Sean Y

Review of InterContinental New York Time...

Tired, miserable, worst Intercontinental I ever vi...

Tired, miserable, worst Intercontinental I ever visited.

Staff don't smile and have no empathy.

Before travel I emailed to request a king bed and mentioned it was our honeymoon. They put us in a twin.

After appeals they corrected this and sent us champagne, to be fair. But why do it in the first place?

The Ambassador club help desk lady couldn t have been less interested in anything much.

Room was tired and dated.

On check in they demand card block of usd 100 per night but we negotiated it down.

Did I mention that negotiation skills are a must at this hotel?

You also have to pay a usd40 per night 'facility fee' and get a credit of 25 dollars a night back. It doesn't roll over. Doesn't apply to the mini bar. 15 dollar maximum credit per day for laundry.

On top of what you already paid.

Honestly, it's a miserable, stressful, tired hotel with no empathy.

Just go somewhere that doesn't over-charge and appreciates your business.