Cluttered and difficult to navigate website. Refer...

Cluttered and difficult to navigate website. References from Wonen Limburg to arrange things online cannot be found. Front office employee talked about requesting a repair request for a leak at a tap of one of the toilets, "you are responsible for that, or take a service package". I then had to quote her their own terms before listening. Request submitted for a new kitchen block which could be renewed after 17 years according to their own conditions, I have done this more than a year ago and have still not heard anything about it. The front office employee I spoke to at the time made me feel that I should not ask for this and that I was taking advantage of the company. All in all, the idea that as a tenant you have to make an extraordinary effort to get justice or to feel heard.