Opinion on the call center to book visits:

Opinion on the call center to book visits:
h 13:23 I call, waiting about 10 minutes after which I am "caught" by the operator, who does not tell me anything and puts me on hold, after 17 minutes from the beginning of the call, the operator attacks.
Call at 1:40 pm in less than 2 minutes, Luana answers me and kindly informs me that the service that the reservations for the therapy I would like to make are closed, to call next week.