Daniela Cardenas

Review of InterContinental New York Time...

DO NOT STAY IN THIS HOTEL. MY WATCH WAS STOLEN IN ...

DO NOT STAY IN THIS HOTEL. MY WATCH WAS STOLEN IN A HOTEL ROOM.

We stayed at the Intercontinental Hotel while attending a fashion fair in New York City during July 2018. This was the worst decision ever.
We are platinum IHG ambassadors and were treated terribly.

1. We were placed in a smokers room that smelled terribly, although we had specified in our reservation we were none smokers.

2. The room we were placed at was super dirty, the carpet was stained, and even after the housekeeping went through the room was dusty.

3. The night before leaving NYC we packed our bags and went to dinner. Meanwhile, someone went through our luggage and stole a luxury watch that was inside one of our suitcases. After finding out the watch was missing we talked to security, filed a police report and they advised us they were going to investigate. We kept on following up via emails and phone calls but continually were ignored by the security and claims team.

It has been 5 months since this happened and after 2 months of complete silence from the Intercontinental team we got a letter saying the hotel was not responsible for the theft, and were not going to anything about it.

This level of service is unacceptable specially coming from Intercontinental. We were ignored and our personal property was stolen inside our hotel room. I do not recommend staying at this hotel.