It is not possible with pandemic in progress !!! D...

It is not possible with pandemic in progress !!! Do not remove the operator's voice on the phone for withdrawal appointment. He says there is no need for an appointment. With the surprise today my Husband goes to do The Withdrawal and they say we need the appointment !!!! 1 day of lost work and an empty trip from Pavia to Milan! And so many are mobilizing for Nothing and hearing you say I'm Sorry !!!