required to do.
I wonder what I should do ... at the moment I limit myself to writing a negative criticism hoping then to find a solution.
A hospital MUST be able to provide a service requested, moreover, by its own doctors.
Three years ago I was treated at Galeazzi for a similar problem and I was always followed and never abandoned; unfortunately the ambulance took me to Pini this time.

Physicians of great human experience, but the hospital suffers from all the typical vulnerabilities of Italian health institutions, especially considerably long waiting times.

Yesterday I arrived in the emergency room by ambulance after having had an accident at work, that is a 3 meters high wall with boxes of dishes and heavy things fell on me (therefore traumatized and in pain) at 12:30, I had to wait 45 minutes only for acceptance because there was no one at the counter. Then I had to wait for the beauty of 7 hours just to be visited for 2 minutes, without even having to take off my shirt. 7 hours without a painkiller without anything with GREEN code. after me they pushed all the green codes forward while I was crying in pain on an uncomfortable chair. They deigned to give me two x-rays and to send me away without even a bandage or anything at 9 pm, so after 8 and a half hours. Exhausted, I couldn't even speak, speechless. NEVER AGAIN

I arrived at 1240 in the emergency room with herniated disc and excruciating pain. I am in white code but only because I have been in the same position for over 7 hours .. I had a pain crisis and the only thing they were able to tell me is that before the visit they can only give me the tachi 1000. Even if I have a prescription for pelaxia. I asked if there is an estimate or a procedure and the answer is that it depends ... on what?!? I have been standing for 7 hours in the only position that does not give me pain. Let's see what happens.
UPDATE: 9:40 am and nothing happened. I went from kind requests to resolute requests for clarification and the answer is always the same..decides the doctor who is assuming that I have nothing that cannot bear 9 animal hours in the emergency room.

It is shameful that since Monday afternoon that I have been calling all kinds of telephone numbers to book an orthopedic visit for an urgent operation and on the third day and over 50 phone calls still made I have not been able to contact anyone
IT'S A SHAME

On 4/1/2017, around 12 noon I tried to book a paid rsm. Inside for the reservation of magnetic resonance imaging the phone always rings free and no one answers, inside the other services after 10 minutes of waiting music I gave up. If this is the paid booking system, I dare not imagine what the free one is like ...

to be able to book a service, in addition to long telephone waits of at least 18 minutes, then they are not yet ready to be able to make shock waves, they believe themselves to be excellent but they are absolutely not, it is just a magazine of non-letharms like all places public.

Bad service. Pediatric annual recurrent visit and despite everything we have at this moment 50 minutes of delay on the booking time. There is no space for children. There are not enough seats. It will also be an excellence but it is not visible from the organization itself

Unable to manage appointments .... On 3/9/20 I have an appointment at 9.15 for the removal of the plaster from the leg, unloading with crutches for 22 days. I go to the check-in counters at 8.58 (I have the tickets with me ... that's why I'm precise). After checking in, they tell me that I have to go to the first floor to pay the ticket, after which I have to go back to the reception to get the ticket to go to the plaster removal room. First question: to put the cashier at check-in, right? Too complicated? With my nice crutches, I go to the first floor, pay and go back to the reception. At 9.20 am I present myself in front of the plaster removal room. The orthopedist (whose name I do not mention, but it is obviously written on the visit sheet) brings in a lady who had an appointment at 9.45 and who had checked in before me (both the progressive number of acceptance and the time appointment are indicated on the wall screen ...). I wonder: why did he let a patient in 20 minutes before his appointment? Thinking badly is almost never wrong ... I have my idea. Upon leaving the lady with an appointment at 9.45 am I ask the orthopedist: do you follow the acceptance number or the appointment time? He tells me: acceptance. I ask you: so paradoxically if I have an appointment in 2 days and I come today, will you let me enter the acceptance function? The orthopedist, annoyed, tells me to sit down to continue the visits. At that point a lady arrives with an appointment at 9.00 (note that it is now 9.30-9.40), obviously arrived late (you can see it from the acceptance number, 10 numbers after mine!).
They let her in (... but didn't they follow the order of acceptance?). In the meantime, another guy arrives, with an appointment at 9.00 (he arrived sensationally late! Acceptance about 15-20 numbers after me !!!). When the lady leaves, they let him in (it's 10.00 more or less). At that point I burst out. I stand in the door and say that I would not have moved: please call the police, the guards ... whoever you want, I do not move. The orthopedist also accuses me of being misogynistic: "if I had been a man you would have already moved!". This is not acceptable. Maybe if the orthopedist had not let the lady in at 9.20 with an appointment at 9.45 all this would not have happened ... At that point, another doctor or a head room, I don't know who she was, convinces me to wait. Finally by 10.17 am, more than an hour after the appointment time. Routine visit ... they didn't even have a sheet with the rehabilitation protocol. Too bad because the Pini is an excellence in Milan.

Gaetano Pini is an excellence in the field of orthopedics and traumatology; the staff, cleaners, nurses and doctors, are the best in terms of kindness and professionalism, they make you feel at home. The meals are of good quality and two first courses, two second courses and some side dishes are offered daily; moreover, meals are served according to particular needs or according to the patient's religious faith.

I accompanied his wife for shoulder surgery: excellent medical team, nursing care to be fixed, environment to be re-evaluated, some good people are downgraded by environmental situations to be tidied up. I understand that the much-demanded hospital is like a sea port, but as I said above because everything lives up to its reputation, some logistic and nursing situations should be arranged, Kind regards.

It s the best Orthopaedic hospital in Milan... nice staff, especially nurses are so professional and down to the earth. They treat patients like treat to infants...

It s the best hospital in Milan.

Stay blessed doctors, nurses, and other staff.

I went to the clinic with my grandmother for pain therapy for a chronic condition that she has in her ankle. Let's start with the incompetence of the doctors who visited her. The first, without even letting her speak, immediately said that in her opinion she was fine and saw no reason to administer drugs (statements made on the basis of nothing). The second (another visit, another day) was simply shameful. She began to explain the drug classes that my grandmother had to take, completely wrong the classifications (I have a degree in pharmacy). Embarrassing. I really wonder by what absurd criteria doctors are selected in this facility. The icing on the cake, when we went to the sports trauma ward to ask for a doctor's consultation in relation to her ankle problem, we were treated like a fish in the face by the ward "secretary" who was quietly drinking coffee with the nurses in full working hours. My warmest congratulations to the management of the structure for the excellence of the staff ...

Yesterday I arrived by ambulance at 13:00 pm with a broken foot I was dying from the illness. The emergency room of this hospital is terrifying! The ambulance guys kindly put me on a stretcher because I needed to keep my foot out, I was fainting from pain ... a very rude lady welcomed us and started arguing with my friend because she thought we should stay on the wheelchair and not on the couch, it was poisoned. The long wait begins, I ask if they had any ice because the one who had put me on the ambulance had warmed up and they told me that they had no ice in that hospital because it was finished and that it would not arrive within the day !! The foot swelled a lot. Then I ask if I could have a painkiller because I was fainting from the evil but they tell me that they couldn't give me anything until I was visited by the doctor. If you asked to be taken to the bathroom they looked at you badly and did not give a minimum of help to get off the bed. They had no crutches. They visited me and did the plates at 18:00 pm. They confirmed that I had a fracture and finally they then medicated me and gave me a painkiller injection. All this fasting I was very weak because I had not had lunch. And I had nausea and pain I asked if they had tea or biscuits they said no! He was the machine out there that goes to coins that I could send someone. But I was alone because my friend had to go. Luckily there was a lady who volunteered in this hospital I gave her coins and gently went to get me a hot tea and a bottle of water. All this is shameful. A person who is ill and is scared cannot be treated in this way. Zero humanity and comfort. The lack of ice looked like a joke! I was told that inside the hospital the ice machine has been broken for two weeks and is not being adjusted. may God bless us and help us because this is too much. (I must add, however, that the doctor was very kind at the end of everything.)

They took me once when I felt sick. Apart from the long wait, they have solved everything.

4 hours waiting in the emergency room on a Monday morning. For the rest, good service.

I have to congratulate all the staff, all very professional and kind, from the office to the doctors, thanks to all.

very positive opinion. admitted to the week surgery of Gaetano Pini and operated on the shoulder, I found the medical team directed by Dr. Tassi very prepared and attentive to the patient and the paramedical staff very efficient and kind. The patient is followed on his path of care and recovery step by step.

It is not possible with pandemic in progress !!! Do not remove the operator's voice on the phone for withdrawal appointment. He says there is no need for an appointment. With the surprise today my Husband goes to do The Withdrawal and they say we need the appointment !!!! 1 day of lost work and an empty trip from Pavia to Milan! And so many are mobilizing for Nothing and hearing you say I'm Sorry !!!

SCOLIOSIS DEPARTMENT, PROFESSIONAL DOCTORS VERY PROFESSIONAL PARAMEDIC PERSONNEL CAPAL EXCEPTIONAL PERSON THANKS TO ALL

I crashed on a scooter and fell into the tram tracks and at Pini's ps I was diagnosed with sprained ankle and extended calf abrasion. After an initial orthopedic check-up at Pini's clinics, they prescribed medication to the vulnology department. Here a very good nurse Fabiola Chionna works, a highly trained human expert and expert in injuries and injuries, who took care of me. Slowly with the various medications, very extensive abrasion is taking care of me.
Fabiola Chionna very good.
Unfortunately, it is alone and the department is active only two afternoons a week. And the ps should immediately prescribe vulnology medication as well as orthopedic check.

positive experience. appointment at 16.00, made acceptance at 15.30, I was visited at 16.05. I would say perfect for a public facility.

I did an X-ray, the waiting time was not long, I found nice and professional people THANKS. I WOULD LIKE TO THANK YOU FOR YOUR COMMITMENT TO THE DIFFICULTIES DUE TO COVID
AT THIS MOMENT, I WOULD LIKE TO INVITE PEOPLE TO RESPECT THE ANTICOVID RULES

Prof Misaggi n1 in his field, exceeded his own expectations and my great intervention, thanks to him and his highly trained team my son was reborn after 12 years of suffering.

Total disorganization
I have no other words

Scoliosis operation a few years ago .. Found very well in all respects. Very prepared doctors and always ready to support you. Satisfied is to say little, thank you !!

In day hospital infusion therapy, unfortunately, I witnessed the exhibition of a nurse who demonstrated all her education and lack of professionalism. It is a pity that such a prestigious institution is tainted by the presence of these pacifiers and conceited individuals.

I arrive at night with a suspected fracture, but the doctor, a woman, definitely annoyed and pointing to her watch, asks me why I was not aware that "at night, we cannot have X-rays". At the traumatic emergency room, which reports "emergency trauma center" outside the entrance. And we are in Milan, in 2016.

I ask if they have crutches or if they know where I can get a pair, even outside. Instead of useful information, the answer is: "At this time?"

The kind doctor then greets me saying that, fracture or not, the toes cannot be cast, so I can also go home without knowing it. Consolante.

I paid two night taxis plus the hospital ticket to get me sent home rudely, without even a bandage or a painkiller.

Color note: while I wait to be visited, a limping English resurfaces from the bathroom of the waiting room, claiming to have fallen asleep 5 hours before. And nobody had seen him. Hunted without too many questions. Of course, the undersigned has had to do the translation in Italian because the staff of the center does not know a word of the English language.

I hope someone can benefit from my bad experience, read: if you can, go to a more serious hospital, with a structure that is more nourished, prepared, and kind.

At a distance of four years after the operation I feel compelled to thank first the Dott.Emilio L. Mazza who, with his skill and competence, me completely "renewed" after three interventions to be able to walk well again, then all staff, who treated me with care and professionalism, making me spend a quiet and peaceful stay.
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